Need I say more ? For me being the customer I shouldn’t have to call nitrado every time my server goes offline for stupid reasons. Recently my server was off for more that a week and my players suffered. Thanks for taking my money and not keeping my server up.

8 months ago, Kubatsu Hero

Everytime they change things, it makes the app worse

Nitrado everytime you do something to update the app you make it worse. This time with the new update I can’t even change the setting on my servers on my phone. I know it’s not a problem on my computer but if I’m away and something big happens in the servers, I can just go on the phone and fix the problem. Not anymore since I can’t even do anything anymore because I keep getting the loading buffering screen or it just goes black/dark screen. Please fix it please

2 months ago, bruhwhyiseverynametakin

Review

I really don’t get the negative reviews on this game service i use this to host ark and i can even access this game service through my xbox to edit the settings. It is very easy to set up it does take a lot of time to figure out all of the set up stuff but once you do it feels great. If you were to choose a game service to host ark i would totally recommend nitrado.

11 months ago, RexGrimm3015

FIX YOUR APP

The layout is atrocious, most of the buttons that are important (ie: the menu you have to use to reset a server) is hidden behind a menu you can’t collapse, so you have to fight with the scrolling just to try to reach it. Their help/support button to go to the forum doesn’t work or just crashes the app most of the time. And I’d you do get the help button to work, you get a error notice saying you don’t have permissions available to access the help forums. Completely useless. I regret buying a server just because of this garbage.

6 months ago, TheDecisivePri

The Hood ( All Welcomed) PvP NA

I been using Nitrado for 3yrs and it’s cool + easy to use. The server is under your control and it’s easy to navigate through the menu too. They reply in a speedy fashion too. Overall I hope to see better software upgrades and a better price and I will happily pay for smoother play through. 4 stars

9 months ago, nycore

Updated review, a must have for Ark

Scroll down on the app “overview” screen and you’ll see your Ark servers. Gives you the ability to reboot, adjust and rub the server quickly.

4 months ago, noth@nku

Cant even start/restart the server

First issue is that they won’t even accept payment. Have tried multiple times with multiple cards in the app, on the website, every single time it just goes back to the screen saying no credits. Have submitted to support but heard nothing back. Now all my progress will be lost.

7 months ago, negroman123321

SLOWEST APP EVER

I quite literally walked all the ways upstairs (I’m on crutches btw) went to my laptop and signed in on it on my microsoft account to shut down the server (wasn’t signed in on it before so it took a long time) then downloaded the web version just to shut down my server and then came all the way back downstairs to my Xbox to see the server listing STILL LOADING. Good servers TERRIBLE APP!!! NITRADO PLEASE FIX. Scammers the lot!

2 months ago, Mirthful Khan

Worthless App and Support

Trying to rent a server and keep getting payment error even though there’s nothing wrong with my card information. Tried for 2 hours and the support was useless. All they said was my ticket has been forwarded. It’s 12 hours later and it STILL doesn’t work. Don’t bother wasting your time with Nitrado 🚮

4 months ago, 012&:82

r3ta4ded phagots.

Oh my gosh fix the stupid app. I have to fight with the stupid thing just to start or restart my server like 3-4 times before it actually does either of the 2 options. It’s annoying to not only me but other players who are trying to have fun in my server. It doesn’t kill you to fix a MOBILE app. How lazy could you be 🤦‍♂️

5 months ago, zswims8

Tech support

I picked the wrong region in my server and contacted tech support and within 5 minutes they changed it for me.

7 months ago, mmeeee1234564

Doesn’t work

I have two servers. I can only open one on the app. Contacted app developer and I was told to use the “web browser “ and “ there is no complaints about app issues “. They don’t care if the app works. For me I can only access 1. Fix it Nitrado

4 months ago, Juiice💦💦

Can’t even sign in

dawg I’m tryna hang out with my dino friends

11 months ago, SpaceisLife

Its sad honestly

Ive used this before and got a server but only been on it once because nothing would work and nobody could get on its like it deleted the server from existence….and no point in trying to contact someone because nobody will answer

6 months ago, BlocSeekr

Why even have the app?

Downloaded the app on here because the Xbox app is broken as can be. Only to find out that you can’t use the iPhone app to rent for Xbox servers. You’re losing a sale solely based on your UI. I want to give you money and I cannot even log in. What a mess.

11 months ago, bdjxbekw

Very poorly constructed

Bunch of morons running the a failing company…. Someone else needs to start a hosting company for ark mobile because Nitrado is not it. You will not get the tech support you need because they themselves don’t even know what they’re doing…

11 months ago, Chris Cosentino

Nitrado answer please

For some reason I think my account is still being charged, if you could contact me to help me resolve this issue that would be outstanding as I have since deactivated my account and no longer host an ARK Survival Evolved server.

2 months ago, aazddfesc sd. dr

Don’t even try to get a server

I got a switch ark server a year ago and they have updated it so I can’t cancel the subscription and it doesn’t even give servers anymore find a different provider. It a piece of crap.

5 months ago, American Scout

Servers go down a lot

If you want to pay to have a server go down costing you to lose everything you spent days to get this is the host for you! I do not recommend Nitrado. Absolute garbage

11 months ago, Dylan183937

In app purchase bypass?

Under IOS App Store policy any in app purchase is supposed to go through the App Store where Apple gets their revenue cut yet this app leads to third party payments which is why Fortnite is banned from the platform

1 month ago, ehshshahivicucuf

Can’t switch platforms

A new update or whatever came out I can’t change the platform it’s all only pc useless app

4 months ago, rubyrose27

Scammed!

I paid for a server and it charged but I never got my server, this needs to be fixed immediately! I feel scammed.

8 months ago, Mr hogey

Doesn’t work

I can’t change sever settings or do anything useful

9 months ago, sharkbait88$

Hate the new update

This app used to be easy to use but now it’s not. It’s hard to pay on it now.

3 months ago, Tythadestroyer

Broken app

Don’t let me add money at all why do you even have this in the App Store

11 months ago, jfuendjdidnrneoene

Smh

Needs to be fixed will not let u add credits to account just puts you threw a endless loop hole

4 years ago, honestyKillsUs

Messed up

I like being able to access my server settings mobile but it stopped working for me like almost a week now, it just won’t load my server settings,I’ve uninstalled and reinstalled and also logged back in but still nothing, what’s the point of having an app that doesn’t load anything now. Also some settings are more complicated to use on mobile than it is on desktop

7 months ago, tj7585

No Xbox

Can’t purchase Xbox days servers

4 years ago, Vahn B.

Needs updated severely.

Well I started using the Nitrado app to manage my Ark server I’m renting from them. I didn’t mind the layout of the app but thought it could use improvements. Today I had to restart the server because it wasn’t letting someone log in. Instead of saving the server and restarting, it just restarted the server and lost 2 hours of work a player did. The loading icon is constantly on even though it’s not showing anything loading. The biggest thing that bugs me to hell and back is the payment system on the app. It’s very generic and poorly made. I tried to set my server to take payment of 90 days, it asks me to put money in the wallet. I use the app and it puts in the amount that I need to fill the wallet to get the 90 days. Using PayPal, the company charged me one cent under what was required to buy the 90 day and now I’m stuck doing 30 days because using the app now trying to do payment starts saying that the browser is out of date and I cannot access payment options now. I’m guessing the website may be better but this app needs severe improvements. Cause right now I’m tempted to find another server provider.

4 years ago, JordyRulez

Lots of Bad Reviews & No Dev Responses

Nitrado is great and the app is nice that it as most of not all features needed to maintain your server. I do have to agree that the software does need some work. I too have been experiencing a lot of the same bugs, errors and crashes that have been mentioned in previous reviews. I also find it interesting that the developers haven’t made much of an effort to offer any feedback for said reviews. You’d think that with how reputable their servers are, that they would keep a better eye on making sure their app is up to par as well. I hope the developers are soon to get a grip on the reality of problems existing with their products because so far it’s pretty sad that we’re not seeing a more conscious effort to bettering their tools.

2 years ago, BigLoseCasino

App is now garbage!!

6 months ago I would of gave this app a good review. It actually worked then with out bugging out a whole lot… Main issue now is I open the app, click my game server I want to view, then click server settings to adjust that servers settings and everything goes crazy… It freaks out, takes me to a website saying I need to log in to make changes, also it tells me to download the already downloaded app… It is nonsense!! I already have the app that I was just on and you took me away from the app. Now you trying to put me back on the app I just came from? Makes no sense at all and I get nowhere with this… The app is pretty much useless honestly…. Until it is fixed and I can actually do something worthwhile on this app, I don’t recommend anyone messing with this headache of an app… Sad but true!!

3 years ago, KoroGhoul

Needs the following fixes

I'm only putting this at 5 stars so that hopefully the developers see it. I play on a Ps4. First things first, when i bought the 3 day subscription to try it out, it never showed up until two days later. Second, make the settings more specific, and more diverse. Thirdly, i went through the trouble to tame a titan hoping to keep it permanently seeing how you implement a feed titan setting, it doesn't work and now my Titan is currently starving to death. I've using a PC server apparently so hopefully this gives you an idea how to fix the services in the future.

2 years ago, JohnRadz

Works good but glitchy

One thing I need to say first is if you want to host a ark server do it through a web browser it is a lot easier you don’t even need this app. When it’s working my server runs fine the only complaint is I have to restart my server almost every time I want to play. I am not one to get annoyed by this but you may be. Note it is very easy to restart the server it can be done in less than 5 min but as I said it may annoy other people. All in all the software works well it is just glitchy and needs a lot of restarts.

4 years ago, steelemaster22

Won’t charge.

I am getting fed up with this. I have had this app for a long time now and I’m trying to get a server on ark survival evolved mobile started. It won’t let me charge my account at all. I put in the necessary information to charge the account but it keeps saying that my account could not be charged at this time. I would try several times with the same message coming up every time. You need to fix this so I can rent a server soon.

4 years ago, FryGuy24

Can’t configure

Nitrado needs to inform people when things are no longer working or they’re having issues with. This is my second time buying a server through them, and still, after almost 4 months in between buying servers I have yet to be able to configure my server through the app. This is unfortunate. Additionally the app on the Xbox is just as wonky as you really don’t go anywhere and are not able to click anything if you go into the configuration settings. Please fix these inabilities to properly layout a server for people to enjoy, thanks.

1 year ago, Babygurrlxo

Never allows me to stay logged in, tons of errors

Every time I’m ever logged into this app and click on anything else in the app it tells me have to login again and this will go on for a very long time and it’s not easy to navigate to find a way to talk to somebody or open a ticket because as soon as you do it gets all confused again and tells you that you’re not logged in or gives you another error I’ve had this for a very long time for years now and I’ll end up never using this app. It causes so much frustration to the point where I just wanna give up playing games with it

5 years ago, BrokeShopaholic

Love the app but...

I’m giving this a now 1 star instead of two because the most recent update has caused a constant error try again message when I try to change any settings on my server. It saves the changes but it’s rather annoying seeing that error message every two seconds. I also want to add that I’m disappointed I can’t have my server setup to auto renew with my paypal due to some error message. Also my app says the server is installing an update and will restart when done but it’s been like this for 3 days(April 1st is three days) and customer service is trash. So maybe if you guys actually fix these then I will update it to be 5 stars

2 years ago, hcuwzi

Web interface login

This app USED to work perfectly now u have to go through a series of web pages and then use web interface login to make any changes to the ark server. When will it be updated and go back to normal? I have been paying y’all for almost 2 years now plz respond

2 years ago, Master swoop

This app is no longer useful

I gave it a 3 star bc I used to use it and it was great to where it deserved 5 star. Could edit all my expert settings and everything straight from the app. But tbh it’s not even worth 1 star anymore really as Now the app just directs out of the app and onto safari for its website for you to have to login there and edit settings. Making the app nothing but a “shortcut” with extra steps to its website. Don’t download it.

3 years ago, I hofer

No thank you

First of all it’s not even letting me download the app I’ve tried on several devices at this moment it’s not letting me download. Second of all not all the features are on there I don't have a pc at the moment to access all the features and awhile ago when I actually was able to download it on my old phone I tested to see if it works the same still and it doesn’t even have as many settings as pc it needs a lot of work done to it.

1 year ago, Gio E. :)

Ps4 servers

So I tried to buy a server for ark on ps4 and none the “Configuration” work for the server but they work with the Pc ones so I tried to change the locations to see if they would work and they did I got happy only to find out it automatically changed the game to “7 days to die” and I bought a server for that which I won’t even use then I proceeded to add more money to buy a server and I can’t even purchase one so now I’ve wasted $10 on this app and I won’t even use any of it. It’s so dumb like come on. Please do something about this!

2 years ago, Bestewart1982

Update please

Great app for use with game servers, however there needs to be an update soon, the app isn’t interfacing properly with “server settings” tab, when you hit it, it sends you to a blank screen. A lot of times, you need to be able to use the app because you don’t have access to a laptop to use the website. But if the server settings aren’t working properly then the app is practically useless.

3 years ago, Meanderpaul

Useless

Firstly everything is in Euro and cannot be changed to USD. When i try and choose my country it fails to show America or United States. The scroll list has ZERO organization so you need to keep scrolling back and forth to make sure you didn’t miss it. The server options to buy have no description (for ark) which one is which. The slider bar on the opening screen aren’t in English which is also not an option to change so i have no idea what they do. I’m worried if i even get a server and i guess the right one, it wont even work properly.

4 years ago, Dvendrely

Yeah it’s not perfect

Everyone is mad because it’s hard to manage, first off, if you understand how servers work, it’s really not, second, server hosting is meant to be on PC not a mobile device. Keep complaining it “needs an update” but it services the purpose I want it for, to stop, start, and restart my server for my members when I’m not home. Well done devs, not perfect, but truly, what is?

2 years ago, MamaWolf Gen

Bugs

I’m only doing 4 stars because the app no longer lets me adjust anything without taking me to the website. I also run an Ark mobile server and it shuts down at least 3 times a day. I have lost so many members because of this that I lowered the slot count to 6. If you can fix these, I’ll give 5 stars

3 years ago, Coxcd83

Poor server management with even worse customer service

Nitrado claims they update their servers within 2 hours of official updates. It’s over two weeks with he updates leaving my server 4 patches behind official. When I contacted their customer service they blamed the lag on COVID, then when I asked for a refund for lost time they told me I was welcome to open another ticket if I wanted them to look at it. If you can find another server to use avoid Nitrado at all cost. Unless of course you like playing broken games and losing data...

4 years ago, Firemike3

Renew

If you are on Xbox one you apparently can’t renew your server so will lose all your progress. You can only pay to renew through the Microsoft/Xbox app, yet the ability to do this is no where to be found. Nitrado has no idea how to do this themselves so they just say go to the app. However I went through the entire app, searched through the games, their options, and no where does it give you the option to renew a server already purchased. TERRIBLE app. It was clearly set up by a 5 year old because nothing makes any sense.

4 years ago, Jada Taru

Terrible service and no customer support!

I paid for a few months worth of subscription for my game that I am playing. This was the recommendation for my game to rent a server. It is a scam, a fake company. It doesn’t work, you can’t even stay on for longer then 1-3 minutes before it crashes and restarts your progress over and over! You should consider looking for another company to host your game.... or you will be scammed and no game sever to play on. Save yourself the headache and move on pass this company or you will be sorry.

8 years ago, Riotffghj

Great!

I'm glad I can check on the status of my servers through this app! Unfortunately that's all I seem to be able to do. There is a console command button but it tells me my server doesn't support it even though it can on the browser. Maybe I'll have to wait on a couple updates. Regardless, keep up the good work!

1 year ago, nick9304

DONT USE NITRADO

i’ve been using this app for about a year on and off to run a server but recently trying to cancel that membership has been terrible. it’s stolen about 60$ from me just because i cannot for the life of me figure out how to cancel the auto renew settings. i get there and as soon as i cancel it gives me an error every time. i’ve done research and many people get the same problem. just not worth the time or effort at all for already bad servers

Description

The Nitrado app makes managing your Nitrado Game Servers easier than ever! Directly from your phone access your gaming server settings, your server status, and have full control over your server. Whether you’re needing to start your server, add or remove worlds, change the server type, type in a command, and much more, enjoy the ability to edit your server from anywhere, at any time, with the Nitrado app! About Nitrado Nitrado Game Server Hosting Nitrado strives to provide top-quality services to all to ensure you have only the best experience when creating your very own server. To accomplish this, Nitrado services include state-of-the-art hardware to ensure your server runs at its best, a custom intuitive control panel to easily change your server settings, the ability to switch between over 100+ different games including ARK, Minecraft, DayZ, and more to play on your server, and a hard working support team that will always have your back no matter what questions or help you may need! All of these benefits and more can be unlocked with a Nitrado Game Server! Benefits of using the Nitrado App Server Management - Start and stop your server from your phone - Access and edit your game settings with ease - Monitor and control server activity Game Management - Instantly switch between 100+ different games - Change and update your server version in seconds - Reinstall your server files at any time File Browsing and Management - Full access to your server files - Add, delete, edit, and restore server files - Manage your server worlds with ease - Install mods, plugins, addons, or DLC in a single click Server and Player Monitoring - View the total online players - See current server runtime - Check out server resource usage Billing Management - Extend your service in a few clicks - Upgrade and downgrade instantly - Add funds to your account Enjoy Your Nitrado Server!