My NGEMC Account

2.2 (55)
103.4 MB
Age rating
Current version
North Georgia Electric Membership Corporation
Last update
12 months ago
Version OS
11.0 or later
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User Reviews for My NGEMC Account

2.16 out of 5
55 Ratings
9 months ago, hightechum
Outage map issues
Can’t access outage map. Always says outage is reported but does not give any updates.
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2 years ago, MissHolli
The latest update is GARBAGE!
I’ve had no problems for the past 5 yrs with the old app. I set up my face recognition and the app no longer works. Can’t even access my account now. The app opens and verifies my Face ID and it automatically closes the app down. It won’t even show in my recently viewed apps on my Apple. It shuts it completely down. Whoever developed this update obviously didn’t know what they were doing or didn’t test it out before the release. Here I am needing to put money on my account and can’t… looks like they need to suspend the shutoffs until they get this issue resolved, especially the ones operating on pre-paid!
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2 years ago, Kris son of John
Doesn’t work anymore
App worked fine for the past 4 years I’ve been using it, and now it just tells me invalid user Id and password, even though it’s saved in my phone, and I can log in with them on the website. Also the constant “new look, same app” pop up that comes up every login attempt and blocks you from typing is really annoying. How did you take something that worked fine, and mess it up just for some new ascetics, and apparently no new features. What are you, the federal government?
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2 years ago, BadWolf2112
Latest update is buggy and poor UI
This didn't need to be rushed out of beta. New redesigned app brings no value and many defects. Notification badge never clears. "More" menu item goes to an empty menu. Usage graph has terrible layout and navigation (360 days horizontally scrolling for-ev-er). Custom graph is useless. Usage ought to be able to show month by month comparison and overlay with previous year's usage. Colors / contrast / fonts make most of the text unreadable in many places, especially the usage graph.
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7 years ago, Mlhuggins133
APP ONLY review
I am running the latest version however I do not receive push notifications as I have requested in my settings, both in the app and on my phone. I have an IPhone. My husband has a Samsung phone and he receives push notifications..can this be corrected in the app ASAP so that notifications will work with IPhones? This is causing me lots of issues because I don't always have time to check this app and my email everyday. Thanks.
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2 years ago, Mimi joy Rachels
Previous app worked fine now the updated app will not let you login I had to call the company to pay so that I could continue my power service before it got cut off, what a waste of time, either go back to the previous version or fix the app please,I didn’t have time for all of this today
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1 year ago, dalton user
Notification won’t go away
I’m one of those people that doesn’t like to see notifications on their apps, and this app has a notification that I can’t figure out how to clear it and it drives me crazy. Please let me know how to clear it or if it’s not something I can do please fix it. Thanks.
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2 years ago, dopierheart
Problem with the latest update
The app will open but as soon as I press anything it kicks me out.
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5 years ago, SarahSlay
If it would open...
If this app would actually open it would be great. Unfortunately I get the loading wheel of death for as long as I leave the app open (my record is 10 minutes before giving up). It used to work just fine, and then for the past week it has just given up on life.
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12 months ago, Mom&dad2000
No power outage
Every time I open the app it says power outage has been reported. But I don’t have an outage just looking to see if my bill is ready.
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2 years ago, Brneyez127
Fix the bug from the update
Since this app has been updated every time I try to log in with face id it shuts the app down. I have deleted and reinstalled several times. Fix the bugs
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6 years ago, KarlButts
Does not work
After many attempts to open this app I have yet to see anything beyond the initial start screen. Upon opening a “Please wait” pop up message is displayed & 45-60 seconds later a “Communication Error. Please try again” message is displayed in red text. Come on maaaannnn!
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2 years ago, J3ffc95
Crashes on startup
Won’t allow me to login. Logging in with Touch ID crashes immediately
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2 years ago, Stokeryard
Doesn’t work
I can’t sign in it doesn’t recognize anything says I’m not on file and I’ve been a customer for 18 years I had no issues with the old app!!
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2 years ago, Do not do recent update!
Updated app is non functional
I updated app and set it up for Face ID. As soon as it recognizes my face and logs me in the app immediately shuts down! I’ve tried 10+ times and it’s the same result. Old app worked great. This STINKS!!!
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1 year ago, LauraLeigh63
Can’t report outage via app?
What happened. This app has become very difficult to navigate and we used to could report outages. If it is there I can find it.
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6 years ago, cpatty1
How and I supposed to create an account? It doesn’t give me an option.
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4 years ago, Evalou92
Doesn’t work at all now.
Click on the app and it flashes on to the log in screen then closes. Having to go on the website now to pay or look at my bill. :(
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5 years ago, ms139
Never had any problems until now. My user id and password has been saved since day one. But yet it’s saying invalid...nothing has changed and it’s still saved?!
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2 years ago, jilly t
Notification will not go away
Terrible app, notification will not go away no matter what I do. deleting app because of this.
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2 years ago, hdrgl
New app not worth having
The old app has worked for years perfectly! Now this new app is junk. I am a developer and the person(s) that developed this app did not follow the golden rule TEST! Face ID check then the app closes. Either fix or put old app back. Only way to access my account is via online. Please fix !
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2 years ago, LenovoGuy
Newest update
Newest update is the worst. Application crashes while trying to login. Whether it’s by normal login or my thumbprint. Not happy.
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2 years ago, glennM123
New app is terrible
Please fix the updated App. The old one worked fine the update is junk.
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2 years ago, #nname
Why y’all do this?
Can’t log in. Can’t, can’t,cant! WTH.. Wonder where our money is going. Last app was fine and now this crap.
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7 years ago, sandmanfvr
Outage Hangs In App
I repeat an outage and the app won't let me turn it off way past outage is over. Fix this!
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2 years ago, Khunton911
Will not open
I’m having the exact same trouble. It recognizes my face. Then shuts down. Not good.
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5 years ago, donx1x
What do you expect for a wanna be electric co.
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1 year ago, Rainisbeautiful
Piece of JUNK
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2 years ago, Kevin5532
Version 1.608.0039 does not work
Old version worked flawlessly for years. New version 1.608.0039 closes every time when attempting to log in. New version 1.608.0039 is useless.
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2 years ago, dieKracken
This is the BEST app I’ve ever used!
I don’t often review apps unless the app is extremely bad or exceptionally great. In this case, the NGEMC is EXCEPTIONALLY GREAT. I really don’t understand why others have rated it so poorly. I’ve had zero problems with this app from day one. It was the easiest app to set up, but I don’t use the facial recognition either (only idiots use that). I set it up to remember my username and password, I click the login button, look at my bill and click Pay after choosing which payment method to use. The user interface is extremely simple, clean, and easy. I LOVE how UNCLUTTERED the app is! So, so, SO easy! I can’t rave enough about it! NGEMC, don’t you change a THING about this app and don’t listen to those who give negative reviews on it. You have the best, easiest, cleanest app I’ve ever used!
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