I have been a Kiplinger’s app subscriber for years. I set the subscription to auto-renew on my iPad. As always, it renewed in January. However, I have been unable to get new issues since the January edition. It says to subscribe to read latest issues. I tried restoring purchases, signing out and signing in, signing out then deleting and reinstalling the app again. Nothing works. I contacted Kiplinger’s about the issue and they said to contact Apple. Contacted Apple and they said to contact the developer. Tried the App Support button and it took me to the same page and same form on Kiplinger’s site to report a problem that I used before. So now I’m in an endless loop and unable to get a resolution.
I cannot restore purchases from my App Store subscription after an app update deleted all my previously downloaded issues. The app tells me to log in to restore them, but log into what? I tried creating an account on the Kiplinger’s website, and it does not work. So now I’m out the subscription fee and I can’t even access issues I previously downloaded. Infuriating. Kiplinger’s customer support tells me to contact Apple. I didn’t, because Apple has nothing to do with an independently developed app, which is what I told the Kiplinger’s rep. They then told me to contact Magzster. It’s a game of “not my problem”. So who developed this useless app? Does anyone from Kiplinger’s ever look at these reviews? Major fail.
This is beyond disgusting. I try to read the magazine I have a paid subscription for, and when I click Subscribe I’m told I already have a subscription. To read it, all I have to do is log into the Magzter (?) account I may or may not have. I appear to have one because I can reset the password, but not ever actually log in because that part is broken. I originally signed up using my Facebook account, but that connection is broken, so sorry, you cannot read the issues or get your money back. This hassle has caused me to decide to stop being a Kiplinger read despite reading for 15+ years. I hope their staff can find new jobs…
I’ve been using the app for a few years now and recently it’s been very clunky to say the least. Having such a hard time to log and refresh my subscription. Tried to change my password and nothing works. No recovery email would come and still stuck with old subscriptions. If I will only see old subscriptions, why would I desire to continue paying for an annual fee. I know that quality of businesses are getting worse nowadays, but this is ridiculous. I will continue trying to get my new edition of the magazine, but there will be a time to stop my subscription if this continues. 👎🏾
What is the point of having this subscription and this app if it literally never works? It crashes every time I try to open it. This is a big company and when you offer a product it should work. It blows my mind that you would put anything like this out of you actually cared about your reputation as a company. This app is so unprofessional and such a scam it’s like I just have a hard time reading the articles talking about best place for this and best company for that when you put out the biggest garbage app to read your product. How does this person or people still have their job? Please fix the stupid app!
I have accesses this magazine for quite a number of years now. It has provided me with some good tips and guidance. I only have the online subscription and have never had a problem with it. I have given it 4 stars because it does not answer every question I may have and not every article applies to me personally but I believe that is OK. Bottom line is that I a. A happy subscriber.
Very very poor customer service Asked to reset password although I believe password correct. The email provided on web site to reset password does not respond. The customer service number does not pick up calls or return calls. I have tried each on multiple days and multiple times. I have never experienced this much difficulty to update a password. Terrible response
Purchased a year subscription but can’t read anything. Just keeps wanting me to pay again and tried to contact customer service to see what was going on and the button doesn’t work. No way to get a hold of them or get your money back. This is very crappy!! All I wanted was to be able to read this on my phone. I highly DON’T Recommend this app AT ALL!!!
Don’t bother with this app at all. Sign up on the computer and download the PDFs to your phone. The app doesn’t recognize my original account and upon entering my email used to purchase the subscription online, the app told me I needed to make a new account. One which doesn’t link to any of my currently held subscriptions. TLDR: the app is very poorly developed sign up online...
I can’t even open the app without it quitting. I even deleted it off of my iPhone 12 and reinstalled it, only to have the problem still there. Most of the reviews are 1 star, for a good reason. Get with the program people. You are charging us for this product. It should be better, or at least stay open.
Content is great, but the interface has gone downhill in performance the past year. Incredibly buggy, constantly restarting even when the content is 100% downloaded. Great way to read the magazine on an iPad, but need to get the app some basic functionality and stability.
I have already paid for the hardcopy and digital Subscriptions, but to have this on my phone / iPad I would have to buy ANOTHER subscription for the SAME 12 month period! That would be a huge waste of money for the convenience of having the app. Especially ironic given that this magazine is supposed to be teaching people how to be good with their money
For the last 4 months, the app crashes every time I try and open it. Contacted apple, and they told me to contact the developer, who never responded. In the end, I paid for an annual subscription for something I can’t read. Best money lesson from my Kiplinger's experience, don’t subscribe.
The app immediately crashes when I click on it so there’s no way to read the content. Sometimes it gets fixed then it starts crashing again. Only app of over 100 I have that does this. Stay away as you won’t get your money’s worth.
Someone is “asleep at the switch”. I have a paid subscription, but the app asks me to purchase the magazine in order to view it on line. Come on Kiplinger, where is your management? I note from other reviews that I am not the only one with this problem. If I could give a zero rating, I would.
I can log in but it won’t let me read or download the magazine. I have tried to reload the app and signed out and back in again. It doesn’t recognize me as a subscriber, even though it shows I am logged in. It also won’t let me click the Contact Us icon. Worst app.
The app seems to be completely unrelated to the magazines own subscription service and presents this as a completely separate way to purchase the magazine through magster. Makes absolutely no sense. An app should be included with your regular subscription. Don’t bother downloading this garbage.
I enjoy reading the Kiplinger magazine, the hard copy. However the Kiplinger website works on my desktop computer but when using my cellphone, it shows me as being logged-in but I cannot access any information from the website. It keeps showing me advertisements about subscriptions, although it shows me as being logged-in. I try calling the Kiplinger telephone number but no one ever answers. I’ve also tried using the email contact option but the AI responses are not satisfactory. Frustrating!
Kiplinger app crashes every time I try to open a magazine
The title says it all. Has the app been updated to use the latest Apple OS? Why doesn’t that happen for every new release? If the plan is to discontinue the Kiplinger app and have everyone use the Magzter app then please do so and let everyone know.
Absolutely pathetic app. I paid on the website for the digital subscription. I log into the app and try to read the issues and it says I have to subscribe (pay again) to read. The app is also the worst designed layout I've ever seen for an app.
I already subscribed for a digital and print version. Yet when I log in, it is asking me to buy each mag. And there is no support number anywhere. The ratings for this app is 2* anyway, so I should have known.
The app has no way of allowing you to add your subscription, it just prompts you to buy a new subscription or buy individual issues. This will become more of a problem as Kiplingers elderly readers become more computer savvy.
Even though I subscribed, I can’t download or read anything but a preview, unless I spend more money to buy an individual magazine. And the help section is pretty worthless. I’ll be asking for a refund.
Good luck trying to figure out how use your hard copy subscription with with this app. It’s so counterintuitive your best, or at least, less aggravating ting course of action is to just give up. The contact support button doesn’t even work. Do these jokers even know how to QC their work?
Subscribed. Read two issues. Had to change password. When I entered my email (about a dozen times) to have a reset email sent to me, nothing came in. Checked the junk email. Nothing. Tried to re-register but my email is already in use. REALLY??!!
My account indicates that I am paid through December 2018 but I cannot download the current edition of the Kiplinger Personal Finance magazine. The email that I sent to support requesting assistance has gone unanswered. Spend your hard-earned money elsewhere. Do not use this app from Magzter.
Subscribed for a year and auto-renewed. Following renewal, could no longer access it...paid for it and got nothing. Apple says contact them for issues but then tries to pawn you off on the app developer...not worth the trouble.
I am a subscriber of Kiplinger Personal Finance magazine (both print and online) and yet I am absolutely unable to access it on my iPhone or iPad via the app from iTunes. It does not recognize my password and is IMPOSSIBLE to figure out. I will be canceling my subscription shortly.
Does not allow you to read your subscription on the iPad unless you subscribe again. Why would anyone do that? Seems like a perfect article on KIPLINGER’S PERSONAL FINANCE for what you shouldn’t do. You can’t make this stuff up.
The maker of this app (Magzter Inc) doesn’t recognize existing Kiplinger subscriptions and wants you to pay again. Restoring existing purchases under Settings doesn’t work either. Really... how ignorant is that? Total rip-off app. Uninstalled.
I am currently having issues with this app. I am unable to read the finance magazine. It automatically logs me out of the app. I deleted the app and I reinstalled the app. I am still having the same issue.