The new Intrust Bank app is very well organized. I really like the feature that allows you to be notified when a transaction is over a certain amount that you can change and personalize. This allows you to pick a spending amount and if you’re card is stolen it will send you a notification saying that such and such was spent and where as well as allowing you to block certain types of transactions. You can block age restricted items and many other types of transactions. This app is a very easy app to use and it’s very organized. I am very happy with the quality of it and I definitely would recommend this app if you have an account with Intrust!
This app is so easy to use. I like the fact that it looks similar to the full site so there is cohesiveness between both platforms. Transfers are fast. I also likes that I can see my bank statements on the app. I have used the message service too and they are very responsive. Thank you for continuing to improve. Your new site and new app work very similar to other company platforms.
Why do I have to enroll my account(s) for mobile deposits and wait for approval? Once I was approved for mobile deposits, I completed a mobile deposit only to have it rejected because I did not write “for INTRUST Bank” with the endorsement on the back of the check. I wrote “For mobile deposit” and included my account number, and am using the INTRUST Bank app, so why the need for the notation that it’s a deposit for INTRUST Bank? Is this app being run by a third party? Mobile deposits were approved and deposited much more quickly on the old app. And don’t get me started on the multiple text alerts for the same transaction. I finally had to turn that off. The old app sent one text alert per transaction at the time of sale. The new app blows up my phone with individual alerts sent back to back for transactions “processing.” So annoying.
I’ve been with Intrust for nearly 24 years, and will be closing my accounts and bringing business somewhere else. Since they changed the app, I’ve had nothing but problems with the mobile deposit feature-the one feature I really need to work. They’ve had multiple “security” glitches server-side which customer service didn’t know how to resolve, and security team didn’t know how or why happen. Now I try to make a deposit and the app says I’ve already deposited this check. Again, customer service and payment department have no idea why and just tell me to drive to a bank to make a deposit. I’m done wasting hours on the phone with representatives that don’t know what’s going on or what department can resolve problems.
If I could rate it lower than a 1 star I would. Nothing works and know I cannot access any of my information. Here’s an idea make sure your “new and improved” app works before making us all switch over. Someone needs fired for their ignorance. Been looking at moving to a new bank this just made it clear I will be moving to a different financial institution now.
As a senior, I’m not after a cool experience, or technical finesse. I first want everything done right. 30 plus years with INTRUST banking has given lots of chances to be satisfied. If I can’t understand something I call or go in to have it explained. We’ve financed home,cars,loans, checking, savings etc. It’s always easy and done right.
everything works well except mobile deposit, which I use the most. “Tap to take image” never works, I’m slapping my screen half the time to get it to finally take the image. “Image is unclear, take again with steady hand” ten times in a row (which is inconvenient when taking the image is already hard enough) when the image has zero motion blur. Annoying to deal with. Would be 1 star (or zero if I could) but the rest of the app works great. I just can’t recommend mobile deposit unless you’re a masochist.
Functions horribly. I repeatedly attempted to sign back in after the my changed apps and cannot. At first they were confusing and led me down a maze to enter the info I need, then for about a week when I tried to verify and enter, the app encountered an issue and told me to try later. Once that was resolved and I continued to the next line, it claimed to let me reset my password, but it still doesn’t work. This is the worst app I’ve ever had to deal with on my phone, and it would be quicker to drive to the bank and deposit checks in person at this point
The new design is really nice, but I have trouble getting accurate account balances and refreshing the app because of an error on the server. I tried signing out on the app, and was unable to sign back in (login info is correct). And I was still unable to sign back in after uninstalling and reinstalling the app. I’m unable to sign in online either, so I’m not sure if this is just an issue with the app or the whole platform, but it is frustrating from the customer standpoint.
I use it to monitor my spending. It’s easy and quick for me to check my balance. I also transfer money from here to other banks I have accounts with. Im planning to set up bill pay. I trust it will do fine for that as well. No complaints for what I need to do so far.
After banking with the same bank for over 25 years I decided to change to Intrust bank for convenience. So far I don’t regret it one bit. Such friendly people and always willing to answer any questions.
For all the touting about how great this new system was going to be and seamless interfaces I give this a minus star. This is not nearly as robust as the old system and lacks user friendly tabs and interfaces. Kind of reminds me of a small little processor system with very limited functionality compared to the old system. I have no confidence in the bill pay feature as it only shows the name of who to pay and says it will be electronic transaction. No where does it give me the details of a payee or an option to edit or verify. The previous system actually mailed out payments to payee. I’m sure I’ll get used to the new balance screen in time but I currently think this is a huge step backward and your customer base will not be happy as some of the feedback on Facebook indicates. Big black eye for INTRUST as I see it.
INTRUST worked with us when bigger banks would concerning the sale of our previous house. They have gone out of the way to continue that customer service over the years since.
Not sure how this update is an improvement? I hate that when you open it it shows activity for all accounts all garbled together. What a mess. You have to specifically go into each account and then hit transactions to see account alone and not all intermingled with other accounts. This is definitely not an improvement
Not able to see when you last paid a bill (no “recent” section for bill pay). I haven't had to get on a real computer for banking in forever, and now I have to do it a couple of times per month.
Won’t let me transfer money from savings to checking because it says I don’t have two accounts. I do have two accounts however and it just tells me to refresh on the app which I do and it doesn’t do anything. It didn’t use to do this because I’ve transferred money before.
The old version of this app provided a better dashboard organized by account. It’s a shame that in the attempt to modernize that some of the organizational aspects of this app were abandoned and the customer has no flexibility to restructure the app to serve their interests or needs.
The new change in format is difficult to read. It’s easy to mistake which account you are viewing when there are multiple accounts. It is not user friendly at all. It is very tempting to move my main transactions to the other bank I use just to avoid having to maneuver through this app.
The new system is not user friendly. Gave myself some time to get used to it and I still hate it. It’s hard to tell which account I’m looking at, or what transactions have cleared, and there’s no running balance. Why do you have to go through steps to enable mobile deposits? This upgrade was not done with customers in mind.
I wish the transaction notifications had a toggle where you could turn on that will let it indicate where the transaction is from. Instead of just some generic message and the amount.
Signed and checked the box for mobile check deposit as instructed. Never could get one check to take. Kept saying I needed to check the mobile deposit box which it was checked. Second check it took. Received notice it was received and approved. Then received email it was declined.
It won’t accept my sign in info and when I go to retrieve and set up it requires 2 factor authorization and when doing that it just says oops something went wrong on our end. I got 10 or more emails to prepare for the June 11th change and I was, but as of today June 20th I still can’t get signed in. It is unfortunate.
This app is so easy and convenient to check my balance and monitor my activity! It’s a pleasure to use, and keeps me away from late fees! Thank you INTRUST!
My compliments to the tech support team! The new app is working well and the tech-support team has been great to work with in the transition to this new app! It is a joy to talk with normal people who really know what they’re doing and can actually help! Calling tech-support was actually a really great experience… How often can you say that?! Thank you!
I preferred the old version of the app where I could see all accounts and their balances on a single screen. I don’t like how all transactions from all accounts appear on a single screen now because it makes it easy to misread.
Wish I could comment on how awesome the new app looks but I can’t even get logged in! Put my info in and it told me they didn’t have my info. Went to enroll and it said I already have an account! When trying to get new password from app, says that something went wrong. Not loving this at all so far
If you try to deposit a handwritten check, and the AI can’t recognize cursive, it rejects the images. There’s no remedy to submit it and have it reviewed. Now I have a check that I can’t deposit. I don’t trust them to take a night deposit and not just trash the check in the morning
I’ve been trying to use this app for the last two days since they changed everything ! Never works and their phone lines are always busy, waited on hold for over two hours and then they drop the call !
AI used to scan checks often rejects due to “check already deposited” when it has not been. If you are paid salary, the same check type and amount each time, they will look identical. If the AI cannot detect different check numbers what good is that?
This doesn’t work. I’m unable to pay any of my bills due to the fact that it only shows the vendors name and not the account # for example I have 4 Amex credit cards if I want to pay just one or two there no way telling wich one it is
We need to be more user friendly like bank of American when you can talk 24/7 through your app for any questions like account numbers or something like that.
App runs slow, the text alerts take over 12 hours to come through and show no description of where the money was spent at, and mobile deposits take way too long.
The new app is terrible. It had error messages often and won’t show account info, and it’s so hard to deposit checks. Wish they still had the old app. Don’t seem to have any issues with it.
Horrible experience so far! Every thing I try, it says something went wrong on their end. Wasted half my day trying to get through to a real person on the phone to make this thing work!
Our history of innovation can be traced back to our founding in 1876. Today that means giving you access to manage your accounts in a convenient, secure way through our mobile banking app. If you don’t have an account with INTRUST Bank, you can open a FREE checking account today at intrustbank.com/free, or visit intrustbank.com to learn more about the personal banking accounts we offer. Here’s what you can do with the app: View and manage your accounts and transactions – View your INTRUST checking, savings, time deposit, and loan accounts in one convenient location. Monitor balances, search through recent transactions, view statements, create alerts, and order checks. Add custom tags and upload images to individual transactions to help keep you organized. Customize your Dashboard – Personalize your experience by customizing your dashboard to highlight the accounts and tools you use most often and hide those you don’t. Transfer funds – Easily transfer money between your INTRUST accounts, or between your accounts at INTRUST and those you own at other financial institutions. Schedule a one-time transfer when you need it or set up a recurring transfer to help grow your savings. Pay bills – Schedule one-time or recurring payments to any business in the U.S. Manage your payees by adding new or editing existing entries. Send money with Zelle® – Send money to family and friends using just a U.S. mobile phone number or email address. Manage your debit card – Do more to prevent fraudulent charges with powerful card management tools. Turn your debit card on and off at the push of a button. Set up notifications for when your card is used. You can even set limits based on geography, transaction amount, or merchant and transaction types. Deposit checks – Deposit paper checks into your accounts using the camera on your smart phone or tablet. No visit to the bank required. Get support with Messages – If you have a question or need help with your accounts, you can start a conversation with customer service at any time online or through the app. A customer service representative will be there to assist you as soon as possible during our support hours. You can even quickly reference specific accounts, transactions, or payments in your message to keep the conversation running smoothly. Find locations – Locate nearby INTRUST banking centers and ATMS, including 55,000+ surcharge-free ATMs through the Allpoint® network. When you enroll through the INTRUST Bank app, you also have access to online banking, available at intrustbank.com. If you have questions about the app or need assistance, contact Customer Service at 800-895-2265 and we’ll be happy to help. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. Member FDIC
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