IPFS Connect

The app works great and now with touch security. However I have more than one account with IPFS (separate business) currently I have to have two logins which means I can’t use the finger login ! Also I get reminder emails for payment that doesn’t reference which account ! The programmers should get busy and write up dates for the aforementioned circumstances !

This app is poorly designed and poorly managed. There is no auto pay option, and they never send the push notifications designed to remind you when to log in and pay. I get notice of intent to cancel each month because the ignorance behind the design of this app. Pretty sure they are just trying their hardest to hijack late fees from everyone of their customers. Logging in is also a real pain, sometimes this app is set on repeat and never allows you to get in, you simply just have to come back another day and try or call in and wait n hold while paying extra fees for them to collect over the phone. The developers and maintainers of this app have forgotten about it, just like they have about the customers they service. I suggest finding another company to use immediately before frustration mounts.

This app used to work great for us. We have used it for years to pay my husband’s business insurance. For the last several months I have been having issues getting any information to load. I am able to login, but that’s it. All I get is a buffering wheel that seems to spin forever. I finally became fed up and uninstalled the app when nothing else worked. After I reinstalled the app everything opened and loaded without a problem. Today I tried to make a payment and it has reverted to the same problematic buffering wheel and no information. For the exorbitant fees the users are charged I feel we should be getting something a little better than my experience and the others I read about in other reviews.

I tried paying the account in a timely manner on my 6 th payment. It would not let me do anything I spent an hour redoing everything to get it to accept my payment after I have already seen a letter of intent to cancel . Which is such a harsh few days of being late because of their technology. Then it charges me late fees during the worst time of our human lives . They are just blood suckers . If it happens again I will find someone else to help me out that really appreciates the American people for using their companies . The world has now changed and people like them are going to be left behind . They deserve it though . It will never be as it was . Hope they change if not they will be a broke and past lender .

Wish this company had never taken over the previous one I had. I don’t like they’re payment options. I am very disappointed that I have to pay a convenience fee for making my payment online regardless if it’s by credit card or check. When I called to complain I got nowhere and the agent didn’t even know for sure if setting up autopay will be the way to avoid any fees, the only thing she knew for sure is to mail it in by snail mail and you have to make sure it doesn’t get lost or get their late or your paying penalties! I will be speaking to my agent and see about looking for a different carrier. What’s the point of having the app if I have to pay fees to make a payment? Ridiculous!

Aug 23, 2023 Update: rebooted phone (iPhone 8s IOS version 16.6) and waited 4 minutes of spinning out!! Pages loaded slowly. Got the payment done Upgraded review to 2 ⭐️ Zero stars if I could!! Not cool as a fortune is charged per payment when not using this app??? The only way to pay and it just spins out- Spins out! Extremely frustrating!!’ Starts spinning without password added and have to hit cancel and then manually add password. Just spins out won’t work and only reasonable way to pay. Ridiculous. Chat with support on ipfs website link = 404 error???

I’ve contacted the company two years in a row about the app. The app accepts the login credentials and goes to the main page where is shows ‘My Agreements’ at the top, and “please wait” with a spinning circle in the middle for over 30 minutes (haven’t waited longer). It’s gone on for almost two years now causing me to have to call in electronic payments rather than using the app. The company has ‘raised a ticket’ each time however the problem has not been solved since early 2022.

I have the same comment which was written 1 year ago and I note the app has not been updated. I have 2 accounts for 2 separate businesses and 2 logins. When can we see an update that will ease my payment process?

Why, as a company have you not fixed the page loading times. Legitimately takes 10 minutes to load the dashboard page once past the login page. Tried on full bars 5G UW , tried even on my at home internet FIOS 2G service with over 2G a second up and down. Honestly unbelievable, you have to know the dashboard loading times are insanely slow. Fix it. It’s been over a year like this.

Love the app but won’t let me delete a bank account that we haven’t had in years and it always defaults to that account. So I have to really pay attention when paying the bill and the support team isn’t helping. I’ve tried serval times to get help and they aren’t. And when the finally suggested something, that didn’t work, now it’s radio silence from them

This company has great coverage but they have fees to accept payments. Unreal!!! You can’t even set up automatic payments to avoid these charges. Try to make payment but it times out. They are intentionally doing this to steer you to make a phone payment for more fees on payment. So in general this company is a scam and trash. I wouldn’t recommend this company to my worst enemy.

I enjoy the simplicity of this app. It gets right to the point, allows for payments, view of previous payments and an overview of your financing and future payments. That’s all I need. Thank you for the app

I love the app so much because you can see all your account details, but the only problems is the extra fees you want to charge for online payments. And why you don’t add an option for monthly automatic payments? I think you should add it and that will be much better. So I’m for that to give you 100% 5 gold stars ⭐️

You would think with all that is going on right now, especially with transportation companies, they would offer some kind of help. NOPE!!! They’re too self absorbed to care about anyone else. They belong in the gutter with all the companies they are destroying right now. They definitely don’t have ANYONE working there with a conscience. They tell themselves it’s just a job while they destroy the livelihood of their clients. Absolutely horrific!

I really like the convenience of this app to be able to view my account, see balances and pay premiums with the click of a button. Great app.

So easy to navigate this application. Makes it easy once you’re registered. I wish all the apps were this easy.

Every time I attempt to use the app or website it refuses to load. This is an ongoing issue for the past few months. I would not have gone with their insurance had I known how difficult it would be to use their services.

I appreciate being to pay online, though the site seems to have some problems bringing my account up in a timely manner, it will eventually come up and then I can pay, that’s the only reason for not giving 5 stars

It would be nice for there to be an auto payment section to upload a card and have it pay on time every month. But I guess you like sending out delinquent notices via emails and paper mail. It’s unfortunate we live in an electronic world & I have to make individual payments for something so important. Crazy.

Out of state , no laptop, no cell service. Payment pending. Loaded the new app found WiFi’s and paid my bill in seconds ! Saved! 5 stars and more!

Hi I just switched my phone to apple latest version. I downloaded the app but it’s not opening up. I was wondering if someone can help with that. Thank you

Absolutely love the convenience of this app, that is once it finally opens! Average time of 4 minutes waiting for the spinning to stop and the dashboard to appear. Would be wonderful if this could be fixed.

I’ve used the app to check on account status but lately it unreliable, I was able to log in. My client’s accounts would show. I call for support but didn’t they weren’t much help.

I love this app! It makes paying my bill easy and stress free! No more writing checks or buying stamps! At the tap of a button my bill is paid.

I am a very busy business owner and rely heavily on scheduling payments to automatically happen so I dont forget or am late. Would be a 5 star rating if scheduled payments was implemented.

I love it but lately website has been slow

Very convenient and what I need for quick and easy access.

The customer service representatives are helpful and friendly. I really enjoy doing business with this company. I am a very satisfied customer.

This makes paying so easy. So convenient how it keeps track of everything and gives me an overview of statements. Perfect app.

It takes forever to load, I text forever to login, and when I login, it’s just a blank page. What’s going on with this app. How am I supposed to pay for my insurance? If this app is not working. I deleted it I have my Wi-Fi. I don’t know what else to do. It’s very inconvenient.

Wish it had a feature to chose a FUTURE date for payment. Otherwise, it’s pretty easy and fast.

Had the app for 5ish years, works just as it should.

I would like to be able to have an alert feature for when payments are due like in 2 days instead of 20

Tried to pay my bills, the app doesn’t even work! Same thing in the website too. It doesn’t load or says “script error”. And you charging $29 for technology fee! Where is that money going if your app doesn’t even work smh

This app makes paying so quick and easy.

Great service, easy to access, easy to use

I have been struggling with this app for months. Moves very slow and takes forever to upload the payment details. I have been waiting tonight for about an hour. Definitely over it!

It gets the job done but the all looks and feels like some 12 year olds computer science project. Loads forever features and minimal. I know you guys can do better maybe a find a techy high schooler. It’s like windows 98 all over again.

I love this app it has me ontime all the time

Even finance charges not enough, they are still charging $5 transaction fee. Why do we have to pay $60 a year in fees when they already make money from us. Very sad!!!

I do not recommend this company to anyone they just had to pay them today, they already put me that I have a late payment, I have to change for another company very bad experience.

One of the best I’ve encountered. Haven’t come across any deficiencies requiring correction ! Good job

I can’t submit payments over the app as it says “Please wait” for hours. They are also very difficult to speak with over the phone as their automated number does not work. I am very dissatisfied with their service.

Would be a lot more helpful with auto pay feature.

The app is either extremely slow or doesn’t work at all. Very frustrating

I always have problems to get into the app to make payments it’s ridiculous.

Takes forever to load and logon.

At least once a year I cannot get this app to work. It is very difficult to use

Easy to use app I love it

So slow at loading pages to make payment