Have used the service in the past with some success for basic legal issues and documents. Major complaint is the phone app, it’s still designed for tiny screens and gets quite a few issues when opening with really basic problems like “page cannot be found”. I don’t really complain about application experience but in this case it’s at a high school project level in terms of quality and would barely pass even that. A small investment into this would help improve the overall experience with the service. Side note, web page access is about the same. Looks like it’s the forgotten app at MetLife..
Met Life legal is awful. My experience with it after almost a year is that they don’t care. You pay for a service you don’t actually get. I’ve had 3 times now where I tried to get an attorney to call me and they did not. Are they not under contract to call back? No 15 minute free call? Apparently not. I absolutely cannot stand Met Life legal. It is a lie. You are wasting your money and I will be canceling my plan. Save yourself the trouble and go through legal shield instead. I’ve had good experience with them in the past.
This App is horrible and I’m paying for legal assistance and everything I need help with they don’t do it, even though they say it is within my coverage for the services that I am seeking! Save your money and just hire an attorney off google! MetLife Legal is a joke! I’m trying to cancel my account because they can’t provide me the legal services that I’m paying for! The lady tells me, you basically can get your Wills done if nothing else, well that’s not what I need out of your company! Poor customer service!
When you have an app this bad and buggy, what even bother paying a company to create one? This is by far in the top three worst apps that I have ever downloaded from the Apple App Store. I couldn’t get past the login due to the page not being found after spending multiple cycles entering my email, just to be auto directed to a different box mid typing.
On the first login I get “Oops this page could not be found”. Somehow I managed to login and explore the services. I can select multiple attorneys (for example) but I can send email to myself with the info for just one at a time. The search feature results in “Oops...” again. Did everyone who worked on this app get laid off before they could finish?!
Not sure what happened to this app but it is simply worthless. Can’t log in, can’t do nothing!!!!! Just keep getting “Opps something went wrong!” So I decided to you my computer and can get logged in only to get errors and can’t see any lawyers. Come on!! Are we really paying for this service that doesn’t work??
Might be a better name for the app since that’s what shows up for several functions. I agree with other reviewers that you’re better off with no app than this one.
This app was made in 2014. And it shows. Instantly turned my brand new iPhone into an iPhone 5! If a company can’t sort out their app over 6 years, seriously makes me question their ability to provide the services I’m paying for!
Error 404 on any button clicked. Worthless phone app - have to use the online website. Wondering if their legal services are as bad as their app. Deleting the phone app now - the storage space isn’t worth it.
This app is in dire need of an update - I keep getting page not found errors. I would expect to have a working app from MetLife considering I pay for this plan biweekly. I don’t think that’s to much to ask.
There’s so many bugs in this app it’s impossible to use. It hasn’t been updated in 4 years. I’ve had decent experience with MetLife legal, but this app is a nightmare and waste of space
This app was written by an intern. Honestly I’m better off making a shortcut to the actual web site rather than keeping the app. Honestly this is so bad I’m really wondering if it is a scam app to steal my info. Seriously sketchy app. Don’t download.
As others have said, it’s almost completely dysfunctional. I just keep getting the “page cannot be found” message while trying to navigate the app. Useless.
The app shows 404 Oop! The page could not be found. However I was able to log in but could not navigate through the app because of the same 404 error. I do not recommend this app.
Got access to MetLife legal through a work benefits plan. There app is so buggy it’s inoperable. I got 6 error messages and was redirected to the log in page repeatedly.
This app is beyond embarrassing. MetLife fails as a company to deliver the most basic digital experience for their customers. Worse than a piece of garbage
The previous person review is from August and the app is still not performing any better in March. Is anyone looking at the reviews? The app is not performing properly. Please update.
You must Enter the last four of the MEMBERSHIP number every time to have access. It should memorize your login info. Once in, It has all the necessary information... just like the website!
Works great. Limited to what you can do within the app but gives a lot of information. All the links and contact numbers are available here, make this app very useful.
Prospective members can explore their company's legal plan benefit. Current legal plan members can access their legal plan benefits: - Determine what legal services are covered by your plan - Locate network attorneys who can handle your legal matter for you - Issue a Case Number that that the attorney will need to provide services to you
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