MyGenMobile App

2.6 (16)
212.8 MB
Age rating
Current version
Gen Mobile Inc
Last update
3 weeks ago
Version OS
12.0 or later
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User Reviews for MyGenMobile App

2.56 out of 5
16 Ratings
4 months ago, OEV196
App issues
I can't make payments through the app
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6 months ago, ahdltnf
I’m giving this a 5 not because it’s perfect, but because there was a time there was no app available, and so this 5 is for the effort and time it took to reach this point. Thank you.
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7 months ago, FrustratedSevices
Everything with this company is annoying and complicated. It shouldn’t be this difficult to pay a phone bill. The mobile app is not reliable. If I call in I have to wait until the company open to restore services. I have to find another company. I do not recommend. Starting services with Gen Mobile
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10 months ago, nbynw009
cant make CC pymts, useless
Keeps giving error "Please enter valid action" followed by a list of credit card names (Visa, MC etc) when trying to make a payment. Cannot complete payment. Tried several times. New app is better than first version which didnt work at all.
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4 months ago, NoOverDraftTodayorLateBill
First, push notifications states I’ve used 2.30gb when the cycle just renewed and under my WiFi. The app is sooooo slow & I cannot view usage anywhere in the app. Customer service was very rude as well.
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2 years ago, E. N. Z.
The app has always been fairly buggy. Lately any attempt to view or manage an account errors out with “The Gen Care app could not start a session with the server.”
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3 weeks ago, Smith 101223
No No no
Every time I call they always mad also they always selling me air plane tickets but it’s only a one way to New York .
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3 months ago, Rÿáñ Túçk
why is my AT&T phone not get any signal
need service to resume. this seems like fraud.
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5 years ago, nn747
Excellent service
This is a great phone service that uses the Sprint network. I signed up for my mom to make international and domestic calls for $15 a month. It is a much greater value than buy phone calling cards to reload.
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1 year ago, Mz Kae
Fraudulent App
This is a rip off. I bought this phone and the next thing I know all the account info was changed without me knowing it. I have a phone that’s not linked to me anymore and I don’t know who did it and Gen Mobile allowed this to happen and won’t tell me a thing. Somebody help me before I go to prison behind someone I don’t know and for something I didn’t do. God, please be with me
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6 years ago, im.not.a.nerd.not
Very useful
This app helps me keep track of my data usage and allows me to buy top ups anytime, anywhere!
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1 year ago, Mr, Andy
Hasn’t been fixed with updates completely useless.
Can’t even register!
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12 months ago, Techzila
Doesn’t Work at All
App is horrible. Doesn’t work
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2 years ago, JWWZY
can't use
unexpected error -999, can't use it now.
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1 year ago, NotBean6
Never works
I’ve downloaded this app 4 times and Everytime I do it does not let me send verification code to access the app. No point in having an app if it doesn’t work🤦🏽‍♂️
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1 year ago, shanejunior1996
Doesn’t Work!
This app doesn’t work! I’m trying to get a verification code for the 2nd step and it keeps saying that an unexpected error occurred. Very disappointed!
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