Most other utilities apps on phone offers faster bill pay, but AEP it still sends us to billmatrix and customers like myself have to input every information including our account number which should automatically appear. This is a big deal which would have resulted 5 stars but honest feedback was needed. This is a good app especially for account information and outages.
Worked alright for a bit. One day facial recognition didn't work and prompted me to sign in. After having to reset pass. Now says oops info cant be loaded. Called customer service who claims issue was sent to IT staff. Said I would be contacted... never have.
Welcome to a better way to manage your account with our mobile app. You can report an outage, check outage status, manage your accounts and more! Use the "Remember me" feature to make login a breeze. Everything is now at the touch of your fingertips. Features include: OUTAGE INFORMATION - Report a power outage - Check outage status and track restoration progress - Easy access to view outage maps in your area ACCOUNT MANAGEMENT - Choose "Remember me" to skip logging in each time you use the app* - Switch between multiple accounts *Logging into the Kentucky Power app requires an active account that is registered online at KentuckyPower.com
