MetLife US App

I was asked by my Dentist’s office to confirm if any changes to my group #. My initial questions could not be handled by the automated system. I was pleasantly surprised to see how fast the automated system transferred me to a live customer agent to handle my questions. Neika, the assigned agent, handled my questions on the spot. She also offered to send updated cards by mail. After 9:30 PM (et), the entire situation was handled in less than 7 minutes. I was impressed. Thank you.

I have had 4 calls about this issue with the app and have an open case that has not been resolved. A few weeks ago (3-4), my app all of a sudden started saying I don’t have dental coverage (I do) and when I called or used the website, all my information was showing up correctly. So I called and a very nice person said they would open a ticket and let me know when they start looking into it. When the IT team first started trying to fix it, they changed my password WITHOUT notifying me. There is sensitive information on my account and that was a breach of trust. I called to complain, and another nice woman said that the IT team hadn’t looked into it yet since my call a week prior, and they might not know how to fix it since there is no IT team for the app, just the website (which works for me). She then went to ask them and turns out they WERE looking into it but did not write anything down on the ticket (so there is no trace or accountability as to who changed my password). She then said call back in a week if no one contacts me, which no one did, so I called and got someone who did not seem willing to help. This was two weeks ago, and my account is still not fixed.

I have not been able to file a claim successfully online. There is always some kind of issue when using my tablet or smartphone. I’ve been able to enter all data and when I click to submit electronic signature I get a message that I have been timed out and all my work has been lost. I have gone back in and entered all the information and clicked on ‘save for later’ and that also results in a message that I have been timed out and my work has been lost. The 2 prior claims I have attempted to submit electronically have also been a bust. I’d like to be able to submit a claim conveniently and easily online, however, I believe your website and app need a lot of work. It is very frustrating.

Had to contact MetLife since I couldn’t log in on iPad. Had been able to log in just a couple of weeks ago. Was told Safari was a problem, wanted me to download another browser - didn’t want to. Suggested getting the App - I did and was able to log on that way. Happy now. App works fine.

The navigation buttons along the bottom do not work. They rarely respond to touch. It is not clear how to navigate to other screens. When they do, the screens in the app open as blanks. Every time I try to log in it forces me to reset my password. It will load expired benefits information for a company I left more than 5 years ago and I cannot figure out how to remove that. However, it will NOT load my benefits info for my current job. I have now spent several hours on the phone with technical support, over several days, and I still cannot access my accounts. Can’t access them on the website either, with a PC or a phone.

When i go to register my online account I’m not able to complete the process. The first page with my basic info wasn’t a problem but after fill out the contact info page and hit continue, the info I just entered is cleared and a popup box about how they use my information is instead displayed without me progressing to the next page. I’ve tried to fill out the contact info and tap continue multiple times but it always ends with the same result. This, unfortunately, makes the app functionally useless since I’m unable to actually finish registering my account so I can’t actually login.

Metlife didn’t send me ID card after 2 months, so I decided to create an account with them to get my id card details. I successfully created an account through website Then when I tried to login, it showed me never ending loading spinner. I downloaded application. It also took like 30 sec to load page after login. Then when I click “view id card” link, it shows me spinner for 30 sec then showed an alert to retry and bring me in infinite loop of spinner and alert message. These insurance companies make billions but don’t spend some money to hire professional developers…

I sign in and the app says it cannot find account. It then gives me the option to link. I provide the information requested. I am then told that the account is already linked and am asked it I want to link another account or go to dashboard. I select dashboard and receive the same message that no accounts are linked. It is a loop with no exit. When I select the menu in the upper right, I only receive the options to edit my profile or log out. Yes, I have logged out and logged back in. Yes, I have uninstalled and reinstalled the app and logged in. All return the same result. Pretty poor for a company this size.

Tried installing the app. I would input my email and phone, get a pop up telling me how they use my data (no checkboxes to confirm), click either the X or “continue” button (I did both - multiple times) - only for the app to clear my email and phone. Since both are required to move on - yeah. Never even got through account creation. And since they don’t list their number for my particular type of insurance on their website… guess they don’t want to be in contact. So Godspeed to anyone that wants to get in touch with this group.

Mobile app does not work, at least for my employer that is. I have a previous claim and a current claim in for Short Term Disability and my account shows nothing at all, but instead tells me to call MetLife. Without a claim being present than no other features are useful like uploading and downloading documents. Website is just barely better because they actually show me my claims, but that’s all. I still get paid from my claims so there is that, but things would be more efficient if they invested a little money into their technologies division.

I can not see my coverage for my auto ins. with the app. I added a new car to my insurance a week ago and haven’t gotten the cards. I have called several times (3 or 4 times) and the waiting time on the phone is too long and nothing about my cards. I have my ins. with my employer, The Home Depot. The service is not good, I’m not happy. Thinking moving to Geico. HELP.

Having Dental Insurance with MetLife is fantastic. My claims are always processed so quickly and to be notified when it’s complete is an absolute plus! Their site is setup to where you can easily navigate through it and find exactly what you are looking for with ease, unlike some. I’d give them 10 stars if I could.

I cannot view any policies in the app. The website works completely fine, but it does not recognize or add any of my home or auto policies. I have tried at least a dozen times. I know they were bought by Farmer’s. Whenever I try to log in there either, it tells me to login with MetLife. This is completely useless. Spent over an hour at the car dealership trying to access my policies. I couldn’t find them on mobile. I eventually had to borrow the salesman’s laptop in order to login in. App is terrible. Please update to allow us to add policies.

Just downloaded it, signed in, (already have an account), and can’t link auto policy and work account together. Tried to enter my auto policy number and it only allows numeric entry only, you can’t put any letters in the policy number. My policy number has both letters and numbers. Also, it didn’t recognize the company I work for. It list suggestions and recognizes my employer when logged in directly online. Should have listened to the reviews, but thought I’d give the benefit of the doubt and try anyway. Very disappointing.

This company is absolutely trash along with its app. App never reflects your account accurately compared to their website (which is another joke) and the company jerks you around with your claims. No one ever calls you back when they say they will. Customer service somehow “doesn’t have numbers to claim managers and can only put in a call back request” that the managers don’t do anyway. You pay for their service only for them to deny you as “not covered” this company is a thief. Stay away from them.

This app is not working most of the time, I’ve tried to look at several different aspects of my account and it always comes back as error or timed out. This app need to be revamped and updated so that is more user friendly.

If you try to show your insurance car using the app, and you say that this is a MetLife app the nurses already know that it will take a long while. I had a good laugh is about it, but is this really annoying. It makes you wait to login, it makes you wait to load your profile, it makes you wait to look policies, and make you wait for every search that. 5 mins to get to the first page. Not only me. I cannot believe MetLife has an app like that.

This app previously works perfectly fine with looking at your coverages, limits, estimates and finding dentist offices but now none of this works! Even the link to show the coverage Card doesn’t work anymore and it’s been not working for months. You guys need to stop updating a working app and now it’s completely not working. Even your website doesn’t show coverages and estimates. What is going on with this?? Did you lay off incorrect DBA and now everything is broken????

When I go through the registration process, I am asked for an email address and phone number. After I enter these and hit continue, I am given information about how my information is used. Once I dismiss that prompt, I go back to the entry page for my email address and phone number, with the fields blanked out. Entering them again repeats the same process over again. There is no way to complete registration and log in.

A good user interface will deter Support calls. A good user interface will help a client find the data that they need in a way that is logical. A good user interface leads a client logically through web interface menus and screens as a reasonable person would expect from an app. This app fails on all levels. I think the data is there, you can find the certificates, claims, correspondence…But only if you’re willing to spend a significant amount of time. The face ID does not work in the app, even though it shows the Face ID icon in the mobile app . The support team does not know how to troubleshoot or let you know if it should be available or not. There is loads of room for improvement here. Good (MetLife) product. Pitiful mobile App.

If you can’t even complete registration in the first two screens because it keeps kicking back and never put information in, it’s not a very helpful app. Every time when I import my email, and then my phone number, what a deal with my data. Then I am prompted to press continue. When I do that it clears all of the data I just put in on that screen and starts the same page all over again - blank. Fail.

I have been trying to register in this app so that I can easily use my plan like other apps but it will not finish registration, I get to the assigned number question then it will say can not find the number and then freezes..I don’t know the problem. I had deleted the app and downloaded it again, same thing.. I have it a 2 because it still allows finding a provider.

Insurance is good, but even the best insurance can not overcome poor Doctor availability and performance. Fortunately, I have an excellent Dental Doctor and when needed an Oral Surgeon. Oh, almost forgot, an Endodontist who almost makes you look forward to a root canal. Throw all that together with Met Life and I got it made.

App has a bug and will not allow me to complete the log in process. When you enter your primary email and phone number it has a pop up notification informing the user how the information will be used. When you click OK, it wipes your email and phone information and your stuck since you can’t complete these fields and continue. Should be easy to fix but for me this makes the app useless at this time.

It’s a simple app but wish it had a page that listed my coverage from cleanings to whatever it only gives estimated costs to major procedures and I want to know more it’s too simple Their website also doesn’t work on a mobile device I just get blue screens for it. So yea can’t find anything on the go with them.

When I selected my coverage, or even my card fo example, the app told me an error has occurred. I was however able to access claims including pretreatment estimates.

Year after year, the same problem. Having one account number confuses my homeowner’s and renter’s policies. Worse, trying to pay by credit card is impossible. Fill in all the information, and the app or website, says “Sorry, could not connect. Try again.” Then it forgets what you entered. Eventually I give up and make a phone call, which is fairly painless. Deserves zero, or even negative stars. Maybe it works on PCs, but it ALWAYS fails on Apple apps and browsers.

They are used to work very well. However since the farmers purchase, both the app and the website browser display and accurate data, which concerns me for data integrity reasons. Both methods display multiple duplicate policy entriesOr display in accurate coverage details for the policy you wish to view. I am working with MetLife for several weeks trying to resolve, but am nearing the end of the line with my patience. Looks like a new insurer is in my near future.

It takes forever to load. Of course, that is assuming that it even finds my (THREE) policies. Half the time it tells me it can’t find them, rendering the app entirely useless. The website is equally as slow but at least it eventually gives me what I need. Submitting a claim is relatively easy here but it just isn’t very accessible/user friendly after-the-fact. Much to be desired, indeed.

My company just got MetLife & the app is so basic. There is no contact info on there. There is no details other than finding a provider & you can’t even have a place to search the names of providers. It takes so long to scroll & keep hitting load more & you can’t even sort the list.

Whoever designed this app needs to go back to school. It’s not user friendly. Very hard to navigate. You have to push random things in order to get to claims . The screen on the app gets locked so you can’t minimize or maximize the screen . Causing the screen to lock so you can’t see all the options to continue to make a claim. From here on out I will only use my web browser. Hope you fix this soon .

The app is supposed to link all my auto and home because it gives me the option to do so. When I go to enter my info I’m being told something went wrong and my policy cannot be seen on the app. Not convenient at all; so each time I want to see my policy I have to go through the online version. Customer Service I would give a very low rating. Long waits on the phone to talk to an agent and too many prompts to get to someone

Signed on with Farmers 5 days ago and they issued a MetLife policy for our auto insurance. I can login to the website but every time I have tried to login to the app there is a message saying “sorry there was a problem loading your profile. “ All profile information on the website is complete and correct. The app support link brings you to a website that has no link, useless.

Time after time after time I try to pay my bill online via the app l. The system portal tells you after the fact that there are problems and you will have to start over. Unacceptable. Not to mention that I no longer get notifications of when a payment is due. Which worse I’m forced to use a nickname like upset John or frustrated John and believe it or not those names have already been chosen.

I needed to check which dental plan I had to confirm I would be in network after unexpected tooth pain - but I couldn’t even get past the login page. I just created my account within the last year and had saved my password to my phone. I got an error saying “Sorry there was a problem loading your profile”. No phone number to call, nothing - can someone help me?

Not a contains search, not a keyword search, searching for a provider on MetLife Dental is an exact search! You have to provide the exact name in the exact format they require in order to pull up your provider, if they’re in network! On top of that, they limit the number of characters you can type into the search. So if your providers company name is longer, it gets cut off! What a joke.

From the very start I’ve had nothing but problems With getting confirmation of my policy details How to access the policy online. And though we began our policy on February 25 - today is March 3 and we still do not have ID cards! We cannot link our policy on the online app and it keeps having an error message. This is beyond frustrating and from a company like Farmers. I would expect better

The registration process was quick and simple. Once I registered online, I was able to download app and see everything quickly and easily.

Website keeps sending me back to login, over and over. I could not found my claims page.

After 1 month provider still had not been able to verify my insurance. I paid cash. Hopefully y’all will start speeding things up.

When I open the app, it asks me to review updated policies and consent. As I do this, I get a message that states the app isn’t working and to check back later. It’s been over a week, same problem. Click on app support and it routes to Metlife website. Lots of ways to contact them about the various policies themselves but no way that I could find to contact support for the app.

The app lays out clearly the options. Of the options I can only get claim status to work. Consistently the other options off an error message. Estimated costs, benefits, deductibles alway give error messages on both the iPhone and iPad apps. And the contact us page offers options but the link does not work. Not great customer service.

Forgot user name but wasn’t an issue. Was able to reset and get in the app without a hassle. Easy to navigate through the app!

The payment system is horrible and doesn’t work half of the time. I end up having to call and pay over the phone. I do all of my business online or through apps and this is the only company I have this problem with. Frustrating from a company of this size.

“Can’t sign you in right now”, “can’t load your profile right now”, “can’t estimate your costs right now.” These aren’t verbatim but an example of the responses I get when I try to use the app. Every once in a blue moon the app works; otherwise it’s performance is less than ideal.

Unable to link personal account after first logging in with company account. My online web account has everything linked. Why does the app not reflect what is linked online in the web browser version. This app and MetLife in general are so very frustrating.

If you have both MetLife and Farmers policies, the app is useless and does not work. The app tries to load your profile, then your policies and gives an error message that it failed to load your profile and to try again. It has been a while since MetLife acquired Farmers and integrated them. They should fix the app so you can actually use it.

All of my personal information is correct but I can’t access my policy details and look at my coverage. What’s the point of having an app that doesn’t give me policy and coverage info? This app would be a lot better if I could find my coverages, shares of cost, plan benefits and important details like that.

Both are weak. For example if i want to see a history of what i have been paying over the last few years i can’t do that in the app. Also performance - speed of being able to pace through the application is very slow. Not a network or device issue as other apps perform as normal.

After recently signing up for several policies and setting up online account access, I discovered that this mobile app is unable to display newer policies. The very helpful customer service rep I called confirmed this. What is the point of a mobile app if I have to log on to the website to see and manage my policies?