It takes the planets aligning perfectly on the sixth blood moon of the new year just to get this app to load correctly so I can pay my bill. All I want is to pay for my electricity so I can cool my house and cook food for my family without having to speak to a human being. It’s 2021. I feel like this isn’t too much to ask.
I’ve used this for several years when it comes to paying your bill it messes up a lot either you can’t fill in the info because it’s half not there or when you pay for your bill it has a loading icon forever and then it tells you to fill it out again and it doesn’t show up that you paid it even though you did. This really needs to be fixed it has many bugs in the program or something. For customer’s like me that have been with this company for well over 8 years this is a disgrace and it needs to be fixed ASAP!
This app is junk. It always has been. As much as the customers pay for electricity, you guys should be able to afford bug fixes in your payment apps. It takes an act of Congress to make a simple payment. Between you guys and AT&T, I’m not sure which I hate paying more. I ended up sending a complaint about the payment app through the chat service. The response was to delete the cookies in my browser or try another browser. Ummmm, I wanted bugs in the APP fixed. I don’t want to have to go to google to pay my bill. Fix your app and your web page or give your customers discounts for all of their trouble. I’m not the only one.
I haven’t even fully used the app yet and it suuuuuuuccckkkkssss!!!! It cuts off part of the payment page, doesn’t show you past due balance, forces you to pay whatever amount is shown, & you can’t click on any of the bill viewing options. With the world being currently run by apps, you can’t make me believe they couldn’t pay for better app developers! Should have left this on the drawing board!! Was there no testing process before the actual launch? Does no one at the company have or pay an electric bill?? There’s no way anyone is successfully using this app other than taking up valuable space on their phone storage. Deleting!
This app is a complete JOKE and it seems it will NEVER BE FIXED!!! The company, not much better to be honest! No way to pay a PARTIAL payment with a debit/credit card. It has to be the ENTIRE BALANCE or you have to use bank transfer using your routing/account #'s. This is so annoying as I live in a multiple family home and we need to be able to easily make quick payments. I use my routing and acct # to make a partial payment and it takes days to come out of my bank or sometimes doesn't work at all! Ridiculous!!!!
Yes I’d have to agree with a prior review. It’s very outdated and basic. I was also told I could monitor my usage. That’s part of the reason I downloaded the app. I don’t see anything reflecting real time usage.
Used to be decent. Don’t know when/why they had to screw with it. I get an rrror message when I try to pay my bill. In this day and age, surely Just Energy can do better than this. Unless they are just trying to make us call in and unwittingly pay $4 to have some idiot take a payment over the phone. Come on, Just Energy — fix this. Make it right. Fire the developers —- you are overpaying them.
Its been months since Ive used this stupid app, I hate calling over the phone when I could just pay over the phone app. How is it that in this time and age a company can’t pay/won’t pay to have developers make them a great app for customers convenience! With this sorry app and my bill climbing I really don’t like Just Energy any more, Im getting out as soon as I can!!!
Just energy will shut off your power without notice despite having a perfect payment history and being up to date on your account. You will then have to spend 2 months talking to 20 different people only for them to tell you they won’t cover the cost of the food that went bad.
Just like the title says. And when trying to enroll after the app finally does (thirteen attempts), while entering and then confirming a hard to type, complicated password, it crashes before I can submit my info. Fix it. This is awful. And I just signed a two year contract. I’m already regretting it.
This app does not work so great. Especially when trying to make a simple payment. The operation of this app is totally flawed. I can’t even make a payment right now because it does not populate the rest of the payment form to complete. What a waist of time. I’m going to try to reinstall to see if I get through payment feature.
Every time I try to make a payment it closes and kicks me off. Very annoying! It’s also outdated. C’mon Just Energy! **Update, now it’s saying I have the wrong password. I absolutely do not. Fine! I reset my password and wait. I try again, and what do you think it says? “Wrong password”! Are you flipping kidding me. Website is crap too. Same errors. I’ll try again another day.
What’s the point of having a payment feature if the app won’t let me add the payment info. It used to work just fine not sure why I have to go through the website now to make payments. Pretty much just good for checking your balance and viewing bills but not making payments.
Horrible service my bill different prices every month and I barley stay at my home most of the time I’m at my boy friend house and I feel like weekends should’ve be free and it takes them forever to turn your lights back on never heard of customer service close at 5
All I want to do is pay my blasted bill! That’s all! This app will only give you part of the blanks needed to fill in, does NOT give you the necessary buttons to push and times out to where you have to start all over again just because THIS APP can’t get it together.
I could not use the app. On the page where you input your card information to pay, it asked me to press “Confirm” once done, but the button was not appearing and the section that said “Billing Address” was at the bottom, along with the “Confirm” button, but I was unable to scroll.
Horrible application basically useless and just taking up memory on my phone. My first month bill is about to be due and I get no updates on my usage, no type of information in how much the bill will be. Very disappointed
It is the worst company that I have sealed with in my whole life, they stole all my money, lied at me with gift cards and have not received any of them,and they have the worst costumer service. Don’t try them I promise you you will regret.
This company is the most horrible company to have electricity with. They do not help their customers, will harass you about your bill but will not try to work with you to resolve the issue. I plan to break my contract an go elsewhere ASAP.
I agree with everyone else. This app needs an update. This is ridiculous to have an app you can use. I thought it was just until I seen others review. Can’t use it to pay a bill and won’t let you add your information. Smh.
I don’t know how a company can let an app this horrible exist for so long. Especially when your automated call line directs you to use this broken atrocity. It’s actually so bad it makes you want to switch energy providers.
Missing critical features Requires password every time. Why? iPhone has login at the device level Poor password security. You can’t use special characters. It’s a hackers dream Usage history does not work. It’s not on par with other energy providers Does not even tell you how much energy you used during current billing cycle or your current/forecasted bill.