Meta View

Was very excited to use this with my new Stories glasses. I found that when photos and videos are transferred from glasses to phone, the View page distorts and no longer gives access to the settings button / my picture. Also the word “Captures” looks cropped on the top and bottom. Is there any fix to this currently? I’m using an iPhone 12 for reference. Thanks.

I love this application, and it’s very accessible, and easy to use. However, I am stuck on one screen that I cannot get past. It’s asking me to share my data with you guys to improve your guises products and the mobile app. It wants me to scroll to the continue button and I can’t go any further. Is there a way to make it so that voiceover can cooperate if there is a checkbox that can be added please? I would greatly appreciate it. I am blind, and visually impaired and I can’t see what’s happening on the screen and I may need your guises help. it looks like to voiceover when I select either share my data, or don’t share my data. It is grayed out and it’s dimmed and that is not supposed to happen. Is there a way to fix that? I’m setting up my new Ray-Ban Smart glasses for the first time, but I’m having a little problem. The Meta View app, is stuck on one screen, and I can’t go further than what I can do. I was able to create a meta-account with my email, and password instead of using the continuous Facebook option. is there anyone, that is willing to help from meta-support, and/or Meda Accessibility support? That would be greatly appreciated if they can. thanks a lot guys for your help. If any help would be greatly appreciated. Thank you so much.

I never write bad reviews as I feel like it’s important to work with the developer to fix the problem instead of complaining online. But I am completely frustrated at this point by this app. I purchased these glasses for an amazing trip to Alaska. They worked great, in fact, the videos that I was able to upload are beautiful! However, after an amazing zodiac boat tour in a fjord that I took many pics/videos on the app will NOT OPEN. Not at all, immediate crash. I chat with “support” and their steps are go to app and log off. Impossible as the app won’t open. Next step, restart glasses. Ok, done. That does nothing for the app crashing. After being assured the non uploaded data will not be lost (the uploaded data goes into the app AND the camera roll if you set it up that way..fortunately, I did) I delete the app and reinstall it. Same issue. Crashes upon opening. The last suggestion from “support” is to wipe the glasses and start again, losing my data!! I am hoping this is something that can be fixed. I LOVE the concept of these glasses. But if I lose the videos of my trip, these glasses will be returned. I am happy to revise this review if I could get actual help with the crashing issue.

One thing that is frustrating is seeing within the phone’s storage setting that the app is using a lot of data. I went into the app and deleted all of my media yet my phone was still showing the app having 18 GB of documents and data. The app needs to better document how much data it is using and explain why deleting media does not change the data shown being used by the phone’s storage setting. I don’t actually believe the app was using that much data, but since there was no real way to verify anything I just logged out, deleted the app, and reinstalled. They should make it easier than this, but one setting I’ve changed is the auto save feature. You’re better off auto saving to your camera roll, allowing iCloud to upload your media, and deleting the media from View to avoid having a storage issue. Not sure how this will work out so we’ll see. Again, FB should make the app more transparent when it comes to how much space your media is using within the app.

I’m going to get married in October. I’ll be wearing my Ray-Ban Stories prescription glasses. It’s obtrusive to reach up and press the button every time I want to make a video or picture. Especially if I’m facing my bride as she’s walking down the isle. It would be really nice to have an app extension on my watch that I can tap as needed to take photo and video of her coming down the isle to me. Please make this a feature! Before October! That missing star in my review is that. Everything else is perfect. When I go on walks my music and podcast are right in my ear not obstructing hearing my surroundings. If I want a picture or video while out it’s a tap away. I love it. Except that one missing tap for Apple Watch in those moments where it’s really needed.

Connection is extremely unreliable. I am wondering if this is an iOS15 (new release) problem and will be addressed by Facebook. I hope so. Taking videos and pictures actually work really well and I can upload them into the app without issue. Where is fails miserably is Bluetooth music listening. Listening to any music (library or streaming) cuts in and out. And that’s having my phone in my hand and looking right at it. Further, the Stories just flat out disconnect for no reason at all. So not only do you get music cutting in and out, you get a few minutes of it before the connection is lost. Oddly enough, go into settings (iOS) and the Stories show connected. I can’t compare these to iOS 14 so I will hold onto them thinking maybe this is due to the new software but if not, these are going back. I like the concept but it’s way too buggy.

I was excited thinking these would have the similar capabilities as Snap/insta360 with huge fashion potential. Product management took 25% Snap, 25% Bose, 25% Ray-Ban, and 25% 1990s gadgetry. 1. Glasses aren’t horribly bulky and 99.9% of the people you talk to while wearing won’t know they are camera glasses. 2. The audio is just okay. Listening. 3. The mic, well. Go to five below and get yourself the same quality mic. 4. Video clarity isn’t horrible. Not go pro or dji quality. The app is straight garbage. Product managers rushed this to market. Hopefully they iterate on it…. I’m sure they are working on a better product that will replace this. 6. The app is super basic. Video playback is horrible. 7. Down load is slow. I assume they are restricted by the hardware as it connects via wifi. 8. The editing tools are really limited. 9. The collage tool misses anything of value. 10. Limited size 4:3 and portrait view are your options. 16:9 wasn’t. In the end, this product is worth $150-$200 (that’s a stretch). It’s made in China. Feels like it. Lexotica and Facebook. It’s purely a novelty for people with disposable income. Insta360 go is probably a better and more functional option. Plus, going to the bathroom becomes super creepy for men if someone does know these are camera glasses. This is an honest review by a guy who paid full price.

Overall excited about smart glasses and thus eagerly bought this 2nd version/iteration per the good early reviews. All functions worked great during two hours of continuous usage (voice chatting with friend thru messenger, hey meta, playing music, taking pics & videos and importing them). Though once I took them off in which my iPhone 15 switch the audio automatically (cool 👍) to speaker phone which was really cool, yet once I put the glasses back on that's when they stopped working reliably. They Went from working 90 to 100% to 10 to 15%. Examples being The Meta assistant now rarely responds when I say hey meta and my friend who I was talking to fine for almost two hours thru messenger can not hear me any longer thru the glasses (fine when I switch phone to speaker). Also it no longer will import media from glasses into meta view as it did during the first two hours of usage. Exciting idea and future yet I'm not so sure if Meta can get this right (reliable/always works as advertised) as they do not make their own phones or phone OS. Apple's version of this since they own phones and software I bet would great I'm sure!!! Might be taking these back unfortunately.

I have had my Ray Ban Stories and Facebook View app for a few weeks now. I have always had trouble exporting any pictures or videos from the Facebook View app. When I try to export a video or photo from the View app to my phone I get an error saying “ export has failed. Try again? No matter how many times I try to export anything, it fails with the same error. Any pictures from the Ray Ban Stories show up in the app with a explanation mark ! in the upper left corner of the photos or video’s. There is no way to get photos from the glasses or video’s into my phone without using the view app. The glasses and my iPhone 13 Pro connect via the Ray Ban Stories wifi, but exports still fail repeatedly. Any help would be appreciated.

Constantly having connection problems as the phone transitions between Wi-Fi and 5G. Other apps work seamlessly after the transition between networks but Meta View frequently needs to be relaunched. Meta View AI provides inconsistent capabilities insisting that it cannot get real time information then turns around and provides the latest news, but only in extremely short clips versus a summary or any serious content. Meta View insist it can’t get real time information and only has access to its trained information, yet provides the weather. many other inconsistencies exist and its answers about its capabilities. Many times meta view will simply not respond and provide a tone indicating it failed. I find myself repeating my prompts many times some days. Overall, it’s a good proof of concept or even a beta application, but does it really represent as commercial product at this point? It seems to be the lesser of the LLMs out there and considerably smarter than the daft bot named Siri. Meta AI is not bad, but it is rather juvenile in it’s capabilities. The MetaView app bugs In its inability to connect to the Internet are a bit frustrating.

Meta Facebook once again proved that it is selling me As a commodity and not selling products to me. The privacy options for me to protect myself from Meta are vague and insanely limited. Basically, Meta can collect whatever it deems necessary for its operations. And I can adjust/opt out of minor privacy options. Meta will know more than my wife about me and my movements, what I look at or about which I want information, etc. I had really wanted something like meta’s new smart glasses but Meta’s AI and product require me to give up my privacy. Not worth it to me! Why can’t the app and Meta add privacy like Apple is for its AI and products - so I can actually be private from corporate snooping and meta selling me as a product to advertisers and other corporations??). Really disappointed in this app and the company. Deleting the app, my new Meta account, and will wait for some Apple AI glasses.

Considering this product is produced by two major companies, the software is terrible. There is no iPad specific app. It will work on an iPad, but only in the portrait mode so you have to rotate the iPad to be able to use the app. The software also does not, seemingly, allow you to pair the glasses with two iOS devices. For example, you cannot use the glasses with your iPad and your iPhone. You would not be able to allow your wife’s iPhone to use the glasses and then switch to your iPhone. this is completely, totally, unacceptable for software from a major company, such as Meta and Rayban. But, as we all know, Meta has no loss of love for anything created by Apple. I only hope is that someday Apple will create a competing device and this one will be “Sherlocked” for Meta.

This is by far the worst app I have ever downloaded in the history of owning an iPhone. Constantly have to redownload, never can connect to the inexplicably erroneous “Ray-Ban” network which prevents use of the glasses in general. All of that on top of the shady engineering that went into the glasses just shows this was a cash grab experiment in the wearable device department for both Facebook/Meta and RayBan. Most often than not, they don’t even stay connected to your device for longer than a few minutes. I regret even making the purchase solely at the hands of the app devs, you all royally dropped the ball on this one. I shouldn’t have to call support every single time the glasses need to be updated. Wish I could rate no stars, you all don’t even deserve half of one.

I really do like the glasses they work really good just a little bit getting used to but overall I love the video in the can go from 60 seconds to 30 second videos and this will be really good for real’s and story your I mean this is awesome. I really enjoy the system the way they are. You can talk on them as a phone calls. Listen to music while you’re just you know in your car or out at the park without Carrying around the radio I very very very much love glasses

I love how easy it is to charge very un - noticeable to the eyes others which i love just look like a great pair of Ray Bans … the thing is learn to play with it before you bring it into public because it does connect to music but you can turn it off !! It will talk back but you can also lower the volume and turn it to the minimum so it not noticeable i promise i love these glasses!!! definitely get the warranty and it’s change from regular glasses to sun glasses In seconds I LOVE THESE GLASSES

Got the Wayfarer Stories as a birthday gift. Used them a few times for my son’s basketball games, no problems. A few months pass, I decide to use them because the wife and I will be zip lining and white water rafting. I take pictures and videos and they show in the gallery. Here’s where the problem lies: the app will not load them. I keep getting an “unknown error” message, which seems to be happening because of the newest update to the app allowing 60 second record times. Ray ban customer service suggested clearing the app, and ultimately uninstalling the glasses, deleting all the pics along with it. I’m not about to lose all of my pictures because of this app. Make a fix.

Bought these glasses and was excited to get them working. Downloaded the Meta View App and tried to pair the glasses but as soon as I try to select a different case, which matches mine, the screen goes black. I tried to pair them through the other case option and it does not work. Reached out to Meta support and they were unable to address the issue as well. I then logged into here to see if anybody else had a similar issue and found the Developer responding multiple times saying to Update the Firmware. YOU HAVE TO CONNECT TO THE APP TO DO THAT. Unbelievably terrible advise and assistance. I can’t wait to get my money back for these glasses.

Just received my glasses for Christmas and trying to update them. Been trying since last night and every time I get a failed message stating it can’t join the temp wifi that the glasses create. Well, that’s a lie because I checked to see if my phone was connected to the Stories wifi and it was. I’ve favtory reset the glasses twice as well as deleted the app and nothing works. It’s connected to my phone via bluetooth, I’ve already confirmed that. Even after favtory resets, I’ve made sure that the app connects via bluetooth and even checked in iPhone settings that it’s connected. Still a no go. What a disappointment!

“Updating your glasses “. Over 20 minutes later and still not working. Receive message can’t connect to the temporary Wi-Fi network. I had this problem before and then the glasses miraculously started working. I currently can’t use them as intended. I am able to listen to music but can’t take photo or video. And when I could take photo and video, I was unable to download my captures. I was told to return them for a new pair, but I’m not so sure the new pair won’t have the same issues. What to do? What to do? These cost too much to be having issues affecting the basic functions of the glasses. My two cents.

Since the update to Meta View from Facebook view, the Rayban stories first generation are difficult to connect. Once you’ve done the update and lost connection. It’s impossible to add the Rayban stories first generation again to the app. When trying to add the ray ban stories, first generation as new glasses you can’t choose the first generation, you can only choose the second generation to add. So you need to uninstall the app and reinstall in order to be able in the app set up to add the Rayban stories first generation. If you have a second pair of Rayban stories, you can’t add them..

I recently purchased the Meta Ray-bans and I still am not able to set them up every time I open them I am prompted by the same error “ something went wrong” and “please wait and try again later” Before buying these glasses, I consulted meta’s own AI. Meta AI Went on an inaccurate and false information frenzy on how it would be possible to develop a custom app for the Ray-Bans but after doing further research and scavenging the meta-developer portal I came to the conclusion that there is no SDK for the glasses. These glasses have huge potential But currently, I see where all the negative reviews are coming from.

"Severely occupying iPhone storage space!!! After transferring the captured content to the phone’s photo album, deleting the photos and videos within the app doesn't free up space!!! The app still occupies the same amount of space!!! The only way to clear all images and videos is by uninstalling and reinstalling the app!!"

I have two pairs of the day ban story glasses and neither one of them allow me to join the local Wi-Fi "rayban stories". I did I hard reset, reinstalled the app, re- paired both the glasses several times and still nothing. This is just ridiculous and looking on line it seems everyone is having the same issue with these.

I’m having trouble with the app not allowing for videos on the glasses to download. I have no VPN active, have forgot device, reestablished connections, and still no progress. The app shows I have 12 videos to download. Upon pressing the download button, the circling line activates before returning to the same download icon with nothing having downloaded. There’s no trouble shoot suggestion or thread online to easily observe and address the issue.

This product (glasses or app or both) are not reliable. Connecting app to iPhone 12 Pro Max required multiple attempts to set up and download new firmware. It was lucky that worked. Once I took pictures and videos, I could see thumbnails but could never download the image or video after multiple attempts, restarts, and different approaches. Other functions like Bluetooth headphone, voice commands to take pictures and videos, touchpad control worked. Great concept for hands free video but the implementation is not working for me and online support is not robust. Glasses were comfortable!

Got them in today and was super excited. I go to download the app to start pairing and it does absolutely nothing. Every time I try to log in it just resends me to the sign in page even after resetting my phone, uninstalling and re-downloading, changing to an older version of the app, as well as trying it on my roommates phone. There is no WiFi or phone signal issues either. Trying to contact customer support is a joke you have a better shot at winning the lottery then getting them to help you. My best word of advice is don’t purchase or return them asap.

These glasses are great! They are a bit limited currently on what the Ai can do for you but I can see that changing with future updates. being able to capture moments as they are happening without having to get your phone out of your pocket is pretty great. as they stand now, it’s a good glimpse to what is to come with tech built into glasses

They’re so cool! Unfortunately it stopped connecting to the WiFi to import videos and pictures. I have iOS 18 and iOS 17 on two different devices but still doesn’t work. I tried restarted, I tried to connect directly to the glasses, I forgot the network in Bluetooth, rebooted my phone, I even factory reset the glasses but no luck.

After 3 weeks my glasses will not pair anymore. After numerous attempts and reset. And of course. You will need to buy another pair as a solution. And when it happens again just buy another pair. If you have had a prescription in them it’s even more expensive so overall they were fun while they work but no fun in losing captures and having to do a reset just for your glasses to NEVER PAIR AGAIN.

Sooooo, really wanted to love these, and I do for some reasons. That said, one of the main functions I was excited about is unusable because the app keeps directing me to a broken link when I try to connect to messenger. Idk if anyone else is having this issue, but I just deleted and redownloaded messenger and it STILL didn’t fix the issue. I cannot connect to messenger at all, what a bummer!! Also, if you have bangs like I do, the bangs often hang in front of the camera lens, so be sure you brush them out of the way for a good shot lol

I'm late to the party and missed out on the early access program. One of my dream features is being able to point at a word on a page and have Meta help me explain what it means. Unfortunately, I can't access that feature yet, so I'm giving it four stars.

Whats the point of having ray bans, taking pictures and videos and the view app won’t download the pictures n videos?!?!? So annoying! This is what the app needs to do properly! I don’t see me doing anything wrong, I have my glasses in range, on and with a supported connection and the view app fails me. I do everything im suppose to do but this app continues to fail to download the captures. Smh. I spent too much $ on these glasses YALL FIX THIS!!!!!!!!!!!

Been trying to log into the view app since Christmas morning, unsuccessfully. These Ray-Bans are a $230 paper weight without use of the View app. When I try logging in I receive the “unexpected error please log in again later) over & over & over again. Meta/Facebook is absolutely worthless when trying to seek out help. It’s next to impossible to contact them for support. I’ve emailed them multiple times regarding the issue and have yet to hear back from them. VERY FRUSTRATING AND DISAPPOINTING!

App works. Connects to glasses and allows full functionality. -1 star as you have to use this app to import media. Would prefer direct ingestion into the camera roll. I also have concerns with privacy issues. Music works well and sounds good. Photos and videos are easy to take and convenient

I’m getting an audible error message that the camera was covered even when it records video just fine. It’s saying there’s hair, a hat, or just camera covered. It’s not though. Hat pickup in photos has been a problem in the past.

I do obsessed with rayban meta and the functions on Meta view app, just one more suggestion, if there is a way to optimize the phtoshooting, I mean the photo resolution, The color tone of the photo is a bit heavy, there is no way to restore the real image, is there a way to improve the software upgrade?

Amazing camera and speakers. What I don’t like is I have to be connected to WiFi to import photos and video. At least have the option to connect to my cell phones hotspot while I’m out and about not wait til have a WiFi connection. I’m the type of “Right there and now” person. No FaceTime connectivity either which was my MAIN reason why I bought my Meta glasses.

Quick & easy set up. Personally I’ve had a dang great experience with setting up the Meta Glasses and app itself. I don’t want to compare & contrast but it’s a pretty easy set up. Wasn’t difficult or confusing at all. Love my meta glasses and love the app that’s super easy to use!

I own two of these glasses yet I do not have the option ro join the early access program. I have updated the app and the glasses have the latest firmware. Also, there is no direct way to contact support but through this method.

Wow! That’s all I can say. I opened the box, seamlessly went through account set up. It was amazing that it linked to my existing profiles so quickly. And I started using the glasses after mins. Recommended to so many friends.

Spotty connection. I can connect with Bluetooth and listen to music but try the Meta View App and no luck. I cannot do the pics or vids. It connects every other time I try. Now there’s an update that I’ve tried to install dozens of times, resetting glasses, deleting and re-installing the app but I get the following message every time: Wait before update Your glasses aren't ready to start an update because they're still turning on. Please wait about 15 seconds and try again.

Much like all the other recent reviews, the app no longer works after the refresh of the design. Can't connect existing glasses and logging out and trying to log in doesn't work. It says password is wrong but it's definitely right, it might have to do with 2FA not working properly in the View app. When I was logged in, it said the glasses are connected to another account which is not possible when I only have one account.

get these glasses. they will bring smiles & joy. from listening to ur books and music as u walk to snapping pix and vids to ur calls!! AND this smooth easy , creative content APP…montage videos w sound and mixed well…top shelf! if u want a bit more joy in ur life ….get ‘em☀️☀️

I got my glasses today and I was excited to set them up using the app but every time I open the app and tap "Get Started" it crashes. Every. Single. Time. This is awful. So I guess I'm not setting up these glasses? What the heck? My phone is an iPhone 15 Pro Max so it shouldn't be a hardware issue. I tried restarting my phone, messing with airplane mode as suggested by a Reddit post, etc. Nothing helps. This is ridiculous. I'm at a loss for what to do now.

Can we have an option where you don’t crop the videos? I see it when the video is rendering, you’re cropping in such an awkward crop… like I’d prefer to see a wide angle look than an overly cropped video. Like the photos have better depth of field, give videos the chance to have the similar approach. Please help give updates to keep the video without any cropping… 🙏🏻

My Ray-Ban Meta View glasses initially worked perfectly, but now I can't get the app to pair with them anymore. I've tried uninstalling and reinstalling the app, as well as performing a factory reset, but nothing has worked. The support team hasn't been helpful, and I'm now stuck without being able to use the app with my glasses. While they still function via Bluetooth, the voice features, photos, and video capabilities no longer work.

I bought a pair of stories and I really enjoyed them! The color and style of the glasses were amazing and even the Bluetooth functionality was cool, but the app did not want to work at all. I would try to sign in only for it to take me back to the welcome screen and ask me to sign in again. I’ve tried everything I can to get it to work but to no avail. There really needs to be a way to use the glasses without the app.

The glasses keep resetting on my face every time it slide down a tad bit. Keep switching between all my devices when I put my music or calls on glasses it’s always disconnecting and reconnecting and that’s annoying!!! Having the app open to upload pics is lame! Why don’t it just do it directly automatically! The words on the lens is also annoying I see it in the corner of my eye….. and it was cool till they took off the montage feature as well….

The first time I tried them I took two pictures and press the big green download icon in the app and it works. Next day I took more pictures, 22, and press the button and nothing it’s downloaded. Every time I tried the icon shows a loader then stops and nothing happen. There’s no error alert or some feedback. The counter badge still says 22 pictures, that I can’t download to the app. Very disappointed of this.

I love these glasses!!! I like how they are hands free. The video and picture quality is as expected. I wish the AI was better. My BIGGEST ISSUE is whenever there’s an update I lose connectivity from my phone to my glasses and then it cannot be found. I have to unpair them and they still do not work. The Ray-Ban site is no help. But then after a couple of days it works again. Worth the price but not the headache.