I’ve been using this app for logging in in the mornings with my company for at least three years. It’s always been a great app, but there was a recent update that screwed things up for a while. I either wrote a negative review or message to support with the issues. It’s about two weeks later now, and everything I complained about is fixed. It’s all perfect again, I’m very impressed! Thanks for the great app and the excellent support!
This app works fine. I do have a suggestion on the placement of buttons on the Home Screen of the app when responding to a push notification. The buttons “Yes, it’s me” and “No, it’s not me” are hidden by “You have successfully responded to the push notification” when I have to receive multiple push notifications. This in only is a problem when receiving multiple notifications back to back. Maybe if the buttons moved up when the banner came in at the bottom or the banner came in at the top. Not sure if it’s a design specification to avoid accidentally touching the button when multiple requests come in. Hey I still see the same issue. Is this being tracked as an enhancement?
Like breathing, it’s so easy and convenient to click and go with this app. I usually don’t have a lot of time to spare, so when I click into the application, I always have my phone with me. I have been able to authenticate to my desktop applications, programs, and even applications which require authentication from mobile apps. Seriously, what did we do without this? Are used to carry around the RSA key. Two thumbs up to this app!
We were having some issues with not getting the notification on time when we send the push notifications , however after the last update it is working so much better!
The app has a simple function that is quite well implemented, but using the phone app is very frustrating. As this is meant to be an app for verification, I wish to have as little interaction as efficiently as possible. Unfortunately, the notification process allows so little time to hit “yes” before it changes to “review” that invariably the app opens which is a minor, but noticeable interruption to workflow and efficiency that I don’t encounter with other authenticator apps. I feel like this would be easy to remedy.
The app works for what’s advertised; however, it is constantly running in the background whenever using my phone. Over the past day, I have had 8 hours of on screen time, with this app running for then entire 8 hours, and not even opened. This is an unnecessary amount of background usage. There is literally no excuse for this as every other Authenticator app does not do this. I’ll be petitioning my employer to allow another 2FA method as I no longer want this installed on my phone.
There’s very little UI in this app and the somehow got it backwards. When you are asked to verify “not me” or “yes it’s me” the buttons are on the wrong sides. The "yes it's me" or the verification should be on the right since on the web and all other applications have the CTA “yes” on the right. We read left to right where right is always “continue”. It’s confusing and wrong they switched the standard to be reversed. At least make the buttons obnoxiously red and green if you’re gonna mess with convention and UI expectations.
I’m on ios 15.4.1 and just updated the app today with the update that’s changelogged from a day ago, but as of a couple of days ago I stopped getting push notifications. The help page “Troubleshoot missing Okta Verify push notifications on iOS devices” points out a diagnostic section, but that section says everything is fine on all okta apps, and they aren’t on any of them. I don’t want to have to unlink and relink 6 of my Okta’s to reinstall to fix the push notifications. Those push notification-responses are what made me love Okta over other MFA solutions, so I would’ve otherwise given a 5*
Very annoying UI bug (and potential security risk)
App itself works fine, but it is VERY annoying that when you get a notification to authenticate, then long press on it to answer it from my lock screen, it brings up the “Yes, it’s me” and “No, it’s not me” in one position, then the whole window MOVES POSITION ON THE SCREEN within a second or two. This causes me very often to hit “No” accidentally. Imagine if I hit “Yes” accidentally on an unrecognized authentication - seems like a security risk! This does not happen with other Authenticator apps, so I know it’s not a general iOS problem.
I find this better than Google Authenticator. I have just 2 small complaints, and they are primarily for the Watch companion app. First, there is no visual way to see where in the 60 second cycle you are on the watch. Second, there isn’t a Watch complication to add to a watch face. Being able to summon Okta on the watch quickly via a complication would be much appreciated. Keep up the good work.
This app and whole system has never worked for me because the push notifications are never sent. Furthermore, it never remembers my login information when I check the box to “remember me.” I have an email sent to me every time I attempt to log in saying a new device and location has attempted to try to log in. It’s still me from the same devices. This app is infuriating to use and never works, whether on a website or directly from the apps. I hate it very much and has caused me and the company I work for hour and hours of headache.
A very useful feature is being lost because someone made the determination usage was insignificant and it was “too hard” to add 3 more buttons. Okta even admits in their blog post pulling out your phone is annoying. Wow. Organizations are moving to a third challenge with numbers and quite frankly I didn’t even know a companion app was available because simple push auto notifications were already working. Now that my org has implemented the third auth I went to see how to address this with the watch and lo and behold there’s an app and it’s being discontinued. 🤦♂️
App works reasonably well, but problem when receiving back to back notifications
The app works reasonably well, but I am running in the same issue that was reported back in October at n another review. Getting back to back notifications on iPhone 8, the acknowledgment banner from the first response will cover the buttons for the second reply, which is disconcerting to say the least.
App has been broken for a while and from reading recent reviews, it seems the developer is out of touch and does not care. Push verification responses aren’t being sent back. When you press Yes to verify on your phone it does nothing and then gives you a red error saying something went wrong. No duh, the app is flat out broken. Since the developer doesn’t support users here, looks like I need to go to management to complain. That doesn’t help OKTA keep clients, especially since their security is as leaky as any cheap pasta strainer. Thanks OKTA!
I upgraded my phone and used a backup to load everything on my new device. Now I see Okta deleted all data and it can’t be recovered at all (Okta does not back it up). From their FAQ’s: “… Before deleting Okta Verify from your device or getting a new device, you must sign in to your non-Okta services to set up your new device with those codes. You will not be able to retrieve the codes after you no longer have access to Okta Verify on your original device.” So Okta has screwed me big time. This is utter crap.
Annoying that you have to go to the app to see the push notifications. You need to go to the app to get. Yes it’s me screen. Can you make it screen notifications. I checked settings. App is not under notifications and when you go the the app setting from main screen, notifications are missing
Often slow or does not bring notification to front
Many times, it sakes several seconds to receive the push notification. And many times, like this morning, o had an email open on my phone screen and did not receive the push, I had to swipe down to see my recent notions it was there. It should always show on top of screen. Otherwise, it is an average authentication app.
Removing Apple Watch support has been a huge inconvenience
Okta used to be so easy to use when my corporate network automatically timed out because I could get the codes from my watch. Now, even through it says that I can reply on the watch to allow the computer to login, it doesn’t always work. This used to work before and with the most recent update, it stopped working. I keep my phone away from my desk to minimize distractions and it’s been such a pain to log in now.
My company recently moved from the simple yes/no verification process to a process where you have to pick the number on the app that matches the number on your computer screen. Back when it was the simple yes/no question, I could simply tap Yes on my watch. Now I have to dig my phone out of my pocket, open it up, and get to the right number. It would be great if these numbers could be displayed on my watch and I could get through the verification process 15 times a day much more quickly!
I would’ve given 5 stars, but now with the daily annoyance of rating requests which prevent me from completing my logging in process, I have removed a star. Sometimes people don’t want to rate an app & forcing them to will lower your rating.
I religiously use iCloud so I assumed my Okta settings would come with my info when I started my new phone. No. And they make it impossible to simply transfer power of approval. You have to go individually to each and every connected app and reattach. But I can’t seem even do that to “scan the QR” I’ve looked online for help articles and the help info wasn’t helpful either
Okta is a dishonest company. I would caution small- to mid-sized business from ever doing business with them. The paywall alone is an unbearable cost. Thinking of using Okta? Just google "SSO Wall of Shame" and see for yourself what you will pay in addition to Okta's outrageous yearly fees. Their sales team will sell you quickly and drop you as soon as you sign. It happened to us and we were left paying for a service that we cannot use and now they’re demanding payment for another year. Stay away at all costs.
Never had a single problem and everything works as expected. Very clean and intuitive interface makes this app my go-to tool every time I need a 2-step verification . Thanks for making a great product guys!
The whole reason I wanted (and got) an Apple Watch 5 years ago was due to okta integration. I am not 1 staring it because the app itself works well but it absolutely stinks that the integration with the watch was discontinued. I don’t know what is meant by “low usage” as a reason because I used it whenever the response was requested and it sounds like many others did too.
This was a very easy app for our users to understand. The simplicity of it and the push notifications were very important to help ease staff into MFA that had very little experience with authentication and most forms of technology.
With this app all I need to know is where my phone is, and everything else is very easy. I like that I don’t have to be typing several times the same password, but with a touch of the finger….. u are done!
Hi product team, when I click on “Yes” button to verify, I will get a green confirmation banner. However this green banner will cover the two buttons, I had to manually swipe down the green banner to let it goes away if I received another verify push….. The tricky part:when you swipe down on iPhone, that triggers iPhone’s gesture, and you can’t even see the two buttons anymore. The solution: move the two buttons position higher so the that the green confirmation banner will not cover the two buttons if users receive another verification push.
Use it currently at work on the daily basis for workplace management including clock in and clock outs and it works like a charm. There are tons of features to the app, but currently at the moment am mainly using it for my password protection here at work for logging in to our system. Solid A grade for this app!!!!
The update to support a numeric challenge is nice, but the inability to respond to said challenge without opening the app really hurts usability. It would be nice to see an update that gives the appropriate options in the notification so this functionality can be restored. As is, I can get notified on my watch, but can no longer respond there.
Please help by make this more efficient. Both on the iOS notification yes/no option only lasts a half a second before it changes to review. The watchOS notification only displays review. Please make this more efficient so we only have to long press the notification and the select yes/no without having to open the app and review and then select yes/no from within the app.
I have been using okta verify for several years. I am extremely happy how simple it’s made my life. I have literally 70+ SAAS apps. Remembering or reusing passwords would not be ideal. Thanks to okta I can now safely login in to my apps with an easy sign in.
Okta Verify has made my life so simple. Gone are the days of carrying around and MFA token or managing Google Authenticator and hoping it still works. Now, when I log in, I just get an automatic push notification and I can approve it by simply tapping on my watch! Love it!
It was SO useful! My phone is central to most of the work I do, looking at tech docs, talking to SMEs. It was nice to be able to just tell my watch “Open Okta” to get my login credentials. Now I have to switch apps and reopen Okta on my phone and hope I didn’t navigate away or let something time out on the phone.
Okta has worked great for me up until the last two weeks when an “update” removed Apple Watch support. I used this feature multiple times per day for work and really miss it. Now I have to get my phone out every time I log in. Please bring this feature back.
That was literally my favorite feature. Didn’t have to pull my phone from my pocket on non-push situations. Hope you all have a change in mind. It was a very useful feature. Other than that, great app.
App requires FaceID, even when you don’t use FaceID on your phone. Notifications are worthless. There are no details about the system the authentication request is for so you’re blindly authorizing login. One login could send multiple notifications, so even if the system works (which at least twice a week it’s broken), you just never know who or where you’re letting use your account.
What more is there to add? Setting up as a new employee while working remotely has its challenges - however the Okta Verify app reduces the list of barriers - making security and privacy a cinch. Thank you!
For the longest time, I’ve been able to receive notifications from the app, allowing me to approve notifications without having to directly open the app in order to approve it. Now, for whatever reason, even though notifications are enabled for Okta Verify, I am not receiving notifications at all, what is going on?!
It is much less convenient to use than Duo is. The notification pop-up tries to show an option to approve, but immediately switches to a “Review” button that forces you to open the app to approve a sign in. Then it requires Face ID to approve even though you’re already on your unlocked phone. It may be secure, but it’s not convenient. Forced to use it by a hospital system, otherwise I would use this app.
I used to love Okta. Now I have experienced multiple times where the system is so bad I can barely stand it. What is the point of having two step authentication if I also have to answer a security question each time I login? If the only way I can contact my it support team is through logging in through Okta, then I have no way to get help when I need it. Wish Okta would do better.
I am a Sr IT Support Coordinator for my place of work and we recently implemented Okta for our SSO platform. The Okta Verify app makes it so easy to authenticate with just a tap on my Apple Watch, I recommend to all our employees to set it up!
My company recently implemented a requirement to tap a number after approving a login. Ever since the change, the pop up to select a number hardly ever pops up on the watch. It just takes you to the screen with your codes. Really annoying.
Not much else to say. They seem to keep up with things. The only thing I’d suggest is to add some info on “what happens/ what to do if I lose my current device”.
App works great on iPhone, but it’s hit or miss on the Apple Watch. Sometimes it’ll go through so I can approve or deny on my watch, other times I can only use my iPhone. Very Inconvenient when my phone isn’t always right next to me. Hope this is improved in the future.
Compared to Google Authenticator and Microsoft Authenticator OKTA has simple setup, and very fast performance on push notifications. Unfortunately I do not have insight to why Microsoft in my environment is slower.
This is one of those apps you need and you need it to always work. That is what this one does. No issues ever since we switched to Okta. You can’t go wrong!
Have to use this app for work. It used to be great until they removed the Apple Watch functionality. Now instead of easily looking at my watch I have to dig out my phone and open the app. Not the end of the world, but definitely more cumbersome.
Okta Verify is a lightweight app that is used for 2-step verification so you can confirm your identity when you sign in to your Okta account. This gives you an extra layer of security so that you - and only you - can access your applications. When you sign in to Okta, you can use Okta Verify to obtain a temporary 6-digit code or to approve a request notification sent to your device (your organization must enable notifications to use this feature). Okta values your privacy. Okta Verify does not store personal information - we request permission only for your device camera, which is used to scan a QR code to register your device with Okta. App Features * Enroll in Okta Verify as a new user by registering your mobile device with your Okta account. * Add one or more Okta accounts that require Okta Verify for authentication. * Manage 2-factor authentication for non-Okta applications and web services that require the use of passcodes. * Approve or deny sign-in requests on your device from a push notification (if enabled). For more information, check out our docs at: https://help.okta.com/en/prod/okta_help_CSH.htm#ext_okta_verify
