Links between this product and the documents it’s designed to present frequently break for no apparent reason. “Error loading content.” Knowledgebase has no entry for this error message. Hold times for support typically extend 40 minutes or more and the answers offered are inadequate. Only time eventually and temporarily resolves the issue, if you’re fortunate enough to try during one of those windows. When working the app is bare bones adequate. No apparent means of deleting the notification messages it accumulates. Thomson Reuters CS product line is deteriorating, a dinosaur gasping for breathe in the current environment.
Login failed.. always trouble logging In to the app. Have to reset my password all the time.. I’ve uninstalled this app and still can’t login now. Not the only one having these problems.. use this app for work and many others are having the same problem.. can we please fix this...
I’ve used this app for quite a while now and haven’t had any trouble with it. No issues with the login or resetting my password, and everything in-app seems to be running smoothly. Almost sounds like a completely different app when I’m reading the one-star reviews, but. Oh well. Good app and it works great.
Spent about 30 minutes going back and forth trying to log in with the stupid password resets, once I finally was able to log in, I couldn’t do anything in the app, no w2 information, no paystubs, all I could do was look at my profile to reset my password again or conveniently rate the app, so that’s why I’m here. My old job used this app and now my new job is asking for paystubs which I can’t even get now. Reading the rest of the reviews, I’m honestly shocked this app has any good reviews at all.
I cannot do anything on that app besides look at my profile and what W2s my old job posted. I am at a new job and I have to use the same account and app for this jobs paychecks and W2s. I can’t find any where that shows you how to fix this problem. There’s no customer service number and no other way to find help except for the generated help questions. This app is old and definitely could use a few updates and fixes! 1 star until I get my issue resolved.
Other banking apps have things together! you should be able to login and have the system recognize the device is one you have logged in from before. Painful for all my employees! Especially when time to change password! Horrible user experience for password reset. I tell all employees to use web version when resetting pass because it’s so bad. Please fix!!!
Cannot get stubs to print to my wireless printer from my phone or laptop! Ugh! Have called them several times and the woman on the other end doesn’t know how to help me nor does she try to get someone to help me !!!! So I’m giving a completely negative rating right now!
Worthless. Use at your own risk! I’m not sure who at my company mandated that we should have this, but that person ought to be fired immediately! It does not let you log in. After trying to reset my password 3 times, I gave up. The down side of it is this wishy washy company has all your name, address, SSN, and income information and there is no way contact them or phone number to call to fix the problem.
Every time there is a update. I cant login. When I request a email password reset I don't receive the email. I have emailed support the y send me a unlock account email. It all just starts over I never receive the email to reset my account. Its just one big circle. I have emailed them serval times and still no response. Horrible tech support
If there’s a 0 star, I’d give it 0. It made me run in the loop of logging in over and over with the correct user name and password. Then I tried to reset the password and re-log on with the temporarily given password by copy and paste it from the email but it still said incorrect!!! 10 attempts and it blocked me. No wonder this app gets terrible rating.
Read the other reviews. This is the worst app I have ever downloaded. It was already nearly impossible to get my paystubs and tax documents, but with the latest update you now have a 5 part verification that includes downloading an additional app and having to use a second device. Any company that uses this app HATES their employees.
This app is used by my work and it is very buggy. I reset my password 2 times today and it still says that the login fails. Before that I have had to reset my password multiple times not because I forgot it but because the app asks that I reset it. The days that it does work is great but that isn’t often
This is the most difficult app to log into. It will tell you over and over wrong log in, when indeed it is correct. When trying to change; even temporary password doesn’t work. So frustrating. Will be asking employer to change companies. Need to be able to see paystub.
During account setup I didn’t write down my login and password. I cannot remember my login. Apparently it wasn’t as intuitive as I thought at the time. I have yet to determine how to retrieve my login.
Always makes you verify your identity each and every time. Frequently does not work and is a super frustrating app. Glad I quit the job that uses this company because I’ll never have to use this app anymore.
So difficult to just get into or set up an account then you can’t find out how to insert documents. So many “errors” it’s taken years off my life! I still have zero documents in it. How can it be so hard?
Apparently not all tax receipts I-submitted were received, This is tough when you’re paying a firm to do your taxes and the software they use is incompetent. I was not pleased in the beginning with using this site and was given the option to “print everything out and bring into the office”........ I have an idea; buy software that WORKS..... Clients are paying for your services, you would think you would want something competent. Thank you!
This app has not worked properly since the first time I logged in. Not matter what I do, including resetting my password it tells me “login failed”. I can get in on the web but never the app.
It used to be ok all I used it for was seeing my paystub. But for some time now I’m unable to log in. I know my password works because I can log into the web portal. So I’m going to delete the app and just put a link to the web portal on my home pages.
Sign ins are difficult. Forced by employer to use. Only way to get paystubs. I would delete this app if there was any way to get my paystubs. Fingerprint I’d still requires you to keep your manual password handy. THIS APP is a joke. Doesn’t even deserve 1 star.
Slowest to load constantly erroring out this is the biggest piece of junk I have ever used! I’m so glad I quit the job that’s cheap enough to use such a hunk of junk!
I just downloaded a copy of the app and what I received was a full working copy of somebody else’s account along with all of their financial info. Buyer beware!! Account holders beware!
This app doesn’t allow any of the operations that it shows in its preview. I’m only allowed to see my w4 set up and my paystubs. I can’t see my time entry, W-2s nothing
NetClient CS® On-the-go access to your online accounting and payroll services. NetClient CS offers convenient, on-the-go access to online accounting and payroll services via your mobile device. With this app, you’ll have access to the following NetClient CS portal features: • My Account—manage all of your account details • Document Presentation—access your key documents • Messages / Notifications—read important messages and receive notifications for account activity • My Invoices—access to all of your invoices • Account Aggregation—pull account information from multiple sources into one easy-to-access spot • Stock Quotes—get quick access to an online stock ticker that’s continually updated • News and Links—access industry-related articles, news, and links • Time Entry—enter and complete your time for the current pay period • Time History—view a history of the time entered for prior pay periods • Check Stub—view and print copies of your paychecks • Earnings—get access to up-to-the minute copies of earnings reports • Leave Balances—view your current leave balances on the fly • W-2s and W-4s—view and edit your W-4 information at any time
