I try to go and pay my bill but it goes white screen every time I try and select the debit card option. I can’t even log on to the main website only the app works with my login information.
This is the worst app ever!! You can’t see your bill or even know your usage which with the new outside meters we’re supposed to. I have to go into my bill in email, find my account number (despite creating an account in the app) and how much I owe to know what I am paying in the app. And despite saving my bank info I have to re-enter it each month. Where is this easier?? It’s NOT! I’m back to calling in my pyt each mth when I get the email notification my bill is due- which by the way was late last month and you stuck me with a late fee which wasn’t my fault. I’m over it. Useless app!
After 4 months of fighting to get into your old app you change it to this nightmare! How do I see my bill? I’d like to go paperless but this app doesn’t allow that. How do I know what to pay when I can’t see a bill? Your payment option doesn’t even tell you what you owe either. This isn’t a new concept and thousands of other companies have their payment system and their bill system all together in the same app. How is it this hard? Get new people who know what an app should include and do it asap!
The National Grid app doesn’t allow you to see much at all, no pdf statements or account info, just a pop up of the amount owed. It looks like a new company is handling payments for them and it is very lacking in info you should be able to see. I pay all my bills online without issues but this app just doesn’t cut it. Going to have to go back to paper billing just to see my usage and other info that used to be available.
I agree that your app is useless. Just got a notice that it was upgraded. Ha! That’s a joke. Told me to locate my bill to see my new account number. Ha! Right. Three choices, make a payment, report an outage and number 3…a phone number! Really. No where to go from that page. You need major help if you think this is improved. BTW When I finally located my bills my numbers didn’t change. I came back to App Store thinking there was another app. Ha! Gimme a break.
We have long surpassed the time where one should expect to be able to easily pay their energy bills from their phone. It is ridiculous this company hasn’t had their app developed for customers to even sign into their account. I shouldn’t have to own a laptop or make a phone call to view account information, view payment history, make account changes, etc..
I usually don’t write reviews except for 2 scenarios - 1) When the app/service is truly exceptional which deserves a lot of praise and attention or 2) When the app/service is terrible and pathetic and shows the lack of even the slightest effort on developers and team’s end. In this case, it’s the 2nd. This app is literally useless. One cannot see digital copies of their monthly bill in 2024. What a terrible app!! Doesn’t even deserve 1 star!
What a waste of an app and waste of money paying these troglodytes to make it. I find it outrageous that my hard earned money that I am forced to pay this awful company due to their monopolistic practices went to pay for this garbage. Please fire everyone who worked on this, take them to court to recoup their salaries, then give all of your customers refunds and an apology for wasting their time data and money.
I want to pay my bill but it doesn’t give me the option to see the balance due first it just keep asking to enter a payment method and it doesn’t associate your email with your account number so every time you want to pay you need to reenter all your info 😐 at least I want to know how much I need to pay before I enter my payment method this app is totally trash
The bare minimal functions are not even functioning after the update. I can’t even log into the account to pay for the bill as it does not retained the correct profile! Simply go to use the internet and browser! At least it functions there! All the modern feature of a Normal app are zero presented, bio-sign in, one touch. None existent. Are hackers trying to hack into users account to see the bills? Why is National grid so secret that even user cannot see the actual bills themselves? I understand if hackers may hack into the account to steal banking info but rest assure - no one wants to get in with this ancient interface and feature.
The whole point of this app is to make it easy to pay your bill. I have never been able to to that. I must be crazy, since I keep expecting that it’ll work. You have to use a web browser to access your account and pay. It’s truly the worst app on my phone. I’m finally going to delete it today!
It’s absolutely maddening to even try and pay your bill on this app. Screens don’t load, you can’t view your bills, can’t view your energy usage, etc.. Can the developer of this garbage app explain why this app even exists like this? How is anything on this app fully informative for the user / customer ? How is this app, in anyway, user friendly? It’s a joke.
I’m sure if this app had been around in 1999 it would have been amazing. However, 25 years later in 2024, this app is terrible. You would think National Grid would study all the utility company apps and come up with something functional, easy, and intuitive. Stick to managing the power grid and hire a real firm to write your app.
Why is there no place to look at your bill? I would like to see how much electric I have used and what the breakdown is from the supplier I have chosen. Why did you take this feature away? I have a right as consumer to see this.
This app only does paying bill, if you know the amount and report an outage. You can’t check your account from this app. If you want to review your account info, you must log in from a web browser. Whoever approved the design of this app needs to get a new job. It is useless to the customers!
For a huge utility company it is outrageous that their app is so bad. Hire the people who made Con Ed’s app. No facial recognition, doesn’t remember passwords and gives you the run around on accessing your account. It’s rather unbelievable how this can be so bad!!!!!!!!!! Why do I have to go to the internet website to perform basic functions. The NY Attorney General need to look into this!
I have lost years off my life using this app. Why does it take me minimum 20 minutes just to pay a gas bill? Is anyone able to actually create an account and log in? This is the only app review I have ever given but I just couldn’t not say anything. Terrible. Just terrible.
this app is not easy to login check the account balance, check the bill and check outstanding can do nothing on this app. I can never have this app running on my phone. Every time I have to make a payment it's a project.
Missing a key piece IMO. Where is my account log in , I want to view a bill and have no idea how to get there. Actually less clear than the old version. Thanks!
I make a payment and can’t even see if it posted to the account. It makes you go thru a payment process again, when I already did 2 days ago. This is a very limited app, for just taking your money with no way to track.
Not being able to login and be able to quickly pay is very frustrating. Whatever the reason may be, I hope it’s a good one. Guess I’ll keep logging in on Safari rather than using this absolutely useless excuse for an app
The app is completely useless, I cannot see my account information which is useless. They installed a new smart meter and I would assume it would be linked to this app but guess not. As a software engineer I would not put my name on this app, it does nothing to help the customer
A very bare-bones app—doesn’t even offer the option to log in, thus no way to even *see* your bill. Certainly not useful for anyone whose bills are paperless—even just paying through the mobile website would be preferable.
RI energy has not updated the app. You can’t see usage. Should take a look a Florida power and light you see usage down to the hour with average temp and also reminds you when your bill is due. RI energy come out of the Stone Age and develop an app that works.
Why no profile tab? I want to be able to log in, see my upcoming bill, with DUE DATE, a history of previous payments etc. This is not a good app whatsoever. Every other app that I pay bills on makes sense, this does not.
I had been trying to pay bill and this app is designed for people living in 70s. I can never remain logged and I have no clue how to access bill as well as make payment. Tells alot about their service
Why did you change this app? You can no longer see your bill to even know what you owe now!!! I have to go back online on my iPad again in order too see it and back to paying from there. Your app is redundant now!! Useless!!!!! IF IT AIN’T BROKE DON’T FIX IT!!!!!!!
This new app is the worst.. Previous one far superior!! All this will let me do is pay my bill.. that’s it👎 I want to see my account.. see my bill details..see my usage.. can’t do ANY of that now..no sign in to get to my a point..PLEASE correct..
I just opened the app and only Massachusetts and New York region is available. What happened to Rhode Island? There is also no app available for RI Energy
It’s not really an app — essentially just a link to their payment processor website. No way of getting information about your usage, or anything else for that matter. Pointless!
This app is literally useless. It will not keep me signed in, nor can I use autofill. It won’t even remember my payment methods even after I check the box saying to save it for future payments
I don’t understand how this app only works half the time. Go to pay the bill with a bank account? More like load a blank screen. I understand programming an app isn’t easy but, c’mon.
I just want to pay my bill. Whoever developed this app failed. The user interface is garbage. The log in process if a fail. I am forced to log on to the website to pay my bill.
This app doesn't include billing details which makes it useless to people looking to get questions answered without doing the long hold times during your weekdays.
Waste of time for an app. Can’t find my usage of gas or electric. Impossible to find out how much I use and what it cost. The second most disappointing app on the phone for me. -5 stars
I’m not a fan at all with the new app. Why can’t I see my bill? The old one was a lot better. People would like to see their bill or statement broken down
This free National Grid app allows customers to report and check the status of power outages, view power outage maps, find payment locations and make one-time payment through Speedpay. In addition to this, the app provides important news updates, access to safety tips and important contact information.
