I appreciate being able to receive communication in the app, but it is always showing I have a new message, an “opportunity” to find providers in my area. There is no way to delete this message, and it’s a service I’m not interested in using. Please allow me to either unsubscribe from “opportunities” or at least to delete them so I don’t have a constant “1 new message” on my Home Screen. Thanks!
The apps functionality is fair for what it had to do but their security stance on passwords and overall safety is poorly done. They require very long and varied passwords and regularly require you reregister and change them... this was great security for government employees in the 90s but even the govt has caught on. Requiring unmemorable passwords and forcing regular changes simply means everyone has to write down the password somewhere, if it’s in a word doc on their desktop or a post it note you’ve forced them to compromise their password to 3rd parties. If you try to use an encrypted password vault which generated long and strong passwords and keeps them safe you will find the app and their website prevent you from pasting the password in from the clipboard, this means you have to write it down so you can manually type it in. They lock you account and require human 9-5 weekdays only phone support if you get the password wrong twice. The automated phone support system doesn’t work at all, it appears to get its data from a stale copy of the database. So if you’re a corporate HR department you can expect miles and miles of support calls from your employees as Igoe does everything it can to collect your fees and provide minimal support to your employees.
There are so many issues related to direct deposit validation. First, there is no mention of micro deposits to validate your bank account info. I had to see the micro deposits in my bank account and call Igoe to ask if they were related to linking my account. Lucky for me this is the only account I’ve linked recently. The service rep informed me that they were indeed related to Igoe and that I needed to validate within the Igoe app. The issue is that I never received a notification via email or in app to notify me of this validation step. I have to proactively look at my bank account, see the deposits, call my bank, reach out to Igoe before learning of this step. When I went to input the numbers, the app does not specify between where you enter the deposit vs withdraw amounts. This whole process is very broken. Also fix the text input field for submitting feedback within your app. It doesn't follow the device rules like auto-correct or capitalization. So far this app is very lacking compared to the competition. Unfortunately I don’t have a choice who my employer uses for FSA reimbursement.
This is worst FSA/HSA app company has been pushing to download and use. There are 3 things this app is forcing you to do: 1. Must always turn on your phone location. You change phone setting location on while using the app, it will bug you change back to “Always” and I don’t understand why it always wants to keep tracking your location 2. Must add your personal banking account to your fund in this app. The company would suppose to add fund and contribute your assigned money to it directly, not from your personal bank, I don’t get it 3. Asking you to select healthcare provider and giving an option to find care giver. No thanks I will look into my healthcare provider directly. Why do they want to know so much information about your health? And what type of medicine you want to store in the app cabinet? Other apps I used to have in the past were they only manage your FSA/HSA balance, contribution, and tax information.
This app is fundamentally broken. It doesn't talk to Igoe's main database. You must create a separate account for the mobile app, but here's the catch: the app doesn't tell you that. You enter your main Igoe credentials, which never get you in. You do this until you either give up or call Igoe. I called Igoe, and their rep, Alwyn, was ultra-blasé about the unmentioned requirement to create a second account: "oh, yeah, you can't use the same account. No big deal. Just create a new one." Seriously? I'm just supposed to have intuited this somehow? Alwyn certainly thought so. When I asked why I needed to create a new account, he said, in a slightly patronizing tone, "oh, you see, the app has a different IP address than our web site." This is as incoherent as calling the Internet "a series of tubes." No wonder people hate this app: it secretly requires you to create a completely separate account and Igoe seems to be utterly clueless that users are ever told about new-account requirement. I figured they had just implemented this app and it was going through some teething problems. Nope: it's been around since 2013, according to a second rep I spoke with. These people are incompetent. I wouldn't deal with them if I didn't absolutely have to.
This might be one of the worst apps I’ve ever used. The input screens regularly lock, disallowing any typing or check box selection, but giving an error when you try to move forward. I received an email telling me to do one thing, only to discover that no such option even exists within the app. Overall, this is an extremely poorly designed and executed app, and the only reason I even engage with this company is because I have to. What a disappointment.
It’s easy to navigate and it’s easy to submit claims and receipts once u understand it’s logic. However, I wish it would go berserk with warnings when you are about forget money in last years account. Oh, it IGOE sends an email, bravo! how about push notification? it’s revolutionary new in 2020!!!
If I had been able to preview this app before opting into my employer plan, I would have just skipped it. The system of security questions seems woefully antiquated — but what do you expect of a site that says copyright 2018 in 2024? Now that they have my personal information, I have a bad feeling that it’s going to show up on a list of compromised accounts.
I find this app to be unreasonable and have severe lack of functionality. When calling support and asking how to find x or y or a on the app, the answer seems to always be “oh you have to use the computer for that “. I don’t want to use anything but the app. So please increase functionality on the app.
When I have a notifications bell, I need it to read zero when I have clicked on every message. The notification bell should not say I have anything to look at just because I haven’t done something you would like me to do but I’m not going to do it.
After selecting my login information it will usually take me to a screen to enter my password. Not anymore. After I select my login information it just closes itself. It’s super frustrating.
Someone from the previous century designed and programmed this app. Every design choice from the enormous loading icon to the navigation is not user friendly. Wowww
Support kept having me change user name & pw. Just crashes after opening. They will get back to me. Well that was over s month ago. Useless customer service support & useless app. Time waster.
Tried using my log in credentials but they don’t work. Read another review saying we have to create a new account for the mobile app?! That’s just stupid. Will be deleting this app.
Unable to “edit” payment method as the customer service reps dont take payment on phone. Im technically savvy, yet the system doesnt have the appropriate steps to add payment method
After entering my username a personalized unique key appears but I've never set one up and there isn't an option to set one up...tired a few times but it looks like it's pulling someone else's key.
Igoe Mobile allows you to view and manage spending accounts that are offered through your employer and administered by Igoe Administrative Services on their behalf. With Igoe Mobile, you can view your account balances, submit claims online, authenticate card transactions by attaching a receipt or photo, and more.
