For the past several months, I no longer receive the alerts that I’ve selected. I’ve tried push notifications, text message and email. I’ve even tried deleting and reinstalling three different times. I hope someone reads this and fixed this problem real soon!!
A recent update was made by flint IT Dept and it does not work. In fact the old version tells you to update and will not update. The only way to get around to getting into your account is to go flint engeries website and log in their. I called flint energies office and was told to delete the app, reinstall, and click forgot password. They send you an email on resetting your password. Well I told her I had already done that. I was told to try again. An I did with no luck. Don’t waste your with flint new App, they are only going to tell you try again, again, and again.
Can you please put it back to the old update can’t even check my account saying it needs update I’ve updated it deleted it reinstalled it just keeps popping up can’t open it
For the last month, I cannot process a payment using any debit card. I’ve tried mine and my husbands, as well as a friends, just to see what would happen. To no avail, I cannot make a payment now thru the app. This is terribly inconvenient having to get up and fly to the payment location before cutoff time, in the mornings. I did process an electronic check and shockingly it worked. So I can pay with checks, but not a debit card... please please please fix this!!!!
I love the app and I use it every month to pay my bill. I would love to see you add the ability to print off a receipt. I screenshot the completed payment to have a copy for my records. When I print it, it uses a lot of blue ink to print the background. Please add a printer-friendly receipt option. Thank you!
Ive used this app to pay for 5 years and suddenly it tells me to update, i updated the app and it is still telling me to update even though it just updated, and not allowing me to open the app to pay my bill.
I’ve been using this so called app for a few years now and there’s always a problem. I tried to use it a few mins ago and it’s telling me to download the new version in order to use the all but when I did download the new horrible version, I can’t use the app. MAKE IT MAKE SENSE!!!!!!! This is 2023 and your IT DEPT is completely TRASH!! Your app and website is early 90’s trash!!
I have used the Flint app for several years.I had to update it, now it will not except my user account or my password. I have deleted it, reinstalled it, and called flint energies. They know that there is an issue, they updated their system and now the app fails. If you have issues, more than likely it is the app
I click “update” and it takes me to the App Store, and installs the same version? I search for another version and there are not any. I just did a full restore to factory, set up as new, so I am pretty sure it’s not my phone…
I downloaded the most recent update but it still continues to pop up saying I need to update even though it’s already installed. I’ve rebooted and redownloaded the app after removing, but I cannot login to my app now. So much for a bug fix now you gotta worse one!
It’s really hard to pay my bill when the app is having issues for two days straight and I’m on the verge of my power being cut off. Please fix this. It’s bad enough that this is the only option available for power.
Performed update on iPhone on Aug 23d. Continue to receive message, “The version is incompatible. Please click ok to update”. I have been using app for 2.5 yrs with no issues until this recent update. I use this platform to pay my monthly bill.
Since the recent update I can not login my account I’ve tried uninstalling and reinstalling and it still says I need the new update. Well it’s updated and it says needs update takes me to play store then back to flint app
The app used to be amazing. It was super helpful to pay bills and see how much energy you used. But now after the latest update it doesn’t work. Doesn’t matter what you do.
App looks like it was great... when the iPhone 4 first came out. So out of date, doesn’t fit the screen size of newer phones. Kinda sad considering how much they charge.
Since the update, I can’t get into my account. I keep getting an error message that the current version is not compatible and I need to update yet I’ve already updated.
Keeps saying this version is not compatible w/ my iPhone 13, my iPhone is up to date now with IOS version 16.6. Have tried to uninstall and then reinstall still not working.
I’m trying to pay my bill and the app won’t even load but I updated it. I’m not really understanding how a update to fix bugs make the app completely shutdown?
Worked fine for 2 months now it says my user name and password are invalid. They are not, I can log in just fine on the website, but not the app. Uninstall-reinstall still no go. Please fix this.
I don’t understand what project manager or team decided the View Usage as a graph was a good idea but it’s not. Please improve the app to show usage as a list Yearly view would show a hard number of total usage for the month Monthly view would show same for each day Daily view would show same by hour
I have an iPhone 14 plus and it keeps saying the app is incompatible with my phone. I have deleted and reinstalled this app and it’s still saying the same thing. Help!!!
The app doesn’t process payments. Additionally, no Retina display support? It looks antiquated? Flint is so quick to charge high rates, but clearly doesn’t invest in their IT infrastructure. Such a shame.
Opened the app to check on my balance. Said I needed to update it and and the current version was incompatible. … okay??? So, I got the update and now it keeps telling me to update it again. I can’t! I need to check my balance. 🥲🥲🥲
Overall the app does a fantastic job for a wide number of tasks. The biggest one being able to review and pay your bill, provides a copy just like what you are mailed anytime you might need it. I highly recommend it. You can also create custom usage graph comparisons, overlay temperature and other various information to see a bit of trend data. Super cool, and very surprising to see!! One change I would love to see is in the bill history page. It currently shows the balance due, which after you pay turns to $0. If they could show balance due and original amount in the list view it would be great! That, and the large text in the UI are my only gripes, but I think it's due to the 6 Plus screen size more than anything.
I recently moved and it makes you pay both bills individually (one for previous balance and another for current setup fee at new house). It's just a small ding, but they have a button to pay both and it doesn't work. Once I paid each individually it worked fine. Not an issue as ill never need to pay two bills at once again, but just be aware. Small ding, but still a wonderful app.
Works great, except for some reason only today I'm getting a communication error. Hopefully will fix soon. Other than that the app has always worked great!
Cannot pay my bill as the charge button is at the bottom of the screen, and when you try to scroll to it, the screen bounces back.. Back to the website I go...
Really a nice app, esp for a smaller company. It's cool to see usage on my iPhone. The only ding is for a notification always showing up on my home screen with no way of removing.
Our Mobile App is designed to give you fast, secure account access so you can easily manage your account details, view your bill and your account balance, make payments and find payment locations, schedule alerts and reminders, receive push notifications, and more. Nearly everything you can do from our web portal can now be handled instantly whether you’re at home, at work, or on the go.
