I have not personally experienced any bugs or quirks about the application. After years of using the website to submit and email to follow up with tickets, it has been a great experience submitting tickets, following up with and adding comments to tickets from the app. Even the simple ability to take a picture of something from your phone to attach to a ticket is so much easier than having to take a picture, email it to yourself and then uploading it saves so much time. If I did ever run into a bug or something non intuitive, the app would still receive a five star rating just because of ease of use as how it used to be.
Chat function is awful!!! “Developer response” was useless
Developer response only reiterated exactly what was complained about below - a clear indication of exactly why the below mentioned problems were coded into the app in the first place and why testing is clearly not finding or perhaps not having any authority to require that it gets fixed. Problems: the app keeps sending me an iOS notification that the chat was closed (“due to inactivity this session will be closed” AND shows a badge on the notifications icon at top tight inside this app). Everytime I tap to see the notification, it opens a NEW chat - this is a never-ending loop. Also the chat text box only shows two lines of typed text ... I can never see what I’m typing - or even correct text - especially necessary since it is not using standard auto correct or auto text suggestions !!!!! this chat function is angering. and then, as if that is not bad enough, I use the Settings/give feedback menu inside the app and it just takes me through a couple popups that says to contact my system administrator with a button to press OK - that’s a joke - terrible UX!
I was hoping this app would provide more convenience away from my desktop, but in practice, it has been very limited to the point of being almost useless. Currently, I only use it to respond to iOS notifications, which takes me to the item number in the app. If I lose the notification or it doesn’t come in, I have no way of finding the item number. I can’t access my review/approval or even conduct a basic search from within the app. Which mean in many cases, I have to go back to my desktop, which is time-consuming due to the multiple layers I have to log into. This app misses the mark for me. I tried to submit feedback and was prompted to contact a sysadmin. Really? They didn’t make the app, so why would they care? Unless they are configuring what is available in the app, leading to a subpar experience. Who knows? And who cares I’m not going to attempt to navigate that maze. But right now, it’s very disappointing.
Making claims is extremely difficult when my hand held is being used to place an order. With the now app on my phone, I am able to take photos for my credits with ease when the product is on hand and upload them directly into the app on my phone. Also, the system finally is connecting with my orders and pulling correct invoice numbers for the first time all year. Thank you for this update.
Managing approvals, scheduling conference rooms, placing a request for service or equipment and staying current on corporate communications has never been easier. This is the first app that has made life easier and more efficient at work.
Navigating open tickets and service tasks is non-existent, instead only being able to look up an object by searching for its exact name via the search bar. No options for viewing other tickets like the web client, which is not helpful when on the go. There’s no apparent way to see your favorites, and no setting to enable them. The settings are scarce for options, and the only useful setting for this app appears to be “dark mode”, a basic and non-app specific toggle. After spending half an hour trying to find a way to add my favorites with no success, I decided to leave a review and some feedback, but the feedback button has two options for the question “Are you enjoying this app?”: “Yes!” And “Not really”. “Yes!” sends you to the review page, but “Not really” opens up a message saying “If you have questions or concerns about this app and its experience, please contact your system administrator.” Avoiding a less-than-favorable review. Big thumbs down.
Area Leaders should have access/View to all items. I constantly get asked to follow up on outstanding issues and it would be nice to read the case notes if any and also ask for the case to be escalated which I can do if I am allowed to view the cases. Some FZ’s also have language problems and I can go in and add clarification.
I like the usability of the app and that I am able to keep up with company requests while away from my computer. The quirk I mentioned is that I have cleared all my alerts and notifications but the app badge count is still at 2. I cannot clear whatever is keeping the badge count alive!
I love being able to see all of my tasks without having to login to my desktop and deal with multiple systems. ServiceNow aggregates everything in one simple interface.
I thought the mobile experience of Service Now would cumbersome and boring. I’m happy to report this is not the experience. I like the notifications and the ability to modify a scheduled appointment
I love it but I have a problem , I keep getting results on the same case four to five times .I deleted the app reinstalled it and I am still having the same problem. Can you please help me or give me a number for someone that can help me thank you in advance.
This is an easy to use. Onboarding was done quickly and I was able to follow along the process. It was easy to see what needed to be done and what was still outstanding.
Easy to follow navigation. Workspaces contain all the information I need at my fingertips, I can easily reference related information which proves useful content and saves me a ton of time!
This is my go to app for all my work. Need to approve something? Expenses, quotes, time off...done! All from this app. Don’t know who someone in your meeting is, type their name into the search box and you get all their info. So much more it’s awesome.
I am so pleased with how easy I can follow up on the status of my technology with such ease of access! I’m so excited that Wendy’s has partnered with Solugenix It’s right at my fingertips all the time!
Intuitive and quick, this new app brings the fit and function of eCommerce apps to the workspace without the need for expensive development and projects. Kudos!
The app is easy to use and great for making cases but there is one fault that is that all the cases are not listed. It only list a few cases on the case overview so you still have to go on 7Hub to see all the cases you created. Any way to fix this?
Great app for filling out basic forms and basic task monitoring. Would love to see: - Favorite Service Catalog items that I use frequently so I don’t have to search the catalog each time. - my favorites from service-now online for things like Changes, Incidents, and favorites.
As an employee I can get the service and information I need at anytime from anywhere. Finally my work life matches how I get service and information in my personal life.
My ServiceNow mobile app experience was positive as I logged in as the role of CTO and it was easy to navigate and it provided useful and actionable dashboard on key metric that I would be interested in seeing as the CTO
Logs me out randomly, annoying to log back in every time I trie to use the app. If I click one button it takes me back to the home page and if I click another it logs me out and I don’t know what button does what. Please fix this
Using this app for onboarding and service has been incredible. All of the departments like customer service, HR, Finance, and IT seamlessly communicate and are connected. It’s a great UI and easy to navigate from my phone.
The Now Mobile app is green, black and white. This lack of cohesiveness with Vail’s branding colors and icon may confuse new and returning employees. The new app isn’t synonymous with the company’s branding of the color blue,mountains, people icons, etc.
It helps me follow up on my tickets at my finger tip. Don’t need to be in front of my pc . Which helps w follow up and closing the loops on the tickets
