Being a relatively new user, I find the app easy to use. For me personally, I feel it takes too many steps to get where I want to go. Example: •When I make a one-time pymt, I would like it to be easier to find how much of one-time pymt. is principle & how much is interest. •Or fewer steps to get to one-time pymt. I am sure w/ more exposure, I will get faster.
I’ve never had a smooth log in experience here nor the web browser on the phone. My passwords are always stated incorrect and only let me log in when I reset password and then log in with the new password just recently created. I’ve even saved my password recently on my phone so it would automatically log in and that didn’t work, input the password that I most recently changed to just to log in and STILL DID NOT WORK. Now I’m locked out again for the third time now since I’ve been making payments. I just wanna pay! Don’t yall want my money 🙄. Just to add my review is only for browser from phone experience as this app probably worked for me once that’s it.
I have tried to set-up a recurring payment for nth time and still never payments get processed, and then shows my account is past due and automatically deletes the recurring payment. To prove, I have emails from every time I have set up a recurring payment. I spoke with an associate once and I was confirmed that on their end she did not see a recurring payment and was unsure why that happened. Secondly, I have a debit card attached for the payment and when I tried to make a one time payment, it failed multiple times but with the same card details I gave it to associate it went thru. Associate also confirmed she sees the transaction declined but couldn’t understand why that was happening. I am highly frustrated with this service group. I am expediting on my payments to close my account ASAP. In the first place I never chose them for the service but was transferred as stupid STILT decided to close their business and transfer the loan to random company.
I’m currently back in school which mean I took out a little loan to help me pay for it.. I love the fact I can set up my payments through this app so easily. It’s very user friends and I need no help setting up my account. Highly recommended!
I don’t know if anyone else is having this same issue, but when I set up my account on the launch website, I saved my log in information so that when I went to log in on the app, it would give me the option to use my saved log in info from the website…. But that info never works. It keeps saying that my info is invalid, but on safari that very same info logs me in…. So I haven’t actually been able to use this app in the 3 months I’ve had it.
Really like the intuitive way the app is setup. Makes finding statements and transaction history easy and making payments. Really like that I can go back a ways in history to see older statements, super helpful! One of the better finance apps I have.
There’s so many options - it took me some time to figure out how to just “make a payment” because of the million buttons, none of them say that. That app looks great, it’s just a little confusing...
Kinda weird that they’d even ask me to write a review. It’s not like anybody really wants to use this app but for what it is, it’s serviceable. Easy to use, easy to make payments. Doesn’t crash. About what you’d expect from any lender demanding your money. Updated to one star after a snarky response from the developer. Everybody who uses this app knows what the company does, no need to go out of your way to correct a captive user.
This app is confusing for some people. The payment buttons should be more color striking for quicker movement throughout the app. Everything looks the same and requires more careful reading to distinguish what the user needs to select.
Seems like a nice enough app, however I cannot log in using my credentials. I verified credentials multiple times by logging in on a browser. App won’t let me in though. Will have to use the browser and set my own reminders.
The app looks outdated. I can only pay my loans off at midnight and sometimes even though my card bounces the payment I check the app and it says I don’t owe anything even though my card rejected the charge. Pretty confusing.
The recurring payment does not work. I have auto recurring payments on everything I pay and this is the only app that doesn’t work. Your payment will be past due.
If you had a minus symbol I would of click on that!!! Some people are not all internet technicians!!! I know this won’t be read, maybe it was a waste of my time !!!!!!!
Their system was having problems yet I get a late fee
So they implemented some new two step verification system where I have to wait for a code in the email. Only thing is, by the time you actually get the code, it’s timed out and the code isn’t valid anymore so you have to request a new one. This cycle goes on and on and I am unable to log in. I reach out to support and they tell me that the system was having issues and it should be fixed now. I go to log in and it finally works. To my surprise, I am hit with a late fee. It’s only $4 which seems petty to complain about but I’m getting hit with a late fee because YOUR system had issues. Not because I forgot to make a payment or didn’t have the funds, but because YOUR system did not allow me to log in to make the payment. Yet for some reason this is my fault and I’m hit with a late fee? Not cool.
Manage your student loans simply and confidently right from your mobile phone. The Launch app allows you to view your monthly statements, make payments, update your contact information and much more. FEATURES • View your monthly statements and payment history • Make a one-time payment or setup recurring payments • Setup and manage your bank accounts • View a summary of your loan accounts • Check loan balances, interest rates, outstanding principal and interest • Update your contact information • Contact the Launch Team via phone or email CREATE YOUR ACCOUNT If you’re already registered on the Launch Servicing Borrower Portal, just login to the mobile app using your existing user credentials. Your co-signer can also login and manage accounts. Activate Touch ID to log in even faster! Your information is secure and we take the protection of your account very seriously.
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