It takes the planets aligning perfectly on the sixth blood moon of the new year just to get this app to load correctly so I can pay my bill. All I want is to pay for my electricity so I can cool my house and cook food for my family without having to speak to a human being. It’s 2021. I feel like this isn’t too much to ask.
I’ve used this for several years when it comes to paying your bill it messes up a lot either you can’t fill in the info because it’s half not there or when you pay for your bill it has a loading icon forever and then it tells you to fill it out again and it doesn’t show up that you paid it even though you did. This really needs to be fixed it has many bugs in the program or something. For customer’s like me that have been with this company for well over 8 years this is a disgrace and it needs to be fixed ASAP!
This app is junk. It always has been. As much as the customers pay for electricity, you guys should be able to afford bug fixes in your payment apps. It takes an act of Congress to make a simple payment. Between you guys and AT&T, I’m not sure which I hate paying more. I ended up sending a complaint about the payment app through the chat service. The response was to delete the cookies in my browser or try another browser. Ummmm, I wanted bugs in the APP fixed. I don’t want to have to go to google to pay my bill. Fix your app and your web page or give your customers discounts for all of their trouble. I’m not the only one.
Okay so this app is the worst I have ever seen. It takes forever to make a simple payment and the app does not want to scroll down to put in information and then when it gets to the letter verification thing it will not put info in and the customer has to keep trying and keep trying. I recently had a payment come back for some reason and now I have a additional $40 charge. Please get this fixed asap or I will happily go back to green mountain energy (y’all save me maybe $10 a month compared to green mountain but the app headache makes up for that) I never had issues like this with green mountain just FYI. Thanks!
This “app”, like their website, proves that Just Energy is exclusively interested in sub-brokering power and nesting sales for other services like water filtration, not consumer satisfaction, nor facilitation of transaction-based services. Amazingly, the same is true for their call center non-sales agents, who do not listen, except in cases where you provide your banking or credit card info to set up “auto pay”, which ironically sums up their business model. Invest a little money and time to impress your customers, or you will surely lose them to other providers like GME, TXU and Cirro, who all have exceptional applications for their consumers.
I haven’t even fully used the app yet and it suuuuuuuccckkkkssss!!!! It cuts off part of the payment page, doesn’t show you past due balance, forces you to pay whatever amount is shown, & you can’t click on any of the bill viewing options. With the world being currently run by apps, you can’t make me believe they couldn’t pay for better app developers! Should have left this on the drawing board!! Was there no testing process before the actual launch? Does no one at the company have or pay an electric bill?? There’s no way anyone is successfully using this app other than taking up valuable space on their phone storage. Deleting!
This app is a complete JOKE and it seems it will NEVER BE FIXED!!! The company, not much better to be honest! No way to pay a PARTIAL payment with a debit/credit card. It has to be the ENTIRE BALANCE or you have to use bank transfer using your routing/account #'s. This is so annoying as I live in a multiple family home and we need to be able to easily make quick payments. I use my routing and acct # to make a partial payment and it takes days to come out of my bank or sometimes doesn't work at all! Ridiculous!!!!
Here we are at the end of 2023, and this is THE ONLY app that won’t let you copy and paste bank/credit card information into the required fields to make your monthly payments. It also won’t take your password from your Keychain. So, out of all the financial apps on my phone, this is the only one where I have to keep passwords and account information written down on a sheet of paper. If I didn’t have to pay my electric bill every month, this app would be deleted from my phone, never to appear again.
Everytime I try to make a payment, the app does not scroll down, I click on the next bubble to input card number and it scrolls back up etc. It is very annoying. When it comes to the verification I input the correct letters and it just refreshes a new set of words to type in which is so annoying when I am trying to make my payment on time! Takes me about 20 min to finally get the payment done all because the app glitches and does not function properly.
No stars. I have been trying to get an issue resolved with JE and was told ONCOR will have to investigate. I spoke with a representative from ONCOR and was told JE is buying time. Nothing I was told was true. An error with the billing and service address and I started calling in March 21, 2024 as of today still not resolved. Was told it will take 30 to 45 days 😳😳. Didn’t sound right. Wasn’t right and no one has called me to get it resolved. Automatic system is utter trash. I’m not happy with none of this. 😡🤔😕😡
Used to be decent. Don’t know when/why they had to screw with it. I get an rrror message when I try to pay my bill. In this day and age, surely Just Energy can do better than this. Unless they are just trying to make us call in and unwittingly pay $4 to have some idiot take a payment over the phone. Come on, Just Energy — fix this. Make it right. Fire the developers —- you are overpaying them.
between every bad review i’ve seen, i assume we all pay on average, say, $200 monthly?! multiply that by how many other people use JE, and y’all still can’t develop a better app?! the second JE app is actually worse than this one, i’m baffled, it’s been three years. i35 has gotten more work accomplished on it than this app has, which is insane considering they’re under ONCOR.
Its been months since Ive used this stupid app, I hate calling over the phone when I could just pay over the phone app. How is it that in this time and age a company can’t pay/won’t pay to have developers make them a great app for customers convenience! With this sorry app and my bill climbing I really don’t like Just Energy any more, Im getting out as soon as I can!!!
Just energy will shut off your power without notice despite having a perfect payment history and being up to date on your account. You will then have to spend 2 months talking to 20 different people only for them to tell you they won’t cover the cost of the food that went bad.
I will switch providers solely on how ridiculously poor the payment systems both are. Can’t complete it on either UI’s. Please update your user interface. I have to use my desktop every month to complete the payment. Make a mobile friendly experience… and adding Apple Pay wouldn’t hurt either
Just like the title says. And when trying to enroll after the app finally does (thirteen attempts), while entering and then confirming a hard to type, complicated password, it crashes before I can submit my info. Fix it. This is awful. And I just signed a two year contract. I’m already regretting it.
This app does not work so great. Especially when trying to make a simple payment. The operation of this app is totally flawed. I can’t even make a payment right now because it does not populate the rest of the payment form to complete. What a waist of time. I’m going to try to reinstall to see if I get through payment feature.
Every time I try to make a payment it closes and kicks me off. Very annoying! It’s also outdated. C’mon Just Energy! **Update, now it’s saying I have the wrong password. I absolutely do not. Fine! I reset my password and wait. I try again, and what do you think it says? “Wrong password”! Are you flipping kidding me. Website is crap too. Same errors. I’ll try again another day.
This app needs serious work on it as well as the website and I don’t even know why I have it on my phone because I can’t even login half the time. Not worth downloading to view anything. It’s best to attempt to website. When it’s not acting glitchy and questionable.
This is the worst App I have downloaded in 10 years. Making a payment takes 20 minutes. Real Developers need to be hired to fix this piece of crap app. Only reason I am giving on star is because you can not give a zero rating Takes 15 minutes to make a payment
What’s the point of having a payment feature if the app won’t let me add the payment info. It used to work just fine not sure why I have to go through the website now to make payments. Pretty much just good for checking your balance and viewing bills but not making payments.
All I want to do is pay my blasted bill! That’s all! This app will only give you part of the blanks needed to fill in, does NOT give you the necessary buttons to push and times out to where you have to start all over again just because THIS APP can’t get it together.
About to switch my electric company because of this app!
You’d think after years of people having the same issues with this app they would actually fix it. Can’t even make a payment on the app, full screen does not load, trash just trash.
Horrible service my bill different prices every month and I barley stay at my home most of the time I’m at my boy friend house and I feel like weekends should’ve be free and it takes them forever to turn your lights back on never heard of customer service close at 5
I could not use the app. On the page where you input your card information to pay, it asked me to press “Confirm” once done, but the button was not appearing and the section that said “Billing Address” was at the bottom, along with the “Confirm” button, but I was unable to scroll.
It takes forever to be able to make a payment it’s so inconvenient
I saw another review say for as much as they charge they should be able to fix all these bugs and I agree 100% I don’t ever write reviews but this app is just terrible.
I’ve been using for years and absolutely no improvement! App is slow and paying your bill takes multiple attempts each time. I may move to another provider for a user friendly app.
Yes I’d have to agree with a prior review. It’s very outdated and basic. I was also told I could monitor my usage. That’s part of the reason I downloaded the app. I don’t see anything reflecting real time usage.
This app is terrible, once you open up the bill to look at. It doesn’t have the option to go back, you have to delete your history and had to log back in. It’s a pain to use this app.
You would think because they are a big energy company they would have a good running app but this is horrible! As much as they charge for energy they could afford to come up with a better app!!
I used to like the app when it worked. But lately either I can’t enter my credit card information or it doesn’t let me submit the payment or it doesn’t let me login at all. 👎🏽
Horrible application basically useless and just taking up memory on my phone. My first month bill is about to be due and I get no updates on my usage, no type of information in how much the bill will be. Very disappointed
Just energy you will need to fix or update your app!!! submit button is missing and we cannot submit payment through your app!! spend some money and fix it or do not provide an app at all!!!
It is the worst company that I have sealed with in my whole life, they stole all my money, lied at me with gift cards and have not received any of them,and they have the worst costumer service. Don’t try them I promise you you will regret.
I agree with everyone else. This app needs an update. This is ridiculous to have an app you can use. I thought it was just until I seen others review. Can’t use it to pay a bill and won’t let you add your information. Smh.
This company is the most horrible company to have electricity with. They do not help their customers, will harass you about your bill but will not try to work with you to resolve the issue. I plan to break my contract an go elsewhere ASAP.
What’s the point of having an app, if you can’t use it? If not one thing with this app, it’s another. This reflects how this company conducts business and makes me just want to change providers.
I’ve been with the company for years and this app has never worked. No matter how many times I’ve reported it, nothing seems to change! You guys charge enough get another vendor for your app!!! HORRIBLE APP
You would think by now they would have fixed the notorious bugs this app has! You can’t even see all the words on the page and where is the submit button??!!
This app terribly outdated. And i really don’t understand why no one has taken the time to fix it. I can never do anything on the app so i have to login online just to make a payment 🙄
It is so much trouble to make it a payment. This really needs to be worked on. I see reviews from 2 years ago that say the same thing. Please work on this. God Bless.
I regret ever choosing this company to get my electric with. The app is one of the worst I’ve ever had to use and they keep it that way so people have to pay a fee to use anything else. SAVE YOUR TIME AND MONEY, THIS IS TRASH.
I don’t know how a company can let an app this horrible exist for so long. Especially when your automated call line directs you to use this broken atrocity. It’s actually so bad it makes you want to switch energy providers.
The app needs fixing asap!! It doesn’t load and won’t let you submit the payment. I’m tired of paying late fees because yall don’t want to get it fixed!!
