I have never had any issues with this app. I use it to track my PTO, see my paycheck details, but often use it when I can’t find my insurance card and always celebrate this convenient app for having it safely in one place!!! Insperity always seems to come through! I’ve been with Paychex in the past and it would take days for me to get something or to then right department. On all levels, Insperity’s attention to detail and customer service are a premium level. ⭐️⭐️⭐️⭐️⭐️
First, making a quick punch was a great thing but then for months the finger touch button was in the wrong location. They finally fixed that so that was good. But, the IN button and the OUT button is so small and stacked - which means thee are times my finger accidentally hits the wrong button then my manager has to correct it for me, which is annoying for us both. I don’t know when I haven’t punched properly either because it doesn’t show the time I punched in and out after I’ve done so.(like it does when you don’t use the quick punch.) I would stop using the quick punch for these reasons but I also cannot figure out how to find the other screen to punch in now. It’s all so frustrating! Why can’t there be an easier way to navigate for punching in and out ?!??
It displays my personnel information in Eurodollars not US dollars. I am unable to fix it. I called Insperity HQ and asked for help. They suggest I cancel and reload the app. I did that. Still comes up with Eurodollars for my paycheck numbers. Very frustrating.
This app likes to have excessive point verification and insists on changing your password and login information without your permission on its own whenever it decides it wants to. Expect to have a very glitchy experience with the app and to have a difficult experience when trying to login to get your personal information. Nobody will answer the hotline number that they give you to call on weekends after they change your password on their own. The security on this app is heavier than the pentagons and unnecessarily so in a way that will bother you to the point of screaming into your phone.
Very often when i clock in, it clocks me out a minute later… but i think its because when i select Punch Out in the PM it reverts to Punch In. The issue is that it wont keep your selection unless you play with it for a minute to make sure it keeps your Punch Out selection, otherwise your going to Punch In in the PM which will clock you out in the AM, thats a stupid feature… If yall fix this, i will change my rating to 4 stars. Also please allow to make time correction on the app, and please allow requests to delete Punch Ins/Outs.
Why cannot I make simple edits. Terrible I want to cry every day I have to get a edit fro some one. When I log in it will log me out with out me knowing. I get a 30: min lunch no warning when I go over by one min. When I change jobs I cannot find the customer but I have a job number software won’t find it even though it is right there I have to manually search. stupid software won’t won’t show this weeks punches so I find a previous punch. Ya’ll need to just quite this nonsense. I think your software should be banned, it violates basic human rights.
Good luck trying to access your information. Tried to log in after some time since I’m not on it every week. Says information is wrong although I never changed a thing since signing up. Tried to use the forgot password link and after entering all my information and answering security questions, get an error message about their page. They may be good at processing your payroll but if you can’t access your own information like they promise, what good is it. I also have a 401k with them and can’t access that either. Really don’t like them.
I hate the Insperity app and full site version. I literally have nothing good to say about it. As a manager I should be able to take a vacation without having to do clock ring errors & payroll bc your stupid program does not have a feature that allows an ASM access. I should be able to move my salary hours around during the week, it should not be M-F only!! The app constantly, constantly has issues forcing my employees to not be able to clock in, double clocks them in or out. WORST APP EVER!!!
This is the by war the worst app I have used when it comes to logging in and getting your information. It doesn’t recognize my own password!!!!!! I cannot believe App Store allows for fraud like this to exist, the app that doesn’t even allow its customers to login!!!!
I like the app is great to use when you do not a laptop and you need to look at pay info. The app also show 401k information. I enjoy the app it is way to log on the Premier website with a computer.I love the easy access.
Very convenient for looking up payroll deposits, 401k performance, and vacation accrual. Also provides remaining balance on FSA, access to benefits information, and Insurance Cards. All available faster and easier than using multiple other websites and apps.
As an employee of a company that chooses to use this app, I absolutely hate it. It’s the most non-user friendly piece of garbage that I’ve ever used. While needing to enter my work-email, the field was grayed out, un-selectable to add the email, instead, it had my personal email in the box. When I went to apply for Health benefits/insurance, the last box “Enroll Now” was also grayed out. This has been immensely frustrating, and a huge waste of time.
When overseas the app doesn’t work. This has happened multiple times. Not sure if this is a feature or a bug. However, when I got back home this time it still told me “Service unavailable“. Reinstalling the app, solved the problem,
I love this app! I use it to view my paycheck stubs and PTO time. It's also great to check 401k balances. I love the upgrade that now shows annual rate of return on the 401k as well as a pie chart for the breakdown of each check.
I can’t log in. The portal doesn’t work. I’m copying my passwords from my password manager while logged in from a browser but the app says they’re invalid or tried to make me change my password saying it’s expired only to have it say I can’t use the imputed new password because it’s been used before (which is definitely not true as it said that after I used a randomly generated sequence of characters). Absolutely useless app
I like the features the app has but I only downloaded it to be able to update my time sheet and I can’t. I don’t mean punch in/out but I mean select a contract, record hours, provide a comment, etc. I’m surprised it’s missing since you can’t do it from the mobile site either
NOT user friendly. difficult to log in daily. Too many different options to see your punch in/ punch out times. Doesn’t really tell you anything unless you click on the link VIEW FULL SITE and log in again just a useless app and it shows all employees email address don’t waste your time on this app
Very little help when I had a tax issue working in one state and living in another. I’m going to be paying a lot in back taxes because no one would take my issue seriously. Customer service is awful. Maybe this will invoke a response for someone to actually help me.
When I change my password, as this system periodically mandates, it shouldn’t brick the fingerprint login function. But here we are, with it not letting me login with my touchID, even though I’ve changed my password and followed all the instructions.
As an employee, I can’t update my time card on this app. As a supervisor, I can’t approve employee time cards. There are lots of other things missing from this app that leave you wanting more as both a supervisor and an employee
When trying to input daily time into timesheet the option is unavailable. It seems to populate eight hours a day not allowing you to adjust the time as you’ve worked. Site looks great but it’s not functional.
The technology is old, clunky and in no way modern. There are zero integrations. Customer support takes 2 week to respond and longer to process (if at all). Plus their medical plans are based in Texas and comply with right wing law. This is not a competitive platform.
A lot of lagging issues, the company insperity is also just pretty lazy when it came to onboarding and actually communicating with their new employees. You’ll always clock in late cause the app will never be working on time :)))
My Contact was completed and I returned to the sight to begin planning next steps for my 401K Roth IRA and to review status if FSA funds contributed/used year to termination date. All data has been hidden with the exception of my pay stub.
Insperity Mobile is now in sync with your active lifestyle. Quick, easy access to your 401k, paycheck information, FSA, UHC benefits card and more. If you experience an issue with our application please contact us at [email protected] so we can work with you directly to resolve the issue.