I have been using this app for a little over a year as I sometimes fax orders to my dad who is a truck driver. The app hasn’t failed us yet and is super convenient to fax PDFs from my email directly to him!! Takes the struggle out of finding public locations to fax and is super convenient! I’ve only had to contact customer service once and they were quick, responsive, and solved my issue.
Do not get this app or use this service. This is a scam. We only sent 1 fax (14 pages) and they charged us double the monthly fee within the first 5 days of having installed the app. They also gave us a hard time about these fees, stating that the 14 pages took this amount of time, and had 1 logo “so really its more like 300 pages.” They clearly have some fine print worth reading if 14 pages of plain text can be charged as 300 pages based on some fee calculations (which we were not given a written description of). It also took a long drawn out phone call for them to finally agree to cancel the service, for which they said they would send an email confirmation and never did. We got the confirmation number from them over the phone and contacted the bank later that day. The bank confirmed that it was still a recurring charge and they had not can let our plan. The bank has blocked this company from deducting any money from our account and had labeled this company as fraudulent.
Have used personal and corporate level online integrated electronic fax services for over 25 years in some manner. Recently retired and had been contemplating which service to jump into that easily integrated and didn’t break the bank. Concern was to weigh the inevitable migration to fully online systems in conjunction with a periodic need for point-point document transfer for perceived security reasons. Myfax met the bill and it does everything anticipated. Having been an IS Manager for over 20 years, the other top tier solutions are good; by for our ongoing needs; myfax met all my expectations from WebBrowser to iPhone to MSOutlook integration.
Not all of my faxes have gone through. It was supposed to be a free trial. My card was billed the $10 monthly service charge twice and billed $1 for a unknown reason. $21 total and not even half of my faxes went through. This app must be some sort of scam. I’m reporting this to Apple. Warning...... they do not accept the payment through the App Store. That’s how they get over on people. Only pay for a apps service through the apple App Store. I spoke with customer service. This company even charges for faxes that don’t go through. This company is absolutely horrible and a scam. The man refused to give my money back even after admitting I shouldn’t have already been charged for the next month. I canceled my account.
Please trust me when I say: Never use this company. Never. I made six attempts to try to cancel my subscription online via chat, Because that’s one of only two ways they offer as an option. All six times the person “helping” me disconnected without a response to my request. I eventually had to file a complaint with my bank to get these frauds off of my account, because they would not cancel my subscription after multiple attempts and over an hour of my time. To add insult to injury, the two faxes I sent to my mother’s funeral home were never even received by the other party. It was mortifying and a time sensitive situation.
It worked for a few months .. after that I couldn’t sign in called customer service and they couldn’t get me into my own account went back and forth for almost a year of being charged and not being able to use it... finally customer service told me they couldn’t figure it out . When I asked them to cancel it and credit me back the months that I couldn’t use it I was told they couldn’t do that but they could give me free months!!!!!!! It was pointless cause I couldn’t get into the account and neither could they .... so finally cancelled it ! A total waste of money and no customer support at all! Don’t waste your money
As an attorney, this is golden nuggets for me, I can scan any document(s) with a very accesible and efficient app, save it to files, and fax them to anyone anywhere. No need to go to the office or my house study room, where I have my scanners and my laptop, no need to use my laptop at all to send faxes, period. All I need is my iPhone to continue doing my work as I move around. Fantastic!!! Big thank you!!!
I’ve been using MyFax since about 2013. I used it for business till 2015 when I retired. I’m still using it for personal purposes and find it to be very affordable. I’ve NEVER had a single issue with the program or the service. I highly recommend MyFax if you have a need to send/receive minimal faxes. You can’t beat it for the price!
I’ve been a long time user of Myfax from my trucking days over the road. I remember times where I would pull my truck over, connect to the internet and log into MyFax and it always worked for me. I just registered for a new account and again Myfax can compete with the rest, but I trust Myfax because I’ve used them before. Technology can use a upgrade but why fix something that’s working. Great Job Myfax!
I’ve been using MyFax for a couple of years now , needing to fax every so often. It’s been working great for me so far, and I’ve even sent in emails about how to use the app and got a fast response. Just updated the app also and it looks a lot better with the new design. Reliable service and happy customer.
This service ONLY processes account cancellations by phone. There is no other way to cancel. This is a very dirty tactic to swindle customers of money. Until they improve the service to meet the minimum standards of today’s subscription services, this service will only get bad reviews from me and warnings to stay away. Side note, I cancelled my account by calling them and had no trouble doing it, but forcing me to call and jump through hoops by waiting to talk to someone in order to do something that should take a few button clicks is absolutely unacceptable.
Best way to get and send faxes hands down. I’ve been a customer for over a decade and this is just an amazing company. If you want fast and reliable customer service and a product that is second to none, then My Fax is the product you want to use and it’s extremely affordable.
Don’t be fooled. This app is a scam. App does not work.. never connects. Tried many times to fax to myself. Finally got it to send me a fax and it was blurry, illegible, and worthless. Canceled subscription right away and did not think about it. On my companies CC. 5 months later my company told me the CC was being charged monthly. Never received an invoice, bill, or receipt. They will steal and rob you. Canadian company scamming Americans. Reporting to BBB. Called them and They lied saying the sent a bill every month. THIEFs. I want my money back and am reporting to authorities.
I have used my fax nearly 10 years now and have recommended it to many people. The app is easy to use and not expensive. My friend is paying 1.00 per page with his phone company and now is really happy to be with my fax..thanks again for many years of great service!!
I have been using my fax for over nine years and I have only had a few issues which were quickly taken care of I would recommend this to any other business that needs a fax number for sending or receiving a fax.
I just realized that even though I have cancelled my subscription, they charged me again. I confirmed that I am not subscribed going through my Apple ID. However I cannot check what’s happening inside the app because I cancelled and now it won’t login. Don’t know where to go from here -I will be contacting Apple to complain tomorrow. Do not subscribe, unless you want to keep paying monthly for a service after unsubscribing.
I tried this app and had issues trying to create a simple Fax. I phoned technical support and they didn’t even know their own application. When sending the fax, to find if it was successful was very convoluted. I then received their fax in return which was so small, it was unreadable. I explained that to customer service and told them I wanted to cancel and be refunded. No refunds. And when cancelling she kept trying to resell me and sell me other products. Stay away from this App and their service.
I looked and looked for a fax app at a reasonable price. I started using this app on my desktop a little over a year ago and it is easy, concise and very helpful to use. And it comes at a great price! I have nothing but good to say about it.
Tried to cancel my subscription and get a refund for the months that I didn’t use, per their recording when you call the help line. Guy puts me on hold to talk to a manager, comes back and tells me no, can only do 1 month refund. So I ask to speak to his manager, he tells me there isn’t one there on the weekends.... ok so then who did you just put me on hold to talk to? He tells me he will transfer me, and then hangs up. I will be reporting this app and the charges to my bank as fraud.
This has to be the worlds most crooked company. I’ve been trying to cancel this service for more than two months and I’ve even changed my credit card but again today another $24 bill for two months show up. You can’t cancel online only via phone which they never answer. Then their chat queues bounce you from sales to support for another 45 minutes. And still it’s not cancelled.
I got this because a few medical offices I go to do t have secure servers for emails, so they do faxes still. I tried sending 4 different faxes with this app. 2 one day, NEITHER MADE IT TO THEIR DESTINATIONS, even though the app said it was successful. So the next day I tried resending 2 faxes, for the second time neither made it to their destinations, even though the app stated it was successful. It’s literally stealing your money. And they should be looked into for running a scam.
Signed up online and tried to use the app. Called to cancel because all attempted faxes didn’t go through and they said they cancelled my account and that they would send through a confirmation email that I never got. Cancelled my card from my bank immediately to avoid getting charged. It’s likely that most of these positive reviews are fake. If you google this company you will see 100s of people talking about having negative experiences. AN ABSOLUTE FRAUD.
I signed up for pay per use and I can't get them to stop billing my acct for monthly membership that I DID NOT SIGN UP FOR!! I can't get confirmation or response to my requests for removal of my info from their system. Trying to say they can only cancel if I call, to "confirm" my info for privacy protection. Very limited phone hours. I am not able to get thru and sit on hold during those hours in my schedule. It seems like it's all BS so they can keep stealing my money.
I have had multiple problem with the phone app. It doesn’t notify me that I have received faxes. When I go into my email and see there that I have faxes. I go into my app and nothing shows, not my phone number, not my faxes. To make matters worse when I try and send a fax I get an error message that they are unable to do it. I have sent many emails for help and the answers are the same. They are unable to recreate the problem. Offer the same solution delete app and reinstall. It DOESN'T WORK! The only reason I have this type of fax is to be able to receive and send faxes from my phone, which I’m unable to do. I do not recommended this app for faxes. It’s not reliable.
This is an awful app!! I never used it and when trying to cancel it the instructions do not work! They have been taking money out every month and even though I emailed customer service which is awful. I went to my bank and canceled my card. Absolute ridiculous! Don't do it, you will never be able to cancel this!
There needs to be some kind of a draft holding area
I can’t tell you at least 100 long faxes I have typed up for them to time out and disappear, so beyond frustrating I’ve googled trying to figure out a way to keep them from going away and there’s no options so please take this into consideration because this is very very frustrating.
Thought I’d give the free trial a try to save a trip to Fedex. Did not work, so I canceled the same day and made the drive to Fedex and sent my fax. I have been charged twice since. Customer support refuses to do anything or issue any refund whatsoever. I reached out the same day via email and phone, and reached out via email again, phone, and chat once I was charged a second time a month later. Nothing. Total crooks.
It works perfectly, the only problem is that at the time of attaching a document sometimes it won’t let you attach a document. It’s gets froze. You need to delete the app and install it again to refresh it.
I wouldn’t give it any rating but 1 star is the minimum. I called to cancel this service because it is just horrible. The gentleman that assisted me said he had canceled. Months later I received a bill. Turns out my service was still active. Mind you I never used the fax service and they refused to reimburse me. So not I’m stuck with a useless fax service for three weeks!
App closes by itself very often when you go to another app (to get fax number for example). Does not save to any drafts folder. You have to start all over. .rtf will upload, but it won’t be sent (no error message, only to find out hours later, tried twice then exported to .pdf) Their website is worse. Doesn’t work with safari. Firefox also bad. I’ve been a customer for over 10 years maybe 15 and am about to move to another vendor. Only use every so often, and each time, issues. Tech support is better than most, but the apps are archaic.
Is my third time using this app, the quality is very bad. I pictured 6 pages, and all of the sudden it disappeared, I pictured them again, and sent but nothing appears on my account, will totally go back to my old fax app. I know this is way cheaper, but totally understand why. This app gives me anxiety.
Doesn’t show up as a subscription that I can discontinue, and they keep charging my credit card despite sending an email to their customer service requesting cancellation of my subscription and account. Don’t set yourself up for the hassle.
Was charged even though I cancelled the subscription before the end of the free trial period. Their customer service chat representative told me there is nothing they could do and to take it up with Apple. They couldn’t even confirm that my account was cancelled.
Send and receive faxes from your iPhone or iPad with MyFax! • Fax from anywhere, at any time • No fax machine required • Send and receive up to 300 pages per month • Upload files from Dropbox, Box or Drive, or scan faxes with your camera • Store faxes conveniently online as PDF with cloud storage • Print faxes using Apple AirPrint • 24/7 Customer Support • Also includes options to fax-by-email or from the MyFax website. The MyFax app works with any MyFax subscription. New users can sign up in the app and start faxing in minutes MyFax subscription details: $12.99 (USD) per month. Includes 300 combined inbound and outbound fax pages monthly. Subscription will automatically renew monthly until you cancel. Once you complete your in-app purchase, your subscription fee will be charged through your iTunes account. Manage your subscription and turn off auto renewal in your iTunes account. Monthly subscription will renew automatically unless your subscription is canceled through your iTunes account and auto-renew is turned off 24-hours before the end of the current period. Accounts will be charged $12.99 for monthly renewal within 24-hours prior to end of current period. No cancellation of current month allowed during active subscription period. For more terms and conditions see https://www.myfax.com/legal/terms Sign up now to ditch the fax machine and fax from your phone hassle free! We appreciate your reviews and feedback.