I really enjoy paying my bill with easy convenient with Not stressing that my lights will be turned off because theirs a lot of people that don’t always have all the money at once but I just wish we could pay with our debit card without the fee at the local stores CVS. Thanks
The UI is decent although very dated looking. The font choices makes me think of Windows and the and the font size to overall UI seems like this was just quickly scaled when the larger iPhones came out instead of trying to make a proper scaled view or testing that the universal view looks good on all screens. The graphing library used to chart my electrical usage is very readable but could use some filtering options based on temperature so I could see trends of usage on hot vs cold days. I am unable to set up the push notifications due to an error or “ContactId is required. ContactId should be an integer” which is too generic of a user displayed error for me to actually address. I’ve updated my entire contact information list from the contacts tab and that did not seem to resolve it. It’s better than nothing but there are definitely rooms for improvement. Hoping to see some meaningful updates soon that make using the app more meaningful.
It gives you the data you are looking for and to track your daily consumption as well as being able to pay directly through the app. My two biggest concerns are: • It doesn’t remember your payment method even though there is a check box to remember your payment method. You have to enter your debit, credit or checking account information every time you want to make payment. Just adding this feature alone would make this almost a five star app. Very frustrating when you check the “remember payment method for future use” check box and it still requires you to enter that payment method every time. • The UI is not user friendly. You have to really look around to figure out where to go. Not intuitive. Usage and Balance would be nice to see combined since you have to go back and forth between the two to see cost per consumption compared to other days and temperatures. • The graph under Daily Usage needs some work. It’s showing two columns for one day and the above data isn’t always synced with the data in the calendar view. And the two references on the side don’t appear to be correlating to the data thats being shown in the graph. Not far being a really great app, good job! Thank you
I have no idea why our provider made us switch to this app, but as far as I can tell, there is no tab to explain anything about how to read it or use it. Instead of a simple ‘pay your bill’ prompt, there is only ‘add funds’. Add funds to what??? I have never added funds to anything to pay a monthly bill. Then, when you enroll in what I assume to be monthly auto pay, it does not tell me when it will start. The graphs have lines in addition to the daily usage bars, but, as far as I can tell, there is NO explanation as to what these lines reference. How about offering a walkthrough tab? Not everyone is as knowledgeable about apps and utilities as some of the other reviewers, and if I could, I would leave a ‘0 star’ rating.
This is a good app, and I really like having it show me on a daily basis what my balance is. However, when I need to decide how much money to deposit into my account, it would be really helpful if it would show me the total I have used in the last month, in the last week, in the last two weeks, or the total I used during the current month last year even.
Jea is an overcharging scamming company. People are barely making enough to make ends meet and they overcharge on power. I’m rarely home and my ac is always off but they claim I’ve used $5 worth on energy. It’s barbaric! I’ve never used that much energy ever even during the sumner my numbers aren’t that high. You can’t predict how much you’re going to need cause it’s always different. No one can explain anything and the agents are rude and nasty. It’s a monopoly and unfair to the hard working people of Jacksonville. Someone needs to open another power company. I’ll break my finger trying to switch
Wish we could make payments as well over the app. Don’t see the justification of not being able to pay as a pre paid account holder. We have an account and meter numbers why is there a divide? Other than that all good 👍🏼
Cannot pay my bill said I’m already set up but won’t take my sign on from their website which was simple and quick now for the second month in a row I have to call customer service and pay by phone. Please stop upgrading if it’s not been tested it’s a huge headache.
A great app for finding out what your utility bill will be for the month.
This’s a wonderful and simple app, if your utility company is using smart meter technology, all you have to do is tell the app your account information, and if your company is listed you’re good to go.
JEA is a criminal organization that not only is incompetent in every level of management (4+ years of a non functioning website, hour long hold times, misinformation regarding multiple miscellaneous overcharges, executives on trial for unlawful practices) they have a monopoly for energy and water in Jacksonville, and there is no competition. They take 1.5 hours to get a hold of someone on the phone, but are quicker than lightning when it comes to shutting your electricity off.
I love the “pay-as-you-go” ability, but wish the app was more user-friendly! Developers: Please check out the SmartHub app! I was using that in my previous location, and it was amazing. I’d like there to be a function in MyUsage that allows users to drop money into their electric account easily (transferring money directly from a linked bank account) through the app, without having to leave it.
The pay your bill part of the app doesn’t actually tell you when your bill is due. Just when you paid it last so it’s a guessing game. I wish it was like other bill apps that show you what is due when. It’s not very user friendly. It gets 2 start over 0 bc at least I can pay it online.
I think that it’s not good that I can’t go back as far as I like to view my usage/ $$ spent etc. And it’s even worse when you go in the electric company whom are offering the service and they are lost. I’m told over and over we can’t see what you owe . There is no one you call call or speak to in regards to your account .there are no numbers or address to contact any one having any thing to do with my usage
Inexplicable, in my life had spent so much work when electricity is involved, and if we talk about money there are no ways to qualify the lack of respect for customers, they charge about $ 3 daily or not in your home plus the consumption of electricity that is 12 cents a kw and if that were not enough there are charges that apply to the account and end up paying a lot of money without using the service, believe me if there was a lower rating I would give less 5👎
It is easy to use. I just don’t really like the way it post your payment after it is made. It makes it look like there is a balance. It could just be me.
Don't have to worry about getting to the utility office on my lunch hour to pay my power bill. I know how much the bill is and when it is being charged. Hassle free!
I would like a total at the bottom. That way I don’t have to get out a Calculator. Also, I think most people don’t care about the breakdown of the numbers. We just want to know what’s coming out of our pockets.
The app is super nice to have, as it makes paying your bill convenient... but, unfortunately this app is not laid out very well. 😔 It’s pretty confusing to navigate (especially at first). I’m glad to have it as a payment option, but wish it were more user friendly! I use apps to pay almost all of our bills, and this is by FAR the worst one to use and understand.
Not sure why this is even an app if it just takes you to a separate website where you have to enter in all of your information you already did into the app? Also trying to make a payment is so annoying. I’ve gotten a confirmation email when the website says that the information is incorrect.
My Usage. The app is great as far as tracking and reports. However, most customers will want payment options integrated into the app and not a function that happens outside of the app. I use the app to get to my account number to make payments thorough a clunky online system that really should be integrated into the app.
This app is convenient in the fact that I can see my balance on my utility account, however the payment option doesn’t work. I have to manually log in to the website and post a payment which takes longer than I’d like for it to. 😕
I’m new at this plan and this was my first online payment. I found it super easy to use. Surprisingly high tech and it’s great to see the daily usage figures. Overall...5 Stars!
I like this app ! It’s shows my usage ! How much left I have on my account and a day estimator to show how many days I have left before a disconnection warning !
So not sure if there was an update but I can no longer see my bill, like the actual print out version. The previous bills are gone also. I need those forms. Thanks..
What is this alert? Everytime I sign in to look at account a box pops up saying “failed to register for notifications”. I’ve looked and all my notifications are turned on. Bugs the crap out of me :-)
If I didn’t have to use this, I would not. Period. There are too many unexplained daily fees, more often than not exceeding my daily usage. Will be contacting my local (currently in court for fraud) electric company. However, the app developers are also to blame, as they are enabling the behavior by providing minimal information.
I like the app but when I try to pay using my credit card, it only gives me an option for the expiration month. Not the actual year. It has been like that for a few months so I have to call the payment center.
Yes it’s handy tool. But it’s not accurate tool to measure kWh daily usage beside that it has option measure hourly usage it of no use for OUC customers. Needs lots accuracy and hourly tool should be working to collect kWh
I’ve had problems being able to login and it didn’t start happening until they updated the app. This version is horrible. I’ve reset my password many times and it still won’t let me log in. If anyone else has had this problem and fixed it, how did you do it?
I really enjoy getting to use an app to pay my bills.. but it would be way better if I could just login and access my information and pay my bill immediately instead of having to enter in my complete profile and personal info every single time .. update please!!!
In order to use this app, your utility must offer MyUsage service and you must have an active MyUsage account. If you do not have a MyUsage account, please check with your utility about availability and establishing a MyUsage account. Description: MyUsage Mobile allows you to get information about your utility service anytime, anywhere. It’s fast, easy, and convenient. If your home, apartment, or business has a smart meter, you can get information 24/7 about how much you’re using – and how much it’s costing you. • Monitor your service 24/7 • Track how much you’re being charged each day • View daily usage data • Manage your automatic alerts and user settings via the application • View your balance and daily charges in real time if you have a prepaid account Optional Features (if permitted by your utility): • Report an outage • Make check and credit card payments within the app • Manage your automatic alerts and user settings via the application • Receive push notifications Benefits With accurate information about your utilities, you can reduce your carbon footprint and better manage your budget. MyUsage gives you the information you need in order to make informed decisions regarding your usage. Languages: English Requirements: Compatible with iPhone and iPod touch Requires iOS 5 or later In order to use this app, your utility must offer MyUsage service and you must have an active MyUsage account. If you do not have a MyUsage account, please check with your utility about availability and establishing a MyUsage account.
