I was told payment for certain account was due on a certain date. When I checked online the payment for opposite account was due. That really confused me and it was after hours so I couldn’t talk to anyone. I had a similar incident not long ago making payment arrangements with a trust date to pay and my services was disconnected. I was told everything was fine and you’ll appreciate the way I was paying (recording) when I called to check on account, and then boom my services was disconnected the next day. I got a phone call and immediately posted $1,100 payment to MLGW. All that could /would have been avoided and my credit would have remained excellent with MLGW with any disruptions to my services. So to avoid all the confusion this time I went ahead and paid both accounts, but I really needed to stretch those few bucks today during the (pandemic). All is well and thanks for letting me vent. Have a great day! Sincerely, Kevin Askew
I called in yesterday to get assistance with my new account with my new apartment Miss Banks reached out to me and assist me the best way she could I thank her so very much she’s very knowledgeable and hard worker and understanding me and having patience with me as a customer I thank you so very much Miss Banks for all your hard work and I hope your job sees the wonderful things that you’re doing I know you had spent more than enough time with me on the phone and you would not finish until it was completed until I get my account up and running thank you so very much for all that you’ve done you went above and beyond the call of duty to get me signed on with Memphis light gas and water have a wonderful day miss Banks and thank y’all Memphis light gas and water for having her as an employee🥰🥰🥰🥰🥰🥰😊😊😊😊😊 kudos for Miss Banks Go MSBanks Go MSBanks you are awesome 👏
Well you know myself alone with plenty of your customers don’t like the increase in rates But we decided when we signed on with MLGW to pay our bill, I been through the pandemic and now I’m on dialysis for kidney failure and awaits my transplant date and I haven’t missed a bill payment at of yet thanks to God, I just want to say that God makes a way out of know where. Thank You MLGW for all you do David Rawlings
- the fact that’s the app exists in the first place & i can pay my bill in it is the ONLY reason i gave it 2 stars. other that that, it’s extremely outdated & cheap feeling. it does the absolute bare minimum!! i can’t view a copy of my actual bill or previous bills in the app, i can’t chat with customer service, i can’t view my payment history, I don’t receive push NOTIFICATIONS to my phone from the app about my services or outages in my area. To make things worse, these basic features aren’t even available on the actual website either. ITS BASIC.
What an app. I love the ease of making payments. The continued updated tips are so helpful. Im in the process of trying to put in effect the cost effective procedures recommended. At least I now have a plan. Hey I’m 68 and on a budget. Need all the help I can get. Thanks
I have had no issues with the app except that the outrage map isn’t as useful as it could be, especially when there’s widespread outages. The outage squares have no opacity which means you have to see surrounding areas to figure out where the outage is. But the more squares there are, the more useless the map becomes. Please give users the ability to adjust the opacity so we can see the map below the squares.
Something has got to be done about these power outages! We were out of power in February for over a week and for some of us, even longer. Now we’re in 80 degree temperature nights and we are now experiencing power outage scares. I am originally from the east coast where there are hurricanes and tropical storms. I have never experienced something as ridiculous as an ice storm knocking the power out for over a week or more. It seems that the power lines would be able to withstand more, but who am I… I’m just using my common sense
Speaking to someone at MLGW, I was informed that I should be able to read my electric usage every 15 minutes. However, the data does not populate in my app until the next day. I am currently on the latest version. It would also help if the reporting feature allowed me to generate usage comparison for more than two days. For example, I would like to compare usage of same month in 2019 and 2020 as well as compare usage for similar temps.
They just got it updated and still can’t pay on this stupid app. What kind of update is this?! I see there are new pics, but still can’t do crap. Disappointed in whoever developed this app to accommodate people who are just trying to do something as simple as paying on here. Now I’m just going to call for the rest of my life. WTH...MLGW? Don’t bother replying. Wasting people’s time. Don’t even deserve a star, but had to so people can see this reply.
The information on the app is inconsistent with the information on the phone line. Also why does the my account page not have my outage number that corresponds to the numbers on the outage map? I have to guess which outage I am tracking on the map based on the time my power went out. So glad you have an app but make it easier!