Functionality is fine when you can actually log in. I've had this app about 4 months and had to reinstall and/or log in on the web every single month to pay my service invoices. Just tried again to get in to pay my latest invoice and, as usual, it didn't work.
Thanks for improving the app but please return the upcoming service schedule. I used that feature to know approximately when my next service was due. It allowed me to ask questions or point things out when Massey personnel arrived to perform the scheduled service. Some Massey employees were not aware of the app and features such as next service when I mentioned it to them.
After my review, they contacted me. They changed the password. I logged in. Had to use my work computer to then change the password again. Got logged in. Less than 60 days later, broken. Again. I use the app to pay and schedule service. Their fix...change the password again. Pretty much the last time I'll even bother with the app. If it fails again I'll just cancel their services and go elsewhere.
Again I thought I would just sign in to app and pay my bill. Well, that didn’t happen it’s been at least a dozen attempts on my part to be able to sign in. So I just called and it’s now set up for auto pay, I think maybe it’s not working is my new to me iphone15, and Massey hasn’t updated there software to recognize newer iPhones. I’m thinking I’ll check out the competition and see if there system works..
After the last update I can no longer see my upcoming services schedule, that’s the part that I used the most, please put that back on the the next update.🙏
This app seems to ALWAYS be broken. I try daily to log in and pay service invoices but it refuses to work. Terrible app. Massey, if you want to be paid, you may want to put some effort in to your app.
I love Massey - they’re always professional when doing my services. This app allows me to keep track of my services, payments, etc. Thanks and keep up the good work!
I’ve had the same problem with the Massey app. When it works it’s fine but when I try and login I can’t and I have to delete the app and reinstall it. I have an iPhone 13 with all current updates downloaded. I don’t understand why Massey hasn’t fixed this problem at his been going on for years.
One thing a customer would use the app is to submit any service requests with details, at their own convenience, not relying on office hours. The submit request option lets enter all information but always errors out on submit.
What’s up with this app . 8 out of 10 times when I try to log in it tells me my credentials are incorrect. They have been the same for the 2 years I have been involved with Massey. After waiting a few minutes, it works !
The app is a nightmare and hardly ever works. Don’t waste your time. It crashes, has errors and won’t allow logins. Sneaky because you can’t request service online; only on the app...and the app won’t work. Not helpful. They Cleary gave up on this.
Must uninstall/reinstall each time you need to access the App. Massey says there is nothing wrong with the app. As you can see from the reviews, others would disagree....
We complete the form and the loading wheel never stops, with a final message that service can not be submitted. This company needs lots of improvements.
This is the worst app. This company apparently bought my local pest control company. Now, you can’t reach a human. Tried to get set up with this app to check on my bill. BIG FAIL!! Zero stars.
The newest Version of this app will not allow me to log in. It says incorrect password. I can log in on a computer using the same password. Developers of this app need to fix it
Was a pretty nice app you could see your amounts due and pay them. But I have tried to login repeatedly and reset the password repeatedly and it won't except it on the app so somethings up! Also it didn't allow me to make two payments for my annual termite inspection and did not alert me that I had already paid it and so now I have to wait for refund not too happy about that either
I'm really proud of our app and hope that our customers enjoy this convenient way to manage their accounts. We put a lot of work into designing a slick, intuitive app and hope to continue to add new features and abilities.
App seems very useful, but I was unable to actually download the app. It opens from iTunes only. When I close it out (I minimize open apps to save battery charge), I have to reopen iTunes, search for the app & open from there. I'm on an iPhone 4S. Please help! Thank you!
I can’t tell you how happy I am with the service that Drew gave me. He was always on time, courteous and pleasant. I’ll definitely recommend Drew and Massey to my friends and family. Thank you Marilyn H
Once you get past how ugly and out dated the app is, you realize it’s just not a good app. It’s a shell for their website. That’s fine and all yet their website isn’t very reactive so the pages don’t fit in the screens and words are cut off on the billing payment screen. I have an iPhone 8 Plus so it’s probably way worse on smaller phones. Two years with no updates ?
Massey’s service is great. But this app appears to have not been changed since iOS 3... and I mean before Retina display was a thing. Obviously it has been updated enough to run on the current 64 bit requirements that iOS has now, so someone there is keeping it running, but it’s definitely time for an overhaul. I’ll stick to the website.
The service is great. The App is awful. It only works in portrait orientation. I can’t see both the invoices and payments. To top it off they have hidden that option on the full site. If only your app was as user friendly as your employees.
You have to sign in again to make a payment after you already sign into the app once. Layout is not functional all the time for iPhone 7 screen. The "logon" button is huge while the cancel is tiny. Step up your IT game.
I’ve tried several times to put my account number in it keep saying it’s not my account number and It won’t open up and to call a number I’m so frustrated with this app I’m deleting it
With the My Massey app, you can easily manage your account anytime, anywhere. The My Massey App allows customers to conveniently manage their account from their mobile device. Using the My Massey App, you can: - Pay your bill - Submit a service request - Review your service history - Communicate directly with a Massey Customer Care Team Member - Share pictures for a quick diagnosis by the Massey Services Technical Team You will need your Massey account number to register. This information can be found on your billing statement or service report. If you don’t have this information readily available, simply contact our Customer Care Team at 1-888-2MASSEY (262-7739) for assistance.
