I love that my range can connect to my phone. I use it all the time. If we are on our way home with a take and bake pizza, we can turn on our oven and have it be ready to go so we can just pop the pizza into the oven as soon as we are home. I also love that there are now two proofing modes. Thank you for adding the rapid proof! The only thing I wish was different is the temperature settings. I wish the temps were more customizable rather than only going in increments of 25°. Increments of 5° would be so much better. That way I have more control when I need it like when baking macarons…when a difference of 5-10°F can make a huge difference in the outcome. Getting the oven linked to my phone was quite the process so I don’t like disconnecting it just to customize it manually with the oven dial.
I rarely leave online reviews (especially for an app), but felt compelled to do so for this one. I waited a little more than a year after first downloading and using this app to write this quick review. Last year I purchased an electric model KitchenAid Smart Oven (Model # KOSE900HSS00) for my new home. The actual oven is fantastic: it cooks better than any electric oven I’ve ever used before (including the higher-end Wolf brand), its screen is vibrant and thoughtfully laid out, and the attachments are awesome. Unfortunately, I cannot say the same for this app. It seems like KitchenAid put the cart before the horse with this one. Over the past year the App has signed me out of my account more times than I can remember. It also frequently freezes up and quits unexpectedly. Buyer beware: do not by a KitchenAid appliance if you’re counting on them delivering a reliable, industry-leading application to support your major appliance.
Clunky, slow and faulty. Hours spent loading app, signing in (u have to re-enter password manually every time?!) and getting my oven connected. When it works, there are long delays between entering commands in app and oven response. All I can get thru the app is current temp of oven. I can’t enter a new desired temp or control anything but the oven light. But what’s driving me crazy is that on my new oven the built in meat temp probe can only be used thru the app (no controls or displays on the unit itself). The app shows that the probe is connected, but registers an unchanging temp of 32! No option appears to set the desired food temp (the whole point of an electronic probe.) KitchenAid website has no support beyond what’s in the printed manual. The section of the website for help on mobile app features is literally blank.
I had no problem configuring this app with my network and range (KFGC506JSS) but once I start a cook cycle, it shows current oven and probe temps once but then NEVER UPDATES the temp readings. I have to cancel the cycle, program the cycle again, press start on the oven, and then I get updated temps, and then it’s locked again. Have to repeat this every few minutes to see current probe temp. Also, the app notifies me that oven has reached the set temp, but the app still shows it’s in preheat mode. There’s no excuse for not putting oven and probe displays directly on the oven itself - you can’t see the temps without the app and the app doesn’t work. Construction took too long so now it’s too late to return this range.
It took a bit to set up but this app does great. It gives you more options from your ovens especially in the warming mode where you can choose multiple warming temps.
My range did connect to WiFi although I had to try several times before it connected. I am not having the connection/crashing issues that others have reported. App is cool although all you can do is turn the oven off and on and turn on the oven light. The timer on the app would be helpful if it audibly notified you when it’s done. All that happens now is that you get a pop up notification on your device. If you are not looking at your device, you miss the notification. I think this needs to be tweaked to actually be a helpful timer.
Love the basic stove. Hate the crummy software and the poor app. You can’t see the temperature except on your phone. No timer unless you control the oven via phone. Router has to be within 30 feet of the stove - would have been nice if that was in their literature. It would have been easy when the house was being built. Customer service is extremely poor. Hour waits then have to get transferred elsewhere for another hour for software help. Then they acted like we were the first people ever to hate their crummy software design. Wouldn’t buy this again as is. Would happily buy again if they went back to the design with a panel for controls so we didn’t have to use the app.
My 36” range is online. I can confirm that both connecting itntraditionally and manually and see it on my network. The WiFi led is fully illuminated. The process of connecting it to the internet was successful. THE PROBLEM: claiming the appliance in the app. I can’t get anything past entering the SAID and MAC ID. It just goes to a blank white screen on the phone and won’t do anything. If I try the process all over and hard reset the WiFi connection and reset the network recognition and re-ping the appliance I have one shot to get the actual status bar to show but then it times out and I’m back where I was. Supreme annoyance for an expensive appliance.
I have the kitchenaid 48” range - they took away the display and replaced it with a terrible app. So you can turn on the ovens but the timer which is kind of key for baking doesn’t create audible beeps on the stove, doesn’t beep on your phone, and the notification doesn’t appear when the phone is idle - even though those settings are all engaged in the app setting console. I know when I’m baking the last thing I want to do is touch my phone and I sure don’t want to carry it around waiting for the alarm to beep. Terrible decision to remove timer from range and replace it with software that doesn’t perform basic functions.
Where to begin? Setting it up on your network is a mishmash of conflicting and overlapping app prompts and a hullabaloo of flashing lights. It is disappointingly averse to 5GHz networks, despite these being commonplace in 2022 The app fails to do what the range itself spectacularly fails to do - inform the user if it’s current state! How hot is it now, what temperature is is set to. Basic demands on any thermostatically controlled appliance - unfulfilled! Instead, it bleats on about cycles and modes as if the makers had never baked a chicken, ever. The oven itself likes to beep and beep agin, inscrutably. Undoubtedly pretty, but fails to meet basic expectations.
I have never once been able to use this app to see the temp of my probe and change the heat correctly. The first year of using the app it crashed and at one point would not let me sign in for months without reloading; then would forget my name and password constantly. Now I log in and cannot navigate the probe temperature or set a schedule for my cook times not even trust the temp shown on the screen as it’s been preheating for several hours now in app, while I’ve checked the oven and know it’s at full temp. Having this bee so unreliable and unstable is disappointing and irresponsible.
Totally disgusted. Bought $10,000 oven and nobody can fix it.
Buying a $10,000 commercial range expecting to be able to use it fir Christmas family reunion in our new home. They have sent two techs out to fix it. First one said he gave up because tech support wouldn’t help him unless he got over into diagnostic mode. He couldn’t get it into diagnostic mode so he could get no help from tech support. He left frustrated and told me good luck. Local dealer sent another guy out. He worked over an hour. Then he left and said he would have to come back after Christmas.
I cannot save my profile in the app and cannot proceed any further. The save button is grayed our despite all sections being filled Called your help line 50 min wait. The. They said I have to connect to the cdn side. Estimated wait time is 59 mins. Then I have to transfer back to the American side. Awesome app and service !!! Not really. By the way. I already did reach out to you. And after reaching the candidate side after 90 mins. They said they could not help me and said I had to call the line in your generic responses to everyone that comments here .
Seriously it logs me out every time I close my app!!! And it doesn’t even save my information despite me saying “keep me logged in” so I have to type in my entire email address and password every time. Why is there no functionality that actually works to save my login information or at least give me the option to use face ID for a quicker login. This issue makes the app totally inconvenient and no more easier than me walking up to my oven and turning it on.
The app never works. You can’t adjust it down below 125 medim rate or rare temps-The probe never works. Had to replace it three times you can’t turn the oven off when you started with your phone which is a hazard and there’s no timer to turn the oven off it’s just awful I would never recommend the stove to anybody. Plus you can’t preheat or delay start oven. Worst product! Kitchenaid should be ashamed! Sad what our products are coming to.
Love the app. It has been working great for us. Only suggestion is we had a faulty motherboard an now my account shows 2 wall ovens. Wish there was a way to remove the defective motherboard S A I D.
After two days I’ve received notifications on average about 45 minutes after the event. So don’t walk away expecting your phone to let you know when it’s time to take the cookies out; you’ll have very crispy cookies if you can’t hear the local oven timer.
One of the most pointless apps I’ve ever seen. For example the timer counts to zero but does not chime or vibrate to let you know the time has expired. Why bother? It’ll send a push notification when the unit is turned on, and show me which burners are on, but I can’t turn them off or change settings. Why bother? The only feature that might be useful is being able to remotely lock the controls - but it’s just not worth the trouble.
It took me maybe 10-20 attempts to get the app working. After that I was able to remotely start the oven but it’s such a terrible app to use. Buggy, slow, confusing. They should remove all these extra features and make oven temp set and start remotely with notifications. I can’t get notifications working, some cryptic error shows up.
Every time I use the app I have to login even though I have marked the keep me logged in box. Also, app doesn’t interface with iOS so it requires you to manually enter your email and won’t save your password to your phone. I tried the timer feature once, but there’s no alert when the time runs out, so it’s easier to use phone or microwave timer.
Keep saying press start button I don’t know if they mean on the app or on the stove. Tried to use it while I was away to preheat the oven and it turns out I had to enable the remote from the stove itself. Very confusing. Also took forever to set up. Would not recognize my Wi-Fi. I finally realized that I had to separate dual bands on my router because the router was automatically choosing 5g vs 2.4.
Went to site , started my age , kitchen aid had 3 party to contact me wanted me to upload my personal information get the heck out of here, do they don’t no right to ask for personal information, purchased 5 quart mixer returning as soon as possible. Please, post, share this 3 times emailed me upload my documents yea right kitchen aid emails ,unsubscribe I will not remove until the email stops.
Oven dial light come on every 30 seconds and blinks yellow and ding dings. I don’t see anything in manual about a yellow light. Online help not available. Broil feature has never worked - we’ve had stove for 30 days - requested service and have scheduled - couldn’t get service for over 3 weeks! Earliest available and closest service company is out of state! This is worse counter service I have ever encountered!
I have the Kitchen Aid Suite, the versatility of smart ovens allows you to prepare foods with ease that inspires you to new levels. The beauty of the appliances draws you in for new culinary experiences. Highly recommended for anyone looking at appliances.
I love the potential for the app but it’s driving me nuts. I have to sign into this thing every single day and sometimes even during the day. I click the box to say “remember me” but it doesn’t. At least my password is in my keychain so after I hand type in my email address I can click on passwords and keychain does the rest. I’m not doing my banking here folks. It’s just an oven. No need for the Fort Knox security treatment.
I would like to rate this app, but I have been unable to connect to WiFi. It appears to time out before it connects. Update, the recent update to the app aloud me to connect and so far everything seems to be working well.
Why must I keep having to sign in by inputting my login and password?!?! It doesn’t matter if I have checked “Keep me signed in” or not, I still have to input my login info. This makes using the app less appealing and for the Wifi enabled 48 inch range, you really need to use the app to get full use of the features and settings. Please fix this!
Never stays connected. Oven itself constantly freezes or restarts. No way of restarting the oven without the circuit breaker which then you have to redo all your settings. Can we just get an oven the cooks effortlessly and stop trying to reinvent the wheel. Had I know this oven was connected to app i would have never bought it. Stay away. Utter rubbish.
I called KitchenAid’s customer service number to find out if my dishwasher will remove E.Coli bacteria when the Sani Rise cycle is selected. To begin with Barbara in Tennessee said “Wow, that’s a good question. I’ve never been asked that before.” Then she proceeded to give me an answer that was exactly as it reads in the manual which still doesn’t answer the question about the Sani Rinse removing E.Coli. Sigh.
After multiple failed loads and retries on this very slow app I finally set up my account, only to find that it only supports ranges, ovens and cooktops, and apparently only smart devices too - not my dishwasher, which is what I need it for. Kitchenaid points you to this app to register your appliance and schedule service, but there’s no apparent way to do that. Big waste of time.
I wanted to love this remote ability, but the oven consistently disconnects or becomes disabled for remote use. We were particularly interested in the probe, but the same as user enuf18, we have a problem where it only shows 32/30 degrees F. So it’s basically useless.
I’m not sure if this was in a rush to get out. Some features could be useful but don’t work. For example, when remotely trying. To set the oven, the cooking modes are locked as Bake and you can’t change the temperature. Just needs a thorough review of all features for workability.
I have registered my 48” range twice and when I try and turn notifications on I receive an error message that I have to register my product to use notifications. It’s very frustrating to not be able to use the app as intended.
I am getting errors about file name is not in the list
I made an account and add my range to the list Frost after that my smart commercial range didn’t go further. And today I just wanted to try another time it gives me an error which your name is not in file list! So disappointed I bought this range only for smart part!!!!
Pros: Nice fit and finish. Above normal BTUs. Great simmer option. Nice beginning for WiFi control app. Cons: Certainly should have a ‘door open’ indicator. Should enable information and control thru internet conected app .
Does not connect to my “smart” oven even though my phone and oven are connected to my WiFi just fine. I get the feeling this app was either someone’s summer intern project or it was farmed out to the lowest bid. A shame because for the premium paid for a “smart” appliance, you would think they would have an app that actually works.
The app is pretty easy to set up and pretty easy to use. I find it really frustrating that you can’t choose an arbitrary temperature. You can do 100, 110, 150, 175, 200, and so on. I need 125 😩
Should be a no-brainer to set up an account, but when I tap on the ‘choose state’ field, the ‘choose country’ box pops up. When I call the App customer service line, the outgoing message lists a number of alternatives, none of which have anything to do with the App! I expected better from KitchenAid.
What is the point of having an app for your stovetop when you can’t even cut it off from the app? Also the built in timer is useless because hello KitchenAid - my phone has a timer. I don’t need an app for that. What a waste of technology. It will also be outdated in no time at all because it only connects on 2G. Do better.
I set up the account. I added my location. The only option is to ‘dismiss’ so you can’t add an appliance until you add your location... so I edited my location. And the only option is to dismiss... I’m in a loop. I spent $9,000 on two stoves and they can’t make a user friendly app? I just want to use my new oven!!!!
I’m just begun using the new stove and the app together I have just begun using the new app and stove together, but there’s nothing about the app that works in an intuitive way, or seems to be useful including the review, which I cannot see what appears to be printing
Doesn’t find range. Able to scan number then just get a blank screen. Same thing happens regardless of whether I enter the codes manually or scan it. I’ve deleted the app and reinstalled it with no luck. Would love to try it if i can ever get it to work.
App is dead. Can’t get past the welcome screen. It says it sent an email with a link. Finally got the email but can’t tell which link app page referred to. Company support said they think the app is down. They had no estimate of when it would be back on line.
We have been without a range for 3 months. Today our Kitchenaid range arrived and the oven will not heat up. $5,000 stove and it doesn’t work right out of the box?!?!? Unbelievable!! So disappointed (and hungry).
KitchenAid® Smart Appliances are tools designed to expand the possibilities in your kitchen, better enabling you to enhance your cooking process whenever inspiration strikes. With a range of smart features you can activate using the KitchenAid™ App on your mobile device, you'll be able to keep up with your creations even when you're away from your kitchen. The KitchenAid™ App works with select connected ranges and wall ovens. Easily connect with service and support. Connected Wall Ovens and Ranges - Use our mobile app to remotely monitor and control your oven,* suggest when it's time to tend food, or enter your own cooking instructions and save them for next time. - You can control your oven with simple voice commands through your Google Assistant or an Alexa-enabled device**. - Download the Yummly® app and search "KitchenAid" to find 90 attachment-ready recipes that will open up even more possibilities for you to create. Connected Cooktops - Remote connectivity lets you know if you've left an element on and monitor your cooktop from your smartphone or tablet.*** *Appliance must be set to remote enable. Wi-Fi & App required. Features subject to change. For details and privacy info, visit kitchenaid.com/connect. **Google is a trademark of Google LLC. Amazon, Alexa, Echo and all related logos are trademarks of Amazon.com, Inc. or its affiliates. ***Elements cannot be turned off remotely from the app. WiFi & App required. Features subject to change. For details and privacy statement, visit kitchenaid.com/connect Do Not Sell My Info: kitchenaid.com/resources/do-not-sell-my-personal-information.html
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