JennAir

Barring a few connection issues with our oven from time to time, the app works well. Would be great to add support for live activities so we could track our preheat progress, or check in on other status updates.

I’m so pleased with this range. I’ve been using it now about a month and its performance has been great. The burners and duel burners and give you just the right temperature. Cooks very evenly. It’s a beast. Four separate grates look indestructible. And they are high so it’s easy to see your flame size. It’s definitely professional, very easy to keep clean and you’ll want to keep this baby clean. It’s too beautiful to let it get built on crud. The oven is spectacular. The sliding racks are a dream—what I always wanted. They make baking, roasting, broiling so much fun and I’ve noticed it’s staying clean and not splattering much. Finally the app, you may have to contact JennAir to get it connected unless you’re advanced in setting up complicated wifi connections. I saved the directions in My Notes on my phone. The app itself could use some improvements but it works for the most part. I’ve had some issues with cook time and it does take some getting use to but now I’m a pro at it. Remember cook time will turn off the oven after it times out. But Kitchen timer works like a regular timer. Gotta go now, the app just let me know the oven is finished preheating. Love this beautiful gem. You will too.

It’s unfortunate that we did not read the reviews here prior to purchasing an entire suite of JennAire appliances for our kitchen. Nevermind that the back order on our fridge has been pushed month over month, the controls for our range, dishwasher, and convection microwave could not be clunkier. I’ve never had appliances where an instruction manual was required to operate basic functions. Without a simple timer on the range, the app becomes an important component in a basic cook. The app is ABSOLUTELY TERRIBLE. To say it’s confusing wouldn’t do it justice. Trying to set a simple two step cook was not possible due to bugs. The time and temperature options kept resetting to defaults. After giving up on programming a multi-step cook, we reverted back to physical controls on the range, where the start button flashed continuously without starting the oven. Back to the app... we finally managed to start the oven from the app, but there is no clear way to tell what the current temperature setting are. These appliances look great, but are literally the least functional we’ve ever owned or used. Incredible that the could be so bad at these price points!!

I have been having oven problems for a few months. Service tech replaced a board($500+). Oven worked two months and then I began getting the same error. Now they want to replace another part at a cost of $1,500, and that MIGHT fix things-no guarantees. They also told me to update software, but neither tech or customer service could get oven connected with the app. I get a firewall error, which they blamed on my mesh router after I confirmed the firewall was off. I have switched out the router (single router, no mesh), confirmed that the firewall is turned off and I am still getting that firewall error. Customer service has now said MAYBE I need to replace the wireless board. Oven shuts down multiple times a day. When it locks up the only solution is to turn the circuit breaker off and on. I have had my Jenn-Air cooktop for 25 years with no problems, but this oven is just 3 years old and Jenn-Air has been no help.

JennAir doesn’t support its 27 inch ovens and when you call to see if they can at least provide you with a PDF or any guidance about the recipes on the app for your model they tell you that the 27 inch oven is cheaper than the 30 inch and therefore they don’t give you any recipes or guidance. So spending $5k on an appliance doesn’t entitle you to the ability to access recipes on their app or any workaround to help you know how to use the oven and the different cooking functions. HORRIBLE CUSTOMER SERVICE and ridiculous that viewing their app recipes isn’t available on all ovens. They should make it clear before purchase that your $5k purchase is not enough for them to want to provide any service or guidance to you before you spend money with their company. We cannot use the app, have zero guidance, and will not be buying other JennAir appliances.

I thought I was treating myself to a special stove. The top burners turn on if you lean against the front briefly. The broiler is feeble. The 3 oven racks are best used one at a time, or the fit is too tight. Setting the oven temp is touch and go for it to start , usually requires turning off and on several times, but you never know. Now we have a flashing amber light and noise— which means service is required, the oven won’t work. It’s Sunday evening, no help from Jenn-Air or the usual repair shops. Noise all night long, or shut down electric on the circuit breaker. Man of the house says junk it.

App is terrible. Bought a brand new range with double oven that most features can only be controlled by app. App only works sporadically and has even blocked me from using the control knobs on the oven! Tried support from Jenn-Air. After waiting on hold for 45 minutes just to be told I would be called back by a different department, then spending an hour on the phone with the next tech to then be told a ‘specialist’ would call me back who never did. App also only has a few recipes and even those are not right. Cooking instructions for two recipes were mixed together. It also doesn’t show you the cooking instructions (how long, etc) in the recipe so you never know how long it will have to bake! Overall terrible product.

The main purpose of buying a WiFi enabled oven for me was that I wanted to turn on the oven remotely to preheat so that the oven is ready when I got home. With this app, apparently you have to plan when you want the remote feature and set it up before you leave the house. If I’m planning my dinner, then I don’t need this feature. The whole point of remote preheating is a last minute change of plans or last minute frozen pizza for dinner and you want the oven ready when you get home. It is very disappointing that it lacks this basic feature. I wish that it had that feature without setting it up on the oven first.

I have had JennAir appliances for 1 1/2 years. The products have been a nightmare (several boards and even entire ovens and cooktops replaced) and I invision the day I will enjoy them as they are advertised to be. However, through ALL the mess, the customer service people on the other end of the phone ARE AWESOME. ALWAYS polite, professional and sympathetic. I just spent quite a bit of time with John in WIFI networking (?) and he not only solved my problem but was a delight to talk with. And this is the norm. If the products were as good as the people I would be doing a happy dance in my new kitchen!

I just purchased FOUR new JennAir appliances and am at a loss to find cooking help, guides, recipes….anything outside of their very high level and not much help generic User Manual. I downloaded this app only to find out that my microwave model is not supported by it. Models apparently must be WiFi compatible which mine is not. I have been unable to find anything from JennAir with any reasonable support information to help learn how to use this built in microwave and convection oven with speed cook that is supposed to broil, bake, roast, etc. Is there ANYWHERE to get Jenn Air help??? What is the point of having all this functionality if it takes me forever just to figure out how to use it? So disappointed.

I will never purchase another Jen air product!! I was upsold to this oven at what I used to consider a reputable appliance store. Never again. I’ve had a new computer put in only 1 month after installation. Still doesn’t work, when I get service from the store they say it’s a Jen air issue when I call the customer service at JennAir they first trouble shoot over the phone then send someone out (2 times) and tell my it’s not a JennAir problem. The thing freezes up daily...only way to get it to work is go to the breaker box flip the switch and restart ovens. The remote wi fi has never worked!!! What a scam. Do not purchase this junk even though it looks really cool in the show room. Miserable oven choice

Successfully connected appliance to our home network but have never been able to connect the appliance to the JennAir server. We are not alone with this issue. It is just not possible to do so, every other smart device in our home that is non-JennAir branded connects to 3rd party networks without issue. Remote start capabilities of the appliance must be re-enabled manually every time you complete use (remotely or not) of the appliance: which makes no sense at all. If I end up needing to pre-heat my oven and I’m not at home, how am I supposed to manually re-enable remote start from the oven control panel? The point of this feature is to not need to think ahead and plan before you leave the house. Epic failure.

The app is just the icing on top of the most frustrating appliances I’ve ever owned. The oven chimes randomly when nobody is using it, shuts off randomly when someone is, the app asks me to sign in over and over even when I ask to remember me. Sure it’s a first world problem, but after dropping $15,000 on a range, I kinda expected it to actually work. The fridge chimes every single time you open the door, with no option to turn it off. Yet there is an option to turn the chime off for the control pad buttons that are basically never used. Completely pointless and designed by people who have no business designing consumer products.

Terrible app. The only reason I wanted it is so I can remote start the oven when I’m leaving the store so it’s ready for cooking when I get home. However, ANY time you open the oven door it automatically turns OFF the remote start feature. So unless you remember to turn the remote feature on directly on the oven before you leave your house, you can never use this feature. I cannot fathom any reason why they would set it up this way. I just turned the remote start “on” on the unit. But now I need to cook in the oven so I’m opening the door and that’s going to turn it back off again. Absolutely ridiculous!

I love this app but the one thing they didn’t have was changing it from Celsius to Fahrenheit for us Americans when choosing the temp. :-) So I emailed the App Support for the suggestion and sure enough a month later it was added! Although I did get better at Celsius conversion. Not sure if it was my email in particular, but I’m glad someone added that feature and I appreciate it. Thank you!!!

A really expensive appliance which has most of the oven’s basic features like exact temperature, preheat settings, and cooking timers only accessible in the app. I have followed all of the directions to connect the app, including contacting customer service that sent me directions for a workaround that also did not work and was complicated. If you’re going to make an appliance that has basic features only accessible in your app, your app has to be a lot better!!! Unacceptable for such an expensive appliance!

- the temp I’ve set my oven to is rarely the temp that displays on the app. - god help you if you have to change the oven temp mid-cycle; the app will self-implode from confusion. - app will show “preheat complete” and then the next time I go to the screen, it’ll say “preheating” and show temp at, say, 185. - even entering the time is confusing. You’d think you’d just type “30” — maybe “3000” — to show 30:00 min of cook time, but you’d be wrong. It shows hh:mm:ss, but you don’t have the option to add seconds — not that you’d need to, but ????? - I just went into the app again. I should be baking at 400; app shows the appliance is “ready to cook.” What the heck? Is my food cooking? Are you serious?? This is literally one of the worst apps I’ve ever seen. Get it together, Jenn-Air. My oven cost $10k. You can get an solid app built for less than that.

I am the owner of a oven and a dish and this new update helps me a lot. Adding recipes was a great ideea. My wife had a shock yesterday evening when she came from work and the dinner was ready. You just put the ingredients in the oven. tap a button and the wife will be shocked. Keep the good work. finally the app quality matches the appliance quality!

The app is so “designed” it’s hard to use. The app focuses on smart recipes placing remote appliance management on the third tab. When you get there, there isn’t much to do. For instance, the microwave says “ready to cook. Start on appliance” with no other settings to change. The oven has a bunch of different cooking approaches available but the number entry for cooking time is cumbersome and hard to use. And I would expect the app to manage the settings/tools of the appliance like clock, keypad and personalization but the don’t seem available.

Recently bought a new JennAir oven. Tried to link to the app. After handing out way more personal information than needed, (phone#, address, precise location) app still won’t function correctly. I can’t access any of the info without linking my device. The app freezes when I try to add. This was after repeated unnamed errors while trying to register. JennAir wants your money and personal data. They give you a bunch of crap in return.

I have a suite of Jenn-Air appliances and none of them will connect to my home wifi on this app. Hours spent on the phone trying to fix it and it still doesn’t work, and I have a state of the art Fios router. That they haven’t improved their app so that the devices can connect LIKE DOZENS OF OTHER DEVICES I use is a complete mystery. These problems began 2 years ago when I bought the house and in that time there has been zero improvement in the app to address these issues

There is absolutely no reason that you can only control the temp on your Jennair range with an app. It’s absolutely ridiculous. I would not have bought this range had I known that. Not only is it completely unnecessary but when you try to connect your appliance it doesn’t work so you have to call. I’m f course I did this on the weekend when I had time to deal with this and there is no one to talk to. An absolute waste of time and energy for nothing.

Absolutely in love with my new Jenn Air appliances. The sleekness and style made my kitchen a discussion topic for all my guest who continue to ask me about them. The usability of the app for monitoring or starting the appliances has been great so far! Looking forward to many years of great meals!

My click on my appliance and it shows me to request service and I click on that window. It does not automatically generate my model or serial number from the page which I just click off of so it’s not integrated with the unit so I have to memorize or write down my unit number and my all the other information model number serial number, because I can’t even copy and paste from your app to the service request

I have never loved cooking as matter of fact I have always seen it as a chore, but with the app and recipes at my fingertips it’s been fun and helpful. Love love love

App routinely fails to detect the probe which should be one of the most useful features to monitor cooking status. Have reported it a few times but still persists. App is a great idea and is laid out nice but has routine connectivity issues with the probe even though it is on our network. We’ve tried everything, even deleting and re-adding the oven to the app. Hoping this can be fixed, app has great potential.

Provides useful information but is NOT an AppleHome system compatible machine; only works with Alexa system. Therefore, if you are an Apple system’s owner like me, you won’t find any real use for this app; except for the service contact info. This app really rates only 2-1/2 stars.

1. Why can’t I set the probe higher than 185??? I need 205 or 210 for many slow and low meat recipes. 2. Once you turn on the remote control feature, why do I have to keep turning it back on??? Drives me crazy because it’s always off when I actually need the feature.

App is ok, but needs improvement. Doesn’t seem to keep proper records of account appliances when you logout or login to your account, for example, didn’t display any of our appliances when I logged in using my new cell phone. Also, it used to give us the ability to turn on/off the oven light from our mobile devices, seems that feature was removed(?).

Bought a house that has several JennAir appliances. I want to find the manuals, especially since I’ve never used a convection over before. The website says to download the app. In the app, my oven/range isn’t listed as an option. Completely frustrating, especially for a high-end brand. I really expected better and was so excited about these appliances.

This App does nothing -no idea the purpose other than customer identity gathering Doesn’t update recipes, doesn’t adjust to seasonal time changes, doesn’t keep time accurately or even update digital tools pic options-which of course is not my highest priority I’ve never even had an app update in 4 1/2 years What is the purpose of the app? If starting your oven remotely good luck-wouldn’t trust it

App gets stuck in a loop and says my appliances are not connected. They connect successfully to WiFi but the app doesn’t recognize them as being connected. App keeps saying they are disconnected. Now I cannot use any functionality through the app since I’m stuck in endless cycle of thinking the appliances are disconnected when they’re not.

I have a range oven model w220 it’s magnificent. You have absolutely no material to reference it’s use or function. I have to scour the internet now and expose myself to others for help. Which can leave me open to trolls or worse. I love Jenn Air. I despise this modern age of dispensable living.

After the Jenn-air application update 2 weeks ago I have been having several issues. Images for some appliances were gone and all appliances were offline/not connected. After powering off and restarting iPhone, was able to get some appliances back online, connected and operating property but not all. Then with latest application update to fix bugs, i now have to re-logon every day despite selecting “stay logged in”. I also still have a constant spinning dial when I select ovens and there still is no image of my ovens.

Oven and app worked fine for 10 months and just stopped working. For troubleshooting the app was deleted, deleted the oven from the app, unplugged the range/oven, attempted to reinstall the oven to the app….. Nothing, reported the bug, followed troubleshooting guide. If I wanted an oven without this feature, I could have paid 6k less. $8,000 and work for less than a year

We went with top of the line Jenn-Air and bought everything you can think of. It has been a nightmare. 1 year in and not one item connects to the internet for starters. Jenn-air has been zero help. We bought the extra 5 year warranty (thank god) appliance repair has been to our house at least 7 times in the last year.

The double wall oven I have is great, but the remote connectivity, app and Alexa integration are a huge disappointment. You have to constantly re-enable remote/mobile controls. By constantly, I mean every single time you open an oven door. So unless you hit re-enable each and every time the door opens you can’t use the smart WiFi integration. It’s truly a waste of a feature and added expense.

I loved my other range I had prior to this one This new one no longer has the display on the range so you can’t select the preferences you want I loved the slow cook which I can’t find on this one I hate that they expect you to relay in a phone!! Put the display back!!

After downloading the app, I couldn’t get past the point of entering my phone number, which I did, but the app keept throwing an error that I need to put 10-12 digit number - which I did. Nope - still a no go for the app. And that’s where it all ended. Mind-blowing that for a such an expensive suite of appliances, the company can’t even get a simple app working.

Once the oven is connected to router, it then takes an app on a smart phone to maybe register with the jennair server. Doesn’t stay connected and you need to retry. Once the app is installed on your phone, and you register it after 8 tries, it doesnt seem to let you do anything. Stupid app and oven interface. Not at all user friendly.

My dishwasher panel wouldn’t connect to the internet so I called JennAir / Whirlpool and they shipped out a new panel and had someone install it. Now it works. Great customer support to resolve the issue.

The models are fixed to select while adding devices and none of them fit ours from 2019. Moreover 1) there scan doesn’t work without selecting the above, 2) there is no way to automatically see the devices we own, which jennair should have a list of 3) there is no way to check extended warranty

Numerous issues with this oven that are supposedly fixed with a firmware update. Problem is we can’t seem to connect the oven to the Internet. Just google “JennAir oven Internet” or read some other reviews. No problems connecting to the oven via the app but the oven fails to connect to the JennAir server and as such can never update.

Clunky, buggy, and really doesn’t serve any purpose. The biggest benefit is delay cooking, but you don’t have the full 24 hours to actually set this. Buy a Sub Zero or stick with basic Kitchenaid appliances. These appliances aren’t worth the premium attached to the brand.

Brand new and didn’t work in our newly built house. Appliance store we bought it from cane out and could not tell us how to work the oven. JennAir came out and decided that a new mother board for Wi-Fi was needed. JennAir people came back out and couldn’t figure out how to take off the front to replace the board. 2 months without a working oven in a new house through the holidays.... NO NEED FOR WI-FI ON AN OVEN!!!!

Allows you to control your refrigerator, it does Not allow you to monitor it. In other words you can set the temp, you just cannot tell what it’s running at. Poor! You also cannot setup triggers if it gets to warm to notify you….it stops working. Useless app as I would never change the temp.

When this app works, it’s terrific. Unfortunately my app requires me to log in every single time, despite always checking “keep me logged in” it’s a massive inconvenience and needs to be fixed. Aside from that, it’s great, but they need to get this resolved.

The WiFi feature of JennAir is among the worst I’ve EVER worked with. Do yourself a favor and don’t buy based on the illusion the WiFi will work. The Next smoke alarm is within 6’ of the oven and works perfectly, the oven “sees” the network but refuses to connect. Perhaps the issue iS with the JennAir server; not sure. In any event the WiFi features is a waste of money.

I have had stoves that worked just fine for 30 years. I haven’t yet used my new one once and it already had bugs that needed to be fixed. Luckily it is “back online”. What a relief. I would prefer that it just work fine without the fix.

They make you turn on location services, list your home address, phone number, etc. absolutely ridiculous. Will be deleting and never buying their products again.