Functionality is fine when you can actually log in. I've had this app about 4 months and had to reinstall and/or log in on the web every single month to pay my service invoices. Just tried again to get in to pay my latest invoice and, as usual, it didn't work.
Thanks for improving the app but please return the upcoming service schedule. I used that feature to know approximately when my next service was due. It allowed me to ask questions or point things out when Massey personnel arrived to perform the scheduled service. Some Massey employees were not aware of the app and features such as next service when I mentioned it to them.
After my review, they contacted me. They changed the password. I logged in. Had to use my work computer to then change the password again. Got logged in. Less than 60 days later, broken. Again. I use the app to pay and schedule service. Their fix...change the password again. Pretty much the last time I'll even bother with the app. If it fails again I'll just cancel their services and go elsewhere.
I’ve had the same problem with the Massey app. When it works it’s fine but when I try and login I can’t and I have to delete the app and reinstall it. I have an iPhone 13 with all current updates downloaded. I don’t understand why Massey hasn’t fixed this problem at his been going on for years.
One thing a customer would use the app is to submit any service requests with details, at their own convenience, not relying on office hours. The submit request option lets enter all information but always errors out on submit.
What’s up with this app . 8 out of 10 times when I try to log in it tells me my credentials are incorrect. They have been the same for the 2 years I have been involved with Massey. After waiting a few minutes, it works !
The app is a nightmare and hardly ever works. Don’t waste your time. It crashes, has errors and won’t allow logins. Sneaky because you can’t request service online; only on the app...and the app won’t work. Not helpful. They Cleary gave up on this.
Was a pretty nice app you could see your amounts due and pay them. But I have tried to login repeatedly and reset the password repeatedly and it won't except it on the app so somethings up! Also it didn't allow me to make two payments for my annual termite inspection and did not alert me that I had already paid it and so now I have to wait for refund not too happy about that either
I'm really proud of our app and hope that our customers enjoy this convenient way to manage their accounts. We put a lot of work into designing a slick, intuitive app and hope to continue to add new features and abilities.
App seems very useful, but I was unable to actually download the app. It opens from iTunes only. When I close it out (I minimize open apps to save battery charge), I have to reopen iTunes, search for the app & open from there. I'm on an iPhone 4S. Please help! Thank you!
I can’t tell you how happy I am with the service that Drew gave me. He was always on time, courteous and pleasant. I’ll definitely recommend Drew and Massey to my friends and family. Thank you Marilyn H
Once you get past how ugly and out dated the app is, you realize it’s just not a good app. It’s a shell for their website. That’s fine and all yet their website isn’t very reactive so the pages don’t fit in the screens and words are cut off on the billing payment screen. I have an iPhone 8 Plus so it’s probably way worse on smaller phones. Two years with no updates ?
Massey’s service is great. But this app appears to have not been changed since iOS 3... and I mean before Retina display was a thing. Obviously it has been updated enough to run on the current 64 bit requirements that iOS has now, so someone there is keeping it running, but it’s definitely time for an overhaul. I’ll stick to the website.
The service is great. The App is awful. It only works in portrait orientation. I can’t see both the invoices and payments. To top it off they have hidden that option on the full site. If only your app was as user friendly as your employees.
You have to sign in again to make a payment after you already sign into the app once. Layout is not functional all the time for iPhone 7 screen. The "logon" button is huge while the cancel is tiny. Step up your IT game.
With the My Massey app, you can easily manage your account anytime, anywhere. The My Massey App allows customers to conveniently manage their account from their mobile device. Using the My Massey App, you can: - Pay your bill - Submit a service request - Review your service history - Communicate directly with a Massey Customer Care Team Member - Share pictures for a quick diagnosis by the Massey Services Technical Team You will need your Massey account number to register. This information can be found on your billing statement or service report. If you don’t have this information readily available, simply contact our Customer Care Team at 1-888-2MASSEY (262-7739) for assistance.