I got a “free” membership through my chamber of commerce, which seemed great since Office Depot is right around the corner. However, this app is absolutely maddening to use - I’ve wasted more time and haven’t gotten the discounts I should due to the app failing all the time. It logs you out all the time - doesn’t auto fill the right password so you always have to reset - isn’t synced with the store (you can’t simply read them your account #, email, or phone to get your discount). And this new update completely hides the one number that did work for me (not the account #, another 14 digits long number). Yeah… like, what? Absolutely bananas. Who are these people rating this 5 stars…? Gotta be bots. And emailing anyone for support has been no help whatsoever.
Why can’t you guys get this right? 1st: Can’t add anything to the cart because literally everything says it it out of stock AND not available for delivery. But go to the website and everything is fine. 2. WHY on earth is there no option to pick up our order vs having it shipped? This has been the problem with your app for years and I cannot believe with this recent update, that it hasn’t been addressed. I resolve to just go to the website to place my orders because it is much more efficient. I don’t know what the purpose of this app is right now. You’re *almost there*, just get it together already and listen to your customers.
Twice I have had to reset my password and each time I’ve tried to reset it, it tells me the email address I used was incorrect, which is false. Not to mention, talking to a call center in a foreign country with an individual that I can barely understand and who doesn’t understand my issues was the worst experience. The only reason I use this app is because the direct selling company I’m associated with says this is one of their preferred vendors. I will be letting them know how difficult it is to utilize the app.
I downloaded the app so that I would have the store discount card. Went to pick up my items and was told could not get the discount because I do not have the card. Seems like a simple thing to put your merchant card on the app. Costco does thisSam’s Club does this. When I was on the website ordering my products it said to download the app so that I would have my card on the app. There is no card on the app.
Love the app it’s really nice to use especially for the spc card forever grateful for that. But there is one bug that has been getting to many colleagues and I, ir signs us out and won’t let us back in. Update might be necessary at this point hope to see this app overcome this issue and become the best it can be. 👍🏽
The app is great. It makes ordering printing easier online. I just wish they would fix the glitch that would allow with the SPC card to be added to Apple wallet.
Doesn't show the store discount program on the home tab
I heard there was a way to get the store discount card to show up on my phone, and that eventually the stores will move away from physical cards. But I don't see the store discount program button on the home tab. I will readjust the review once this is fixed.
I have been using this app to purchase various work related items and as of recently I can’t even use the app because it does not load ever. I have tried everything there is and the effect is always the same, the apps stays loading forever
Add items to my cart, then go to cart to complete order, and says cart is empty. Screen goes blank white page. Have to close out app and reopen to fix. Then dies the same thing. Have had issue with the app since my company started using it. Didn’t have these issues with staples.
Never consistent or reliable. Won’t keep items in cart. Always “there is an error” when selecting items to view. Tried deleting and reinstalling, but no use.
I only installed the app because the website is completely non-functional. Why is there no computer section? Why is there no printer section? Utterly bizarre design decision to intentionally make it hard to find expensive items.
You cannot even check the app out to see if it is what you need, unless you sign up giving them your info. So I deleted the app and I’m sticking with Staples’s
I’ve had this app for a couple weeks and it has literally never loaded for me. It asked for my user login once then every time I go in I get the brand screen name and nothing else.
I much prefer going to the store & they determine what I need rather than spend far too much time on an app that I have no idea what to choose. Very dissatisfied.
New ODS Business Solutions won’t show the Store Discount Program when I registered on the app. An hour on phone with Customer Support didn’t resolve issue.
Being able to scan items and buy them from my contract account is fanastic. It saves so much time and keeps me from ordering the wrong stuff. People just bring me the empty package for what they need.
I loved this app for the first 10 months that I used it. Now it has a problem when an item is out of stock. If I am ordering from a shopping list and an item is out of stock it will not allow me to proceed with the order. It used to put the out of stock item into "back order" and allow me to proceed. Now it forces me to start all over. Very frustrating! Please fix!
This app really needs to be update immediately... took me over 2 hrs to put items in my cart because it kept login me out every time I would add an item to my cart!! Finally proceeded to go to check out and more than half of my items were not there... I really thought this would've helped speed up the process.. but instead I had to wait to get to work to select items all over again... not amused.
My hope would be that if I do something on the web, these actions would be reflected in the app, but it seems that only stuff in the app is shown in the app. Also, why can't this thing remember my password or give me a touch ID option or something. At least have a share sheet to 1password. Cumbersom and clunky and not sure the point
Using the business solutions app to make an order on iOS, unable to complete order due to impossible to satisfy form. Form requires ATTN to be filled out, however it does not accept a custom ATTN nor does it list any values in the ATTN selector. I usually just type this in on the desktop website. This issue is breaking and makes the app unusable.
Encounters a technical problem every time I try to log in with my bsd account information. Customer support over the phone sounded like they didn't know what an app was. Oh well, I'll just use my pc to access the website.
This apps completely blows. First of all this app isn't updated for iPhone 6/s/plus so the text and images look blown up. Second, you can't even sign in to your account. What is the point of this app again? Stop wasting our time Office Depot!!!
Does not seem to be inherently compatible with the iPhone 6. Notification settings never save and changing any more than one thing in preferences always results in app crash. Needs an update.
The simple task to find the correct ink cartridge for a HP printer is to much for this database. Great idea if it would work. Maybe someone could actually test the data.
This abomination of an app makes one want to just spare the trouble and buy from Amazon. After repeatedly having the ODP app automatically sign out of my account and not recognize my password (requiring a hasty login to the website, change my password and log back in to the app, all while in line to check out), I am finally deleting the app and shopping elsewhere. Saving a bit of money is not worth this much hassle.
Never works. QR code always missing. Have to call OPD every time. They’ll tell you they can’t do anything. That you need to submit a new application and wait 24-48 hours (again!) to get it to work. Even though the app clearly shows I’m authorized for the store discount program. Even though the app clearly shows which organization I get the discount from. The store will tell you they can’t do anything that it’s all ODP issue. ODP’s solution… wait 48 hours. Then it will work for one use and break again. Things were much simpler when they just sent us the cards to scan at the register.
“Lousy piece of code” - former web testing engineer
I tried to create an account for my home business because I need some printing done. I finally asked my husband - who spent 17 years as a web testing engineer at Microsoft - to take a look. He spent an hour and was at the point of profanity before giving up and pronouncing it “a lousy piece of code.” I’d say that if a testing engineer that spent nearly two decades breaking one of the biggest name websites around says the code is no good… it’s probably no good.
Are you an ODP Business Solutions customer who wants to access your business account at a moment’s notice, no matter where life takes you? If so, our NEW ODP Business Solutions app let’s you do almost everything the website does when you’re not at your desk. Whether you’re a small or medium-size business, large enterprise or government account, you can now access your Custom Discounted Pricing, Best Value items and account information. All synchronized with your http://www.odpbusiness.com account. Please note ODP Business Solutions was previously Office Depot’s Business Solutions Division. Features: • Place and track orders at your convenience • Review Pending Approval orders on-the-go • Scan item barcode to check pricing and purchase • Access company-wide and personal shopping lists for easy ordering • Built with all industry-standard security practices you’ve come to expect from http://www.odpbusiness.com GET IT NOW Simply download the app, log in and enjoy the benefits of mobile access to your ODP Business Solutions account. If you’re not already an ODP Business Solutions customer and you have 15 or more employees with an annual spend greater than $6,000 on office and technology supplies & services, contact us at 888.2.OFFICE to learn how to get started.
