I was told payment for certain account was due on a certain date. When I checked online the payment for opposite account was due. That really confused me and it was after hours so I couldn’t talk to anyone. I had a similar incident not long ago making payment arrangements with a trust date to pay and my services was disconnected. I was told everything was fine and you’ll appreciate the way I was paying (recording) when I called to check on account, and then boom my services was disconnected the next day. I got a phone call and immediately posted $1,100 payment to MLGW. All that could /would have been avoided and my credit would have remained excellent with MLGW with any disruptions to my services. So to avoid all the confusion this time I went ahead and paid both accounts, but I really needed to stretch those few bucks today during the (pandemic). All is well and thanks for letting me vent. Have a great day! Sincerely, Kevin Askew
I called in yesterday to get assistance with my new account with my new apartment Miss Banks reached out to me and assist me the best way she could I thank her so very much she’s very knowledgeable and hard worker and understanding me and having patience with me as a customer I thank you so very much Miss Banks for all your hard work and I hope your job sees the wonderful things that you’re doing I know you had spent more than enough time with me on the phone and you would not finish until it was completed until I get my account up and running thank you so very much for all that you’ve done you went above and beyond the call of duty to get me signed on with Memphis light gas and water have a wonderful day miss Banks and thank y’all Memphis light gas and water for having her as an employee🥰🥰🥰🥰🥰🥰😊😊😊😊😊 kudos for Miss Banks Go MSBanks Go MSBanks you are awesome 👏
Well you know myself alone with plenty of your customers don’t like the increase in rates But we decided when we signed on with MLGW to pay our bill, I been through the pandemic and now I’m on dialysis for kidney failure and awaits my transplant date and I haven’t missed a bill payment at of yet thanks to God, I just want to say that God makes a way out of know where. Thank You MLGW for all you do David Rawlings
Simply put this app does not work. When you open the app it reponds that it is “Loading.” Minutes later when it has loaded a pretty picture, you can finally choose an option like checking your account to which it responds, “Loading.” It will still be “Loading” after you open a web browser on your computer and pay your bill from the website. When your done on the website and go back to check the app, it will still be “Loading.” You can even delete the app, go to the App Store, install the app again, and when you open the latest version of the app, it will still be “Loading.” This is your tax dollar at work—still “Loading.”
- the fact that’s the app exists in the first place & i can pay my bill in it is the ONLY reason i gave it 2 stars. other that that, it’s extremely outdated & cheap feeling. it does the absolute bare minimum!! i can’t view a copy of my actual bill or previous bills in the app, i can’t chat with customer service, i can’t view my payment history, I don’t receive push NOTIFICATIONS to my phone from the app about my services or outages in my area. To make things worse, these basic features aren’t even available on the actual website either. ITS BASIC.
Love the app! It’s helped me watch my energy use habits and be more aware. It is a little hard to manuver thru the different charts. Maybe it’s just me. I need to see hourly usage. I found it once , but can’t get back to it. Maybe make it a little more user friendly.
I have had no issues with the app except that the outrage map isn’t as useful as it could be, especially when there’s widespread outages. The outage squares have no opacity which means you have to see surrounding areas to figure out where the outage is. But the more squares there are, the more useless the map becomes. Please give users the ability to adjust the opacity so we can see the map below the squares.
Something has got to be done about these power outages! We were out of power in February for over a week and for some of us, even longer. Now we’re in 80 degree temperature nights and we are now experiencing power outage scares. I am originally from the east coast where there are hurricanes and tropical storms. I have never experienced something as ridiculous as an ice storm knocking the power out for over a week or more. It seems that the power lines would be able to withstand more, but who am I… I’m just using my common sense
Speaking to someone at MLGW, I was informed that I should be able to read my electric usage every 15 minutes. However, the data does not populate in my app until the next day. I am currently on the latest version. It would also help if the reporting feature allowed me to generate usage comparison for more than two days. For example, I would like to compare usage of same month in 2019 and 2020 as well as compare usage for similar temps.
I don’t like that I have to type my user name & password in each time I use the app (time consuming). Before the update I was able to use face recognition to get into my account.
What an app. I love the ease of making payments. The continued updated tips are so helpful. Im in the process of trying to put in effect the cost effective procedures recommended. At least I now have a plan. Hey I’m 68 and on a budget. Need all the help I can get. Thanks
They just got it updated and still can’t pay on this stupid app. What kind of update is this?! I see there are new pics, but still can’t do crap. Disappointed in whoever developed this app to accommodate people who are just trying to do something as simple as paying on here. Now I’m just going to call for the rest of my life. WTH...MLGW? Don’t bother replying. Wasting people’s time. Don’t even deserve a star, but had to so people can see this reply.
O comment on the app, but would like to see lower utility rates per month in these trying times I am a senior citizen over 60 and it is hard keeping up with these monthly payments.
The information on the app is inconsistent with the information on the phone line. Also why does the my account page not have my outage number that corresponds to the numbers on the outage map? I have to guess which outage I am tracking on the map based on the time my power went out. So glad you have an app but make it easier!
Storms rolled through power went out at 8:40 and MLGW had it back on by 10. Crews were out quickly troubleshooting!! Appreciate you!! Keep up the good work!!
Love the app and notification feature. Great app especially for outages. Thank you to all the MLGW employees diligently working to restore power during this winter storm.
I like the app, I like the MLGW app,but not how it has changed my due date. I don’t like how long we have to wait to find out how much the bill is. We are already stretching the copper out the penny,we could at least know the amount of the bill so we can make the payments or payment arrangements.
I can’t find out what my outage number is. So, I can’t see my status. Of course I am using a phone. Maybe i could tell on a bogger screen knowing my outage # would help.
This app isn’t accurate !! Don’t pay your bill on this app because the bill be way higher and than the paper bill that you receive in the Mail !! This app robs you of your money !!
I would give zero star if that option was available. Extremely poor outage information and no transparency. Impossible to get anyone on the phone so good luck reaching a customer representative!
I’ve reported street light outages on my street approximately 2 months ago. Not resolved. When there are outages that affect my home I don’t see any reduction in my bill.
It would be nice if i could actually use this app to pay my bill instead of clicking the box and it reloading the page every single time i click the payment box ....
This app is garbage. Does not do anything when u click on the payment link, keeps bringing me back to the same page. Not very user friendly. Look and feel is from 10 years ago.
The outage map is unhelpful bc you can’t see through the sector squares to see where on the map you’re looking. When there are a lot of outages it’s just a bunch of opaque squares.
Need to give some sort of information. I know I’m in an active outage!!! I know it has been out for over 100 hours. I want to know when I can expect power. I bet all the bigwigs at MLGW has power.
What good is an app if the company doesn’t perform the necessary actions to generate responses. No meter reading last month so no billing. Twice before in the past year. This renders this worthless.
I have tried to make a payment numerous times, but it doesn’t work! I made sure all cookies were allowed and uninstalled and reinstalled app, but still doesn’t work.
The all-new MLGW app provides you access to your My MLGW account which gives you the ability to manage your account, view/pay bills, receive outage information, and find your nearest payment location.
