Local Services ads by Google

I love the idea of being able to use an app to keep track of calls that come in, and for months I never had any issues…But ever since this most recent update, I have had nothing but problems with the app. First it wouldn’t connect to my ad account, then it was blank…no data nothing…for weeks. Then finally today a call came in and I was notified. But the app will not load anything. I tried uninstalling the app and reinstalling…still nothing…For a tech company that is so large and can manipulate small businesses call volume significantly to drive up a higher profit margin…you would think the app would work.

I really love, enjoy and appreciate this app so much! I basically left my job to start a office/house cleaning business and didn’t know exactly how to get enough clients to stay in business, but I sincerely thank God for for connecting me with a pest control business owner who introduced me to the local service ad. He said they were about to give up the office space they were using and started working out of their home, but local service ads came to the rescue and instantly they started getting many business. I took his word and tried it out and never regretted once. I’m so grateful for this app. The customer service is very helpful, just like any other customer service, there is a wait time when you call but ones they answer the call, they are very helpful. When they say Google Guaranteed, they really mean it. They make sure your business appear at the very top! I would highly recommend this app, if you have a small business and want more customers or a just starting out and checking out your options. As long as you understand your business and can communicate your services and cost clearly to customers, you will close the deal most of the time.

The service and the app are terrible. My first problem with the app was the size was to large for my phone. Support suggested I use a pc, can’t make it up. I found a way to resize it. then I couldn’t save anything because the save button is the same white color as the background so if you’re having trouble saving anything, just start tapping all over the screen. they tell you you can pause and unpause your business listings anytime you want which is true what they don’t tell you is it takes up to 48 hours before your ad becomes live again, so what is the point of using the pause and unpause button? my very first lead was for $40. When they told me it would be 15 on average. For a call out of my service area and for a service I don’t provide. I disputed it was rejected. I had to call them and spend another 30 minutes on the phone with them and they told me they would have people look at it in three weeks. I finally got an email saying they agree with me and they will refund the money in 40 days. they get to hold my $40 for 61 days that’s ridiculous.

I own a cleaning company, we spent 4/5 thousands dollars a month or more, all the sudden we can’t open the app or log in into it from any browser, we called they leave us on wait and they hang up, the workers who answer the phone aren’t experts at all, they have to search or contact another team to solve the issue and if they can’t they don’t answer, they send you a link to call again and again, asked to speak with a supervisor or manager was told none is available and none can answer, the supervisor needs 75 hours or more to answer or whenever he wants as they told me, and all this is recorded. Now we have an account that we can’t use and we get charged, asked to file a complaint they said isn’t possible because none reads them, and none is in charge or knows how to deal with them, thank you google !

The app continues to be terrible. It will not load and I have to delete and reinstall daily. It does not show all leads many times. I will get notifications that there are messages and cannot find them within the app. We pay for leads and yet cannot connect with people quickly due to not being able to access the information! Previous review: The app was working only moderately well until recently and now I have to delete/reinstall every time I try to use it. Features are randomly missing from various screens - I have to remember to go back to my computer to be able to save specific things for leads. GLS now does not require leads contact info, meaning you spend money for leads you have no option of contacting other than through the app which is poor at best.

None of the transcripts load. It won’t let me listen to them either, or it only gets part way then randomly stops. Glad I at least have the phone number list, but so many improvements can be made to this app. Simple fixes, simple improvements, and this would be a godsend.

There’s no excuse for Google with its HUNDREDS OF BILLIONS of dollars to have such a useless and slow app and unhelpful customer service. To keep this review short, my biggest problem is that I’m unable to switch in between my two ads accounts. There is literally no ability for me to go onto my second ads account which is under the same email. However, I am able to do this on my computer. That just means I have no choice but to wait until I get home to make any edits or respond to customer messages. It really is a simple fix, I’m sure it’s not hard for one of your Silicon Valley app developers that make that 15k a month to add an easy switch account function.

Can’t believe the terrible quality of this app. Google should be ashamed. support literally told me to only use the web browser which is not mobile friendly because of how broken the app is. Can’t make any changes on the app to budget or ad spend. Google likes to automatically set your budget to the maximum which can be thousands, yes THOUSANDS of dollars per week then will have you on hold for HOURS stating that “the app cannot be used to make changes to budget or bidding strategy” even though it is a flagship feature of the app. Shame on you google for releasing this garbage.

I am extremely dissatisfied with the Google Local Services app. It frequently malfunctions, making it difficult to switch between accounts on the same profile. Additionally, I cannot properly access the leads, which undermines the app’s usability. Often, supposed customers send messages without providing basic necessary information such as their name, phone number, or email, making it hard to communicate and close new deals. I hope Google takes action to fix these issues as soon as possible.

The leads are mostly tire kickers. Because they show up at the very top most people want to call a second company to get another opinion. I almost prefer I show up #2 or 3. We have about a 30% conversion rate. Each lead/call is $45. Then there is the app, leads never show up in the app. You will get a new notification about a lead but when you check the app it’s not there. But it definitely hits your bill. You still get charged. The app is absolutely garbage!

Can you guys add support too choice the account which are all in one email address we can’t access all the accounts which are in one email need too lging in desktop only too do that

Very Disappointed in what this huge company has turned into. In light of COVID-19 Google was not able to adapt to the new environment of Business. Google Fired the whole customer support team with no word when they might be back. Local Buisness owners attempting to survive this difficult time are forced to shut down because they are unable to advertise on google due to the missing support team. Read this review and try to find answers as google wants to keep the general public in the Dark.

This app works as it should most of the time but it really needs work on the functionality side. I mostly use the website because you can get to all the options and settings such as billing and etc… but it would be nice if all that was accessible right through the app as well.

I have business in locksmith in NYC, and I noticed that it’s impossible to get to the top of the list. Whatever I’m doing: adding reviews, answering calls, put max bit. Nothing helps I stay in5-6 place of the list and in the same time just one definite company stays in the first place 24/7 . That means that just one company gets all leads without possibility to other companies get jobs. Google please do something with it.

Love the idea. Failed on the delivery. The app NEVER loads or it’ll take all day to load and it won’t be for long. Sometimes it doesn’t even show the list of calls. They need to do 100 times better on this app. And the online version isn’t much different. Please update this and fix all the issues and my rating will be updated. Hard to run a business using this as it is currently.

This is the absolute worst app ever. Every time I try to get into the app it just spins and spins and spins we have used these ads for over five years now and I’m still having the same problem with the app hard to run a business when you can’t access your leads but get charged $30 a lead and can never get in touch with or a response from customer service get your crap together google

I just got these ads for my business and I got the app and I thought it was good at first and this in my 3rd day having it but already got 2 leads and got an email for a 3rd lead but it won’t show up on the application it shows that I got 3 leads it shows that money was taken out but it won’t show the lead in the lead section. Just very bad app. Won’t let me book or filter leads either.

Sure the app tells what numbers called you but doesn’t give much ability after that. It would be nice to have a notification pop up so that you could make notes about the person that just called you by unfortunately I have to result back to Apple notes.

$1000/week add spend usually equates to $250/week. Tons of leads, with our reviews we pop up at the top of the list. Worth the investment over fb ads, google ads, home advisor or angi

Our leads were turned off, somehow they were turned on and we were charged for a lead. Google said that my leads were turned on at 2:00. My phone was in the truck when the leads were supposedly turned on. A lead immediately came through and I was charged for a lead when we are already slammed. Google will not provide support and refused to provide a refund.

I have three separate LSA accounts. Since the last update, LSA either never opens or takes forever to open and then freezes when I try to switch back and forth between accounts. Google really slacked off with this app, it’s completely frustrating to use.

Save button on top right of screen is the same color as the background, so it’s impossible to see. I can’t create confirmations on mobile so I have to switch over to my laptop. What’s the point of the app if I have to use my laptop in the end?

LSA Desktop works perfectly fine, but the app is horrendous & extremely limited on what you can do, I fail to understand how Google the Company w an unlimited budget can’t fix the app of which people such as myself spend thousands a month on.

80% of the functions on the app do not work, starting with reports. The “submit” or “apply” buttons do not appear on some pages but do in fact exist on the page, you just have to tap the blank area for it to work. The amount were being charged for leads, we shouldn’t have a mobile app like this.

This app doesn’t work at all Basically I don’t even know why they create it, once you download it that’s it ! You can’t see any information about your account there, nothing works. If you want to see something you must enter from a Computer, not to mention that in general google local service add is a steal!!!!

I expected much more from Google Local Service, but unfortunately, my experience has been quite disappointing. The app frequently crashes and has many bugs, making it almost impossible to use effectively. Additionally, the interface is not intuitive and feels outdated.

I receive 60 to 90 notifications rapid fire to my phone and so does everyone else in my office. So much so that this app just drains or device battery when we use it. I spoke with Google and they do not provide updates for this app because it’s through a third party.

For being a tech company that specializes in this field you would think they could develop a functional app. Half the time my app doesn’t ever load so I have to keep re downloading it. The menus inside are sub par and not always scaled right for my phone. I don’t typically write reviews, but the fact that Google put their name to this terrible app astounds me.

All these people who are saying these bad things about google are working for sites like home advisor. Google has grown my business so much thank you

You’d think a multi billion dollar corporation could get an app to actually work correctly and have customer service that actually knows how to use the app, especially with the money they charge for the service. But it’s Google and the world revolves around them online so they can get away with it apparently. It’s ridiculous.

When I first downloaded the app I never really had issues. But for the past few months, I’ve had nothing but issues with it. It will not load, screen is always blank. As a small business owner that is paying for leads through this app, it’s VERY frustrating that it doesn’t work properly.

Google local service ads has generated a decent amount of business for me but the app is total garbage. When it works it’s okay but lately it doesn’t even display new leads as they come in so how am I supposed to contact them? It’s been almost a month like this and I keep expecting them to release an update…

My business has an account set up for this and other team members have access via this app, but not so for me. When I open after the initial download it gets to the loading screen and never gets past. I have deleted and downloaded countless times. Very frustrating.

Have to keep deleting and reinstalling the application because it freezes on me at least twice a week. Less than ideal when your paying for the service and getting inundated with calls.

For a billion dollar company that supposedly on the forefront of internet technology, you would figure they could create an app that isn’t absolute rubbish. This is by far the worst attempt at a functional app I have seen. So many problems with this app that I don’t have enough time to go over them.

Google is a multi hundred billion dollar company. Why the heck can't they fix this app?! It's completely useless! We spend $40k/month on Google LSA and we can't use the app whatsoever because it's totally blank white and shows no leads when we open it, despite the countless app Notifications telling us to mark a Booked lead. FIX THIS!

Google suspended my account for not reason and nobody have the power to do anything and I have to wait a week or more on getting answer. Your customer support department is full of unable people that can not solve any issue and takes weeks to give an answer.

When I open app it doesn’t ask me to login it just stays on the loading page saying “getting ad information “. I tried uninstalling and reinstalling but nothing works.

1.) Not able to click submit on several pages. 2.) Can’t effectively update your budget. 3.) Can’t see the transcript. 4.) Can’t adjust the date range, on app or online. 5.) Lead may or may not show up in the app. Google does a horrible job vetting leads and constantly charges for disputed leads even though the Lead isn’t calling due to one of my services. If someone leaves a message the lead is charged despite the fact that they’re calling for an unlisted service. At this point, it’s a ripoff.

This app is very slow to load, has off centered touch points on the buttons, and is very slow to react with the touch of each button. For something powered by Google I would expect a far superior product than this.

In several functions of the app, you are not able to confirm changes. I can’t manage or update leads to help the algorithm. I can’t even change the search to go further back in time. The app is just terrible. Not what I expect from Google.

Why aren’t my new leads showing up like they used to for me to book them? This started on 8/7/24. They are nowhere to be found on the app.

I use this app for my business for 3years . I newer have a fake lead . This app help me grow my business.

I am a locksmith myself i started this program the idea was to get rid of the scammers, unfortunately google only cares about money and not about adapting against those scammers. You can get slammed by fake leads from scammy compactors and google would do nothing You can hire an ilegal non licensed locksmith That works under someone else license s and over charge the clients like %200 and above and google does nothing You can get your google my bussiness removed because scammers will flag you bussines like 1000 times and removed your bussiness

I maintain the local service ads for businesses at multiple locations but in the app I can only access one of them. I have to use the desktop version in order to switch between my different businesses and locations.

Google, tread lightly with your practices or you’ll find yourself in a CAL-suit. I had a Google ad account and no active campaigns to my knowledge. A robot decided to send me a message and charged me $30. This fake lead could easily be sent to hundreds of customers to generate company income. Not good practice. Poor service.

App works fine, it shows all of the calls for the given date range, but I cannot hear the audio of the call recordings.

Its truly unfortunate. LS works, and works on desktop, but is awful for the client to NOT be able to use the app IN ANY WAY. Leads do not load and when I called the only advice was to ensure you are connected to wifi? and to delete the app and reinstall it. Didnt work.

Our business is showing up in the sponsored area and if you don’t have a review within this local service app it will show your business has no reviews and no rating when in fact we have 25 5 star reviews in Google

If you could screen / listen to the calls on the go this app would be perfect