I know my data has been compromised by multiple breaches, including the NPD dump in Aug 2024 yet IDX reports it as “no exposures”. The whole app is nothing more than an attempt to get you to pay for their data scrubbing services.
I recently signed up for this app due to a data breech. I was sent paperwork saying that my health insurance info might have been compromised. So I sign up and everything seemed fine. Then a month to two months later I realize I’ve gotten no alerts from the app and it’s been quiet. So I figure maybe that’s a good thing. But to check I open the app and after I try to log in I get an endless yellow spinning circle. After a few minutes I realize oops it’s probably my internet which has been very wonky lately. I turn off my WiFi and use my cell data. Nope…I restart the app. Log in. And still yellow endless spinning circle. Wow. Did I just give all my personal info to a random company for nothing? TOTALLY the opposite of what this app makes you think.
Was given this service for free due to mine and my son‘s identity being breached through a hospital being negligent. Called their customer service with concerns , after speaking with the customer service who the most unhelpful person I’ve ever spoken to in my life ;I finally told her to have one of her managers call me back so I could maybe speak with somebody who might have knowledge about my question and concerns. The hospital who was negligent at least could’ve hired a reputable company to assist with credit monitoring service;but it seems they hired the most cut rate service they could find to save them money. WHAT A WASTE OF TIME AND SERVICE!!!!
I can attest to the setup process being sketchy and nerve-wracking! I was actually more nervous providing and / confirming all the private data it asks for than I am without using this seemingly bottom-of-the-barrel “protection service”! Indeed as soon as their automated phone-tree dumped me where nobody ever answered the phone, I knew I had been had. No human ever seems to be available! All the ‘services’ described to you after you create and confirm your account are obnoxiously vague to the point you can’t tell whether they part of your account, or are just being shoved in your face to up-sell you! INFURIATING.
I love that I can quickly review my alerts in the app. Discovered that if I accidentally mark an alert as suspicious I can change it to valid from the app also.
Love how simple and easy to use this app is. Great extension of their member dashboard, plus it’s nice to know I won’t accidentally miss an alert that gets buried in my email.
No problems logging on but the dashboard only has Cyberscan results (the fingerprint icon) and a password checker. All the other functionality shown in the screenshots is missing and there are no fancy score displays. Very disappointing.
After several attempts to setup an account via a phone call to customer service. The phone has never been answered. Multi hours listening to hold music. How do you even run a business?!?!?
Was given this by Caesar’s as part of data breach and this is the most generic useless credit monitoring app I have ever used! It don’t even show you your credit to anything! What a waste of time and Caesar’s must have paid for the cheapest one around. Useless
Had this service for a data breach and my identity got stolen while I had this service. Now they only reimburse you for fees. Like really. Never got one alert. It was still saying that everything was fine. I canceled and removed the app.
I just logged into the site fine but can’t get into the app with same login information. This makes what is supposed to be convenient very inconvenient. Can this please be fixed?
I agree with the previous comments made pertaining to OPM users, as I too downloaded the app in hopes of using it. Individuals impacted by the 2015 OPM data breach continue (via an extension) to be covered by the MyIDCare services yet cannot use the app. Please update. Thank you.
The app is useless. I get email alerts I check the app and nothing populated except the welcome messages from when I first registered many weeks ago. Can’t look into anything on the app. Essentially...it’s literally useless.
I am one of the millions receiving MyIDCare because of the 2015 OPM hack. Please consider updating the app to support OPM users. Our service has been extended to 2026. I appreciate the service, and the app would greatly help to protect me and my family but does not currently support OPM users.
Why doesn’t this support (as others have clearly expressed) the users impacted by OPM breach. Your talking millions that could find use for this service and app that can ONLY HELP your reviews and business Thanks
Like many, many others I am an OPM user and am therefore unable to use this app. Please update it to let us login via the app and not just the website. Thanks!
Upon entering my username and password an enhanced security message displays for me to enter the code that was sent to this mobile phone’s app. Ok, I’m stuck, I can’t login to obtain the code that is required to login. Who ever was the project lead on this design did a great job protecting access.
No matter how many times I put in the correct login information, it won’t let me login and tells me that my username and password is incorrect. I can login on the webpage but not in this app. Obviously this app is garbage.
Awards and Recognition * Rated Excellent by PC Magazine * 2021 Fortress Cyber Security Award Winner * 2021 Cyber Defense Magazine Global InfoSec Award Winner * 2021 Fast Company World Changing Ideas Award Winner * 2021 American Business Stevie Gold Award Winner *This app requires a valid IDX Identity or Privacy subscription in order to use. *For MyIDCare members receiving services through the OPM cyber incident. Unfortunately, this mobile application is not available for your use. Please visit https://opm.myidcare.com to access your account. Your identity protection is our mission. We protect you from the start with our monitoring technology and alert notifications. If fraud occurs, we work on your behalf to restore your identity, saving you time and frustration. Rest easy with up to $1 million of insurance reimbursement coverage and the confidence that IDX Identity is the only protection with a 100% Recovery Guarantee or your money back* IDX Identity works around the clock to monitor your personal information and with the IDX Identity mobile app you’ll have access to your identity protection wherever you go. The IDX Identity mobile app allows you to: • Receive alerts and notifications • Report suspicious activity • Lock and unlock your credit report with the push of a button** • Get your monthly credit score** *Recovery Guarantee We will refund up to one year of fees that you have paid us for the Services if we fail to have removed all adverse matters posted to your record resulting from an identity theft evert within one year after your reported the event to us, provided you follow the procedures that we provide for addressing adverse matters, and provided you have enrolled in the Services prior to the identity theft event. *$1 Million Insurance Provides reimbursement for out-of-pocket expenses related to addressing the restoration of your identity. Expenses must be reported within 90 days. Stolen Funds cover principal amount incurred by the insured and caused by an unauthorized electronic fund transfer excluding any amount for which the insured received reimbursement from another source. **Requires Premier subscription
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