Kwikset

Oh my god, can you make an app that is less intuitive than this one to unlock a deadbolt? 1st issue; when I associate the app with the lock, it fails more often then not. This forced me to go to my Bluetooth settings to delete the device and try again. Second, and More infuriating, is when I send an invite to get door access to a guest or family member. All invites force you to establish an account with this app and starts up as if the guest is installing a lock in their own home. What that means is when you open this app, you cannot find the lock invitation as an option on the Home Screen. You have to figure out how to cancel the lock setup, then you have to delete the house option that states you have no locks and find the home that was sent as an invitation. Once I figured out how to delete the default “house has no locks” option, the app works decently. Third, and finally, I needed to chose remember the login information so I didn’t have to sign in each time I wanted to use the app. Once I spent a late afternoon getting through these issues, the app works and I do not have as many issues. Last gripe, it take too long to load the app. So is you have a hand full of groceries , or you need to urgently use the bathroom, you might want to open the app before getting to the door.

We use the Kwikset app to manage the lock at our rental property. For the most part, the app works well enough. We can setup codes ahead of time for guests, and even setup codes remotely when we have guests book on short notice. Those are all positives in my book. However, I do have two issues with the app. One is just how often it feels like the locking mechanism gets jammed and doesn’t unlock. We’ve messed with the deadbolt, strike plate, door frame, etc, but sometimes it just feels like the lock is unpowered and doesn’t want open. This has caused frustration with guests and resulted in negative reviews for our check in experience. The second issue I have is with configuring a date range for a guest. On a few occasions we’ve been out of town in a different time zone, but the app doesn’t account for that. For example, we were out of town a few weeks ago in EST, but the rental is in CST. So, when the guest asked for early check in, we went to adjust the date range, but because the app doesn’t take into account timezones, we were unable to adjust the date range to an earlier time because we were "ahead" of time being in EST. This also resulted in a frustrating guest experience. I do want to love this product, but it does have a few issues that I think keep it from being a 5 star product.

The app took forever to load. 1) You have to stand at your door for awhile waiting for it to load. Then wait for the knock to turn open. If I use the key I already one the house a minute before already. If it’s this insufficient what’s the point for the app. 2) you can open the door from your driveway! It only connects right at your front door. When you have a lot groceries and need to open the door before so when you are at the door just open and go inside, you can’t. Because it’s disconnected unless you are there at the door. At that point the key is more easy to use then the app on the phone. Give me hard time with this kind of such app. I used the key like regular lock more than the app nowadays. So disappointed!

I too had troubles connecting my lick thru the Alexa App but I turned my phone on and off and then it started to at least “search,” for the lock, but did not find it, I waited few hours then it would say that the Alexa App needed to be updated but then on next go around it would let me attempt to “link,” the accounts and would jump to the Keikset page. I realized the Kwikset app is default to 2-verification so I turned that off, still wouldn’t work, got up early 4am no devices using internet other than my phone, the 2 step verification has been off now for at least 6hrs and I restarted my phone was able to tap thru the process adding a device/lock/kwikset halo/ tapped yes to the questions attempted to “link,” signing in to Kwikset login thru Alexa and finally it was instant then said looking for the lock took like 3 seconds added to front door group and now it’s connected, I’d recommend updating Alexa app turning off 2 part verification so Alexa can sign in and giving few hours between things it’s working perfectly fine now.

The app works. The latest update made it more reliable on pairing which is a net positive since pairing locks if they crashed was not fast or easy before. New version is more clear on battery life and logs open faster. The basic functionality of the app is missing an obvious option which is a baseline function that is expected from a lock app. The ability to have the locks check their state at a specific time and then in fact lock the door if it is not locked. The timed “auto-lock” option is a garbage version of this. It’s useless to have the lock close 10 minutes after opening when my kid is going to open the door, wander aimlessly outside for 11 minutes and then actuate the motor. Or my cleaning service having to unlock the door three times. All that does is waste battery. If Chamberlain can figure this out for my garage door opener, Kwikset can spend 25 hours in a sprint figuring this out and giving a scheduled lock check at a specific time.

We love the halo touch locks, but wish there was more functionality. For example, we’d like to know our doors are automatically locked when we go to bed at night. A simple schedule to lock the door at a specific time would be ideal. Since the app knows when the door is locked or unlocked, seems this would be easy to implement. Another feature would be to lock the doors when you are away. This could be done by geofencing which would be more universal than alarm integration. How about notifications when the door is unlocked for x amount of time? Note that the myq garage door app can do at least two of these things…notify you when the garage door is open for x amount of time, and auto close the door at a specific time. I would note kwikset could develop the lock further to know when the door is closed, using a magnet and sensor like any alarm can do. It would make auto locking work better…but as others indicated, nobody wants to be locked out during the day. Lastly, sometimes a person gets a new phone. The lock pairing is not seemingly transferring to a new phone and so setting up all the locks from scratch has to be done, including putting fingerprints in these locks. It’s a hassle. Looking forward to improvements. Great job on the app, it is nice

Good luck to anyone trying to set up their device. Was trying to set up a Halo touch lock. This app is absolute garbage - particularly when it comes to setting things up. 1) Will randomly give bluetooth connectivity errors even though phone is right next to device. The instructions to pair the device to your phone are wrong when it comes to the sequence of button pushing. 2) Updating firmware kept giving error messages until I finally just restarted the whole thing. 3) Finally got it mostly set up only to have the device itself beep and show error LED lights that made no sense. Had to delete the device from the app and start over….. 4) Finally finally have the thumbprints working and now when I try to do the simplest thing - modifying the name of the print - it just gives me a failure message most of the time for no reason. Giant waste of my time. Every other company’s smart device app I’ve used has been very intuitive and a breeze to go thru.

If you’re attempting to connect your Kwikset lock, or just getting ready to install it, I suggest you give this “effort” pause. These locks connect via Wi-Fi and through this app have the ability to open and close, assign access to other people, etc. This is all great in theory however, the practicality of this particular company and their locks is: the mechanized lock goes through batteries very very quickly. If the door is opened and closed via the lock, several times a day, you can expect 4 to 5 weeks of battery life. You’ll also find that once the batteries reach 30%, the motor no longer has the strength to open the lock or close the lock, so in fact, your battery time may even be less than what I mentioned. If you only open and close the lock only once per day, we average 6 to 8 weeks between battery changes. Unless you continually monitor your battery level, when you most depend on the lock, perhaps, without your keys, you might be met with the highest level of disappointment if it doesn’t work because of battery capacity. For this reason, I do not recommend this brand and unfortunately I’m stuck with it at this point and just get an ample supply of batteries through Costco. Several upgrades to the firmware over the last two years have promised “reduced battery consumption”, however, we have seen absolutely no difference…

We have wanted this update for a long time. We can now do time of day expiration on pass codes. The app works great. Never have had any issues with the app or the lock. Love the size of the battery indicator on the app now too. So much more visible. I would still like to set my own alert percentage for the battery level alert but the visibility now makes that less of a concern. Another feature add would be to get logs and alerts for invalid passcode entries so we can see when people can’t get in, try to break in or to log checkout time. We would like to have people put in 1234 lock to checkout so we can know when to send the cleaning crew in and charge for later check out.

Would be nice to use screen swipe to navigate between menus, right now I have click on the tiny arrow on top left corner to go back to last menu, which is not very responsive, I had to click multiple times before it hits. Would also suggest remove the image when app is opening, rather go to the app page directly. Pairing mechanism can definitely be improved. I bought the new halo touch screen, I followed the instructions carefully step by step, but didn't work. I had to factory reset it 5 times and unpaid Bluetooth manually at least 10 times, before I finally completed internet connection manually. Took more than 2 hrs to complete the pairing step, which is really stupid.

This app used 250mb of data over three days without me ever opening the app. That’s 2.5GB of data each month. I had to disable this apps ability to use cellular while I’m traveling to avoid going over my data plan limits. One of the reasons I purchased this lock was to be notified when it was unlocked when I was not home, so I will be returning the lock unless they fix the data hog issue. There is no reason an app of this nature should be using this much of data each day. That’s more data than Safari or Apple Music used in the same time period, and I actually opened and used those apps. Other than the data hog issue, the app works as expected.

It would be nice to be able to manually check and update firmware on the locks. As it stands now, you have to open the app and wait to see if it decides to tell you the firmware update is available or not. Sometimes it does sometimes it doesn’t. Also, I have three locks, all of which are in the app, all of which I can like it unlocked from my phone. However, 60% of the time it will tell me there’s a new lock to be paired or a new pairing available, however, I have no idea which lock it’s talking about. So overall, decent and works for the most part. Needs to be more intuitive with a manual firmware update feature.

It's actually impossible to adjust any wifi settings, and even worse is that there is zero support or explanation for this through the app or the website. You basically have to bang your head against it for an hour and then give up in order to find this out. To adjust wifi settings, Kwikset recommends doing a network reset - and that is ALL they explain how to do. After the reset, the lock unpairs all Bluetooth as well, and then there is zero instruction ANYWHERE on how to re-pair, neither to Bluetooth nor wifi. Now it seems I'll need to factory reset the lock and set up every single detail all over again on my and my wife's phones. Extremely irritating when you're trying to sort this out right as you're about to go out of town.

The app worked decently with the first home. There were a few hiccups in the beginning stating the lock was jammed when it wasn’t but it has corrected its to presume. I purchased another lock and although everything was connected, it does not work unless I am near the home. The Bluetooth will not connect to the home when afar despite it being connected so I am unable to see if the lock is locked or unlocked and cannot do anything with the lock from a distance. I have tried troubleshooting it and the only other option in the help book is to a system restart which deletes both locks and I have to start over at two different locations. This is such a deterrent and I am not content with this product.

This app is pointless if it won’t sync with your phone. UPDATE- I called their 800 number after I couldn’t get the app to sync and it went to voicemail. I then went online and the website was no help either. No one at this company works on weekends and when dealing with the security of people’s businesses and homes, that is not acceptable. The app is supposedly working correctly over 72 hours later. I will never know because I have already taken the product back and bought a Yale. The Yale works and syncs perfectly. I like Kwikset and have used their locks for years. Unfortunately their software is not reliable and I had to switch to Yale. Hopefully Kwikset will get get these bugs fixed and make the necessary changes they need to.

Sometimes, a jam is fixed by unlocking. Previous version you were able to unlock remotely. Now, it just keeps forcing a jam. Understand you need to realign, or adjust so it doesn’t jam but there are factors where it locks, but gets stuck at the very end when guests don’t shut the door all the way. Had someone ask me to unlock it remotely after they were timed out - and I was unable to do so. So, was stuck in the mud. Please re-add feature to unlock even when jammed - this is crucial for my Airbnb guests. Happy to update my review as soon as this is either re-added, or a solution to bypass a timed out solution.

Whoever designed this app and these locks is evil. The lock itself is finicky and unreliable. The touchpad does not reliably respond to touch. The lock itself gets stuck or thinks it can’t lock or unlock even though there are no obstructions. Then there’s the app. The app constantly prompts me to pair my already paired lock. I have to unpair and re-pair to stop the pop up until it randomly returns. The app takes way too long to communicate with the lock itself. A lock or unlock command can take 10 seconds or longer, and that’s only when the app can actually find the lock. Otherwise it just doesn’t respond at all. If you hate yourself and your family, please download this app and buy one of these locks.

Who ever developed this app was not any app or smart luck expert. The app is a total mess. I have written so many reviews on this and I will keep writing until someone do something about it. I have many issues with this App. …lock uses too much battery, believe me, it is installed by a locksmith and there is no jam or issues with installation. I change batteries every month and hardly use it remotely. … I change the auto lock time and all the time it fails by sending a message that it failed but when I close the app and wait a little and reopen the app, I see it worked but not all the times. Sometimes I need to try several times. … the same happens when I lock or unlock remotely, sometimes it works and sometimes it does not. So frustrating. They say don’t share the app and I removed any share access to no avail. They say bring the modem closer to lock but the modem is only 10 feet away. In general it is a mess. I know someone replies and says call our experts and we can help but they are bunch of clueless people. Do not buy this lock. Even one star is too many.

I spent 200 on this stupid device just to get the Auto lock and Notification. Worst part of Auto lock works hardly meaning misses few times but then if the Auto lock is disabled it won’t notify. My August lock /Garage door old technology notifies that. Forget about the door jam feature. These locks are not targeted by intruders as they use windows or other means, this is just marketing strategy. 5/1 - I have enabled the notifications and purposely tested by leaving door partially open and it did show in the app that there is jam how ever it never alerted through notification. I was expecting to see a notification in a given scenario when leaving didn’t close fully or something blocked it will not show until I open the app.

I’m changing this prior review from a one star to a five star because the old app didn’t work- lock wouldn’t respond to wifi - always prompted me to pair via bluetooth- etc. Now they update the app and it actually freaking works! I press the lock button in the app and it works!! That’s it! That’s all I care about- all the others ticked off about all the other functions not working matter not to me. I just bought it for one reason / that it locks and unlocks remotely via the app… and now it works!

I’m not sure why some reviews have so many complaints / issues. I have been using this for a year or two and had no issues other than a little trouble (normal for me) setting it up. I have not noticed unexpected drainage and of course I have other ways to get in my home if it were to drain to the point where it wouldn’t work, but I do monitor on the home screen the battery level. Also, if you hear the lock sounding like it is struggling replace the batteries then!

This app collects a great deal of personally identifiable information (PII) for absolutely no reason. It requires you to create an account, provide your email address, provide an SMS, capable phone number, demands your location, all to program a device over Bluetooth. It was clearly designed as a data grab app. I strongly recommend Apple refuse. Any updates to this app until all of its privacy problems are resolved. I know the developer will respond that all of this information is collected in order to “keep you safe” but speaking as a developer, they could have and should have designed this to only request Bluetooth and arguably location information as a one time optional request.

This has been a really useful tool for my home and business. I love that I can give people codes, control who comes and goes, and even operate my locks remotely. I’ve been using them for almost a year. HOWEVER, the past two weeks I’ve been having issues with the app. Codes not working, app not updating changes, events not being shown, app saying something is unlocked when it isn’t. I’ve reached out to support with no answer, and there is no update. It’s a bit worrisome when it doesn’t work properly!

Just updated app (I even logged out & back in again) and there is no option to "auto unlock by distance" in lock settings or anywhere else. I hate that I have to stand right in front of the door for it to work; it's quicker to pull out my key than wait for the app to work. Additionally, a feature that drives me crazy is the yellow light indicating the door is locked. It makes more sense for the flashing light to be red when locked rather than yellow. The yellow is difficult to see & it's too close to the green (color-wise) when unlocked.

Product works great, but: 1. Need to be able to adjust when notifications come in, I don’t need to know every time the door opens/locks (but still want to see that later) set days/times so I can adjust this if I don’t want to see as many notifications. 2. I can’t believe you can’t add the Halo line to SmartThings or HomeKit, I had several Kwikset ZWave and Zigbee locks before and I would use them when unlocking at a certain time to turn on lights or turn off lights, would be great to be able to do. Other than that app works fine and product works great.

I’ve used generic brands from Walmart that are better and far cheaper than this smart lock. The app is practically useless. None of the commands or features work unless you’re near the lock even if it’s connected to wifi. I just tried to add a new user to the lock and it didn’t work. I tried it 7 times, force quit the app, tried modifying the user and deleting another user but nothing worked. Finally I tried updating it to see if that would help but it ended up disconnecting the actual lock from the wifi so now I can’t even manually unlock it from the app for anyone. This smart lock is an embarrassment especially from such an established brand.

Absolutely horrible app. Idk how people even buy Kwikset locks for use. They’re useless! The Aura lock required firmware update upon install. I tried for 2 hours to get this to work. Uninstalled and reinstalled app. Factor reset the lock at least 5x. Turn off phone and back on. Tried a different phone. The result? Firmware update failed. In other words, useless lock. I can’t set an unlock combo without the update. If I could give it 0 stars I would. Never buying Kwikset again. Stay away from Kwikset and especially the app!!! Edit: I’ve tried the steps in the developer response. It does not work. Go with Schlage instead. I installed their lock in less than 5 minutes and works seamlessly.

The app is very difficult to use. Sinking with an account and a device takes many attempts, most of which will fail. The last time I had to get Support on the line and programming. The set up was a two hour process. Now it mostly works, but still has glitches. Currently the app always shows the batteries at 100%. We have to monitor the blinking lights on the inside of the lock for battery strength. It will die with no warning, leaving us locked out of the house. overall, this is a beta, and I really like to see Kwikset put out a production version sometime in my lifetime.

I had the system for about a year before the prior data app update. The system ran poorly at best for that year. Spending much of the time offline. Then kwikset did a app update. My batteries would last about a week after updating the app. I called service support several times at which time they elected to send me 2 new door locks. I installed both new locks and programmed them. Once again I was replacing batteries in less than a week on both locks. Service support then advised me I needed to use one of 20 listed routers for my system to work. My router which I received through my major provider was brand new. The batteries kept dying in less than a week. This problem isn’t my router. It is your new app update. The locks at least worked partially before the app update. I checked the old and new boxes the door locks Came in. No where on the box or in the paperwork did it say I needed to buy my own router (on their list) for my system to work. Don’t waist your time and money on kwickset buy Schlag door locks!!!

I installed the recent update and since then the App disappears when I open it about 3x before it stays open. I am nervous to uninstall the app seeing these other reviews. Are there any suggestions to stop this from happening. I also saw that locks can now be managed but it does not seem like there is a way to order the locks. I use this in an Inn with 10 rooms and would like to order the locks for ease of navigation. Overall am pretty happy with the app and locks just wish the app wouldn’t crash everytime I open it.

So far I was able to manage the app but once it stopped being able to connect to WIFI I tried to get it to connect but there is no way to check the connection and reconnect through the app. I had to reset the WIFI and Bluetooth settings on the lock manually, once I did that I wasn’t able to reconnect with my phone because it said it was already connected via Bluetooth though it wasnt. In the end I had to factory reset and do it all over again which is a pain. I hope this all gets improved as I love the Halo Touch and want to use it for a long time.

The app interface is horrible. And I allowed another person in my household to have admin access and it would not recognize her and kept prompting her thru the setup up as if t was a new lock/account. And then it would realize that lock was already registered and she would go thru that loop again and again. Genius. The app is required to make the lock function once it is installed. You have to connect the lock to your Bluetooth and then to your wifi. So now anyone with basic knowledge can hack my door lock and come on in. I don’t care to use any “smart” feature. I just want to punch some number and open my Lock.

I wish I had known how bad this app was when I bought this lock. My biggest issue is a single button to lock and unlock. One huge button that takes up half my screen is not my ideal option. At least 8 out of 10 times, it fails to understand that the lock is locked. I have to sit there and sometimes hit the “lock” button about 6 times before I give up and just use my key. I think I have only gotten this to work maybe 3 times total. I would never recommend such a very bad product to anyone. I bought 2 originally and the second one was physically broken. Really bad experience with this company.

I love the lock and the ability to create and manage codes, as well as disable them when needed. However, the app is extremely unreliable, only working about half the time. Once you’ve set your codes, it’s best to avoid using the app because it’s frustratingly inconsistent. You can’t lock or manage the device through the app effectively since it’s broken. For the price of this lock, I expect better functionality—please fix the app to make it truly worth the investment!

I would have loved to give it a 4 because I really like it. BUT The app takes too long to launch. Why do I need to see the logo every time I open the app. It’s annoying and time consuming. I know it’s only by seconds but if I am being chased or needing to run into my house quickly waiting for the app to launch and go through the intro is way too long!!! I just don’t understand why I need to see the red screen with the family. I need to see my lock asap! Something to really give thought to! Thank you.

The app doesn’t work. Support is rude and condescending and act shocked when you tell them the thing that the lock is supposed to be doing is not working at all. Doesn’t want to connect to Bluetooth, or WiFi. We finally got it to connect, but when the batteries died it acted like it had never been paired when we put new batteries in. Tried 3 sets of batteries and after the third set it isn’t even turning on anymore. Basically, it’s junk. Don’t waste your money on the lock or downloading the app. Absolutely terrible experience from start to finish. I won’t be purchasing anymore Kwikset products.

I can’t create an account, it’s not sending SMS even when I already verified my email I’m unable to complete the process to setup my account and therefore my lock or setup any entry codes. It’s absolutely inappropriate that I’m OBLIGATED to create an account and provide both an email AND a phone number to even be able to use my device. There’s no other way to create an account or configure my devices input codes. Please allow me to use the device that I pay for without having to create an account or having to forcibly give you my phone number. Even if I wanted to do so, I’m not able to because your system is failing unable to send SMS You should include in the product description that you’re required to CREATE AN ACCOUNT and to have a serviceable email and phone number in order to use this device. The reason why I chose this Bluetooth device is to AVOID having to use the internet to use this device but seems unavoidable.

Cannot put the smart lock into vacation mode. Wanted Bluetooth connection. After pushing A, the app failed to connect and then for about every 5 minutes, it keeps showing pop ups saying the Bluetooth connection is available for the lock. What the heck?! Finally got in after leaving it alone for an hour or so. Had to do factory and connection reset more than 3 times. Do everything all over. Remove the lock on the app and then the app. Remove the Bluetooth connection.

It took some time with the support group before we got our one door lock consistently communicating with our wifi. Since the 2.0 update update our lock doesn’t work at all. It’s on a vacation house rental and it just negates all benefits for renters when it doesn’t work and I have to get involved from an hour away to direct them to the manual key box We’ve opened it up and it’s absolutely dead. No lights. Changed batteries. It doesn’t seem logical that the issue is a app update but it’s an odd coincidence.

I previously left a negative review because they updated the app and now the HomeConnect 620 no longer connects to the app. They're trying to say the app never connected to that type of Kwikset lock. I suggest their product team run a training with the sales and marketing team, because absolutely in 2022, it did. I was rehabbing our house and had to set up different codes for different contractors, and was doing all of that through the app. I was connecting it to my home security system through the app, using z-wave technology. BAD user experience, not well thought out. Only supports certain Kwikset locks.

This app seem to work at first maybe for the first few months, but now it never stays connected even if I am at home and reset it like I did yesterday and this morning it’s disconnected again. It’s necessary to remove the battery pack and put it back in again to make it work and then it just stopped working after a few days. Completely useless and I wish I would’ve gone with a different brand. Very expensive for it not to work. All my other smart appliances and thermostats stay connected and work great. I even called Support for help and they were useless as well.

I can’t tell you a single time off the top of my head that I have taken the time out of my day to write a review for an app, but this is terrible. Unlocking fails, constantly. Completely redid the lock and reconnected it multiple times to see if it would fix the issue. No luck. It’s 15 feet away from my router as well. Lock and function would fail and randomly unlock the door during the middle of the night. Extremely concerning from a safety aspect, and the functionality is not existent. Paid well over $200 for a lock and they won’t fix a simple issue. Buy another brand

I wish I had installed this app before having the lock installed. First of all, account creation failed for two weeks saying my internet connection was faulty (it is/was not). I eventually did what I never do and called support. They gave me an alternate url to create an account. Except I still couldn't, but now it showed a different error message. Invalid email address... for an email address that I have used for 24 years. They asked me to create a yahoo or hotmail account. No thanks. What kind of backwards development team works on this?

Aside from having similar problems to many others with pairing the lock initially, it has been working for the past year+. My biggest complaint is that of convenience, which is the purpose of this lock. There is no Siri Shortcut support, no Apple Home Kit support, no Apple Watch app component. Essentially there is nothing that would allow you to open the lock with your hands full of groceries, or with a voice command while driving into your driveway.

This app insists that you go through multiple steps to get to 75% of its functionality. Example: to re program the wifi settings you have to cycle through ALL install steps to get to the Wi-Fi setup. As this app struggles to see wifi networks you may have to go through all of these steps (including fingerprint and Bluetooth setup) literally dozens of times. Extremely frustrating. And please know that I understand changing the modem speed to the 2.4ghz speed and know how to clear the Bluetooth settings. So I got this bad app to work and wasted a hour doing so.

This lock is a dream came true! All the features are just amazing! I can see the status of the lock any time and open/close remotely - this is so important for me as I’m always in a rush. Lock calibration is super smooth and works much better than my previous regular lock. Also auto-lock feature is very nice. Highly recommend!!

I have enjoyed the lock and app, but I do have some weird issues. The app keeps showing lock as offline no matter what I do with phone settings. However, I can look at my network app and see my lock active with excellent signal. Changed batteries in lock when they were at 70% and seemed to help, but then started again days later. Not really ideal for a rental house. Seems to be an app issue because some troubleshooting on everything else.

The lock functions as it should and I love that I can set separate access codes for different users etc. Sometimes though it runs through a set of batteries in under a month. Recently there was an update to geo/gps unlock via Bluetooth I believe but I had to disable that feature as I found the lock to be also unlocking while I’m already in the property. Scary.

I’ve had this lock for a couple years now and it’s been nothing but headaches and disappointment. I keep hoping, with each new software and firmware update, that it will get better. It doesn’t. It’s to the point now that the lock only is useful for about 3 weeks with a fresh new set of batteries (used to last about 2 months) - this is with MINIMAL usage as this is our secondary door that doesn’t get a ton of traffic. On top of that, frequently disconnects from network disallowing control of the lock remotely. Don’t buy this, it’s not worth the hassle.

It was a good idea, but poorly executed via the app. Almost never works remotely. I downloaded the app so that I could make sure my doors were locked when I was away. Unfortunately, it always says that it’s unavailable or not connected. Even when I’m sitting in my home I can’t use the lock app. What is the use? I would rather just go to one of the home stores and pick up a non-remote keypad lock and install that. Therefore would not be an expectation that you could remotely use the app to make sure your house is locked. It’s just nonresponsive and it’s not worth it.