Works really good for me. How ever i do wish that we could put in for time correction through the app that allows clients to sign off on the time corrections. I usually clock in once I’ve gotten in the door. However there are times that as soon as i walk in I’m need by the client and will forget to clock in until it’s about time to go. Witch means a trip across town to the office to get a paper form. Back to the clients house then back into the office in a timely manner for bill. It would really make things more convenient corrections and my life a whole lot easier plus save me on gas

4 years ago, Brittible

Kind of buggy

The last two visits I clocked in when arriving and when I clocked out, it showed I never clocked in and called my clock-out an unconfirmed visit, this is making me very anxious. Also the GPS function is spotty. Sometimes I cannot clock out because no matter where I stand it won’t even give the option to check with GPS, it will have it grayed out and not clickable instead of blue and clickable. Signing in and out won’t help, if it doesn’t want to work, it won’t work. Very frustrating when you’ve been on the job a long day and you’re fiddling around with this and end up having to stay longer. Not the worst app, when it works it’s wonderful and I prefer it to calling in and entering all the codes. Hope these issues get resolved soon!

2 months ago, sagittarius42

App needs more modifications options

I use this app for two different agencies , what I don’t understand is with my 1st agency I had a problem 1 time with clocking out but with the 2nd agency I work for it’s a constant issue with me clocking out , I called the office to let them know , they said come in to get a timesheet, I can’t do that every time the app doesn’t work. I was finally able to clock out after several attempts hours later smh, which is ridiculous because I’m not getting paid for that time. Please fix the issue asap with this app to make it more easier to use , when clocking out I shouldn’t have to be stuck on it saying loading

4 years ago, trinurs

Don’t update

If ur first time download -it good to keep that way ( don’t update) because after update it will freeze and loading loading when u try to open to check ur visit list or schedule it won’t show. Meaning updates is worse. Even though it say update for better bugs fix but it not so please don’t do it.

1 year ago, beadzoo63

Bites the big one!!

Clock out at 6:28 pm docks work hours to 6:15 pm, clock out at 6.01 pm docks work hours back to 5:45 pm. The 15 minutes I am shorted is equal to my bus fare one way. This app is costing me money to the point I cannot afford to work for this company. I like what I do, so I don’t really want to quit. I can make more at McDonald’s!! I have to delete and reinstall app after every update in order for my visit notes to stay even though it says notes were saved. It would be nice if app keyboard had auto cap and easy punctuation accessibility even better if the microphone was available for notes, especially since notes must be reentered so frequently. NOT USER FRIENDLY, I AM VISUALLY IMPAIRED MAKING IT EVEN MORE DIFFICULT FOR ME TO USE!!!

4 years ago, Sophers51

You guys really need to update this app

My grandmother uses this app for work. Every single day she has to change her password because the login won’t work and will keep her out. Mind you she has to wait for me to do it. She will continually use the correct password and login but the app still says something is wrong with her email or password. I’ve seen it happen myself multiple times when trying to fix it for her. It’s a constant hassle and quite frankly it seems like they do it on purpose. Not allowing her to properly log her hours and she has to go call who knows who to fix it. Honestly, you need to update this app. Making an already stressful day more difficult than it needs to be, for someone just trying to work.

1 year ago, jensinejdndjjdnd

Worst app ever

My company uses this app. It’s awful. They were promised so many things that this could do and it doesn’t it doesn’t work more than it does. The online account we use to pay and report. Those are terrible too. They don’t pull reports accurately, they don’t pay accurately. And the people who are taking our feedback and suppose to be fixing issues don’t. We have had this program for over a year and it was the worst decision ever. Do not buy. Do not even think to use this program. The people who made it clearly have no idea what they are doing. Very very unfriendly app.

4 years ago, Caelan Bassett

ＤＯ　ＮＯＴ　ＵＳＥ　－Optimize iPhone X-XS phones!

TL;DR — screen needs optimized for iPhone X to 11. Choose a different care provider app other than this one people. Don’t download it! • I even saw on the Apple keynotes that it’s easy to update the app for retina displays and iPhone X to 11 family screens. Why haven’t you guys done this yet? How lazy can you get? This still looks like an iPhone 4 or iPhone 5 app that Apple would probably pull since it’s out of date visually by massive margins. Get Ruth the tunes, please. • I don’t recommend people use this app for the lack of visual updates and outdated keyboard alone. Go get another care provider app before you regret it folks.

2 years ago, Odunola

Good App

The app it’s a good and smart technique to put in our daily performance of our work schedules. It saves time. Hopefully it could be advanced to work perfectly away from Some technical difficulty I sometimes encountered when logging in. Because it has to be routed through GPS, there had been occasional routing problems.

2 years ago, ElectricHighway

The worst work app

This app is literally the worst app I have ever used for work. The loading takes forever which makes me late to clock in and out. Sometimes it won’t load at all and i can’t clock in or out. There is no excuse as to why this app is running this way when this company knows health aids rely on this 2 star app and its bogus and buggy and does not work half the time. Either hire better developers for the app or let us go back to paper time sheets. Ridiculous is what this app is.

2 years ago, Fed Up Caregiver

Bugs, Bugs, Bugs!!!

Avoid this app at all cost if you are an agency thinking of using it to track employees time punches. I have had the misfortune to have my agency switch to using this app and have had constant issues with it. The app will randomly decide to simultaneously clock you in and out for the current day while trying to clock out for the previous day. This could be an issue with the fact that I work as a Live In and my agency requires me to clock in and out each day at 8am, but regardless, it causes such a hassle with payroll that I want to scream!

2 years ago, Irisboom

Update Issues and clocking in morning times

Sometime I keep getting pop up messages from time to time when trying to clock in morning shifts, an update message pops up to update the latest update, when I checked to see in the app store the latest update there is no latest update, I usually update all of my apps weekly basis automatically! Last update on this app was a week ago and was having issues getting into the app for clocking in this morning!

4 months ago, blac_beauti84

Had the app before now I have to pay for it??

I had this corny app a few times and deleted it because I started calling in a out now we have to use the app again I go to download it it keeps taking to me payment info I checked my transactions and found it’s almost $7 or $8 in the App Store when it should be free this app needs some serious updating first the gps is so wrong it’s a shame anytime I clock in and out I’m always 10 /15/ sometimes 25 feet away and I’ll be at the home or standing at the door 🤔😐🙄

4 months ago, Noel73

Useless

This app needs an overhaul. Rarely do I get notifications, and the gps always has me Mike’s away from my client even though I’m sitting across from her at the dining room table. On rare occasions when the clock-in does go through it quickly turn red and says your clock-in didn’t register. Time is money, and with this app my coordinator is constantly having to send me time-sheets to fill out so I can get paid. You want us to use the app? Then make it user friendly.

3 years ago, HHA-1973

Un useful app!

Greetings! In my personal opinion, this app is un useful. Because it make me loose time, even when I’m trying to get in than getting out. Also, if I confirm the the time at 7:23am, it shows 7:30, then, when I confirm the time of getting out at 9:37, it shows 9:30. That’s not fair! Almost 15 minutes of work was taken from me. I would like to know, if it is the law , to have this app on my personal Phone, or it is just optional. I don’t like it and I don’t want it! Thanks! Keep safe! Blessings! ❤️🙏❤️

1 year ago, Tattoos131215161715@$5?,4,?52

Faulty at its best

This app is faulty at its best. Can’t even login with Face ID on the app, keeps showing I’m how many feet away from the patient, when I’m inside the patients home. Crashes sometimes, and claim it had an error clicking me in or out, I use the patients phone, then I have two different clock in or clock outs which causes an issue. Needs major updates. Definitely not running as an iOS 15 app, more like when iOS just came about.

3 weeks ago, Jesslkng

Easy but flawed

This a very easy app to use but you should always be able to correct but you can’t, and the GPS is always weird. Currently won’t work but they say it’s MY device…the exact device I’ve been using the whole time. Go figure. GPS has been my biggest issue and random little ones along the way. Always something.

2 years ago, kizzzaayeee

Bad application

Do not get this application for your employees!! This application messes up constantly! It never lets me log in on time even though my password is correct and when it finally lets me login it is in Arabic so I can’t understand it. The Application needs a lot of work. I should not have to delete the application and download it again everyday for it to work properly! Fix this mess or delete this application.

4 years ago, Gigi Ger

Frustrating

The app freezes from time to time causing me to shut down and restart my phone and on a couple of occasions, reinstall the app. This is frustrating when trying to clock out. Recently I’ve noticed I cannot view and open previously submitted hours history.

2 years ago, is this nickname 🆗

Doesn’t work and no tech support

Keeps freezing and won’t let me clock in. I contacted the developer and they said they don’t provide tech support to individual caregivers, only agencies, because apparently bugs are usually the fault of the agency? As if it’s the agency’s fault the app freezes whenever I click anything. Anyway, I’m working 44 hours a week without pay because this stupid app won’t let me log my time.

2 years ago, Angelmom_00

Need more options

If the website is having issues or WiFi not working correctly we need other other options. I work for two companies with my one client and the other company has this ability to do this on their app. It let’s you tell input why you weren’t able to sign in or out.

2 years ago, baakhari

Major UI change is needed

This app looks so outdated on bigger screen iPhones. It still doesn’t support 6.7 inches iPhone. There is a big black area under and above the screen. It response to a touch(tap) really slow and takes forever to load. iOS 15 is out and the UI of this apps like it was made for iOS 5. Please, this app needs a major UI change which is very user friendly.

2 months ago, jasmine2009823

Use it for work

I have issues with clocking in and out every week. We need to fix the bugs I had to call supervisor and tell them I miss time and could not clock in and most times clients can’t resign once we figure it out and I’m on the way home

6 months ago, Leothewise

Caregiver

App is simple to use. But shows no way to make a correction once you press the confirm button. And it does not tell you of a human error during the processing of your check in

4 years ago, Meika tank

Interact with office

I feel you should be able to chat with your office on here as well if you need more hours or less hours you should be able to talk with some one as well

2 years ago, Xio Pau

Keeps kicking me out

I got it in the beginning and worked great. When I was going to log in today, it asked for me to get the updated version. I did and now it kicks me out. It keeps saying to update, when I already did🙄🙄🙄 I deleted the app four times and reinstalled it to my phone, same issues! I turned my phone off twice the same thing.

2 months ago, Q-$

Clocking out has become a problem.

Clocking out has become a problem. I can clock in but not clock out for the last 4 days. I’ve uninstalled and installed it and logged out/logged back in as suggested by my employer, that didn’t fix the problem. Any suggestions or help in this matter would be greatly appreciated. Thank you.

4 years ago, NoLyfe?

Authorization?

So I had to update the app but for some reason it’s giving me this error “unapproved mobile device”. I’ve been using this app for a couple months and this is the first time I’ve had this problem.

4 months ago, SMSLP

App Has Problems

For a while, the app worked well, but over the last week it has stopped letting me save my progress notes. Just spins its wheels saying, “Saving.” But. . . it does not save. Ugh. The app developer does not seem to be able to offer a solution. Very frustrating!

2 years ago, MywayAlways

Always being updated! Always getting better

I love this app. Makes my life easy.

4 years ago, Dalin P

It glitched

It glitched on me trying to clock in today. The loading screen took forever to load and my clock went through the first time but when I check again it never took my clock in! I very frustrated with this app. I had to restart my phone a couple of times already in order for it to work! Fix the issues please!

2 months ago, Only1jenda

Recent update issue

the app recently updated so I wasn’t able to clock out via the app aka EVV so I was stuck on a screen with the loading icon all night. I’ve never had the app crash on me for such a long period of time before I don’t think I could even clock in or out for the next day

2 years ago, Crystal mary Salado

Fix the problem

This app is good just when checking were you are is wrong I am standing in front of my patient and yet if says I am more than 200 feet away

1 year ago, Mbates9494

Terrible app

This is a terrible app. !! I clocked in and out for my shifts and sometimes it didn’t register causing some of aides to have disciplinary actions and loosing hours! We are required to clock in and out through an app and if it didn’t register or it didn’t work at certain places then you will loose hours!

4 years ago, Red4always

HHA Better system

Isn’t work correctly sometimes depends the area is frustrating when u want a go home and keep loading noooo when u done ur work and is time to go home I want a go home and when u have to clock in the same problems and then u have to be calling the office bcuse u wasn’t late noooo they better fix this app or continue with the timesheets

4 years ago, Xbdeegee

Idk what happened

Since the recent update I can still log in but I can’t really view the screen. The background is white but the letters seem to be white as well so idk what happened with this update. Please fix.

2 years ago, Antwood

Trash

Update after update and the same thing persist: the app doesn’t function properly. Clocking in/out the app’s GPS shows me being over 1,500 feet from my client, it’s impossible. This app is how those of us that are required to use it, earn our livings. The least it should do is work!

10 months ago, DeniseC03.

Trash, do not use

This app is garbage my company got rid of timesheets and if I miss a day I can’t get paid, well I tried signing in to clock in, the app wouldn’t load up, same issues after I uninstalled it too I don’t have time to be missing out on 4 hours! times are hard! Fix this crap

2 months ago, Amazon Overated

Third day in a row I can’t clock out

I don’t how they are still in business. This app is absolute garbage. I can clock in, but can’t clock out. I call to use the phone method and was given an error message twice. They were informed and have done absolutely nothing, which is normal for them.

2 years ago, DromeDru

Enter correct PW, doesn't go past the loading screen

What good is it if I can't clock in at the right time? When it works, it works fine. Heads up though, you have to login every time you open up.

2 years ago, jibzeejay

Horrible!!!

This is th most horrible app ever! It should be taken down and shovel down a long hole! It messes up your work schedule and it takes forever to load making it seems like you are late! It just keeps loading and loading and loading!

1 year ago, DreamLeague17Lover❤️

Glitch/Crash, Very Frustrating.

Please update the app, there is some type of glitch where it says “password/email incorrect” when trying to sign in. I am tired of getting locked out and having to keep changing my password. Fix asap

2 years ago, Snowybeach100

Frustrated HHA

I wouldn’t even give it one star. It’s the worst. First it wouldn’t let me log in and when it finally let me in after half an hour of trying, it said I never clocked in. Don’t get this app. It’ll make your life harder than it has to be. Stick to the phone and dialing codes.

10 months ago, Angelbrunetta23

Since day one I have had issues

I don’t get all message notifications, gps locator is way off every day, I’m literally sitting in my clients house trying to clock in and on some days it’s says I’m 75 ft away seriously please fix. Now the majority of my plan of care for my client is gone

1 year ago, Amiusus

App issues

It’s so frustrating working on this app always got issues with the clock out and it shows me no schedules to clock out and all kinds of loading issues please fix the issues or get a better app towards the future

2 years ago, Luvzberry

Records nothing

I’m not even sure what the point of this app is it doesn’t record clock ins or outs I’ve had to do so many timesheets because THIS APP RECORDS NOTHINGGGG!!!!!! Super agitating. You can’t go in an change time anymore either I noticed and you can’t view prior weeks of work unless you’ve screen shotted it.

2 years ago, keith_215

I like it and all but not letting me sign in when I click it just clear password

2 years ago, janie 0508

So many glitches

This app has a million problems it has too many glitches making it impossible to wok with. Now they have an update in which i already updated but when i try to sign on it sends me backtoupdatescreen.

2 years ago, lsdmommy

Bad

This app doesn’t work very well! It takes time off my paycheck because it doesn’t let me clock in or out. It keeps glitching , I find myself uninstalling & reinstalling the app just for it still not to work! Y’all need to get something together with y’all app!!

3 years ago, leehuzairmonroe

Terrible app

This has to be the worst app. Constantly looking for a connection, even though there is internet. A lot of times I try to clock in or out and it says that I’m not scheduled for the day, which I am. I then have to email someone to fix my times. Real garbage!

Description

HHAeXchange Mobile Application The HHAeXchange Mobile App empowers caregivers with an easy-to-use app to clock-in and out right from their smartphone. Seamlessly connected to their agency and available in multiple languages, the Mobile App allows caregivers to view their schedules, get directions to the patient’s home, clock in and out, communicate with their agency, and accept new cases – all while on-the-go. -- Electronic Visit Verification (EVV): Clock-In and Clock-Out with the simple tap of a button. Whether the visit occurs in the home, or out in the community, HHAeXchange will verify the start of the visit by matching an approved patient address to the clock-in GPS coordinates. -- Scheduling: See your scheduled visits in real-time. View patient info like demographics, plan of care tasks specific to the patient, and directions to the patient’s home. -- Case Broadcasting: Get immediate notifications when a shift becomes available and request or reject it on the spot. -- Visit Notes: Easily add comprehensive visit notes, including text, image, and/or recorded audio. -- Messaging: Communicate with your agency in real-time through the App’s Message Center. Disclaimer: The HHAeXchange Mobile Application requires an active internet connection (3G, 4G, or WiFi).