The iPad/iPhone app is fine for viewing and even uploading saved documents, but could be much more robust, especially considering the updating functionality of the iPad and iPad Pro lines. The app should at least be updated to take full advantage of the larger screen size of the iPad Pro (the borders are still cut off, and the new iPad dimensions have been out for almost 2 full years now). It would be great if the iPad app (whether for iPad only or integrated with the iPhone app) functioned more like the desktop version of netDocs. There is a great opportunity to optimize the app for the iPad Pro to be just as good, if not better than, the desktop version of netDocs.
This review is not for the program as a whole, as my law firm uses it on a PC platform and it’s perfectly fine. However the iPad utility is woeful. I don’t have trouble logging in like others have mentioned, that part works fine for me. However once logged in about 90% of the time I can’t access the document I’m seeking, despite using a link sent to me by one of my colleagues. The error message says the document doesn’t exist or I don’t have access; I have access to everything in our system, so something isn’t right. On the rare occasion that I can access a document, I can only open and view, the edit functionality gives an error. Saving a document in the first instance presents a whole different set of issues, as there’s no ability to profile a document. There’s a pseudo file structure to select from, but it’s only recent places. Overall the functionality with iOS is really subpar, at least as configured with our system. We were promised robust Apple functionality during the sales process, and for a short time most things worked (though never the saving a document with a profile in the first instance). However relatively quickly the bugs noted above appeared, and our IT support (including a large and well-known Managed Services Provider and an in-house IT manager) have been unable to fix the issues; ND support has similarly provided no solution. All in all, good platform for PCs, very disappointing for the iPad.
My firm uses ND so there is little room for options. That said, I can get it to function on my iPad, but there are so very many quirks that need to be worked around that I am a little hesitant to recommend it. For example when viewing a folder’s contents it automatically lists some, but not all, of the sub-folders’ files. For 18 months I thought this was a sync issue, but no, looking at the “location” of the various files it clearly states they are located in another folder - a sub-folder. The problem is not solved by time (maybe they’re slow to move), nor are there any features of the application that can be toggled. Really ND, try to spend a small amount of your development budget to update the iPad software - your audience is not small, and could be bigger…
The law firm where I work recently adopted NetDocuments. Given that this platform has been around for over two decades, I would expect that the company would be committed to streamlining it’s UI not only for desktop (and integration with the file system on the PC) but also mobile users. However, this App is yet another example of NetDocuments’ lack of commitment to UI development and efficiency for desktop and mobile users. The mobile app requires me to login to my work Office365 account each time I open it. Moreover, the ability to actually find find the client file that I need to review is exceptionally limited. I do not doubt the usefulness of this platform. However, it is 2023, not 2013 or 2003. And I would expect a company that caters to professional services firms to actually be committed to resolving the flaws with its mobile application that other reviewers have listed.
I’ve been trying to use my organization log in for the past 30 mins. It doesn’t work. But it’ll bounce back and show an error message to let you know if your password is incorrect. If password is correct, you will have to wait and not be able to get in. It shows the loading screen forever. Also wanted to point out that I have NDThread, I’m able to log in there but not ND?? Why is this app so hard to use? I’m just trying to upload a document. I tried doing it from safari, I was able to log in there but couldn’t upload. Very frustrating.
Experiencing a bug whenever trying to upload a picture from the Photos app: I can only pick a workspace that I've recently visited and the menu button causes a crash. I can't search by workspaces (unless I'm just missing something) which is a hassle. It's a good start and I look forward to future capabilities.
Absolute trash user experience on an iPhone. The login with faceid doesn’t work properly so I have to manually type in my credentials every time. Then it takes no less than 10 steps to execute a search for a word document, and once I finally find it and try to open, the app crashes and I have to start all over again. I’ve never been able to use the app consistently, and I need to rely on it for work.
For the amount of money we pay for NetDocs as a “cloud” document manager, you’d think they’d put some development into their app. Any time you leave the app it prompts you to log back in. What a pain. Documents can be slow to load, and there is no cache for switching between regularly viewed docs. This app is trash.
This version is not really useful for working with workspaces. I don't even see a way to sort workspace documents by date. A long list of documents in alphabetical order is not that helpful. There is great potential here! Please keep working!
Netdocs is slowly starting to turn into the tech monster we all hate. High pricing, slow service, and degrading technology. Let's hope they turn it back around.
NetDocuments is a cloud content management service for businesses of all sizes to securely create, store, manage and share their document work anywhere, anytime. If you are a NetDocuments customer, simply install this iPad or iPhone app for free, and you will have access to all your documents while you are on the go. NetDocuments was designed for mobility. The NetDocuments app takes advantage of the local operating system and storage capabilities of the iPad or iPhone. With this app you can: • Bring your documents with you when you are on the go. • Find any documents using full-text search or by navigating through folders, filters and workspaces. • Email copies of documents or documentlinks to others. • Create subfolders. • Upload photos from your photo library. • View your personal home page or 40 most recently opened, edited or added documents. • View document profiles. • Download documents for offline access when not connected and for quick access. • Create a passcode for further security and protection, or use Touch ID. • Access your contacts list for emailing document links or attachments. • Upload documents to third-party editing apps. • • Print documents using a Wifi printer or Breezy printing services. • Use your organization’s login services such as ADFS, OKTA, OneLogin and other supported federated identity providers. • Edit documents directly with Office365 apps, with appropriate licenses. The NetDocuments app integrates out-of-the-box with any "WebDAV" or "Open in" compliant apps such as Documents To Go, Pages, GoodReader, etc. ShareSpaces cannot be accessed from this app. NetDocuments is fully integrated with Salesforce.com and is the leading cloud content management service for law firms and financial advisors. The company has been in business since 1998 with a feature-rich, enterprise-level content management service with business continuity built-in. All documents are encrypted in transmission and at rest. Documents are stored in highly secured, world-class data centers with full redundancy, backup and protection.
