Huntsville Utilities

I LOVE the idea of having a Huntsville Utilities app. It is great, when it works. Most months the app will not work. You have to go through a long drawn out process to get it to work and sometimes after the long drawn out process, it still won’t work. :(

The app worked fine for making payments for the entire 3 years I used it. However, now when I open the app I only get a blank white screen. I do not think the app is compatible with ios 17 or greater. I look forward to a resolution from the city on this.

The app nor the website gives you the ability to obtain your user Id without calling customer service. No option for the app to save your log in credentials or use a finger print to log in. The app was very neglectfully put together. The engineers that developed the app must be fresh out of the vo-tech program at the community college. Would give it negative stars if I had the option.

This app acts like it was written in an app generator then nobody went back and actually tested functions. The usage plot can be coaxed into daily mode but then can’t set the time period, stuck on current week. Nothing seems to be tested on iPhone or iPad sized screen. Says one can view hourly consumption but plot doesn’t change. Get into tabulated data and there is no exit but to kill the app and restart. Spectacularly bad and embarrassing for Huntsville.

This app is completely unuseable. You cannot even get past the login screen. I am amazed that Apple let this garbage slip through the cracks. The fonts chosen for the text are so big, that they are obscured by the text entry boxes. The password box does not support cut/paste, so you can’t grab you password from a password manager & copy it in. Touching most of the login screen launches the main site in a browser. It is impossible to not fat finger your way to launching a browser window. This app is actually an insult to Huntsville Utilites customers. I feel like I should get a refund on my utility bill for any money spent on the development of this app. It is that bad.

I have been using this app to pay my bills for years. It gets a 5/5 stars for that. I give it a 3/5 now because it’s starting to show its age. It is time to give a facelift and upgrade.

It’s really convenient to have an app for utilities services, but things in the app have been slowly breaking for a while and now the app is now completely broken :(

What can I say about the monopoly that is Huntsville utilities. They will steal your money, they beg you for donations at every corner, they will shut your power off after sending your bills to the WRONG address. Then they will charge you for their mistake. Utilities having a monopoly is borderline Russian communism but hey any government agency is at this point

I feel like this app is a joke or an exercise in human behavioral sciences just to see how long you will mess with it to try to get it to actually let you login and use it. Don’t waste your time. Hav utilities needs to scrap this tragedy and just NOT have one. It would be better PR. Don’t waste your time.

You would think that a town full of rocket scientists, engineers, and Facebook would be able to make an decent app. I don’t even know what the point of it is. I can’t view my bill, usage, or anything. It also looks like it was made for an iPhone 3 and was scaled up disproportionately up to my iPhone X.

5 iphone generations later and it's still like working a giga pet. I was just checking the reviews to try and authenticate it's legitimacy first as a reference before I hit pay it's so outdated. It's so outdated, I actually felt unsafe and hesitated to send my personal information first.

Use this every month to view and pay my bill.

Need to adapt facial recognition and fingerprint access so you don’t have to type in Username/password every time.

PDF of usage only shows a hard to read raw data table, does not show gas and water usage, just says no data. Someone from the utilities management board should be asking the question How much was spent to develop this useless App?

This app is almost infuriating to use. 9/10 will not load when you need to, will not save my information, and constantly crashes resulting in having to restart all progress.

Your app is a piece of garbage! You go to register, and it won’t let you go all the way through the process to get registered. Trust me people it’s not worth the time or aggravation to try to set this piece of garbage up on your phone.

Worked fine for me

y'all price gouge the living you know what out of us. the LEAST you could do is take some of that ridiculous surplus you have on hand from stealing from huntsville residents and invest it into an app that ACTUALLY WORKS.

To change password you’re sent a convoluted impossibly long password. You cannot copy it from email and paste it in old password field. This app has not been updated in years.

App freezes on a white page with a blue bar across the top. Doesn’t allow access. It was garbage before and now it’s completely unusable

I put in the correct information and it says it’s not correct. I couldn’t even create an account. I put in the exact information that was on the bill. The developer of this app should be fired.

As of the latest update to iOS - 17.2.1 - this app no longer works on iPhone. Upon startup it opens a window but nothing useful is displayed. The window just stays white.

The update today has the title of the app messed up. Why don't the IT people check all aspects of the app before publishing an update?

It is garbage. Just the website smushed into an app format that doesn’t even work. Literally useless just use the website

Can you update the app to support iOS 17?

Every time I go to pay my bill the app won’t load. I even restart my phone. You want paid don’t you?

Password was automatically erased. I had to reset and now I can’t get back in the app to pay my bill!!!

If going to provide applications like this, keep them up to date.

I said it in the title

It would not let me login even despite putting in the right password

🤦🏽‍♀️🤦‍♀️🤦🏽‍♂️🤦🏻‍♂️💵 •❓Where is the information regarding payment history? •🏃🏾🚫Why do you use a ‘SpeedPay Western Union’ merchant system for credit card/debit card payments? and why do you say it is the fastest way for applying payments-it is Not a ‘Speedy’ source for payments. Use PayPal, hsv utilities should have a paypal account set up: cheaper and a lot EASIER for users. •💵Paying for convenience is ok but hsv utility should use that fee to give back to their customers. •⚠️Also, why does it say enter ur login and password when you send cc payers to speedpay site but (it isn’t ur login/password they want, evermore, they ask for ur customer# and a 4 digit pin#. What Pin#? A pin# was never given to me nor ever an option to sign up with one. They should use same darn login/password associated with hsv utilities. •⏰Overall, it is not user friendly. Can’t submit inquiries/questions unless u want to call and wait in hold for 45mins to 2hrs. Or email and wait until the next day, if your lucky. Or u can take a chance and hope they receive payment properly before a disconnect or late payments occur.. •📝Grammar: when directed to SpeedPay it states verbage r/g corrected invoices..yada..yada.. and ...ur account may become delinquent.When read and re-read this makes no real sense, please clarify. •📲🚫NOT all ur customers use Apple products. 1 Bright idea...💡Idea Maybe integrate an app for ALL handheld platforms.🤷🏼‍♀️ •Needs alittle twerking. 🆗

This app reminds me of 2013. The app is bland , does NOT support Touch ID or even PIN login. Poor programming in my opinion.

Best just to call them or go to their web site. The app can no longer load because there is no way to enter your account number now. The old app worked, this one revised for new iOS no longer allows entering account info. so it spins trying to load as long as you allow. All night if you let it. I guess Huntsville has no IT folks, because this has been a problem for months now, and HSV Utilities cannot fix it!

This app made paying my bill simple. I will use this method from now on. I'm not sure why it's been rated so poorly. The app was downloaded via iTunes and used on my iPhone 6.

Simple, easy. I'll be using this each month the pay my bill!

I got a flyer with my bill that informed me of the app so I could pay my bill there. You would think if they were advertising it that it would work. All it does is say "Loading...." and never does. Worthless.

That's it! Come on Huntsville we can do better than this! More engineers per capita and we can't even get this app to completely load. I wouldn't even have given a star but you had to in order to rate this app.

I wish you would have an option on your app to print a receipt . No place on the app to AirPrint

I'm with everyone else- it just says loading and never does... Was all excited to be able to pay my bill easily and completely disappointed.

Seems to be working on ios8 iPhone 6 now.

Like other reviewers noted, hangs on "loading" screen. Non-functional. IPhone 5 with iOS 8.

As all the other reviewers said, it just sits at the Loading screen and does nothing. Fix it please

Puts up a splash screen that says "Connecting..." But then nothing else happens.

Completely nonfunctional app

Does not work! Wish I could rate 0 stars!

Just sits at "loading..."

My 13 yo could have done this

App needs to fully support TouchID and ApplePay.

Used to work just ok, but now it won’t even open! Doesn’t have Face ID option nor does it store username or pw. Can’t do anything but pay using a checking acct, otherwise u still have to call customer service.