The app is user friendly. Customer service is great. There is always a but and here it is it lacks website integration to the most used sites like Shopify. I wish they would make this easier. I have been a client for almost 10 years and looking for smooth integration for online sales. The only option they give does not work for sales online well. PLEASE I make user friendly integrations!
NCR is way too slow to fix issues with releases that have flaws. Their last release created a problem with being able to give the customer the correct change. It hides a portion of the amount due back to the customer. And 16 days later they still have not fixed the problem.
I signed up for NCR Silver and their credit card processor WorldPay since I was running a retail location for just a few months. The app was great! But then when I was finished a few months later, I was shocked to get hot with a $495 "early termination fee" from NCR's mandated credit card processor. I pulled out my contract and had to read it several times before locating the tiny print about this being a three year contract for credit card processing. To clarify, the silver app is great. NCR staff support is superb. But if you want to run credit cards through the app, you had better be ready to do it for three years or face a hefty fine!
Made changes that affect my business functions with no notification. Support techs no nothing! Support is non-existent. Upgrading equipment is impossible! App freezes! Choose another option and stay away from NCR!
NCR uses guerrilla sales tactics to get you to sign up. My company received numerous emails DAILY to sign up and once we did...they disappeared. ZERO help with install, integration, etc. would like the $5K invested in hardware, software back...Run, do not walk away.
So I have a few restaurants and retail stores in California and have had success with other iPad based solutions for my restaurants. Anyways so I wanted to do the same with my retail stores. After looking at the ncr silver I thought it was a great fit the user interface was easy and a big plus for me since we carry over 4000 skus was the socket scanner option. Also thinking NCR a big name in POS solutions should already know everything a retailer would need. WRONG this is great if you want to waste time or a very low volume store. Modifier and variations are useless and confusing... You would think they would just put a forced modifier and optional modifier nope... Then there new update ... Pathetic... Don't waste your money with NCR, no bundling, no time clock, modifier is multiple steps and rather than forced and definitely they don't listen to the needs of their consumer I called and talk to them about problems and they have no answers to if the issue will ever be addressed... Shame on you NCR... I am glad you guys updated the back office so I can see my sales and more reports.. Rather than focus on real issues like functionality and features. Big companies coming out with products half dressed in this day in age is pathetic. I will be canceling my 3 user account ASAP. Not worth the headache
Drawer is opening after every transaction, plus it was tremendously inconvenient being forced to upgrade in the middle of the day. Not being able to ring up a transaction while a customer is sitting there waiting isn't great for business.
Because of my franchise corporate I have this system ....but this system is not even capable of basic stuff such as.... No sale count.. Draw count etc. And when I called customer service 4 months ago about this issue there response was we can not do this .... But we will try to talk with our programmer to resolve this ....4 months after we are still on same stage. I am a software engineer by profession and adding a counter to keep your business safe from your employee to steeling money. Make them accountable. And grow your business this is an basic and important issue needs to be resolved . And I will not recommend this ncr silver to any one.. To install for their business .
The app is great and does everything I need from one area. The customer management section is incredible. The tip section on credit card needs a separate screen or larger buttons. Customers just glance over it and continue to sign. The blue button is not noticeable and customers don't bother to read or look. Tips have gone down 90% for my employees compared to the classic paper and pen method. Thanks for all you do!
The new loyalty feature is simple but meets my needs. I was considering another loyalty option but now will not have to spend that extra $$$ Overall it's still not perfect but better than the alternatives that I've looked at.
Great update especially modifiers for my bar. Only problem is app crashes every time you try and print a receipt. Hopefully this bug gets resolved soon! I have tried every option to fix with no luck. Otherwise, 5 stars!
Awful, awful, awful! Total rip off. Wait times on hold for help are astronomical. Get a different answer every time. Waited a month for a part after 4 phone calls they swear they are sending it only to get a message 3 days later that we have to buy the part that broke after 5 months of use. Get transferred 4 to 5xs every phone call. Canceling and going with another system.
For the second Saturday in a row, ncr credit card processing has crashed during the lunch rush. It is not a processor crash but the app itself failing. Ncr makes no effort whatsoever to communicate app status updates, and attempts to contact customer support are futile. No emails are sent, no social media posts, no response to text support. Complete silence. I would strongly discourage anyone from using the product.
This system is an embarrassment to NCR's good name. Completely uncustomizable at all and horribly buggy. The biggest irritation however is the fact that although they are happy to sell you multiple systems on one account it doesn't actually treat them as different systems. That means although they will sell you for registers it will treat all of them like one cash drawer. Needless to say that is a bit of a problem for a restaurant
Everytime I try to add a new item by scanning a barcode the app crashes. It is very annoying. Something that should be fairly easy takes a painstakingly long time. When I get a lot of new items it takes hours to add everything to the system when it should only take half the amount of time. Until this fix this, 1 star.
This is probably the third time I've written the same review. The app keeps logging my employees out immediately after they just logged in. Also, the app is freezing on start up. This is really inconvenient in a restaurant environment and bad for our customer service to have our customers waiting on us to launch the app and get logged in. Please, please, please bug fix during the next update! Otherwise, we've been mostly satisfied.
It's been a year now since we introduced NCR silver to our automotive accessories retail store. This has truly been a remarkable product that has increased our efficiency. I would strongly recommend its usage in any small retail business.
Not what all the hype built out to be. Employee clocking in and out must be done after closing the app. Ridiculous but true. Servers go down frequently and so cannot see the reports. No app to see the dashboard on iPhone without going into back office in a laptop or iPad. Need to see what competition is doing.
This app is complete and utter garbage. Tabs disappearing. Unable to enter tips. If you are a company that handles monetary transactions like this, you should NEVER release a new build without making SURE that EVERYTHING works perfectly. Lazy.
Please please please add a field for item numbers! It's not enough to search by barcode - not every product has one. As a retail store owner, I need to pull a report that searches by vendor, item number, and amount on hand. It's impossible to do that with NCR Silver. Item numbers are a vital piece of information for a retailer. Please! All your developers need to do is duplicate the bar code field and name that field Item#. It would take any application developer 5 minutes or less. Please!!! Talking to customer care or a support rep is futile.
The NCR Silver® tablet point-of-sale system was built for entrepreneurs with big aspirations. YOU KNOW WHERE YOU WANT TO GO You want more customers and help making better business decisions. You may want to expand. And you definitely wouldn’t mind more time back in your day. NCR SILVER CAN HELP YOU GET THERE NCR Silver is a cloud-based payment, marketing and management solution that can help grow your business, make your life easier, and save you serious time. NCR SILVER DIFFERENTIATORS Unlike other tablet point-of-sale systems, NCR Silver offers unmatched support, simplified technology and a no-compromise commitment to helping merchants succeed. YOU'VE GOT PEOPLE In your corner is the award-winning Silver Concierge service and live 24/7 customer support. This team will not only set up your POS system, but maintain your inventory every month. ALWAYS ON...SO YOU DON'T HAVE TO BE - Call, email, IM or text a live agent – 24/7 – before your doors open and after you close. - Take mobile payments with your tablet. - Manage your employees and inventory with ease. - Accept credit cards, even when your Internet or processor is down. - Ditch old-fashioned punch cards for integrated loyalty. - Access in-depth sales reports from the store, or your home. - Get access to powerful add-ons, such as Silver Console. GETTING SET UP IS EASY! 1. Download the NCR Silver app from this site. 2. Sign up for your free trial at www.ncrsilver.com, where you will create a username and password. 3. Log in. 4. Set up the intuitive back office with inventory and other options or have a team member do it for you by opting for Silver Concierge. 5. Start ringing up sales with your new point-of-sale app! An NCR Silver team member will contact you. If you have any questions, call 877-630-9711.