Customer service is terrible ! They are rude and do not communicate with the customer. I attempted 2 different branches and it just kept getting worse . Your credit score does not factor into the loan decision either . They pick and choose who they loan to . They discriminate against women and will loan to a man with a lower credit score and I’m sure that’s because it’s nothing but women making the loans ! If they decide they are not going to loan you any money they do not even have the decency to contact you - they will just leave you hanging after telling you they are going to see what they can do to help you ! This company is the lowest form of scum !
As if this company couldn’t get any worse old app couldn’t see barely any of your loan info. New app can’t even login and and want your account number well morons can’t have account number if can’t log in company’s scam app to make people late on there loan payments is all I see here. Can’t even sign in on a desktop computer tells you download mobile app what a joke. Anyone thinking taking a loan with this company steer clear I mean very clear wouldn’t surprise me if there security is crap like there app. There are better loan company’s out there which doesn’t take much to be better then lendmark
Well I tried downloading the app again after two days and now the app warning come on at all you can press the icon for a little circle turns two times and goes blank this particular review was going to ask me to put a star up for it but in my mind just doesn’t get any stars and I won’t go in to the minus so I have to select one star but this is awful for a business that like this this is the worst app in the history of mankind!
I was able to log in to my online account perfectly fine. No issues 1. Click Create Account 2. Account number can be found on your contract 3. When accepting terms you have to click the link first and then go back and click the box
Thank you Lendmark for providing this tool, it was quick and easy to download and set up my account access. Look forward to the time it will save and the convenience it will create.
Your new app is horrible! I’m trying to make a payment and I’m getting errors trying to save the new payment. When I choose single use, I get a connection error. The old app was better and it didn’t charge a fee. On the website it says “ACH” may charge a fee, no they “will” charge a fee. It’s bad enough that I’m paying a 25% interest rate with no end in site and I have to pay a fee for manually making a payment!!!!
When I first downloaded this app last year it worked with ease, it honestly has given me more lag times and doesn’t load AFTER this last “bug fix”. I haven’t been able to open the actual app for like 2 months now. I click on the app and it just loads forever without ever opening anything. Not even to the login page. Very upsetting.
Bumpy start, but app is now fantastic. Lendmark has always been great for me and my family. Now being able to make payments see loan history and manage my account is fantastic!
To those complaining about not being able to tap the checkbox the instructions clearly state to click the link first before the checkbox will be active.
Since the new app launched I was kicked out and have never been able to log back in. There is no support option to get help either. I called the branch and they said there was a support option. I’ve checked on the app and the website and I don’t see anything. Please bring the old app back. That one was just fine.
The products and service from Lendmark are fantastic! App was easy to download. Works great and save me time. Instant access to my accounts and payment process is fast and easy.
Why did you get rid of the other app? At least it worked. New one won’t let me create an account. It gets all the way to the final screen and after hitting “create account” it just shows it thinking, then does nothing; like I never pushed continue. Garbage. I guess I’ll have to call and make my payment over the phone.
So I’m able to login every time now with no issue but my payment doesn’t wanna process on the app keeps saying error and to top it off it wants me to pay a extra fee of 1.56 Ended up making a quick payment on the website and it doesn’t charge me for it ¿? And Yeahhhh im gonna complain about a dollar more 🙄🤣🥲
This app is horrible. Each time I try to sign in it tells me my log on info is incorrect which it is not. Each time I have to reset my password. This is ridiculous. Get your crap together. You expect us to pay our payment on time, get a better way to do so. This app is unreliable.
Will not let me select the terms and conditions button
It will not let me select the terms and conditions box but will not move forward. I cannot get into my account to move forward. I have been checking for an update to correct this issue so I can manage my account.
App won’t let you save card number due to “error occurred”, and when I do a single use there is always a connection error. Have not been able to make a payment through it yet. App has no purpose at this point.
You can’t log in, keeps kicking you out, and freezes trying to log in. The old app was easy and quick. Now you can’t even use the new app. Why have one if you can’t use it. So much for customer service, don’t waste your time with this
Need to go back to the drawing board on this one y’all
App doesn’t even remember your login information and forces you to enter it every time. Very clunky and feels like it was developed back in 2010. Someone in IT needs to look at other apps like Discover or Amex and copy what they did. No need to reinvent the wheel.
The app does nothing, besides adding convenience to paying your loan off. There’s no information given, including the payoff amount. Awful app, but it beats calling the business location everytime, because they’re also pretty terrible.
I thought the old app was junk. At least with the old one, I was actually able to sign in. How does a company make as much money as they do and can’t afford to hire a decent app developer? Always something messed up when it comes to Lendmark.
Like everyone else…..Followed your instructions and now app will not recognize my sign in!! Superior job in making sure your “New” app works before making everyone switch! Don’t blame us when payments are late
I did everything I need it to do to change to the new app and now I can’t even get in to my account. It would not even load, now I can’t make a payment though the app.
Installed the app like the email told me to. Claimed my current user name and password would still be good. They are not. Tried resetting and now I can’t get into my account at all.
Tried logging in on desktop says you have to log in on app. Tried logging in on app with username and password says error. Tried logging in with email birthday and zip code says no account found.
Introducing Lendmark Mobile! Lendmark Financial Service’s mobile app makes it easy for you to manage your loan account on the go. Make payments, go paperless with e-statements, and view your loan account information right from your iPhone or iPad! Lendmark Mobile allows you to manage accounts from your mobile device…anytime, anywhere. Get on your Lendmark, get set, and go! Now it’s easy to do business with Lendmark 24/7, right from your iPhone or iPad. It’s fast, and secure. With Lendmark Mobile, you can: • Access to your account and transaction history • Secure email support (during business and extended evening hours) • Paperless e-statements • Customized alerts and notifications • Making payments • Manage contact information • Find nearest Lendmark branch Don’t have an account with Lendmark Financial? You can download the app and locate a branch near you or apply online 24/7 at www.lendmarkfinancial.com At Lendmark, we understand loans are as individual as the people who apply for them, so we personalize loan solutions to meet your unique needs. But one thing is always the same for every Lendmark customer: we strive to make borrowing easy, convenient, and affordable. We take the time to help you with: • Car and home repairs • Debt consolidation • Unexpected expenses • Travel • Monthly bills • Medical care • Holidays
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