My Prepaid Center

Like the title says. I think many people are probably having the same problem I had: I loaded it onto my Apple wallet but it didn’t work. After a whole lot of back and forth between my emails, the app, and my browser I figured out that I had skipped the “make an account/ setup” step on the Prepaid browser site. Also, I would set up my password, verify my info through email, but then still had to verify myself yet again when signing back in and setting up my virtual card. But, once you get through all that you can view your virtual card and all the info will appear as opposed to just the last 4 numbers, which I had previously gotten. Whew! I worked hard for that free $30 🙄

Well I read all the reviews and the ones that say it doesn’t work are correct. I added it to the wallet and it is a blank card in my wallet but I am going to the store now to see if it still works AND I took a picture of the card before I added it to my wallet. The customer service number is on the top left side of the card so I have all the info I need to use it online. Anyhow if I can still use the blank card in my wallet then I will update this review. Update: apparently it does work! So the blank card in your wallet just shows the last 4 digits of the card for security reasons but I just tried it out at the store and it worked just fine. Still you would need to keep a snapshot handy of the card number when you need to use it for online purchases. So yes put it in your wallet, it takes 2 minutes to download and if the card shows up blank don’t worry it will work. Changing my review from 1 to 5.

The app opens to essentially blank page and tells you to go to the website to click “Add to Wallet” except there is no such option on the website. On the website you can select from a very limited number of retailers and merchants to use the card. Requesting a plastic card gets “Oops! We can’t process your request! Try again later.” Trying again later doesn’t work. Calling the numbers on the website puts you into a maze of numeric selections, NONE of which answer your question. Trying to add a card direct to Apple Wallet doesn’t work. Supposedly, you have to add to this app first and then you can transfer to Apple Wallet but you can’t add your card to the app. Just get a plastic card first. If you are a corporation looking to use this company’s services to reward employees this will make you look cheap and your employees will resent you for using this company.

This app is pretty useless. Why offer me the option to move the card to the wallet if every time I try, the app says their is an error. I have deleted and downloaded the app multiple times, and yet I haven’t found a solution. Why claim that I can use this for Apple Pay if I literally cannot? I’d rather have a physical card but the company will charge you $3 to convert it to a physical card. What a scam.

So when I first tried to put it on my wallet it didn’t work, after a couple days I was able to. I was skeptical using it at stores because I didn’t want it to get declined but I have other cards with money on it so I could just use those if it did get declined. I went to the store to purchase a red bull and it went through, then I went to my child’s daycare and was able to pay the bill I owed with the prepaid card. It works great, no hassle. For orders online I used the screenshot and filled out the info, haven’t tried the Apple Pay version of it. But it works guys!

Got this card from a class action settlement… filled out the form, instantly got the card, downloaded the app and then added the card to my Apple Pay… online purchases or in store purchases that use Apple Pay I haven’t had one single issue or card been declined one single time… seriously don’t understand why people complaining and saying the card doesn’t work or it’s a scam… load it into your wallet and use Apple Pay online or in store and it works every single time

I’ve received 2 cards now from my job (I believe purchased via Achievers) that I cannot use. I’ve followed all of the steps yet neither card will add to my Apple Wallet. I’ve tried manually entering the info but I get “contact card issuer” and I’ve tried logging in online with my iPhone and choosing “add to wallet” which opens this app (MyPrepaid) but I still get the same error or “unable to retrieve your card info”. I can’t even use it on a website that is claimed to accept these types of cards (AutoZone) because it says there’s an error with the card information… Now, I just spent $3 off one of the cards to have a real card mailed to me in the next 2 weeks but based on all of the above… I’m not holding my breath..

I received a virtual card from my work and I tried to use it online but it’s not working. So I called the customer service and asked why the virtual card is not working even in the stores that literally in their website, the lady that I talked to said that it’s blocked and I cannot use it and she said for security reason and for me to ONLY use it is to request a physical card that would deduct $20 for delivery fee and $3 for changing it from virtual to physical. So basically the virtual is useless and for you to ONLY use it is for you to request a physical card that would charge expensive. So yeah! Would not recommend it. And kinda disappointed to my work too to not just give us visa gift card instead of this.

Works perfectly! I’d taken a screen shot if the card to face…just in case, THEN I saw where it CLEARLY stated below tge card, to write down your information from the card. Card #, Exp. date, etc. When doing so, there’s ZERO chance you won’t have it available when you need it, at the register, to call support, etc. I don’t “budget” per say, (Especially to the point of a $2.50 Coke destroying my day, and ruin my life, while bankrupting me. Now of course, IF I’d not done what the instructions said, I may be more bummed and inclined to gripe & say it didn’t work…if I couldn’t access my number. But, by following instructions, going to the wallet…..GUESS WHAT?!?!? THERE IS MY CARD!!!!!!!! AND, even if it wasn’t, since I followed directions, I had the number in case I needed to call customer support! THANKS for the program. Ease of use and a free drink!!

When you do, you cannot see the card number and no way to register it either. And guess what it won’t work at any register and there’s no way to call or get support because guess what? You don’t have the account number! Better off not add to wallet at least that way you’ll have access to the account number and can use it to try to make an online purchase because shaving at the register just to be told it’s declined is humiliating!!!! And frustrating because things I was buying I budgeted to use this not my available cash in my account!!!! I’ve been trying for hours to figure out any other way to use this and there isn’t!!!!!

Just follow the instructions and it works fine. I don’t know why everyone is panicking to screenshot the card when you can just go back to the website and log in and see the card with all the information on it. All these negative reviews is ridiculous and probably fake. Don’t listen to them and try it yourself, just follow the simple instructions and you’ll be fine.

This app stinks. It loads to the Apple Wallet but then you cannot actually see any of the card info in the Apple Wallet!!! Print you card info and use that versus this POC app. Horrible product, seems like it’s designed to deter you from using your card, or make it so frustrating you give up. Or that you don’t catch the fact that the info doesn’t load to your Apple Wallet until you try to use it later, only to then realize there is a problem. Print your info and save the hard copies versus dealing with this junk. Hard to believe that printing and using a hard copy is the better solution in 2022!!!!!!!!!!!!

Having the same problem as the other commenter. This app is “unable to retrieve my card information” from the prepaid center website, and I cannot add my gift cards to my Apple wallet. Being abroad means I cannot order physical copies of my cards, so I am unable to use this money while I am gone. My gift cards expire quickly, so this is extremely frustrating. I am also unable to contact the help center without a business email for some insane reason. They encourage people without a business email to call, which I cannot do because I am out of the US. Wildly frustrating experience trying to use this app.

After reading all the reviews, (which I did while I downloaded the app) I was freaking out because EVERYONE said it’s useless! Well, I don’t know what they were all doing, but I had the app. & my card put in “My Wallet” in less than 2 minutes! I didn’t have ANYTHING go wrong or not work. Just read the directions as you go along & it will work perfectly! Sorry to hear everyone is having so many issues.

Received a cash rebate using by entering receipts purchased alcoholic beverages for Stella - poor way to give back on rebates. Followed instructions, downloaded the app and added to Apple Wallet. Card was declined on multiple occasions using Apple Pay. Ended up finally getting card to work by reinstalling this app, going through the re-verification process again linking my name, email and so on. Poorly setup, instructions, guidance and lack of support. App doesn’t remember user sessions, force ends sessions and deletes all cards - rendering this app useless. Can’t check balances, or anything what is stated in the description. Fix this!

I was scared to download and try to use this card in a store as Apple Pay based on the prior reviews. Well I downloaded the app while shopping, loaded the card onto it, and just double clicked to Apple Pay in the store and it worked fine. As long as a store accepts Apple Pay I don’t see how it wouldn’t work? I have a small balance remaining will update review when I am able to use the remaining balance off of the card..

I don’t write reviews but this warrants one to offset the negative comments based in user error. The sole purpose of this app, is to add prepaid online cards to your apple wallet, that’s it. If you have an issue with your card, that’s not the apps problem. I highly recommend taking a screenshot of your card when you activate it online so that you have what you need in the event that there’s a problem.

I normally don't write reviews but I've been scrolling through the reviews here hesitant to try this out but saw a couple positive reviews so I decided to tried it. This app works perfectly. The sole purpose of this app is to add a prepaid card to your Apple wallet (guessing for Android's wallet too.) This app is not a wallet itself, like I said, it just allows you to add it to your phones wallet.

Followed the instructions to add to Apple Wallet. When at the register to pay (Pep Boys), I asked if they could split the bill, with this card getting charged for its exact balance and the remainder with a separate credit card. It worked perfectly. I always try to use the entire card in one shot to limit the hassle of these prepaid cards. Good luck ou there!

Don’t do it. Fitbit must be in kahoots with this company because getting my refund should not be this challenging. Thankfully, I took a screenshot of my card prior to loading it in but you do need a pin at checkout and it declines when you bypass pin. Most likely you will have to use for online purchases, which I haven’t tried yet. I should be able to use my money the way I want, where I want. I was expecting an actual debit card not this obvious deterrent. This is why I switched to Apple Watch, Fitbit is a sham. And so is this app. :) Also all the positive reviews sound the same…fake!

Multiple issues with this app: 1. If you add a virtual card to your wallet, you are unable to use it in a store and can’t go back to use it as a virtual card hence the funds expire and you lose your money 2. UI is distorted intermittently and will not allow you to hit Next to add your virtual card to your wallet. The Next button is embedded in the battery icon (top right -iPhone) which prevents you from moving to the next screen but you can hit the back button even though it’s embedded in the Time notification area of the iPhone (top left).

The app is pointless because all it’s intended to do is be a gateway to add your card to your wallet which is dumb. Additionally, good luck even doing that. You card will never connect. And myprepaidcenter doesn’t even have a standard email support team. Only a useless phone support team. Good luck also using your card in online purchases as it WILL decline and you won’t be able to use it on some of the merchants they claim to work with! Accept the fact that your gift card is almost unusable and forget about ever coming close to this company as a service.

I received a gift card and downloaded this app as instructed, I opened it as soon as it finished downloaded and got an error message saying there’s an update detected and directs me back to the App Store where there isn’t an update available. I decided to just go back to the website to use it but that stopped loading as well so and now I can’t get back to anything to be able to use my gift card. Don’t even waste your time, and definitely don’t use this service to give out gift cards because it doesn’t work

So I have seen reviews saying those that cannot use the card is because it is user error and that is completely false. Unlike many others, I was able to seamlessly add the virtual card to my mobile wallet only to have it declined at 5, yes 5 different stores all while the customer service number with no live human support kept telling me I had an available balance. This is a horrible experience in this digital age and era to have a gift card declined over and over and have no way to get assistance with the issues. STAY FAR AWAY!!!!!

The ability to add to the prepaid website is ver frustrating. Incan see many reviews that say it does work, however many of the reviews follow the same pattern and wording indicating fake reviews. Lack of good directions on how to the website and it has you open the email, sign in via email and then you go back to your email to get the pass ode and you cannot go back to the original page. There is a reason why this is rated low and it is due to poor design and not a user issue. Horrible customer experience.

I downloaded this app based on the instructions from the webpage to do so. Upon opening the app, there is no information or way to add the card, so I don’t understand the use of the app. Instead, in the webpage, click to view the card number and add to Apple or Google wallet with the card number, expiration, cvv and name on the card. Then you can use your virtual wallet anywhere apple/google pay is accepted. I was able to apply the balance towards a purchase and use my credit card for the remaining balance.

I've received 2 cards now from my job that I cannot use. I've followed all of the steps yet neither card will add to my Apple Wallet. I've tried manually entering the info but I get "contact card issuer" and l've tried logging in online with my iPhone and choosing "add to wallet" which opens this app (MyPrepaid) but I still get the same error or "unable to retrieve your card info". I can't even use it on a website that is claimed to accept these types of cards because it says there's an error with the card information...

I get it, people are so quick to add a neg review but it’s just a secure gateway helper to add a cc to your wallet. If it doesn’t work the first time simply close the app out completely THEN GO BACK to the credit card page that first asked you to add to download the app then click add to wallet THEN open this app. Again it’s nothing more than a helper tool to add a credit card to your iPhone wallet. If it doesn’t work then you MAY have an issue with your iOS wallet settings or the cc company is having issues communicating with the app (I.e server is down). If so try it again later.

I’ve gotten a couple of gift cards from my work for good performance. It says to use this app but it’s honestly horrible. Nothing loads, there’s no where to click, no updates, just tells you to go back to the website you activated the card, then when you click add to wallet, it takes you back to the App Store and when you open the app from the App Store, it tells you to go back to the website! Frustrating and a waste of time

I’m not one who writes reviews but this app is wonderful. Maybe the people with negative reviews didn’t follow the directions but it works perfect for me. Make sure to snapshot ur card once downloaded like it suggests so u have a visual then click add to Apple Pay. Reading is fundamental lol

I had gotten some money from a class action settlement and wanted to redeem my virtual prepaid Mastercard and low and behold no matter where I use the card it doesn’t work, on top of that customer service takes FOREVER to answer. When I did get ahold of them they just told me to wait it out like that was going to change anything. Now I have a card that I can’t even access since it won’t allow me to even enter the page. If there was a way I could give negative stars I would!

I’m not sure where others went wrong but I had absolutely no issues loading my card. I downloaded the app and my name card info was already there, I just had to click add to Apple Pay and that was it. Super simple!

I have tried for two weeks to access my funds. The virtual card worked ok for one day then suspended randomly and ive never received or had a new card added to my account. I have begged them to just add it to my account & i could login& view it,& use it. Help because their customer service doesn’t. They always say that its “ESCALATED “ to a PRIORITY but noones called& only emails are the instructions for use which i knew already. WHERES MY MONEY?!?

App worked fine for me to add to Apple Wallet and I took screenshot based on reading the reviews. However they should still email you the card numbers etc or otherwise have them viewable in the app easily, a person shouldn’t have to manually write it down or screenshot.

Very confusing and horrible app. If you must use this service do it on their website as the app is absolutely useless. This is very likely a suspect place for information to get hacked - information access for scammers. For sure use a unique password. As soon as my transaction clears I will delete my account. Nobody would use this service voluntarily - I signed up for a Michelob rebate and this is the process they make you go through. The few dollars rebate is not worth it.

I never write reviews - but the reviews almost made me not get the app. It honestly worked perfectly it opened up and added my card to my apple wallet immediately. i take pictures of the cards before hand!

The app failed to load multiple times so I added the details into my Apple wallet manually, tried using the Apple Pay feature at multiple stores and all times it’s been declined when there’s a balance never spent on the card. I have no use to purchase things online and it’s $3 and 2 weeks to receive a physical card so seems like a sham, assuming you can only make online purchases with this card.

So you are supposed to download this app to transfer a virtual card to your Apple wallet. The app shows a blank card and fails every time you try to transfer to the wallet. There is no app that runs on a Mac. If you call the help line, it’s all automated and just hangs up on you if you even try to talk to a person. If you want a physical card, they charge you $3. The card seems to be fairly useless by limiting you to online purchases.

I thought maybe the good reviews were bots and I was going to have to uninstall this app immediately but I was able to add my card to Apple Pay just fine , perhaps they fixed the issues??

They intentionally try to make it difficult for you to add it to your wallet, so that you’ll have a balance and they keep your money. I’m going to tell my company Exelon to stop using this company for converting their employee reward points into money. The reason is because this app does not work at all and there’s no attempt by the company to fix it. Also, there’s no way to get in contact with anyone in a company if you have an issue.

This doesn’t do anything. It certainly doesn’t add a card to the Apple Wallet. And no the reviews are not “misleading”. By the way, notice how all of the positive reviews say the same thing using slightly different words? Yeah… exactly. The company is inflating its reviews because it needs to show its business customers who use their service to send you a prepaid card that it has an app. Complain to the business that sent you the card.

You literally open the app the gift card was automatically there and you click add to wallet 🤷🏽‍♀️ not sure why everyone is having problems

I got this app to add to virtual cards to my Apple wallet. As far as I can tell, that is the only singular purpose of this app. And guess what it does not work. there is no way to get a hold of anybody and customer service to help you. It’s just a bunch of recordings that tell you what your balance is. Completely ineffective and a terrible customer experience. Highly advise against using this app or any associated cards with My Prepaid Center

I was concerned because of the reviews. I had a reward card from my company but my experience was really problem free. The app immediately recognized the account and added the card to my wallet. I just hit ok button. So far so good. Thanks

Can’t see card number with this or with Wallet app after adding it. But from the website link, Be sure to tap “Show card number”. Then pay yourself with PayPal or something. This app isn’t necessary.

The app literally just opens and says if you have a prepaid card go to your wallet and click add to Wallet. And then it says if you don’t have any gift cards shop for them here. There is literally only one button or link on the app anywhere on the screen and it leads you to a webpage to buy gift cards from them. That is literally just a URL link to their website. Literally!

Don’t know why so many negative reviews... maybe user error or just slow connection. I found it was very quick & easy to use. I just downloaded it and moved my digital card to my apple wallet.

Received a virtual MasterCard from a rebate program that uses this company and app to add to the card to your Apple Wallet since it’s not a physical card. No matter what you try, there is always some error that prevents the card from being added to your Apple wallet. Seems like it’s probably all a scam in order to get customers to pay $3 for a plastic card in the mail.

I was able to add my card to my apple wallet and request a plastic card also for three dollars so I got both glad it worked out for me thank you

I added it to my wallet and was able to make an online purchase. Was fast and easy. Very satisfied with it!