Name: My WM
Rating: 4.62289 (42802 reviews)

User Reviews for My WM

4.62 out of 5

42.8K Ratings

8 months ago, Sewembgirl

Shown Respect

I became my mother’s person rep upon her death and my brother inherited her home. Due to his eye problems I am the trustee of his estate so it has been complicated getting most accounts switched out. Waste Management has been one of the easiest. They have been very patient and respectful and the app has been fairly easy to understand, at least for me. I was able to keep trash pickup going while the estate is being settled. When my dad died 13 years ago, it was also easy to have his name switched to my mother’s. My parents had used Waste Management for many many years and as far as I know the only pick-up they had missed one was due to a blizzard that lasted for days.

2 years ago, spyboy7979

My experience thus far.

It took 3 months to receive a trash can. When I called to check on my order status, I was told that it had been cancelled by local Evansville office. I was promised two different delivery dates… neither happened on time. During my 3 month wait, I was billed for service for the three months. It took about an hour of my time to get the charges reversed, and way to much work on my part. Then trying to pay my bill on time (because WM is very quick to stop service if even a day late) The WM app constantly wants billing their way (auto pay, which I refuse to do.) and makes it in - easy to get to the actual payment step. Then this past weekend, I tried to pay my bill, using the app. Each method that I put in was declined (as if I had no money in the accounts or whatever). Monday, I was able to put the payment in. If anyone asks me, I will definitely not recommend WM. It will take at least 6 months to a year after all these problems to even consider telling anyone a positive note. I am on my last chance. Just hope WM decides they would like me to know they Care about customer service. I have yet to be impressed or even okay with it.

2 years ago, $&@ABCD

Worst company I have ever had to deal with my bill was never the same it was always different every time I got one with no notice every time I called and asked why my bill was so much more they would say it was cause of cost going up so had to pay more for gas to them and more for the pick up I asked why I never even get a notice about it no email nothing I just get my bill and it’s always higher each time they told me that was there way of telling me it went up they dropped off a trash can when I signed up for the service I never asked for it about a Yeager later we moved and they don’t offer pick up as our new home they charged me $129 to pick up the trash can when I called and asked why I was charged so much they said it’s for the trash can I was not happy the last I was on the phone with didn’t care cut me off and asked if there was anything else she could help me with and if not have a nice day bye wouldn’t recommend them to anyone worst trash company ever also I have never paid my bill late or not at all it was always paid on time every time it was due

12 months ago, Kazikage

Garbage app for a garbage company, the irony

App is garbage and useless. Features don’t work and nothing updates properly. Only use is for you to be able to make a payment to them, which is all they care about. Only reason still with WM is our county(a big one too) has no choice since they are our only choice for provider since the county changed over from allowing people to be able to pick their own providers. We have to abide by yearly uncontested cost increases and multiple missed pickups where you can go on their website and watch their cameras on their truck and see them clearly drive by your house and mark you “serviced” and then when you report a missed pick up, they lie to you that they will pick up next day just to continue to insure you day after day they are coming to keep you going until your next week or two week pick up to final show up and mark you “serviced” every day you report it just so they don’t get in trouble. Do better, or just tell me ya ain’t coming till next week.

2 years ago, Z0L0

I would not recommend for the Richmond area

Everything about the service “provided” is literally not provided. They don’t give you a trash container for months after you start service. You could be waiting more than a year for a trash can. Every time they do pick up trash (when there isn’t some delay) they will spread trash all over the street and in your yard for you to pick up during the week, until they do it again. Out of any business I have ever delt with, they are by far the worst. They have created a monopoly in my area in such a way, that some people would rather take the trash to the dump themselves, than use their service. I hope my city terminates all dealings with them; further more I hope the company is accountable and issue a refund and apology to all those they claim to service here. It is truly a disgrace the way WM has treated the community of Richmond KY. They should be ashamed of themselves and held accountable for their very poor service and business practices.

1 year ago, Don’t contract Cox

Terrible customer service

Waited for 1 hour to have my call answered. Looked for an email address to be able to send a message instead of waiting on the line, but no email can be found for inquiries. The person who answered first was having problems with her line being muffled and she was not clear so she had to pass me along to someone else, it took another 30 minutes for them to pick up. I just wanted an explanation as to why my bill increased by $13. It was about a 30% increase. That is excessive. The representatives I talked to kept calling it a slight increase, slight is 5% not 30%, that bothered me. They said it was normal, it’s their annual increase. I have only been with WM for a little over a year, Can I expect a 30% increase every year? I wish I would have done a better job of checking my garbage disposal options before choosing WM. I will definitely do my homework now and compare to other companies.

1 year ago, Good Credit One

No Recycling Service

No recycle service! Some weeks there is no recycle pickup at all! After missing the previous week, I had to call in order to have my recycling items pickup today! I would understand if the weather was bad! However, even when the weather is good it’s still a tossup if our recycling materials will be picked up! In this township a company named WhiteTail has the majority of the business in Montgomery County! If this service continues like this I will drop my current service and sign on to the other recycle company.

6 months ago, Dajshon

Wow

I only wish I could include screenshots. I never leave reviews but I was appalled by the service I received from waste management. Today marks the 3rd time in 6 weeks that my trash has not been picked up. I thought it could be an oversight at first until I actually witnessed for myself this morning the truck stop in front of my house so I closed the door with the assumption that I’d receive service today only to come outside to see a full can! When I checked the app it was stated that I received a pickup today which was obviously false. After searching for about 15 minutes I was finally able to locate a customer service number where I was told that my bin was too close to my mailbox. I have lived in this neighborhood for 3 years and not once has this ever been an issue. If there is another trash service in your area I’d suggest you use them!

3 months ago, Healinglove

Horrible customer service

I’ve been on the phone for one hour nobody is available to answer my inquires. The amount of money we pay increase every 6 months. I have the smallest trash bin, and the price is more that the regular bin. I’m very tired of the unprofessional customer service. I can’t wait another company will take over. I’ve on hold now for one hour and 20 minutes as their app does not allow me to make a payment on line because it says I have to link my account which I already linked 8 years ago. You need to do a better job to take care of your customers. The pick up track comes on different times every week so we need to guess when we need to put out the trash. Unprofessional and they don’t even care to be green . I saw a track put my recycled trash with the regular trash. Horrible customer service.

1 year ago, Martyb2013

Waste Management

Well starting to have same problem with missed pickups with garbage now, I stopped recyclable pickups because of numerous missed pickups, why pay for service I wasn’t receiving regularly, and I save $80 a quarter, and everything still gets picked up, well it was but now their missing trash pickups, my day is Thursday, 3weeks in the last month, missed a pickup, I called each time, 1st miss got picked up the following week, so 2 weeks of trash by road. So service is crappy, customer service reps when calling are mostly great, not so much the ones promising pick up 48 hours after complaint lodged. So currently not very happy.

2 years ago, SxA ghost

Phishing app

My biggest problem with this app is that it “copies from” anything that I copy from elsewhere without me clicking paste. Say I copy an email from the internet to send an email, then Once I’m done emailing I open the WM app. IOS notifies me that “WM copied from safari”. The same goes for passwords, settings, notes, etc. I don’t like that they are phishing all my data every time I switch to the app, so I’ve deleted it. My other big concern is how autopay works. EVERY other company will charge you your remaining balance when your autopay comes up. WM’s app decides to charge the full bill amount again, even if the remaining balance is less or zero. I’m really regretting using WM’s services and I should have gone with republic… especially since their official app is skimming any data I copy to use elsewhere.

2 years ago, JBChristian

Doesn’t do the most important thing

It says you can report a missed pickup, which is what I am trying to do right now because I tried it on the phone and that labyrinthine process led me nowhere and it was slow getting there. It’s set up to make it impossible to get to a human. I went through all the trouble to download the app, link my account and I’ve been all through the app looking for a place to report a missed pickup and IT DOES NOT EXIST. The closest thing is the contact us page that just has a phone number that I had already called. Total “Waste” of time, same as the company. I’ve had far more trouble with my garbage pickup since they took over my local company. I wish they’d go away. I wish I could find an alternative but they buy them all. 😡

1 year ago, customer43321

Re-instatement fee

I have been with WM for Many years and I always make my payments ahead of time and my debit card got compromised so my payment didn’t go through before I was able to get my new card placed on my file and they canceled my service and charged me $60 re-instatement fee. I tried calling several times and waited on hold so long that I wasn’t able to talk to anyone due to restrictions at work so I just had to eat that cost.

3 months ago, deedles416

Horrible company

This company has horrible customer service and basically lies. They had a screw up on my last bill that they apologized for and took off the late fee behind it and said just pay your bill and your good to go. So I did that and they resumed my service. Then this month on top of my bill I’m charged $70 to simply do three seconds of work for the computer to resume my service after they are the ones who caused the who issue. On top of all this their driver destroyed our car with the claw on the truck as he smashed the hood of our car with it and not once did they even apologize for that matter of fact they sent a late fee notice back when that happened. They are a total rip off and I’ll be looking elsewhere!!

8 months ago, Engr guy

Holiday schedule

When trying to check a holiday schedule, this app is totally useless. As you go into it it finally tells you to go to a website to find that information. The information is not written as a link nor doesn’t have the ability to cut and paste. if you are signed into an app they know who you are and what your account is. They should be able to easily link your area and give you the information you need automatically. That would be the intelligent way to do it. Obviously they don’t have very good programmers there, and they’re not all that interested in supporting the customer.

1 year ago, Dant&&&

Aweful like their schizo service

Keep changing my delivery dates. Last one was a doozy. I got a post card saying both my trash and recycle will be picked up on Monday now instead of Thursday. I check the app and it says recycling is Monday, trash is Thursday. On Monday the app says I have scheduled recycling but Nothing is picked up on Monday. On Tuesday the app says again I have scheduled recycling. They pick up the trash but not the recycling. The app says that the recycling was picked up. I hit the “what if my trash wasn’t picked up” button. App says I need to have a phone number on file to complain. It takes me to the profile edits. The app refuses to add my phone number but I get a notification saying my profile info is successfully updated. Massive gaslight of an app and a service provider.

1 year ago, threeclaws

As useful as a fart app

Can’t check when the next pickup is, doesn’t notify you when pickups will happen, when you look at the schedule it lets you know a holiday happened. This is a perfect example of privatization ruining something simple, in Chicago the city charged me $10/mo for as many cans as I wanted, they would pick up anything I put in the alley for free, and they texted me the night before a pickup. WM charges $45/mo, I’m limited on number of cans, anything outside of the can is an up charge, and finding what my schedule is means having to pull up their site and hope it’s working today. They also have 33 trackers on their website, to give a comparison Google search (which literally makes their money from ads) has 1.

7 months ago, Spsms2

Notifications randomly get turned off

I occasionally get texts from WM saying “You have opted out of texts from WM.” I then have to go back into the app and reselect text notifications. This message is not driven by any action by me. In fact, the latest one came in at 1:14am CST, when I was sound asleep. I’ve reported this to WM before, but it continues to happen. I suspect that the notifications are mistakenly being reset when WM updates or tweaks their server software, since the timing does not seem to match the dates of app updates. WM should look into this.

2 years ago, jeskfbdje be dhe

Terrible

Don’t waste time with this. It’s better to call them. Bill said $0 balance, trash never got picked up, and than suspended because said didn’t pay. Come to find out it’s on their end. Wow! Website constantly freezes and customer service hung up on me 5 times and I was being polite because I’m a polite person, but just trying to save people from frustration, this is the first and only review I ever left. Tried 30 times to get online and keep saying incorrect email and password so I reset and do all again same lol just completely waste of time. This is one bill will get sent in the old fashion way. Truly wish their was another trash service but it is what it is. Have a fantastic day people.

8 months ago, Stephen28352

Not Showing Order

Today I’m leaving a review because the site asked. The last time it asked I didn’t respond because it was my first time using the online site. However I place my order it confirmed but I never received a pickup and today I go to check the status of the pickup and it does not show a request was made. I’m leaving a three star review on the online part of waste management only because if I was to rate them as a company and for there services I would have to give them a Five star review. Another order was placed we will have to see how this one goes.

2 months ago, Pasley33

Auto Payment

I set up auto payment to my Amex card somehow it didn’t transfer over I don’t know what happened my Visa card expired so I switched cards I always set up everything on auto pay only to come home and my trash can is gone. Here is an idea if you don’t receive my payment when I have been never late how about call me!?!? Don’t just come and take my trash can making me look like I don’t pay my bills granted I know WM deals with crappy customers everyday that don’t pay the bill but if you have a customer that hasn’t been late since 2013 when they started paying their service with you a call would be appreciated now it’s paid can I have my trash can back

11 months ago, skippielongbottom

Not the app it’s the bill

I can’t understand why my bill went up when it was supposed to have went down. I got a smaller trash bin, and I was told my bill would drop. Nope it went up! Then I paid my bill, the money was returned, my account went bad, was cancelled, it took two weeks of calling, messaging, then when all else failed using Social Media, to get my account restored. The billing seems so irregular and odd, communication is poor and extremely frustrating and now my account says I’m on a “second chance” which is a bummer. I wish communicating with WM was simpler and billing was made more regular.

3 months ago, Belleza7

Customer service

I had so much trouble with the automated service I would rate that a 1, but I had a great experience with a gentleman that was very helpful and finally answered all of questions. It’s great when you can actually speak with a real human, not a machine. It took me multiple attempts, and several hours, but once I got through it was smooth sailing

4 months ago, GiggleSmokes

Waste Management

🤬🤬🤬Never have i had such difficulty setting up my residential garbage pick up. Two weeks after signing up online still no garbage can. I had garbage piling up with no where to go. Then I received a call saying they didn't have my lot number and left a number to call. The number just rings and rings then beeps and disconnects. Not even voice mail. I canceled and went with AM Waste - they actually care about their customers. I prepaid for this service with Waste Management. STILL HAVENT EVEN RECEIVED MY REFUND. THE CUSTOMER SERVICE IS PATHETIC. I encourage you to try AM Waste or another service. Waste Management doesn't care obviously…🤬🤬🤬

1 year ago, Shelly12345wil

Residential service

When the truck comes by to pick up my trash when they let it back down, it usually is in the middle of my driveway laying down on the ground and sometimes trash falls out of it when they put it down so it’s all over the road. Would be nice if they get out of the truck and set it up and out of the driveway. A good part of this company is finally is it has been coming on time and on the day it is supposed to come. No missed days since the takeover.

1 year ago, masonsnama

Terrible Service

Service is terrible. Driver lies about stopping and saying the dumpster is empty when I watched him drive by twice without even stopping. I haven’t had a pick up since the beginning of January but am still receiving a bill. And I don’t want another pick up. I feel it’s ridiculous to take 90 days to cancel service. And if you say that it’s in the contract I never received a contract to sign. I was also accused of refilling the dumpster when I called about the driver not stopping. Also, when I received a new offer for service, why is it for half the amount for the same crappy service?

11 months ago, AHolum

Driver Appreciation

I just want to give our driver a shout out. He got out of his truck to grab the neighbors garbage who forgot to put it at the end of the driveway. The neighbor was out in the yard and totally forgot. He did it without saying a word. He didn’t have have to do this and its hard to find people like that these days. He deserves a pat on the back.

9 months ago, ♥️XJ0001

Bad Service

It’s like they are intentionally planed to miss the pickup once a month, literally speaking they are picking up wrong trash container. So I have to call them to pick up the trash, but the attitude of the customer service operator was so rude and impatient, one of the customer service even hang up my phone. Eventually they will come pick up the trash the day after, but the way they do their jobs was so unprofessional. We had to write the number outside of the door, but it’s like they can’t see it, they keep picking up wrong trash container. If I had another choice I wouldn’t recommend this company.

2 years ago, hfdtuinnvv

Illinois worse place to live

The bad part of having a company who has no one to compete with that’s the reason why we have to pay high price specially in Illinois what to expect? All business or state are corrupt. Make sure you get trash service because they charging you for the service. And they don’t tell the people that. Just remember. The city worker or any company who has not have competition sooner or later they loose more than what they get for being greedy.

5 months ago, Crockett7

I HATE WASTE MANAGEMENT

WM doesn’t even deserve a 1 star. We were late on a payment. We thought it was taken care of. Absolutely our mistake. But instead of sending a reminder or picking up our garbage and providing a reminder they just didn’t pick up the garbage. But if you put your garbage out and the lid sits more than an inch above the base they’ll absolutely charge you for an additional bag. They have a monopoly on waste management and know they don’t have to provide anything else. They nickel and dime us providing no customer service. Zero grace from this monster of a company. Absolutely awful!

5 months ago, Rh22224

Inaccurate reporting of missed pickup feature

I enjoy having the app but the missed pickup reporting does not work properly. Ex: recycling pickup was completed and the hyperlink states “what if my trash wasn’t completed?”. I click the link to report the missed trash pickup but then it shows as recycling service needed instead of trash. WM customer service has heard this from many customers. Please fix and save your drivers extra trips for the incorrect service. Thanks!

2 years ago, Fire Veins

Glitchy and no option to see what I’m being charged for

Seems like y’all just go up when ever you want to without an explanation of what’s being changed or charged. Poor customer service and if there was another option I’d change providers in a heartbeat

4 months ago, macrovar

Great Service

Waste Management is a great and timely service. Their service has been a valuable part of our lives for many years. They are economical to use on a regular basis as well as in times when we have used their services other than their regular pick-ups!

3 months ago, roscoelee66

Do not do business with this company

They will just keep raising your rates until you finally complain. Then when you call, they will say “oh, if you don’t call us, we can’t give you discounts.” Because being a loyal customer for years and always paying your bill on time is not enough. Then when you finally cancel because you realize how much they have been ripping you off they will still try and collect money from you and equipment removal fees etc. etc. Shady business model. Stay away!

1 year ago, RockyMtnLvr

Full-Featured & Functions Great

This app is easy to use and gives you full control over every aspect of your account, with one minor exception; The billing/payment history only goes back to January of the previous year rather than the beginning of my account.

1 year ago, everything negative was taken

Absolutely awful

I have had an awful experience with waste management. I cancelled service and was advised to leave the tote in place. I was then charged a $75 removal fee plus a pro rated fee totaling over $95. Customer support is nearly impossible to get through and once I finally can speak with a rep they inform me that my spouse is the only authorized person to speak when she took MY name and the payment all came out of MY accounts! I am irate about the ridiculousness of this entire situation and would not ever recommend this company

2 years ago, 981GTS

Garbage

This app is garbage. If there was some way to put this app in my garbage container and let WM carry it away I would. I can’t even signup for an account. When I type in my email address it keeps telling me to enter a valid email address. I DID ENTER A VALID EMAIL ADDRESS!!! I have had the same email address for decades! I tried multiple times and carefully checked the spelling of my email address and it would never recognize it! If I could rate the app less than 1 I would. I deleted the app. No point in keeping something I can’t use.

1 year ago, Cara lele

Dislike

Tried to make a payment on line for 2 days and it just went to a blank page. Tried calling and took an hour to get someone as 1st person disconnected before I could say anything, 2nd person said on you’re not in my area and before I could say anything transferred me, 3rd person was nice but really couldn’t help although her suggestion for adding the app was helpful. I feel like the service with this company is lacking. If you have choices for trash pickup go with someone else.

2 years ago, SkytaleNexus

Great App, But Needs Some Improvement

This is a great app, but it's really frustrating when the app allows a user to login / authenticate only to display that an update is required, then the user must perform the update and then re-login / re-authenticate. The app needs to require the update BEFORE the user attempts to login / authenticate the first time.

5 months ago, D-Rock619

Autopay terrible

Worst app ever developed I use Apple to pay fir my Xfinity and never had such an issue as you guys have it’s ridiculous. Every time I either schedule a future payment or signed up fir autopay with Applepay it declines it so I have to babysit your billing system to not get a late fee charge because your incompetence in a reliable autopay system. Now you guys completely took away Apple Pay like what the heck from bad to worse way to go guys…overpriced getting double chargered for 96 gal drum is ridiculous for 92 bucks outrageous

2 years ago, PeckhamJW

Auto pay issues?

Less buggy with notifications than it use to be. Autopay still seems to fail every now and then but not sure where the hang up is there, was just informed to make sure everything’s updated. Not sure why that would effect processing a payment. Should add features such as a way to upgrade services within app.

2 years ago, Deepbugging

App just lets them lie about pick ups.

Third week in a row with no trash service. The drivers now mark the app as either your cans weren’t out or as already completed so that you can’t report that they didn’t pick up in the app. You have to call in and jump through hoops for them to say. Sorry according to the computer they did the job or it’s your fault. So they won’t credit your bill nor will they schedule a new pick up. I will be pushing for our HOA to replace you as the vendor as top priority for 2023.

3 years ago, Djjohnson11

Can’t see all of my services

Online and on the app I cannot see all of my services which is three, when I called after an hour on the phone they simply said that it was because it was my off week for recycling that I can’t see my service. How crazy is that that I can’t see all of my services on line on my account just because it’s not the pick up week for that service that makes absolutely no sense common hundred percent feel for who created this app and the website

2 years ago, CNNhygf"&&$);/$?fggifxck💥💥

Get started and login

Mobile app works well…if you can ever make it past the login screen! Every time I try to log in it interrupts and goes back to the get started page. Sometimes while typing login, sometimes while typing password, sometimes when done and trying to enter. Resetting doesn’t help. I usually give up after 10 or so tries and try later. Sometimes works, sometimes not.

2 years ago, MaricuzH

Unfair charge

My account was in arrears, in these last months due to financial problems and illness. I contacted to request a payment extension, but unfortunately I could not comply. Now apart from charging me late fees in the account they tell me that they canceled it! I never received any information that they canceled my account. I consider it unfair that now that I have done my best to pay the arrears, they tell me that I would still have to pay to reopen the account. I would appreciate your attention in this regard.

5 months ago, kicksass1977

Terrible and useless

Service outage in my area due to soft roads. No information on the app. It says “no service delays”. No trash service for a month. WM did not even send an email or send a message in the app. Nothing from these clowns. I called last week. They credited my account. Called today and my credit was cancelled. They said pay or we will cancel your service. What service? You haven’t been here in a month! Worst company ever. I have already contacted better business bureau and an attorney.

4 years ago, Pandabear62

Better update

Developer responded to concerns and the app seems to be much more useful. However, I can’t find a method to report missed pick-up if that occurs. Virtual assistant on website won’t answer that question (directed to website by app and that still doesn’t fix that issue). App needs a “missed pick-up” link to notify driver.

2 years ago, BarbChad

The WM App is 90% Useless

The app linked to our WM account no problem. All account info is correct. However Services does nothing other than confirm what we have. There is nothing for pickup schedules. Then billing says we haven’t made any payments in the last 12 months yet invoice history clearly shows invoices with payments received. Hello! The main website isn’t much better. Perhaps a new Web Developer is in order!

2 years ago, rstewart2702

Autopay setup confusion

When your payment card updates, you can’t see everything stored about it, so it’s impossible to tell whether or not you will have payment problems later. Also, there are not clear directions about how to update payment card information when it changes (e.g. when your bank issues a new card.) This app needs some simple directions about how to change payment card information!

10 months ago, Horrible service x4

Horrible service

Missed pick up, bridge was blocked due to work on it. In computer it showed pick up was made. For 4 weeks attempted to get missed trash picked up in an extra can. Can was not emptied. After second attempt sent missed service message, no response as the extra can was left at roadside. I believe there is no more human contact made with this company to customers. It should not take a venting like this to get things done. But I know it won’t.

Description

The Waste Management My WM mobile app makes it easy to manage accounts on the go. Getting started is easy and you can log in with your wm.com email and password. If you haven’t signed-up for a My WM online account yet you can complete first-time registration through the app. The My WM app allows you to: Manage Payments • Pay your bill • Enroll in autopay or paperless billing • View payment history • Cancel scheduled payments Keep Track of Pickups • View pickup schedule • Report a missed pickup • Request an extra pickup • View estimated pickup time • View holiday schedule and weather alerts Manage Your Service Account • Manage/link multiple accounts • Add/view payment methods • Contact customer support • Request a container repair Edit your My WM Profile • Edit profile settings • Update your communication preferences • Provide feedback • See alerts for Reschedules, Service Delays & General Info For Roll-Off Customers Only • Request a roll-off pickup • View roll-off history • Copy/resubmit pickup requests • Request a removal or relocation • View roll-off history • Edit or cancel a roll-off request For get help or if you have questions, contact WM directly at [email protected]. Hazardous waste or special/profiled wastes may require validation of your profile expiration date and permit applicability. This could impact the removal of your materials within the 24-hour window.