Name: IamResponding (IaR)
Rating: 4.06736 (193 reviews)

User Reviews for IamResponding (IaR)

4.07 out of 5

193 Ratings

2 years ago, Mayfire91

A true app for whackers

Very functional app. Helpful in terms of information, area, response etc. There does seem to be some problems with location of addresses as it automatically maps an address and half the time it is incorrect. Would like the option to manually enter the address if it doesn’t show the true location on the map and would also like the ability to enter manually the intersections of multiple streets as well as place pins on a map so other individuals responding know the exact location with real time updates as well as being able to track other users locations actively on shift. I would also like it to incorporate voice messages or direct communication to other users by instant message, video, or voice communications. Perhaps an ability to take pictures of the area so other responders know the location and/or dangers of the area. Just some logistical thoughts.

7 months ago, hdjdndhi

Useful for volunteer services

Very useful to see your staffing so long as all of your responding members can be convinced to use it. At a volunteer fire house it’s good to know when you should roll with what you have and when you should wait an extra 60 seconds for more firefighters. As for connectivity, there are generally no problems within my municipality. Issues only seem to occur in areas like college campuses where there are multiple wifi sources or poor cell coverage. The mapping feature is almost never used in my department and it is usually easier for our officers (or whoever ends up in the officer seat) to pu the address into Waze or our gps

4 years ago, FireFite19

Active911 Gives IaR a Run Because of Little Things

At least two things comes to mind that Active911 is doing better, and depending on the technology individuals use, it will determine if your agency wants IaR. First is Apple Watch use. I’ve seen time and time again requests for Apple Watch use, but yet IaR seems to ignore it. Second is the ability to program certain things on the end-user level, such as the user choices to where a person is responding (has to be done via the web, not the app) or individual information (once again - web, not app). These are simple things Active does that for some reason IaR can’t or won’t, and until these things are fixed, I’ll continue with a poor rating. I make the decision on systems at my agency, and I’ve given IaR a lot of years to make simple solutions. September is the deadline and we will then see from there. I hope someone pays attention, but I’m not holding my breath.

4 months ago, 1963 Bird Dog

We love it, great customer support

We have been using IaR for probably close to seven years now. At first we didn’t have it set up with our 911 center but once we did - game changer. We put a large monitor up in our truck room with IaR on it. Our first due coverage area is 40 square miles, very helpful to know exactly where you are going while donning gear. Other features are great: knowing who is coming and where they are (tracking), map markers, ability to import hydrant data, pre-plans, geo-fences, calendar of events, expiration tracker, personnel availability, two tone detect, etc. Very few problems over the years, customer support is always on top of things and quick to resolve issues.

6 years ago, fire64guy

Great App.

This is a great and works as it should the only problem I have is, there is no option to alert in silent of vibrate mode. I just recently switched from a galaxy note to the iPhone and I had that option under the google version but there is none for the apple version. I keep my phone on silent at night so having that option would be great. Hints the reason for the 4 star. If that option becomes available I will change my rating. Thank you!!

2 months ago, Btrott43

Okay App

IAR is an okay app to use. Most of the addresses are correct with the occasional hiccup. The one thing I like is the ability to see how many, who and how long it’s going to take for people to come back to the station when we get a call. The new update that was completed a week ago is terrible though. The whole user face for the CAD and pre-alerts is different and it just doesn’t work that well. There seems to not be any flow to it like there was before this most recent update. Would love if they changed it back. Other than that, the app is good for its purpose.

1 month ago, angryatrussia

New design is absolutely unusable

Please give us an option to use old list design instead of cards overlay. This is not an app for teenagers, so don't make it look like one. There was nothing wrong with the simple list and details. We only have a few seconds to consume the information on the call and the new card UX makes it very cumbersome to get to the details and see who is responding. A lot of times map is only a secondary piece of information that is needed to get to the last 10% of the route so it doesn't need to be front and center. No need for a multitude of options on the screen. All we need is two buttons - respond and view other responses. that's it. 🚒

3 years ago, Fancy Internet phone havers

Depending on where you live and cell signal you can’t use the app

If the signal is spotty and you can only send text messages without pictures then this app may not work for you. I had 4 bars of LTE on AT&T/T-Mobile towers and I got an error when I opened it up saying, "We could not get connection to the server. please verify your network connection." Hopefully the backup sms messaging tied to the app in my case works. We’ll see tomorrow during the weekly test. If I have to rely on app based messaging and alerts through the app alone to be notified though this won’t work for me and I’ll be back to carrying a pager until I can figure something else out.

4 months ago, BeautyIntheeyesss

New incidents or messages pulls up previous

Not sure if it was a recent update or what but now when we get notifications for a new incident or message and you tap it to open, the previous incident or message is brought up instead and you have to back out and reload the list to find the right one then tap that.

7 years ago, acarrick32

Love the app

This app is great! My PCF station in California uses this app all the time and it works great! It’s perfect for newer guys so they know if there is an operator available to drive or if they should just respond straight to the incident. One thing I was wondering if you guys would be able to add to the app would be a way to click on a previous incident and be able to pull up who responded to it? Thanks, Keep it up!

4 years ago, Clayton W. Gregory

Great App’

Great app overall, as an Administrator of it, it works perfect for us, unless someone is not working on our 911 Centers in, which we can make a quick call and get that fixed real quick. One thing I want to see improved is the Apple Watch Uses. Possibly making it where you can press where you are responding to from the watch!

3 years ago, Bbmflaw

What if

Can you open the option for the type of calls received to the user and not just admin. I would like the option to choose EMS or Fire depending on my availability to respond to these calls. It would also be beneficial to hear the radio traffic for the calls as well. Our Dept. switched to this app from another and those options were available on that app.

6 years ago, sreu743

Great App but a few things!

If custom or purchased ringtones were able to be used with call/message notifications that would be awesome! Also..with ios12 shortcuts the capability to have the app open automatically when a call notification comes in along with a gps app opening to the call location.

6 years ago, Loserkidloser

Great app

As I said, the app is great and very handy as my pager doesn’t work in areas such as my work place, I can still stay up to date. One feature I would like to see is the option to have an audible alarm even with the phone (I have an iPhone) is in silent/vibrate mode. Also an Apple Watch app would be handy for responding on the go.

5 years ago, newsphotog85

Missing Critical Account Features

It still amazes me you can update setting in your account from the app. This is the number one headache for members in our department. No one remembers how to log into the web site after the set up the app. A majority of our members have never used the web site. As a result our IAR admins are forced to do minor account update like changing phone numbers because IAR refuses to include this in the app.

5 years ago, Oldkemist

CarPlay

This app is just begging for CarPlay integration. If I am in the car when a call comes in, being able to respond safely thru CarPlay would certainly make sense.

4 years ago, Sillium6

No no no.

Great idea! Terrible execution. Endless updates make the app unusable, an endless maze of new content. It does everything but the cooking, and in turn does nothing well. I got an idea. Make a version that just tells us who is responding. And make another version called “”I’m responding and I want to know every possible bit of information about everything while the issue resolves itself. “” You are rapidly alienating your customer base and hopefully a competitor will emerge that can do alerting for cheaper.

4 years ago, Spoon689

Great App!

I have used this app for 2 years now in 2 different departments and it’s been a great tool in the toolbox for info and knowing who’s going each station without tying up the radio. Just a quick question? Any thoughts on an CarPlay App? Would be nice to have a map and details on the dash. Thanks!

7 years ago, Jeffycc

Great... but what about enhancements and updates

I’ve been a user for a couple of years now. I’ve seen small updates and enhancements but nothing recently. Maybe in the past year. It would be nice to see a forum and/or blog regarding where the company is going. The product is very stale right now. I think some cool features that would benefit a lot of users: *Incident images. *integration with Facebook / Twitter /social media sites. I.e. an incident is posted on those sites for the public to view. *virtual pager *Live scanner audio I also want to point out they do have poor communications when updates are released. Let’s hope IAR responds to this and maybe take some of my suggestions. Thanks.

7 years ago, Live webcams

Love it, but wish there was more tones

I would enjoy new notification tones. I tried recording my custom tone multiple times but when i record it and set it, next time it tones out a call, it's silent and my custom tone doesn't work. (IOS iPhone 6s)

9 months ago, Nickname 669

Don't use!!

This app is absolute garbage for any kind of volunteer service. It's confusing and is NOT user friendly in any way. We switched from EDispatch and I would go back in a second! Not only does the app have so much going on that it's hard to navigate but if you want to change your settings you have to go to the website and then try navigating that labyrinth to get anything changed for the app 🤦🏻‍♂️🙄

6 years ago, DrHVACR

Great app

Well worth the subscription cost. We have had issues receiving dispatches for 30+ years. I am finally able to ensure my Fire Fighters receive dispatches. Mapping features are great as well.

2 years ago, Madcodger

Recent updates are horrible

This app has never been great (way too much unnecessary and useless stuff crammed into it, and bad mapping), but the recent updates took it from serviceable to almost useless. I can’t even update my availability now, which is important for a volunteer. Seriously hope our county considers switching to something else.

4 years ago, 914firefighter

Love it!

My fire department uses this and is an outstanding resource to have. Would sure be a lot different without it! Highly recommend it.

5 years ago, Andy2600

Like it.

I have been using the app for years. Works good and I am happy with the service. Customer service is good also.

1 year ago, Ads in Apps Stink

iPad app refuses to run on Mac because they prevent it

The iPad app should run on the mac, instead iamresponding says "this is a jailbroken device" and refuses to run on my Mac laptop. Mac laptops have no problem at all running many iPad apps - i use them all of the time. Iamresponding's business decision to intentionally prevent this is extremely disappointing.

4 years ago, Kane Walters

Need help or advice

Is there a way to make it silent because it went off when I was at school and at work and it’s pretty embarrassing when it happens, if anyone has an answer that would be greatly appreciated.

7 years ago, Stubbie08

A Must Need for Call/Vol

For when I'm out of town and can't hear dispatch tone our department out, wondering who's going to what station, this app is a savior 5/5

6 years ago, jehgdjeoelt

Apple Watch

Love the app been using it for a few years for a volunteer fire company... but does it work on a Apple Watch?? Not really sure!

1 month ago, bndpuerner

Station62

Very informational app most of the time. However the mapping system is awful! Half the time, it takes you to the wrong location. Not good in an emergency.

4 years ago, Colin2602

Last update

Since the last update it is no longer clearing the I am Responding list. Members responding will be on the list for 2 days at a time. Hope this gets fixed!

2 years ago, jasonpg

Fix it already

The new app isn’t great. The lost functionality of scheduling others (which was supposedly fixed in the latest release) still isn’t working.

4 years ago, a1manRiot

I like it but

Would like to see support for Apple Watch.

5 years ago, tson967

Apple Watch

Need to make compatible with Apple Watch , other than that great working app

2 years ago, Rex2978

Not loving the update

The new font is difficult to read. I would prefer the app give you options for fonts, background color, and font size.

2 years ago, HwPII

Not user friendly

After using app for 3 months. It’s not very user friendly. To many pages to jump between when you’re responding ( aka driving) 👎👎👎

2 years ago, danikajasmine

Complicated

I am a first responder and there are too many steps to put your responding status at 3 times the price of active 911. Why is the price so expensive? Our company is unhappy with it because of the difficulties responding to an incident on a fast paced environment.

1 year ago, Ryan722223

Terrible user interface

Confusing interface. Way too complicated. The app needs a total overhaul, you could accomplish the same thing this app does with a much much simpler interface.

5 years ago, fireman1674

Apple Watch

Wish is would have an app for apple watches

4 years ago, 64479544

Could use a upgrade

Good app... would be nice if it worked on apple carplay

3 years ago, Tbaker782

Apple Watch

Can you work on a Apple Watch app?? Please!

3 years ago, chris1769

Add!!!

Add the scanner app integration for iPhone! Also come up with some new tones!!!

7 years ago, 19072025394918396629

Overall excellent, but two suggestions/requests

In general I am very happy with this app, it's a great resource for volunteer EMS. I just have two suggestions/requests to make it better. The first is adding the Squad 51 tones from "Emergency!" Not a big deal, but would be a cool and nice touch for those of us who love the show. My more serious request is to have an off-duty button. I've tried do not disturb and everything else, but always get pages even when I'm away from my area (sometimes in the middle of the night, which is unfortunate to say the least). Along with that feature, if you could add the option of vibrations along with tones, that'd be much appreciated. Thanks, and hope my suggestions are useful.

4 years ago, FF Irizarry

Don’t purchase

Thank God our department got rid of this app!!!! And no I am not a troll I am a fire fighter for eight years now. You want a good app that actually works go to E-Dispatcher

2 months ago, mhfdems

Recent update

Your recent makeover is terrible. Please roll back.

4 years ago, fireboss867

Will not open

App will not open on iOS, keeps closing. Please fix or provide advice.

8 years ago, Lesinmorrisnj

WORKS WELL, GREAT APP

My Squad is a Volunteer BLS organization located in North Jersey, we are dispatched by our own Police. We've been using this app for over 3 years now. We are rarely at our building since we are a rural squad, so we respond from our homes. We rely on the IAR app all the time. One of its features is the ability to locate the call on a map. It works over 50% of the time, but in all honestly we have occasional problems. Now most of our members know our town well enough as to not require it as a guide. Also, in all fairness part of the problem is our dispatch and how it is configured or not configured on the PD's CAD system. The same (-) issue is related to each dispatcher, as to how much or HOW LITTLE information about the call is entered. Another excellent feature is it's ability to show us who is responding, either to the ambulance or to the scene. The support for this app is phenomenal. I'm not BS'ing you. I rarely give a review on any of the apps I use on my iPhone but, anyone who's read this far should have an idea of how well it works. I also should add that we use another program called "e- dispatch", this program allows us to hear what was sent out over our pagers, by playing it back on our phones. Member over 40 years on squad, 20 in ALS also.

11 years ago, Nhvfd2701

This app helps

We began using this app when it first became available. It has been a great bonus to our department. We now know who is responding and have a good idea on when our firefighters will be arriving at the station. The mapping part helps officers on the apparatus to find their destination easier and is very efficient. Our county is thinking of stopping funding for this service but our department will continue funding so that our people have the information and knowledge to make correct judgment and respond correctly. We highly recommend this app for all our firefighter brothers and sisters.

11 years ago, Firestorm800

Asst chief

Awesome! One app does it all! We used to also use active 911 and Cadpage but those are now useless and unnecessary. The mapping right out of the box from IamResponding works so much better and the navigation to the scene is amazing. Plus you guys are the creators of the response feature (patent holders too I think) and offer so much more than any other system. We cannot wait to see what comes next! We just love the one app does it all feature! Drop the other apps and get the real thing. Nice job guys. A few quirks I'm sure you will work out soon so I won't complain at all

10 years ago, LuAnnE612

IOS 8 Issue Still Not Addressed?

Several updates have come out without addressing a major concern for all of us IOS 8 users. The app does not give notifications as it did in prior IOS platforms. This is a major concern for those of us relying on this system when we are on duty. It's great you're dealing with other enhancements, such as maps, but shouldn't you have a team working on this notification issue that you have been aware of through NUMEROUS prior reviews (which are not currently on this update's review screen ... but be patient, I'm sure they are lining up behind me!) This app, when it works properly, is a phenomenal tool. But because it no longer works as it should I can't rate it more than a 2. Please fix this issue!!

Description

Note: "Continued use of GPS running in the background can dramatically decrease battery life." This App is a companion feature to the IamResponding system, which enables first responders to know who is responding to an incident, where they are responding, and when. This is used by fire departments, EMS agencies, police agencies, and many incident response entities and teams. The IamResponding system also includes text and audio incident notifications from CAD and/or from live pager audio, duty crew scheduling, inter-agency messaging, live chat, incident mapping with directions, mutual aid connections and information, pre-plans, customized information displays, NFIRS and other incident reporting, and much more. This App brings many of the primary features of the IamResponding system to mobile users in the field, in an easy-to-use and access format. **Please consult the QUICK START GUIDE provided to your department/team to correctly enable all of the app functions and notification features. If you do not do so, some features will not work correctly** **You MUST be a member of an entity with a current IamResponding subscription in order for this app to work** For any technical support needs or inquiries, please contact [email protected], or during regular business hours (M-F, 9am-5:50pm ET) at 877-509-0381. We do NOT monitor this page for technical support issues, and we cannot reply to support issues posted as user reviews in iTunes™ or in the App Store. Please Note: If your dispatch messages are not currently processed through your department’s IamResponding system, that is a free configuration that can be done in almost any jurisdiction, and is included with your department’s IamResponding subscription. Your app will have more complete functionality if we enable that feature for you. Have your local system administrator contact our customer support team at 877-509-0381 to set this up.