The Mevo 2.0 app which I downloaded a week or so ago kept crashing tonight. It’s the first time this has happened in a little over a year of me using your product. Just wanted to let you know so you can fix any problem on your end.
Camera won't connect to the app after firmware update
we are in the middle of a volleyball tournament. I am our team's only videographer. I'm using a Mevo Start I bought almost a year ago. Everything has worked really well until the latest firmware update showed up. Now, guess what? The camera has stopped connecting to the app and will not accept a new firmware update. I've reset the camera; I've reset the firmware; I did a hard reset of the camera with the pin hole reset button. Nothing has changed. It's like the camera is frozen, and won't communicate with anything. Logitech's reputation is on the line here. I'm stuck in the middle of a tournament with the only recording device available to capture the footage we need for coaches and players to review for the next, larger tournament and with the buggy firmware update, the Mevo is no better than a $400 brick. One would think that for a multimillion dollar international corporation something as simple as firmware updates would be worked out, then tested in advance so that bugs in connectivity controls would be the least of the issues. One would think. MEVO is all about being a content streaming system that connects the camera to the audience on a variety of wifi, social media and internet platforms through a robust app and software protocol. Very disappointing.
We have been using Mevo for several years, and we’re very pleased with its performance and ease of use. We do many recordings of classes and teachings, and we live stream our church services, as well. During many of our teaching classes, we use iPhones or iPads as external microphones to record in different parts of the room for questions and answers. BUT, with this latest firmware update, Mevo has decided to take the external microphone feature away from Mevo users, and now only make it available through a subscription to Mevo Pro. I do not mind the firmware updates, and I actually appreciate them when they add new features and bug fixes, but to do an update to take away a feature that was already offered at no cost, and now charge for it is uncalled for and unprofessional, and very unappreciated. We still like our Mevo but we are very disappointed in this “business” decision to take away features that have been offered at no cost for years and now force users to pay for them. Shame on you Logitech!
I’ll start by saying I’m not one to write reviews. This may be the first of my life…My church has been using the MEVO for close to a year and have had very few problems—before today would have probably given the app and camera 4 stars. But this morning I was forced into a firmware update 10 min before the start of our Sunday Service. Not cool. Somehow I was able to complete it, but not in time to troubleshoot a new connectivity issue, and we had to proceed without it—no livestream. I am now unable to connect to the camera through our local WiFi, only through the camera hotspot, which is a problem because it means I can’t connect to other devices on the LAN. Every time I try to connect, the app gives me a message that the camera is not responding. I’ve spent almost all afternoon trying everything I can think of, from connecting through other devices, to factory reset, to reinstalling the firmware update and reinstalling the app, multiple times. No change. Maybe I missed something. Hoping this is a bug that will be fixed with a (very near) future update.
We’ve had our Mevo for some time. Before the move out 2 .0. We previously used the app title “Mevo” which still works fine except that it keeps sending me a message saying that this is a legacy app please use the app “Mevo 2.0”. But when I try using the app it connects to the camera but then says that there is a firmware update required, but then begins trying to upload the firmware and runs into an error. This happened in the middle of an event of which I tested the camera the day before using the old app. During the event it wouldn’t let me use the old app and told me to download the new app and I did and it failed in the middle of an event... for $700 I expected this camera to be reliable but with every turn there seems to be a problem.
I bought the Mevo start setup for the supposed ease of use app. Took an entire day trying to connect the cameras having to bounce back between the 2.0 and Multicam apps… finally got them all to work and went to use the system a few days later only to find I had to “setup” the cameras all over again and could nor get them to connect again… huge hassle - excellent concept poor execution. Customer service is very timely and helpful but unless u like trading a ton of emails there is no phone support - also not a plus. Great marketing nifty concept - maybe I’m one of the few with problems I really wanted these to work.
This has not been a good experience. First, my Mevo start constantly would turn off after a few seconds. Then I was directed to the wrong app and could not make anything work. Finally I found the correct app, and after connecting to the camera yet again, it told me I need to do a firmware update. But every time I tried to do the firmware update, it told me that the update failed because the URL was not supported. It would not let me continue until I updated the firmware, but would not let me update the firmware. So basically the camera and the app are useless to me right now.
Every time I connect app to older Mevo Camera that is attached to its accompanying Boost battery pack, I get a message that the Boost firmware needs to be updated. Upon selecting the update Boost firmware option, the app sits and spins - never completing the update. This notification happens every time I start the app. Have had long running troubleshooting ticket open with Mevo over two years and problem looks like it will never be fixed. Quite a shame as it is a good system but I am tired of being annoyed by a defective product.
Poorly written app. Audio input selection difficult to find
The app arbitrarily decided to switch to the inferior built-in mic in the camera instead of what we normally use, a usb mixer into the iPad input. Struggled to find the way to switch it back. Tried the mic icon several times before seeing the mixer settings at the extreme bottom, allowing me to finally mute the Mevo mic we didn’t want. Several other annoying issues with this thing have crept up over the life of ownership of it. I wouldn’t recommend. Nice idea, poorly executed in iOS.
New Mevo App Update for Mevo core - Don’t Update your App
New app update causes many big issues with Mevo Start. These are just a few I found so far. 1. Camera is not recording even though it shows it is. Nothing on SD card when you get done. 2. If app disconnects from camera, you can’t reconnect. App says “already in use. Disconnect other device.” 3. Camera shut down in settings does not work. 4. App settings for changing picture presets. Outdoor, normal…. Is now a thumb wheel. You can’t see the options on a phone without having it change when you touch the thumb wheel. Bad design. No consideration for how people will be using this. These issues are just for simple connecting to the camera and recording. I’m afraid what will happen when I try to stream. Overall - Complete fail on this update. PLEASE fix this quickly.
Both the app and hardware are stylishly designed and seem to check all the boxes on features, but don’t do it! It’s nice when it works but it is prone to random disconnects with no possibility of reconnecting during the session. This happens even with rock-solid 5GHz WiFi. It’s also strange that the app demands that Location Services be enabled. That has nothing to do with connecting reliably to a WiFi network. If you go for it anyway, make sure you have other cameras at the ready and use OBS so you can cut over in real time when the Mevo quits on you mid-stream.
I use it for a daily podcast and as backup for our main cameras at our church. I love the quality of the picture and sound and how easy and practical it is to use. It’s worth every penny. Thanks Mevo
I’ve been using this since the first version of the app, then updated to the 2.0 version and everything was working fine until today when the app auto-updated itself and I started experiencing a loop while attempting to update Facebook permissions. :(
These cameras where great, once again a company ruins the product with a bogus firmware update! A few updates ago they decided to end support with the Livestream-Vimeo studio software, this is complete bull, these camera worked flawless with the software. Luckily you can still roll back the firmware so they work once again in the software or use NDI, but otherwise this was a stupid decision that makes zero sense, very disappointed!
App doesn’t stream to my selected page. App doesn’t alway record video for backup. Did record to backup no audio. Lost all confidence of on camera talent and their guests. I can’t get the Rtmp key from my phone so on location can’t be done for a fix. None stop error message while the show is happening error from Facebook reads: your stream has stopped. There was an issue with the streaming. Select new destination to resume. No, I should need to select a different destination I bought these to stream through the page I selected.?.?.?.?.? These are total garbage. Forums don’t help.
This is a nice little camera, but it NEVER connects and so it is incredibly frustrating to start and stop--let alone make any changes to the camera settings. I've given up even using it for my kids' games, which is why I bought it. Save yourself the trouble and get a GoPro.
My House of Worship has used Mevo for the past year or so with little to no problem. However, that changed today. We lost connection mid-service, lost the live stream, and now the camera refuses to communicate its the app. Not to mention this only started after a forced firmware update, very FRUSTRATING!
Had to turn off Wifi in order for the v2 App to work the first time, then had to upgrade the Mevo firmware. It works now but what a surprise it was for a Mother’s Day video. They should allow more features like on screen text
Since I downloaded the new version I have not been able to connect. One I hit the connect button the app change from ready to busy and after a while I receive an unable to connect message. 😡. PLEASE FIX THIS
Upon opening the app it immediately hijacks my iPhone so that everything displays horizontally. Furthermore, I cannot close the Mevo app nor switch to another app with traditional swiping techniques. Effectively I have to restart my phone every time I am done using this app, and I cannot perform other phone functions while using my Mevo.
I just received my Mevo Start “May 15th 2020” I just started having connectivity issues, Sometimes it will connect to the app and somethings it will not. I currently have Spectrum Business Internet. Are other people having issues with this new app?
When I can connect, the signal is interrupted, both wifi and ethernet. Sometimes it gives an error and says that Mevo Start is not responding and cannot connect. Well disappointed for a camera of that price. I was hoping it would be as advertised
I love what’s it’s capable of doing I just can’t get it to do it. It has connection problems it’s difficult to get it connected. So for the most part I just leave it on a stand.
I was trying to use Vimeo producer on Mevo app. but i just found it out, for caption writing, mevo app support only English? looks like i can't type any other laungage except english for caption and mevo app can't read other lauguage?
Hello. I have been using the previous app for almost 3 years. With this new version I was not able to have my regular Facebook live and I had used my phone.
We adopted Mevo due to simplicity and it worked well but now with every update something stops working This is very hard as it interrupts our livestream that is managed by non technical volunteers
App worked fine till the app and firmware update. Now it’s totally useless. Can update to firmware 2.2.22 or connect to the camera. Plugged in as webcam it now shuts off every 10 min in the middle being plugged in to USB and with full power. Too bad, wasted $400 on the camera and this garbage app.
Early on this was an awesome app and device. However, the most recent updates make it unusable and the app or device crashes or disconnects constantly. I regret my purchase.
Been using the older version of the app on my iPhone. Downloaded 2.0 for my iPad, but every time I try and login to my Vimeo producer account using my email address it doesn’t work. Idk what to do, I was really looking forward to use it with my iPad. Please help!
Since the recent update, I’m not able to use the camera. The connection between the app, internet, and camera is very unstable. It will not let me use Ethernet anymore. Just awful.
Set up is quite confusing, and keeping it linked to the audio mixer is a frustrating chore that is inconsistent at best. App control for the camera is counter intuitive and so choppy it is unusable. I wish I could plug it in and not use this app.
Two weeks in a row after getting the new 2.0 app our live stream during church crashed. If this happens another week I’m going to expect either a serious fix or a refund. Be warned!
Ever since the latest firmware update we are unable to get out of an update Facebook settings loop. Uninstalled, signed out, restarted, nothing is working.
Mevo allows anyone to live stream with ease. Our dedicated iOS App allows content creators to control their Mevo cameras and stream in stunning 1080p HD to multiple streaming platforms like YouTube, Twitch and many more. Control your Mevo Using the Mevo Camera App, you can control every feature of your Mevo camera. Instantly Stream to Your Favorite Platforms With a few taps, you can stream instantly to popular streaming platforms like YouTube, Twitch and many more. *Subscribe to Mevo Pro to multistream. Gesture Controls Produce dynamic and compelling content by tapping to cut, pinching to zoom, and swiping to pan. Facial Recognition and Autopilot Enable autopilot and the built-in AI will track faces and make live edits for you. Add Graphics Add custom graphics including lower thirds, corner bugs, and full screen images and video to elevate the look of your stream Adjust Video and Audio Settings Control exposure, white balance, audio levels and quality. Versatile Streaming Setups Mevo integrates seamlessly into any setup with Webcam Mode, RTMP and **NDI|HX compatibility. Premium Features Get more Mevo with Mevo Pro subscription. Compatible with Mevo Start, Mevo Plus and First Generation Mevo Additional Support Visit help.mevo.com Footnotes *Requires Mevo Pro Subscription ** Streaming via NDI is only available with the Mevo Start Terms of Service: https://mevo.com/terms Privacy Policy: https://mevo.com/privacy
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