Kohler CU

Decent app but 2 areas of feedback 1) I am not able to open with Face ID at all times. Sometimes it’s a different log on screen and have to enter password 2) the online deposit doesn’t consistently work.

The app is at least functional, and the tools like quick transfer, budget, spending, etc are helpful, but it is very frustrating to wait so long for logging in, regardless of how good my connection is, and it is frustrating not getting notifications of payments nor of when balance is low (unless you program in a specific text notification “rule”, which doesn’t even tell you anything in the text except “Account has alerts matching your criteria” until you login to the app—which, again, is really slow and annoying). The app also gets stuck on loading screens really frequently and I have to close and restart the app so often when using it. Also, to be honest, it is frankly a pretty ugly app with no real customization/theme options except for a “large text” theme that’s otherwise the same as the default theme. So, this app is *okay*, but could use a LOT of optimization and improvements.

This app is super useful and I really do use it a lot. However; it hasn’t been allowing me to make transfers from my savings to my checking account. This problem has occurred before but this is the most prevalent time. This has been going on for at least 3 weeks.

Nice app, convenient. What’s not good. It’s very easy to pay extra on your loans but you charge interest when we do that. In other words it doesn’t all go to principle. I have to call the credit union to do an all principal payment. That’s not very efficient for me or the credit union.

Quick and easy access to your account with great functionality! Great being able to safely see and manage my money.

Everything works well on the app. When making loan payments be careful you don’t hit confirm twice. I unintentionally made 2 payments because I hit confirm a 2nd time because the screen didn’t change

Easy app to use. Helps me monitor my balances and shift money easily between my accounts. Love the mobile deposit and ability to securely message when I have a question.

This app is so easy to navigate and I love how it breaks up our loan balance so we can see the difference between Principal and Interest for each payment!

Worst app I’ve used. Every single month I try to make a car payment on this app and the screens never work. It takes days of trying over and over again. Most times there’s no submit button that shows up at the bottom so I just have to exit and try again multiple times over the course of two to three days to get it to work.

There was a time I was unable to do a mobile deposit. I’m not sure why. But other than that one time period it seems to work well.

I love this bank because they care about our security and I can rely on them once I needed a loan to buy a house and I didn’t have any problems to get the loan👍

It’s easy to use when your just simply on the run to see exactly how much you have in either account no problems for me yet

Every time you scroll through the app the stupid menu window pops up. Worked so much better before the change a while back. Please fix it so the menu window doesn’t keep sliding over when u scroll. Until this is changed I will not rate this app very high.

As the title states. There is no way to easily speak to a representative. It is not delineated and very frustrating.

Kohler CU app is easy to use even for a novice user. The navigation is well laid out with drop downs that make sense. I would offer it to anyone who wants a good banking experience!

It’s very easy to use and I love that I can make a budget, see my spending habits, and check my credit score! Definitely the best banking app I have ever used.

Everything you need to know and do, fast, easy, dependable.

The KCU app has made banking remotely, extremely convenient with moving money, but in between accounts and depositing checks. A great service.

Mobile deposit and bill pay features are awesome! Don’t know what I’d do without them. Thank you!!

The app is smooth only some bugs and minor glitches that appear momentarily but after an app close (or 2) it’s fixed.

The app seems antiquated, but it is still much better than the ATM system they have. The associated accounts and linking is not inclusive, there is no differentiation between accounts, and it is time consuming to use. However, the customer service agents have been amazing to work with!

Love the simplicity of getting to do what I need to do without needing a manual. It’s all right in front of you!

Simple and straightforward! I love that I can check my balance from anywhere.

Easy to use and ask questions. Respond from questions within hours!

I have had Problems depositing checks on my google pixel phone ever since the new update back in 2018. Nobody really fixes the problem so I have to use my wife IPhone to make check deposits. It is unbelievable how this is not addressed before each update. My new pixel 4 still cannot use check deposits in 2021. I can’t imagine a Samsung has this issue.

I have four banking apps I use regularly, this one is by far the best and most user friendly!

The MFA for this app is buggy and annoying. I can only do the email which requires too many extra steps. The phone call has worked 1/10 times I have tried it. They really need to add a text message option as well.

Seriously very helpful! Love that I don’t have to constantly go to the bank to switch money over every again.

The app allows me to go what I need. The only bad thing is that there are some banks I can’t transfer money to.

Wish there was a calculator I could access within the app so I wouldn’t have to close it to open calculator on phone.

The app works reliably well. It is easy to navigate through.

As much as I want to like this app, it is constantly crashing on me. It takes a very long time to boot up, and the Apple Watch feature does not work even though you try to turn it on.

I like this app. But the bill pay is always down and doesn’t work. Have to go to regular computer to do that stuff.

Sometimes a little difficult to navigate from one account to another.

Awesome app can do almost everything that you can do at the windows. Makes my life easier.

This app is one of my favorite banking apps. I can do everything I need to right from the app!

We appreciate the look and functionality of the KCU website! Thanks!

I am very pleased with the KCU app. I find it’s easy to use and saves me a great amount of time. Thank you so much for making such a useful app. Michael Quasius

Very functional and easy to use, with many services available for the client.

I love the convenience and accessibility and all of the recent updates! Very user friendly!!

This App makes banking so easy! From deposits to viewing balances, applying for a loan and more!!

Sometimes I have issues with depositing checks.

I have never been more humiliated with a debit card that is useless People in the lobby just say go and use the time machine to find out if it works! It’s almost to the point that I will change banking institutions! It’s easier to use check or cash.

We love our KCU app, it allows us to do everything we need to manage our money!

Love the KCU mobile app and the time it saves me from going to a brick and mortar bank!

I’m able to do everything that I need! Very useful

I don’t mind it, but it’s not as intuitive or informational as other apps I’ve used for different banks. It gets the job done, and I am able to do what I need with it.

This is an amazing bank and a great, convenient app to go with. Couldn’t ask for better. A+++

Everything works fine but mobile bill pay feature. I have been trying to get them to fix this for many weeks. Still doesn’t work. They don’t seem to care much. Too bad.

Easy to use. I can find everything I’m looking for with no issues.