The app nor the website gives you the ability to obtain your user Id without calling customer service. No option for the app to save your log in credentials or use a finger print to log in. The app was very neglectfully put together. The engineers that developed the app must be fresh out of the vo-tech program at the community college. Would give it negative stars if I had the option.
This app acts like it was written in an app generator then nobody went back and actually tested functions. The usage plot can be coaxed into daily mode but then can’t set the time period, stuck on current week. Nothing seems to be tested on iPhone or iPad sized screen. Says one can view hourly consumption but plot doesn’t change. Get into tabulated data and there is no exit but to kill the app and restart. Spectacularly bad and embarrassing for Huntsville.
This app is completely unuseable. You cannot even get past the login screen. I am amazed that Apple let this garbage slip through the cracks. The fonts chosen for the text are so big, that they are obscured by the text entry boxes. The password box does not support cut/paste, so you can’t grab you password from a password manager & copy it in. Touching most of the login screen launches the main site in a browser. It is impossible to not fat finger your way to launching a browser window. This app is actually an insult to Huntsville Utilites customers. I feel like I should get a refund on my utility bill for any money spent on the development of this app. It is that bad.
I feel like this app is a joke or an exercise in human behavioral sciences just to see how long you will mess with it to try to get it to actually let you login and use it. Don’t waste your time. Hav utilities needs to scrap this tragedy and just NOT have one. It would be better PR. Don’t waste your time.
You would think that a town full of rocket scientists, engineers, and Facebook would be able to make an decent app. I don’t even know what the point of it is. I can’t view my bill, usage, or anything. It also looks like it was made for an iPhone 3 and was scaled up disproportionately up to my iPhone X.
5 iphone generations later and it's still like working a giga pet. I was just checking the reviews to try and authenticate it's legitimacy first as a reference before I hit pay it's so outdated. It's so outdated, I actually felt unsafe and hesitated to send my personal information first.
PDF of usage only shows a hard to read raw data table, does not show gas and water usage, just says no data. Someone from the utilities management board should be asking the question How much was spent to develop this useless App?
🤦🏽♀️🤦♀️🤦🏽♂️🤦🏻♂️💵 •❓Where is the information regarding payment history? •🏃🏾🚫Why do you use a ‘SpeedPay Western Union’ merchant system for credit card/debit card payments? and why do you say it is the fastest way for applying payments-it is Not a ‘Speedy’ source for payments. Use PayPal, hsv utilities should have a paypal account set up: cheaper and a lot EASIER for users. •💵Paying for convenience is ok but hsv utility should use that fee to give back to their customers. •⚠️Also, why does it say enter ur login and password when you send cc payers to speedpay site but (it isn’t ur login/password they want, evermore, they ask for ur customer# and a 4 digit pin#. What Pin#? A pin# was never given to me nor ever an option to sign up with one. They should use same darn login/password associated with hsv utilities. •⏰Overall, it is not user friendly. Can’t submit inquiries/questions unless u want to call and wait in hold for 45mins to 2hrs. Or email and wait until the next day, if your lucky. Or u can take a chance and hope they receive payment properly before a disconnect or late payments occur.. •📝Grammar: when directed to SpeedPay it states verbage r/g corrected invoices..yada..yada.. and ...ur account may become delinquent.When read and re-read this makes no real sense, please clarify. •📲🚫NOT all ur customers use Apple products. 1 Bright idea...💡Idea Maybe integrate an app for ALL handheld platforms.🤷🏼♀️ •Needs alittle twerking. 🆗
Best just to call them or go to their web site. The app can no longer load because there is no way to enter your account number now. The old app worked, this one revised for new iOS no longer allows entering account info. so it spins trying to load as long as you allow. All night if you let it. I guess Huntsville has no IT folks, because this has been a problem for months now, and HSV Utilities cannot fix it!
I got a flyer with my bill that informed me of the app so I could pay my bill there. You would think if they were advertising it that it would work. All it does is say "Loading...." and never does. Worthless.
That's it! Come on Huntsville we can do better than this! More engineers per capita and we can't even get this app to completely load. I wouldn't even have given a star but you had to in order to rate this app.
Used to work just ok, but now it won’t even open! Doesn’t have Face ID option nor does it store username or pw. Can’t do anything but pay using a checking acct, otherwise u still have to call customer service.
Huntsville Utilities free mobile app allows customers to: - Pay via bank draft - Sign up for automatic bank draft - Add/Edit bank detail - Pay via credit card through Western Union - View account and invoice details - View outage map and consumption history