This is not a customer facing app like every other significant hotel chain has. It seems to be a housecleaning app for hotel management or something. You’d think they would name it something that wouldn’t lead customers to think it’s a reservation and information app. Kind of makes them look dumb, and me feel dumb for wasting my time downloading it…
I tried to log in with my Omni ID. The app said it didn’t recognize me. I called the Omni toll free number, and was first told that they didn’t have an app. When I I said I’d downloaded it from the Apple Store, I was told that the app is in development and doesn’t work yet, that it’s just a placeholder for now.
My favorite hotel chain has the worst app. Cannot figure out why they don’t have a customer facing app to make reservations, check status, etc. total waste of time.
The Omni Hotels app supports the efficient running of a hotel’s housekeeping operation by providing real time information on mobile devices to team members. The management of tasks and special requests is managed centrally, ensuring all relevant information is provided to the right team members at the right time on their mobile devices. The app provides housekeeping team members with instant notification if task priorities have changed. The functionality of the app extents to a key and equipment register, at source linen counting; Maintenance, guest request and lost & found reporting can be completed via the mobile device on the floor and the jobs are issues directly to the relevant employee on duty.
