There is often a system failure without any follow up, I have automatic charges for prepaid and all the sudden it stopped charging. The app doesn’t update either, names of each plans are very confusing that doesn’t tell you what is included, that makes think they are designed to confuse people and to make them pay more for misleading names of each package which doesn’t mean anything by itself. Since there aren’t much competitors, they don’t improve anything or at least I haven’t seen for years
Paying for US credit card each month is a depressing, Dreadful experience. Sometimes it works sometimes it doesn’t, using the same credit card. The app almost seems to be toying sadistically with me. My credit card works in Mexico, has been used over 100 times in the last seven years. Mexican bank card does not work either, although at least it was explained they they don’t like foreign, permanent visa owners. Anyone reading might would think twice to move to Mexico and help the economy here, Telcel.
The pay function works like 1 day a month, how (Un)helpful is that? You have to repeatedly go to pay before the end of the period. Then, for every unknown reason, you are able to pay. It takes about 12 tries to pay every month. Then, for other questions you have to speak to a person. This app is way subpar.
I have been a Telcel subscriber for years. I never had any problems. Over time, the app has slowly gotten better. I am pleased with Telcel, and the customer service I have received over the years. It is not always the best signal in Mexico City, but that is why I also have an AT&T Mexico account. Where one signal is weak, the other is good.
And the end of the process I know it’s not my card I called my bank and also I made other payment with the card try using other cards and still got the same message payment can’t be process at these time
TelMex Infinitum is so bad that when I really need to work or have to be on a Zoom call I set up a hotspot with TelCel. That works most of the time. Except when it fails. Sometimes it just goes dead for no apparent reason. If I am buying extra minutes at those times I really feel cheated. Dead spots can last an hour, even if you turn off the devices and reboot.
I have had a Telcel account for 15 years. I was formally a tourist, but I have been living in Puerto Vallarta for the past three. I switched from a MIAMIGO plan to a post paid plan. Because I have so many bonus points in my amigo plan, a cat be canceled. To me the points are worthless. Instead I get false reminders of payments due every other week. Graph I have been to the office four times and they cannot resolve it. I am about to transfer phone companies. This company is worthless!
I regularly receive messages from Telcel advising me that I need to pay my monthly invoice. I go into the telcel app to pay and the service to pay the invoice with my pre-charged credit card “is not available at this moment.” Apparently “this moment” is a span of time covering multiple days or weeks in a row. Naturally, it’s impossible to pay via that method and my account is then blocked. An extremely dissatisfying customer experience - on a monthly basis - and very poor app functionality.
This latest version is completely unusable. Never have had problems until now. Can’t check my plan (got an SMS that said I had exhausted my data two days before my new bill cycle and being in WiFi 99% of the time, as has been the case during the past 5 years). I had to go to pay our last two invoices at the Telcel office because you can’t log into the “pay your bill” no more.
After clicking on the icon, it briefly opens and then closes and returns to the home page. Before when it opened sometimes you could not see how much data you have left. Also large chucks of data mysteriously disappears now and then. After living in Mexico for 12 years now I’m getting used to being disappointed by Mexican businesses and their customer service.
Need to support Expats with English Language option
Telcel frustrates me and many fellow expats. The phone service is adequate and pricing is decent but neither the app or most customer service agents can assist those of us who are not fluent in Spanish. I continue to work at learning the language but wish Telcel would accommodate those of us who are not yet competent with Spanish
I’ve tried using the app numerous times. It impossible to pay your bill, even after following all the prompts. Dragged through crappy processes repeatedly only to continuously receive messages telling me to try again later, or unable to contact server. Every single other app on my iPhone functions except this app. As a result of this poorly designed app am now unable to receive verification texts from my bank. No phone service and now no account bank access. I will be canceling Telcel service and will switch to a professional cell service. Don’t waste you time with Telcel, they are a failure and their incompetence is damaging to the customer.
I recharged 200mx last night. I tried to buy the 4.5g package for 200mx and it kept say insufficient fund regardless how many times I fully closed and reopened there application. It worked after I added 30 more MX dollars. Which will probably go to waste. Looks like they only let you recharge of you'll have money left over.
What is the reason that the iPad version rotates automatically, if you are using your iPad in horizontal mode and you open the app it rotates to vertical mode. The best is that the app don’t rotate automatically, it can adjust only if you move your iPad.
Canadian cc which works in Mexico. It is getting to the point that every month I dread getting the email bill. I wonder if it will work thus month. No luck so far this month. It is a major inconvenience to go to the office. Absolutely no help or support from telcel. Waiting for contract to expire then adios.
I have been trying for months to Pat through credit card. I was able to do it before probably 3 payments after that it would not take my card no more. I called them “ no one could help. So much for using the app. Not worth it. And really need it.
Works eventually but crappy app, how can you not Telcel?
This app eventually works and allows me to pay my balance. But it continually crashes or doesn’t respond. Patience is a must. For a mammoth telecom company like age el, it’s just baffling that it can not have a top-notch developing division. They must be cheap when it comes to providing.
I’m very frustrated because the app no longer provides data usage. And I have a five day driving trip coming up! And the app no longer accepts my credit/debit card. I have to have a friend add data to my phone when I’m low! Both issues very frustrating and inconvenient
The mitelcel app is awful. It often says this operation is not currently available. This happens most when trying to deactivate more data. The result is having to call to not pay repeatedly. Overall the app is frustrating. It constantly has issues that are not resolved.
Everytime I try to pay my house internet it says that my password is wrong and I re enter it multiple times until I get logged out of my account. Once I’m logged out of my account the only way of paying it is in person but that’s a struggle because I live in the United States and can only go to Mexico on the weekends. Mi telcel app has to be updated or worked on !!!!
This is the worst, slowest, bugging, and waste time app I ever downloaded to my phone. Every month I try to make my payment is a NIGHTMARE. The payment is not processed with my MX credit card, or even worst the payment freezes or not even download the screen. I tried the website and is the same. This app and company is trash.
I tried recharging my balance with new credit card. The app wants input for credit card verification in the form of X.XX of the little amount they place on the card. When inputing the number "dialer pad" comes up and not the normal keyboard. There is no way to enter a "." with the dialer pad so the credit card gets declined. So much for testing the app. 😩😩😩😩
I’ve had okay experiences with the old version of this app, but ever since it updated, it’s been impossible to pay my phone plan online. The page loads and turns blank. It’s awful. Get rid of this useless updated version!!!
Half the time you can’t connect, and when you do you get an error message saying it can’t display your data. It often takes repeated attempts to add money or purchase a package. The website isn’t much better.
They haven’t done a very good job in the design of the app. Interaction in order to select the various packages is not very clear. On top of that that keeps on updating something, Which moves the screen a lot.
Suffering worst mobile service ever… this app’ terrible coding never works. Telcel states while using the app data’s free, lies. Even on wifii is a failure. Telcel and Telmex owner Carlos Slim should merge service to offer better customer experience; however, due to monopoly practices keep them separated. Sick of this app…. Do something Telcel-Telmex!!!
So, so many issues with Telcel and their terrible web/app services. I can’t list them all. The latest problem, I loaded 150 pesos of Saldo, then was told I had insufficient saldo to buy the 150 package and I had to buy the 100 package instead. Then they asked me to rate the app, so here ya go boys.
Telcel is a decent company. Should have a better app though. It worked for about two days and now it doesn’t even say how much data I have left. And it doesn’t let me pay within the app either.. please fix
It's remarkable that not only is this app worse than it was, but even Telcel's regular websites no longer function correctly. That's what happens when you have what amounts to a monopoly on servce. A thousand curses on Carlos Slim.
La app Mi Telcel es la manera más fácil de realizar recargas, pagos, compra de paquetes y de gestionar los servicios de tu línea sin necesidad de acudir a un Centro de Atención a Clientes. Está disponible para todos nuestros clientes con dispositivo IOS compatible. Descárgala, úsala y ahorra tiempo. Una vez que la descargues regístrate para acceder a todas las posibilidades que ofrece. Si aún no estás registrado, puedes utilizar Mi Telcel para realizar recargas y consultar tu saldo y consumo de Internet. ¿Tienes Plan de Renta? En la pantalla de “Inicio” te presentamos la información más relevante de tu línea; conoce tu saldo y fecha límite de pago. En la sección “Mi Cuenta” paga tu factura con tarjeta de crédito o débito, descarga tus facturas anteriores y consulta tu historial de pagos. En la sección “Servicios” puedes recargar saldo a amigos y familiares con tarjeta de crédito o débito, dar de alta/baja los Servicios Adicionales de tu línea, comprar paquetes de Internet y paquetes para viajar al extranjero. ¿Tienes Amigo de Telcel? En la sección “Inicio” te mostramos la información más relevante de tu línea, puedes contratar Paquetes de Internet y Amigo Sin Límite y, si ya tienes uno, te decimos cuál es y los MB disponibles. Consulta el detalle de tus saldos y realiza recargas con tarjeta de crédito o débito. En la sección “Servicios” también puedes recargar saldo, contratar paquetes de Internet, administrar tus números gratis y frecuentes, cambiar tu esquema de cobro y consultar tus suscripciones de Telcel y de Terceros.