OnShift Mobile

My employer switched from Payactiv to the Onshift wallet and it’s been a constant headache. I can’t seem to login and gain access to the wallet. I get to the password screen, enter my password, the page looks like it’s loading and then it just stops. I’ve called multiple times and have been told that my employers system is still updating, my info to get in didn’t roll over with the update and the rep I was speaking with would send me an email to fix it (never got that email), and a few other explanations that are starting to feel like pacification. My coworkers that use the early access to pay are all able to get to their wallet. I’m trying to be understanding because I get that sometimes systems have issues, but it’s getting a tad frustrating.

Every time I want to see the paper copy version of the schedule there’s no way to exit it. Once you’re on it there’s no way to get out of it. I try to scroll up and down, and I swipe side to side but it’s just stuck on the copy version of the schedule. So in order for me to get out of it, I’m having to delete the app all together and re-download it again just to get back to the main menu. It also does the same thing on OnShift wallet as well. Soooo annoying….

The advertisement is showing my wallet but I can not access or have any icon showing my wallet or my rewards in the app after it’s been downloaded

I work two jobs that use Onshift for their scheduling. Though everytime I try to use the option to switch accounts to check my other job’s schedule, I keep getting “there was and Error” message and kicks me out and I have to keep logging back in. Kinda annoying.

The wallet part of this app NEVER works. Nor does the scheduling part of this app. It never loads. Nothing works. It’s so frustrating. It will log you out multiple times in a month and occasionally won’t even let you log back in unless you reset your password. This has the potential of being a great scheduling/early pay access app but it has a lot of bugs they need to work on before it can be anywhere close to a good app.

Literally have been waiting 6 days for bank account to get verified, I’ve contacted them about 4 times and keep getting told it will be there in 24 hours and never is. This company will tell you what you want and give you the run around just to shut you up and get you to leave them alone. Good luck if you have technical difficulties cause they will not help with your issue.

Terrible sight at the moment that used to work fine but now with the update it doesn’t allow you to access. It continues to tell you that iOS is not supported on this site. It continues to say that I do not have a password and when I try and change the password or anything else with the password it doesn’t work

This app is horrible! I can’t even access my funds anymore. The company should have stayed with the payactiv app we did not have these issue!!!! App shows a balance but when you click transfer it won’t even load! And tech support is a joke . So don’t leave me that stupid reply you leaving with everyone else

Same experience as many in the reviews. Completely unable to access my funds, when clicking transfer I get stuck in an endless loop of phone number/password. Insanely inconvenient and after so much trouble shooting I’ve given up. What a shame

Just a question is the app not working or down for some reason?

The app doesn’t accurately display hours and the wallet features never works. Customer service is not helpful nor do they have anything to say other than it’s a known issue that will be resolved soon. It’s been over a month now and still nothing.

I cant access my wallet. It is stuck in Loading. After countless emails, phone calls, and being rushed off the phone I still have the same problem. The payroll and hr department cant help. Tech support isnt helping. This app is a joke. Its not even updating my earned wages as I work. So frustrating

Doesn’t even allow me to access funds and support has given me the run around for a week same answer 24-48 hrs someone will be with you and nothing I have called , emailed and chat and same answers and very rude and not understanding

I have been on the job for 3 months, I just thought my wallet had a tech issue since I was new. I tried to call the support number and even emailing them. At first they would answer my email but I haven’t heard from them in a month.

The developers responded to my review, only to further WASTE MY TIME!!!! Had me call a 1-800 number for assistance. I called and the phone rang for 4 minutes! Then an automated message came through saying to call back again later and ENDED THE CALL!!! Never spoke to anyone. This app is a nightmare🤦🏼‍♀️

So I signed up today and it was working fine at work and when I went home the app when I open it won’t open it just a blank screen with a black thing that looks like it spinning

I recently downloaded OnShift to my 12pro max and when I open the app there’s a white screen and nothing else. I have uninstalled and reinstalled numerous times, I’ve poweredy phone on and off numerous times, disconnected and reconnected the data numerous times and yet nothing has worked. I’m currently using 14.4 software on my 12pro max and OnShift doesn’t appear to publicly state any required iOS software to use their app. Anyone has a possible solution for this issue?

This is a horrible app. They swear earned wages aren’t deducted when they are. One agent tells me it’s a problem with the app and IT is fixing it another says it my problem and per their policy there is nothing they can do. This is a joke and this company is a joke.

This on shift is not user friendly! It never loads up my full schedule I always have to go to a desktop computer to see everyone’s schedule. I don’t like it I wish they would’ve kept whentowork.

Been trying to access my account for weeks and every time I try to log in it says my password or email is wrong when it isn’t.

what happened to the download schedule option? I can't download my schedule to adobe now and it's aggravating.

Never know if the app or website is going to work or not. Tried to pick up a shift and it’s been loading for over 20 min. 10/10 would not recommend

Support ability to subscribe to calendar

It’s been about 4 weeks since I haven’t been able to access or even see how much is accesible on my OnShift wallet. It just says reload but nothing happens!

This is the devil !! I’ll be broke forever

My app won’t open my schedule now. I can’t see who I work with or where I work

Terrible app can’t log in and if u have 2 jobs that uses Payactive it is hard to get a rep to understand that u work for 2 different employers that uses the same system …Very Frustrating

I can only see have of the schedule! It’s like the other half is not there doesn’t exist. Really frustrating.

Update frequency is very slow. Don’t show rewards. Wallet update won’t show until days after shift worked already.

This app is horrible… you can’t speak to any but a chat then the chat is just. Giving you wrong information…

It says I have money, then I got to wallet and the next page says 0! Why cant they load at the same time?

This app always kicks me out of my schedule like completely logs me out then when I try to log back in I don’t exist…..tired of this app

I really hate that one minute I can gain access to the wallet . Now I can’t . It’s stupid

Why the app not working I can’t access funds

Was able to see my schedule. Now I can’t see it. I don’t know when I work. Very frustrating.

Please fix the chat with us option it’s super frustrating. You guys are nothing but a headache.

The app use to be awesome now it’s TRASH

This app is awful. This app waste time. Why does my work utilize this useless time wasting app. I hate this onshift!

This app never works I absolutely hate my employer switch to the app wallet never available

Why can’t I access my OnShift wallet it’s not even giving me the option on the dashboard

New change horrible. Hate it

App works when I wants to… and it hardly ever wants to. I’m over it

The wallet is not working on here, it’s been loading for 3 days smh.

I can’t even access my earnings from OnShift

it’s been almost a week since money has been suppose to load in my wallet and it’s been nothing

There is ALWAYS an error. so uncomfortable

Although I do understand updates are essential for functionality and improvement of the application. I don’t think that this new layout is the best. For starters I cannot see the master schedule anymore, which is a down fall because it is important to know what staffing looks like for the week. I also do not like the way in which my work week looks on the main page. I prefer the old version where you can see two weeks at a time, click on the date, and be able to see your shift and available shifts. Now, when you click on the day, it takes you to an entirely new page and it’s a hassle to go back and forth. Although I do like that you can see who you’re working with, it doesn’t show everyone. For instance it only shows me certain nurses and only my shift. Before, I could see all staff and all shifts. Lastly, I did see that the master schedule feature was brought into the new app, but it doesn’t load and reads as error. Please fix.

No

This app is really only good for a couple things 1.) seeing your schedule 2.) putting in a call off 3.) obtaining a staff members phone number. It is an ok app for general staff but does not have much to offer managers or supervisors all you can really do is log a call off and see staff phone numbers. It is very disappointing that with the technology available in the world now and considering how advanced other apps are that this app is so limited. Managers should be able to send OnShift messages to all staff or specific staff not just reply to a message. We should also be able to edit current schedules (add/remove staff). It would be nice to view some items on the app just like we can on the dashboard on a PC such as...time off requests (also be able to approve/deny) and view the employees who are projected overtime. If OnShift would make these changes 1.) see and edit department schedules 2.) send messages to any staff (other than just call offs) 3.) view and approve/deny time off requests 4.) see projected overtime, then I will change my rating of this app. (It is possible to add these things into the app-other apps do similar things). Until this app actually has some more features that make it worth using for a manager I will not even download it to my phone again. It currently is not worth the storage it is using. Please add some helpful features OnShift and I will give you a much better review next time.

So stupid that after I request to pick up a shift in the future, when I click back to my current schedule, it’ll kick me back up to the current day and I’ll have to keep re loading again to get back to where I was. So if today was 2/26, it’ll only load the schedule till 3/11 and then I have to hit load more to load more days into the future. So I hit load more and go to 3/21. So if there is an open shift on 3/21 and I hit the plus button to see the open shift and then go back to my schedule, it’ll Kick me ALL the way back to the current date of 2/26, and I have to load the future dates AGAIN. what should happen when I hit back from a future date is just to be brought back to the future date on my schedule. Like that is just common sense! There should be a way to export my schedule. There should be a way to see my shifts a month at a glance with the times. *****There should be an option to just show open shifts and then like a slider or something to pick what hours you want seen*****