I’m a fan of the website (Govplanet) and was hoping the app would be a more convenient way to browse upcoming auctions. It sadly is not very convenient and looks like the app just needs an overhaul with more of a focus in user experience. Some things I would like to see changed for the rating to improve is: -swipe to go back and forth between your last pages. -better search control, The refine results feature has too many options and your constantly just changing refine criteria. -an emphasis on the photos when viewing a listing with all the information below photos. Just look at eBay/amazon as a reference. - overall responsiveness of buttons and load times could be improved too (mostly referring to the back button). I hope these suggestions are helpful, I’d just like to see the app get better and hopefully it makes buying stuff easier. Thank you for your consideration.
Can’t view pictures, lots of bugs with new IOS update.
App was great until the latest installments of iOS operating systems. Now I can’t get pictures to load, sometimes descriptions don’t load or they load under lots of blank space making you have to scroll down to even get to the actual listing once clicked on.
Makes it easy to look items up but needs tweaking. Need to be able to delete ended watched items from list. When viewing items should go back to list where you were rather than the start each time.
Can’t view descriptions in the app. Only online. Only shows starting price on the item. If you place a bid, it will probably kick it back to you saying someone has already out bid you on a priority bid. But they never say what it is. So you place another bid, same thing. So you never know what the bid was run up to. On the surface, their procedures seem kinda fishy. Bottom line don’t get the App, just do it online. Same difference
So I’ve tried to use the Iron Planet app several times but cannot make it work. Finally called your customer support number and was literally instructed to go to the web browser because the app doesn’t work right? Why on earth would a company the size of Ritchie Brothers leave an app out there that they know doesn’t work?
I like the convince of the app, but half the time the item you’re trying to view is under miles of grey screen. Or you can’t scroll back up after viewing an item and have to close the app and restart it. One star for the glitches only, not the business or the service it provides.
The mobile app is terrible and someone please fix it! The browsing is screwed up on iOS, it's slow, crashes, and is pretty much useless. If you're going to run a site like this you best up your tech budget. The entire system needs an overhaul.
There has to have been so much money spent on this app. Im talking about tons of money, because it is so HORRIBLE that the only way it could be this bad is to only hire the best developers with the goal of making the WORST app. And if my hunch is right; goal was to make the worst app of all times; THEY NAILED IT!
App doesn’t want to load information. There will be several blank areas to scroll through or pages not loading fully. I used to use iron planet often but with app it’s easier to stay away.
It’s sad to see our government still not this material when it should be finishing the border wall with it . Joe Biden will destroy our country and this is just how he’s doing it open borders means defenseless lines we need to protect our own and not take care of the worlds unwanted.
I suspect that a government contractor made this app. Possibly the same people who did the Obamacare marketplace. The most nonfunctional app I’ve downloaded in years. It will certainly cause items to sell for way less than the should…don’t fix it!
App needs an update really missing out people using it
App need an update seriously a lot of me and my colleagues have stop buying from iron planet or we don’t as much because the app is outdated and very slow An update its very much needed!!!
The app worked for the first 5 min now can’t seem to look at anything except items that are already sold I’m looking to buy equipment guess I’ll be taking my business elsewhere
On iPhone 10. The app shows cookies error with a big gap at the top of screen, fix your app. Can’t buy anything now on the mobile app. I’ll move to a competitor until they fox their app.
The app shows the list price of the auction item. You have to go to the web to see the the current bid amount. This makes it useless for an auction site
The world of IronPlanet is now in your hands. Welcome to IronPlanet, where you can buy used heavy equipment and vehicles from your mobile device. IronPlanet members can search for items by category or upcoming auction dates. You can review the features, inspection report, and photo gallery for the item along with our exclusive IronClad Assurance® - IronPlanet’s guarantee that the inspection is an accurate description of the item’s condition. Place your bid and receive instant alerts when you have been outbid or won the item. Download IronPlanet to your phone today! Features - Search by equipment category, keyword, or auction dates - Refine search by type, make, or item location - View item features, inspection report, photo gallery and IronClad Assurance® - Place bid with push notification when outbid or won the item - Save items to your Watch List - Direct access to your Buying/Selling/Watch Lists - Watch auctions and live bidding activity - One tap to call customer service
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