I’m giving this a 5 not because it’s perfect, but because there was a time there was no app available, and so this 5 is for the effort and time it took to reach this point. Thank you.
Everything with this company is annoying and complicated. It shouldn’t be this difficult to pay a phone bill. The mobile app is not reliable. If I call in I have to wait until the company open to restore services. I have to find another company. I do not recommend. Starting services with Gen Mobile
Keeps giving error "Please enter valid action" followed by a list of credit card names (Visa, MC etc) when trying to make a payment. Cannot complete payment. Tried several times. New app is better than first version which didnt work at all.
First, push notifications states I’ve used 2.30gb when the cycle just renewed and under my WiFi. The app is sooooo slow & I cannot view usage anywhere in the app. Customer service was very rude as well.
The app has always been fairly buggy. Lately any attempt to view or manage an account errors out with “The Gen Care app could not start a session with the server.”
This is a great phone service that uses the Sprint network. I signed up for my mom to make international and domestic calls for $15 a month. It is a much greater value than buy phone calling cards to reload.
This is a rip off. I bought this phone and the next thing I know all the account info was changed without me knowing it. I have a phone that’s not linked to me anymore and I don’t know who did it and Gen Mobile allowed this to happen and won’t tell me a thing. Somebody help me before I go to prison behind someone I don’t know and for something I didn’t do. God, please be with me
I’ve downloaded this app 4 times and Everytime I do it does not let me send verification code to access the app. No point in having an app if it doesn’t work🤦🏽♂️
This app doesn’t work! I’m trying to get a verification code for the 2nd step and it keeps saying that an unexpected error occurred. Very disappointed!
Download the Gen Mobile app to manage your account with ease. You can change your plan, make payment, track your data usage, add more data or international talk credit and more! Gen Mobile delivers the best value in wireless with affordable plans for every budget and free unlimited international calling to over 100 destinations on plans $20 and up Buy a phone or bring your own and try one of our plans worry-free with a 7-day money-back guarantee
