The app works great and now with touch security. However I have more than one account with IPFS (separate business) currently I have to have two logins which means I can’t use the finger login ! Also I get reminder emails for payment that doesn’t reference which account ! The programmers should get busy and write up dates for the aforementioned circumstances !
This app is poorly designed and poorly managed. There is no auto pay option, and they never send the push notifications designed to remind you when to log in and pay. I get notice of intent to cancel each month because the ignorance behind the design of this app. Pretty sure they are just trying their hardest to hijack late fees from everyone of their customers. Logging in is also a real pain, sometimes this app is set on repeat and never allows you to get in, you simply just have to come back another day and try or call in and wait n hold while paying extra fees for them to collect over the phone. The developers and maintainers of this app have forgotten about it, just like they have about the customers they service. I suggest finding another company to use immediately before frustration mounts.
I tried paying the account in a timely manner on my 6 th payment. It would not let me do anything I spent an hour redoing everything to get it to accept my payment after I have already seen a letter of intent to cancel . Which is such a harsh few days of being late because of their technology. Then it charges me late fees during the worst time of our human lives . They are just blood suckers . If it happens again I will find someone else to help me out that really appreciates the American people for using their companies . The world has now changed and people like them are going to be left behind . They deserve it though . It will never be as it was . Hope they change if not they will be a broke and past lender .
Wish this company had never taken over the previous one I had. I don’t like they’re payment options. I am very disappointed that I have to pay a convenience fee for making my payment online regardless if it’s by credit card or check. When I called to complain I got nowhere and the agent didn’t even know for sure if setting up autopay will be the way to avoid any fees, the only thing she knew for sure is to mail it in by snail mail and you have to make sure it doesn’t get lost or get their late or your paying penalties! I will be speaking to my agent and see about looking for a different carrier. What’s the point of having the app if I have to pay fees to make a payment? Ridiculous!
Aug 23, 2023 Update: rebooted phone (iPhone 8s IOS version 16.6) and waited 4 minutes of spinning out!! Pages loaded slowly. Got the payment done Upgraded review to 2 ⭐️ Zero stars if I could!! Not cool as a fortune is charged per payment when not using this app??? The only way to pay and it just spins out- Spins out! Extremely frustrating!!’ Starts spinning without password added and have to hit cancel and then manually add password. Just spins out won’t work and only reasonable way to pay. Ridiculous. Chat with support on ipfs website link = 404 error???
I have the same comment which was written 1 year ago and I note the app has not been updated. I have 2 accounts for 2 separate businesses and 2 logins. When can we see an update that will ease my payment process?
Love the app but won’t let me delete a bank account that we haven’t had in years and it always defaults to that account. So I have to really pay attention when paying the bill and the support team isn’t helping. I’ve tried serval times to get help and they aren’t. And when the finally suggested something, that didn’t work, now it’s radio silence from them
I enjoy the simplicity of this app. It gets right to the point, allows for payments, view of previous payments and an overview of your financing and future payments. That’s all I need. Thank you for the app
I love the app so much because you can see all your account details, but the only problems is the extra fees you want to charge for online payments. And why you don’t add an option for monthly automatic payments? I think you should add it and that will be much better. So I’m for that to give you 100% 5 gold stars ⭐️
You would think with all that is going on right now, especially with transportation companies, they would offer some kind of help. NOPE!!! They’re too self absorbed to care about anyone else. They belong in the gutter with all the companies they are destroying right now. They definitely don’t have ANYONE working there with a conscience. They tell themselves it’s just a job while they destroy the livelihood of their clients. Absolutely horrific!
It would be nice for there to be an auto payment section to upload a card and have it pay on time every month. But I guess you like sending out delinquent notices via emails and paper mail. It’s unfortunate we live in an electronic world & I have to make individual payments for something so important. Crazy.
It takes forever to load, I text forever to login, and when I login, it’s just a blank page. What’s going on with this app. How am I supposed to pay for my insurance? If this app is not working. I deleted it I have my Wi-Fi. I don’t know what else to do. It’s very inconvenient.
Tried to pay my bills, the app doesn’t even work! Same thing in the website too. It doesn’t load or says “script error”. And you charging $29 for technology fee! Where is that money going if your app doesn’t even work smh
It gets the job done but the all looks and feels like some 12 year olds computer science project. Loads forever features and minimal. I know you guys can do better maybe a find a techy high schooler. It’s like windows 98 all over again.
I can’t submit payments over the app as it says “Please wait” for hours. They are also very difficult to speak with over the phone as their automated number does not work. I am very dissatisfied with their service.
Access your Imperial PFS® accounts anytime, anywhere with IPFS Connect™. Our free app is easy to use and designed to save you valuable time. Features: Make payments Check your account status Update your account information Find branch locations If you experience any difficulties with IPFS Connect™, please contact our technical support desk at: 800.394.0829 (7:00 AM – 7:00 PM CT). We appreciate our Customers and want to ensure you have the best possible experience while using our services.