MyNavia App

When I try to submit a claim, the Next buttons disappear when I fill out the required fields, which makes this a useless app. Also, related but not, when I try to reset my password on the website (because that’s the only other way I can submit for expenses) it tells me that my information cannot be found. When I clearly have the same information logged in on the app and the card with my information in my hand. And then when I find a workaround with the disappearing next button (which includes filling everything out and then clicking on all of the other non-typing fields) I’m not able to continue because it’s “before my coverage date” despite being six whole months into the coverage stated in the app’s account information.

Embarrassingly unpolished app for a large company. Weird display issues on login screen with text appearing on top of other text. “Login expired” message that has to be cleared *after* i reauthenticate. Just had some weird errors on the submit a claim page where I tried to select “claim type” and it popped up an error “please select a claim type.” Gee thanks I didn’t know. Will be lobbying my employer to move to an FSA provider that takes technology seriously.

I got an email requesting substantiation. I logged in with last year’s app and learned I needed to install a new version. Fine, installed. Then it wouldn’t let me log in. I logged in online and changed my password, then logged into the app. The “outstanding swipes” described in the email does not exist in the $&#%! app. Logged back in to the website and found the buried link. It self-substantiated and they don’t need documentation after all. It’s a charge from a clinic I’ve been to many times and this one randomly generated a pointless email. I WISH MY EMPLOYER WOULD PICK A DIFFERENT COMPANY FOR THIS “BENEFIT”. I really dislike dealing with Navia; they over complicate everything with the need for an employer ID, customer service reps that aren’t provided with adequate training, and random emails of useless goose chases.

I use LastPass to store my passwords. When I open it through the iOS keyboard shortcut like I do every other app it auto searches for “local host” instead of Navias website. It looks like whoever’s high school kid they hired to build this app forgot to set their app up properly. When I self navigate to my Navia password it won’t log in telling me it’s an incorrect password. If I log in with the same password via the web I have no issues. This is a 20 character random alphanumeric password. My guess is, whoever wrote the app is somehow “sanitizing” passwords that are input and so it won’t accept my current secure password. This app looks like a high school computer science term project, bugs and all.

My company switched providers for our FSA from Arcadia to Navia. Forced to download new app and sign up for new account. Not happy about it but whatever. Went to submit claim and could not access my photos. Only option is to take new photo or access stored documents (PDFs, word docs, etc). So unless you have the receipt in front of you right then the app is useless for submitting claims. A lot of the time I take a pic right away because I’m busy and fill out the claim later which is no longer possible with this app. This is basic functionality that shouldn’t have been overlooked. Looks like others have had the same issue and the developer doesn’t care.

Share my story. I ordered an exercise bicycle in Dec that could be eligible for health benefit from my employer. Knowing this is a big order, I called Navia to carefully confirm the eligibility and got a yes from them. Later my reimbursement was denied. Called Navia again and they said their agent gave me the “incorrect information”. Now it has passed the deadline and I have lost my health credits for the calendar year, plus I also have to pay $350 for the bicycle out of my own pocket! After months long follow up and escalation, Navia basically says yes it is their mistake but no there is nothing they could do. A “benefit solution” company who offers NO solution to benefit. You really cannot trust them for anything.

I’m ashamed that there are organizations that not only put out poorly designed apps with broken functionality, but it stays broken. Look at your ratings! Do us all a favor buy an iPhone X with recent OS, and test submit a claim before putting us hapless users through this miserable product. Maybe it worked once on one device - it’s never worked for me. Navia management is clearly incapable of managing an app release. Please get rid of everyone involved with approving this frustration of an app. Take to drinking instead; for God knows I will, if I have to submit one more claim. Terrible!

Tried to log in and was directed to download new version of the app, finally found my login info to do that since a PIN was required for old app. The newer version won’t let you access your pictures if you took a screenshot to show proof of payment on a bill. I had to save the pictures to the cloud in a file in order to access them. The whole process used to take a few minutes now takes half an hour to figure out! Here’s hoping you don’t have a lot of medical expenses to submit. Terrible “upgrade”!

While I appreciate some changes made to the menus used for submitting a claim, this new app is buggy (locks up and freezes) and the fact that I cannot use a screenshot or image on my phone for my claim documentation is asinine. I always used to simply screenshot the card transaction for my gym membership and this app will not give you the option to use images, only docs.

I’m using the exact log in info that I use for the site (it’s saved in my keychain) but still can’t log in. The mobile site is also poorly designed as some buttons just don’t work, like the one for “denied claims” which is a pretty important one. Claim submission is a headache. I’ve taken to just calling for every thing, which is fine, but much less convenient as I function on nightshift hours.

They just stopped supporting their old app and created this one instead of updating the old one and this one does not recognize the logins and after countless attempts will not allow registration, so no access to my account information in any form. Customer service by phone and email are also disappointing. Recommending contacting your HR/benefits admin board and asking them to switch to another plan, this one doesn’t care about customer service!

According to the App Store, this app was [finally] updated four days ago after a year of neglect (it’s currently March 2024), and despite the option to use Face ID still appearing in the app settings, it doesn’t work. The app also doesn’t identify itself to password managers, so it’s a pain to log into. Please make it user-friendly… if that means hiring a developer who knows what they’re doing, please do that. It’s 2024…

I was not able to login with my credentials and my coworker mentioned she also had this issue. To resolve it, she recommended that I login to the website and change my password (It looks like they changed the password requirements). I went back to the app, tried it again with the new password and it worked!

Don’t know what the other reviews are talking about. Submitted a claim for reimbursement successfully and it’s a way better user experience than mobile web.

Navia website points to the old apps that are no longer in the store. New app requires a password change via website. (No instruction that this is required) Submissions frequently crash after taking a picture. Last alert will not delete nor stay “cleared”, so it keeps showing as a new alert.

App needs thorough testing. Too many errors. - Claim submission often ends in error. Have to make multiple submit attempts - says document needs to be attached even when document is attached. Is it looking for specific file type? - doesn’t allow to choose an existing photo - when picture taken using camera, takes only a part of the picture and not complete capture

I have spent hours trying to submit a claim using the app, which takes you to a “portal” which sends you around and around in circles trying to find the online claim submission tool, which is just not there. It’s pointless to have an app if you can’t do anything in the app, and every button takes you to a webpage you could have just gone to in the first place.

I hate this app. It has a lot of kinks in its system. At first it wouldn’t allow me to take photos. And it would send me to some weird places to look for files. Now it does allow me to submit photos, but now it won’t let me login. Said I was already logged in and needed to login again. Did this several times to no avail. There are other snafus but I don’t have time to go into detail.

The Submit claim process is not working properly: When I attempt to attach a document (photo), after taking a photo, the app takes the user back to the home screen view, rather than completing the 3 step process to submit a claim. Hence, it is impossible to attach any documentation, and impossible to submit a claim.

Why did you create a brand new app and not just update the old one? STUPID and very inconvenient. Other than that the app always seems to work as long as you can get logged in. The login process is buggy and can get you locked out of the app, but I’ve found the website to be the same.

iphone app doesn’t work website doesn’t work on iphone website doesn’t work on mac website does work on PC. the lack of functionality in the app and non-pc web browsers is not just annoying but also obliterates any confidence in the company as a whole. 100% moving my money as soon as possible.

I downloaded this just now to help submit claims in a timely fashion while I’m at home with my newborn since it’s easier to do things on a phone than a laptop with a 1 week old in your arms. The app doesn’t work at all for me. When I try to upload a pdf from my iCloud Drive, I get the “we were unable to complete your request...” error.

My husband raves about this app (he has a Samsung Galaxy S8), but I can’t use it on my iPhone. Every time I log in, I get to see the My Benefits screen for less than a second, then I get a screen that says my session has timed out. 😡 I even tried uninstalling and reinstalling. I got to see my benefits for a few seconds, but then it timed out again. I had to go online to access what I needed to.

I already have an account. Submitted a claim 2 days ago and now the app has a new version which appears to be a whole different app. I login and I have to re-enter all my information that is already on the website like I’m a new sign in. And words on words on the login screen. I didn’t get any further.

I just downloaded the new app. I tried to submit a claim and see I’m unable to access my photo gallery to import the picture of my receipt. So when I go home to take the picture, I am now stuck on the log in screen and when I hit submit it just stays on that page. It’s been like this for 2 days and I’ve deleted and re Installed the app. I’m very very unhappy!

‘Last Day to Incur Expenses’ is only partially displayed on the bottom of the screen insufficient to see the date and with no options to scroll up. Overall, is a poor app providing little useful information.

When the app request for the itemized bill or EOB, after submitting it and filing be claim. The app doesn’t show the submitted info so it always results a denial. Making me do extra steps to submit to the denial by appealing and I even took screenshots as proof that I did submit the ITM along with the claim. I haven’t used the app since.

So it appears Navia is taking the Facebook route: if we cannot build a better system than the competition, buy the competition and scuttle the better app. Like others report here, every time I log in with the correct credentials, I get a “session expired” error message. And I cannot clear my “alert” that I successfully (and regrettably - but my employer gives me no option) joined Navia.

After the recent updates, the app functions very well for me and makes handling my benefits easy.

This app used to be so simple but I just spent the last 45 minutes with no success. I keep getting dropped out of the process just after taking the picture. It’s super frustrating when the older version was working just fine. I guess I’m back to doing this the old fashioned way.

- You can no longer upload images of receipts from photos- you have to save the photo to the “files” app then try to upload - doesn’t support HEIC images- which means if you take a photo with an iPhone you can’t upload it - when you fill out the required fields auto complete is disabled which makes filing repeat expenses very tedious - when filling out your claim details in step 1 there’s no way to hide the keyboard to go to step 2. You have to click around randomly. Bottom line: you can’t submit a claim on an iPhone if you’ve already taken a picture of the receipt.

The app rarely even opens no matter what phone I use - currently using an iPhone 11. Constantly get a screen with a circle in the middle and then a page that says “Error Unable to load app”. What is the point of having an app if it won’t even load?? Navia should be embarrassed by releasing such a disaster of an app.

This app and the Navia website are completely useless. It’s like they’re intentionally making it difficult for you to reimburse. The workflows make no sense, there are errors and issues all over and their help pages are out of date. I wouldn’t trust them with any of my information.

Logged onto website and registered just fine. Also connected to my insurance carrier via the “Flex connect” online app. Tried to download the app on iPhone and log in, deleted app and tried again. Each time told me either user Id or password incorrect. Can’t be so. I can log onto website!!

You can no longer submit photos from the iOS app. You can *take* a picture, but if you try to screenshot and retrieve from photos, no dice. The app randomly times out for submissions, and makes users go on a treasure hunt to find the “next” button during submission. Even the date picker doesn’t seem like Apple standard; you better have aamazing hand eye coordination to use it. I’ve asked our employer to consider a different provider next year. Little things like this add up to the employee experience and negate the convenience of an fsa program.

Why not just update your existing app? Why create a totally new app and force customers to download the new app? Either you’re making a privacy grab or you’re worried about your security on the old application. Both are embarrassing for a company of your size. The new app is exactly the same. The same UI, just a different color scheme. Shady af.

This App acts as a bookmark manager for Navia website links. Other than showing the balance total of spending account, there is no functionality whatsoever. 2nd year Computer Science students in mid-tier engineering colleges make better apps in their class projects than Navia Engineers.

Unable to log in if you have 2-factor enabled. Just use the web portal and skip the app! Update: a whole year after my initial review and STILL can’t login. Mobile web is also now broken. Now I wish I could give negative stars.

Regarding rollovers: why doesn’t their existence register on the app OR the full website? How is that even legal to sit on hardworking ppl’s cash for 105 days without interest? Why would you ESPECIALLY during a National Health Emergency?Unconscionable!

I have no problem logging in from google chrome, the app doesn’t recognize my user name or password, no matter how many times I change it! The app is worthless if it doesn’t sync with the website.

You need to hire me to fix the bugs and make this app a real working and functioning tool. I can provide you with great service and fix the app and make customers happy with using the app which will clear up a lot of the callers. Thank you!

I haven’t been able to use the app for over two years because I cannot login. The app always reports an invalid username/password despite the fact that the same credentials work on the website.

I can't believe how many times I have to upload same receipt for reimbursement. Navia could use AI and replace the human workers as they couldn't even find date in the receipt. Why do I need to highlight/circle the date and amount every time for approval

New version is worse than the old. Takes too long to upload info. Errors when nothing has been done wrong. Requires extra unused fields before moving on. Didn’t transfer data over from old app and o had to set everything up again

I go to the mobile site and it says “download the app” but what for? It has zero functionality, nothing works, and for the couple things that do work it’s completely non-intuitive. No thanks.

The new app does NOT allow a picture to be uploaded as documentation from you picture library on an iPhone. Before I would quickly screen shot my receipts and upload them. Can’t do that now. Not convenient. Please update the app!

Very first field (drop down) of Submit A Claim form refuses to allow any interaction and is a required field. That means there is absolutely no way to submit a claim through the app. Using an iPhone X with latest OS and latest version of app. Did anyone test this even a teeny bit?

Am I biased.. because I’m an employee?? Yes.. lolol but we deserve more than 1 star 😭 Navia is a family owned company that has been around for a very long time. The company has good values and treats employees well ♥️ our developers and all departments work very hard to provide for our participants/customers. I’ve never worked a job before that had managers who are willing to work with you if you’re struggling with things like your metrics. I can’t speak for employees on other teams, but my manager has been amazing! All the upper management that I’m under has been. (I know this review should be on something like Glassdoor, Indeed, etc. lolol but I feel like it’s important for participants to know 🤣 because a lot of the app reviews are regarding our CS team) At most CS jobs, if you struggle one week or have an off day, most leadership will just scold you.. or micromanage.. or go on a power trip and talk down to you like you’re 🗑️. I’ve actually never worked a ‘customer service’ job that WASN'T that way. Not at Navia 🥺 you truly feel those ‘family owned’ values and I’ve just really appreciated it while working here!! Advocating for and educating our participants is HUGE in this position. And I really feel like we do our absolute best to do so. Of course, we’re dealing with tax-free funds and IRS regulations.. so there are going to be scenarios where we have to deliver bad news to people.. it’s 100% what I dislike most about this job.. and I wish people would know that it’s just as painful for us as it is for you 😭 Okay anyways.. lol again, this might not be the best place for this review 🤣 but I know all our departments work very hard! That goes for our Tech team/app developers as well. I feel like some of these reviews just aren’t warranted 🥲 if you’re having login troubles- give CS a call!! ♥️ (seems like most reviews mention login trouble) I’ve never received a call where I couldn’t get somebody logged in! We’re always happy to help and that’s def gotta be our most common call 🥰 it’s the most common, and the easiest!

What is the point of this app if there is literally nothing, I can do on it. I go to the main page and there’s it’s blank. It just says my name and nothing else there’s no option to click anything.

Really easy app to use. Claim submission process very quick and easy.