Kentucky Farm Bureau

Just joined. App won't let me back in after I just registered because "email / password" wrong. I don't see how, I copied and pasted my password from a password keeping App and I know my email. However, and on registering I explored the app. I filled out my wallet, checked my insurance cards. I noticed "Elected Officials" is out of date. About this time the app crashed and I was booted out.

Dear App Developer Person: When I log into the KYFB app, it shows my login is accepted. And then it requires me to login a second time. Then it allows me to go to the payment section. After I am in the payment section I click to make a payment and it logs me out. this app has had bugs in it for a long time. Please try using the app yourself and ask your friends to give you their feedback. Maybe you are not aware of how many problems it has. You are driving people away from the company that you work for. Eventually, this could hurt your job. I would suggest that you fix this problem if you want people to stay. In this day of age, I should be able to log into my app and make a payment with no problem, only having to login one time. Thank you. The best chance that KYFB has to keep me as a customer is if you fix this app.

No Touch ID option, no ability to save your login info. No way to easily bring up your insurance card. This app is not user friendly and contains so much extra information that is totally unnecessary for its own customers. Why not make an app that is actually useful to those who use it?? Elementary kids are creating more intuitive apps these days. This is an embarrassment for Kentucky Farm Bureau. So far, the customer experience with them has not been user friendly to those it really matters to. Seriously, please pay someone $1,000 to make this a useful app.

Now all they need to do is where u can make payments threw the app but other wise ok

App is very out dated. Push the wrong button to go back and you must log back in even though I never logged out. Documents are a screen shot of the entire page your cards are on. Needs to be just the proof on insurance card. Some of the documents also give you the message...to protect our blah blah blah, only the names of insured can view or print the documents. I AM THE NAMED INSURED. Only person on the policy! DELETED... won't get this app again!!

This app and their website is horrible! I repeatedly have to log in just to try to pay my bill. I have tried about 10 times today to pay my bill and it either won’t let me, kicks back to the login screen, or says there is nothing to pay when I know there is.

Quickly and easily logged in, viewed and paid my bill. What more can you ask for? 😁

Let me start with the app itself works ok. The problem is the absolute mind numbing process of logging in EVERY SINGLE TIME and then having to do the reCAPTCHA test EVERY SINGLE TIME! Shame to think the developers of KFB themselves won’t update the app to remember a users credentials or use Face ID. I’d just assume use the web version and not waste space on my phone.

I’ve been trying to register for almost an hour. It won’t let me get past the birth date section. The format is so outdated. There are no examples, no assistance, no work around. That’s just trying to get set up. I fear what the actual app. Is even like once, IF, I am ever able to access it! Very frustrating.

I am able to log into myKFB with a desktop with no problem. The app and the website give me “unable to connect with API” when trying to access on iPhone. The app and mobile site are useless and have never worked for me.

App now quite useful. Get docs, pay bills, get communications, etc. One wish is that it allowed you to add proof of insurance to the Apple wallet.

This app will "technically" pull up your insurance cards in PDF format but it's so small you can't see it. I can't imagine trying to show it to a police officer on the side of the road. The main use of an app like this should be to care your proof of insurance easily. This app is no good for that.

WORTHLESS APP!! Will not open account and keeps asking for those aggravating pictures to check to verify I’ m not a robot! I hate those things there is better tech these days. NEEDS WORK!!

The app isn’t responding. I click on every option and nothing happens. I’ll have to start calling my insurance again just to pay it.

I like the insurance company, but trying to use this app is very frustrating. The functionality is very limited and the app isn’t very resilient.

Too much junk information , too hard to access tiny cards . Geico has a great app , maybe emulate it. This is a terrible app

Since the new update I can’t even log in anymore!!!! Ugh.

Nothing useful one would expect from such an app. I can't pay a bill or review my policy with this. It mostly has PR materials.

Would be a lot more useful app if you could pay you insurance from it!!

A waste of an app. Doesn't do anything to connect you to Ky farm bureau. Terrible.

Totally useless. I can’t enter in anything without getting an error code.