Very frustrating app as far as new development goes
My employer switched from Payactiv to the Onshift wallet and it’s been a constant headache. I can’t seem to login and gain access to the wallet. I get to the password screen, enter my password, the page looks like it’s loading and then it just stops. I’ve called multiple times and have been told that my employers system is still updating, my info to get in didn’t roll over with the update and the rep I was speaking with would send me an email to fix it (never got that email), and a few other explanations that are starting to feel like pacification. My coworkers that use the early access to pay are all able to get to their wallet. I’m trying to be understanding because I get that sometimes systems have issues, but it’s getting a tad frustrating.
Every time I want to see the paper copy version of the schedule there’s no way to exit it. Once you’re on it there’s no way to get out of it. I try to scroll up and down, and I swipe side to side but it’s just stuck on the copy version of the schedule. So in order for me to get out of it, I’m having to delete the app all together and re-download it again just to get back to the main menu. It also does the same thing on OnShift wallet as well. Soooo annoying….
I work two jobs that use Onshift for their scheduling. Though everytime I try to use the option to switch accounts to check my other job’s schedule, I keep getting “there was and Error” message and kicks me out and I have to keep logging back in. Kinda annoying.
First off please read all reviews here they are accurate this app will make you want to find another job that doesn’t deal with crap like this Very disappointing app keeps logging me out and when i try logging back in it freezes at the password information. I’ve called onshift customer service several times by now. Also my time and pay is never correct on the app not sure if it’s worth the hassle to keep
The wallet part of this app NEVER works. Nor does the scheduling part of this app. It never loads. Nothing works. It’s so frustrating. It will log you out multiple times in a month and occasionally won’t even let you log back in unless you reset your password. This has the potential of being a great scheduling/early pay access app but it has a lot of bugs they need to work on before it can be anywhere close to a good app.
Literally have been waiting 6 days for bank account to get verified, I’ve contacted them about 4 times and keep getting told it will be there in 24 hours and never is. This company will tell you what you want and give you the run around just to shut you up and get you to leave them alone. Good luck if you have technical difficulties cause they will not help with your issue.
Report a bug you’re having a lot of technical difficultie issues the app especially the wallet it’s not up-to-date it needs to be fixed mine and everyone else is that I know is having the same problem reporting a bug. It’s a great app when it starts off right other than that it’s got too many issues that need to be adjusted an updated.
This has been the most unreliable platform I’ve ever used especially since it deals with money and a way to get by. There should be some significant improvements to this or any other platform that deals with people’s financial situation that makes sure it performs right before being released. Worst experience I’ve had in years.
Terrible sight at the moment that used to work fine but now with the update it doesn’t allow you to access. It continues to tell you that iOS is not supported on this site. It continues to say that I do not have a password and when I try and change the password or anything else with the password it doesn’t work
This app is horrible! I can’t even access my funds anymore. The company should have stayed with the payactiv app we did not have these issue!!!! App shows a balance but when you click transfer it won’t even load! And tech support is a joke . So don’t leave me that stupid reply you leaving with everyone else
Same experience as many in the reviews. Completely unable to access my funds, when clicking transfer I get stuck in an endless loop of phone number/password. Insanely inconvenient and after so much trouble shooting I’ve given up. What a shame
The app doesn’t accurately display hours and the wallet features never works. Customer service is not helpful nor do they have anything to say other than it’s a known issue that will be resolved soon. It’s been over a month now and still nothing.
I cant access my wallet. It is stuck in Loading. After countless emails, phone calls, and being rushed off the phone I still have the same problem. The payroll and hr department cant help. Tech support isnt helping. This app is a joke. Its not even updating my earned wages as I work. So frustrating
I have been on the job for 3 months, I just thought my wallet had a tech issue since I was new. I tried to call the support number and even emailing them. At first they would answer my email but I haven’t heard from them in a month.
Doesn’t even allow me to access funds and support has given me the run around for a week same answer 24-48 hrs someone will be with you and nothing I have called , emailed and chat and same answers and very rude and not understanding
The developers responded to my review, only to further WASTE MY TIME!!!! Had me call a 1-800 number for assistance. I called and the phone rang for 4 minutes! Then an automated message came through saying to call back again later and ENDED THE CALL!!! Never spoke to anyone. This app is a nightmare🤦🏼♀️
Ive had this app downloaded since I started my new job in October and it has not once shown my schedule. It wont load in, its just a blank screen of dates, i never know when i have work because it wont show me.
This is a horrible app. They swear earned wages aren’t deducted when they are. One agent tells me it’s a problem with the app and IT is fixing it another says it my problem and per their policy there is nothing they can do. This is a joke and this company is a joke.
I recently downloaded OnShift to my 12pro max and when I open the app there’s a white screen and nothing else. I have uninstalled and reinstalled numerous times, I’ve poweredy phone on and off numerous times, disconnected and reconnected the data numerous times and yet nothing has worked. I’m currently using 14.4 software on my 12pro max and OnShift doesn’t appear to publicly state any required iOS software to use their app. Anyone has a possible solution for this issue?
Payactive should boot this app, it never updates on time. My app hasn’t updated in 4days which isn’t allowing me to borrow from my check. I think the amounts are wrong. It’s a bad app the actual payactive app is way better
To all employers please do not use this app it is no good for the employees. Please move on from this. Not organized and does not deliver what it claims to. Only 1 star because I had to. No starts for me
OnShift Customers: Manage your schedule anytime, anywhere with OnShift’s easy-to-use mobile app. Employees: Access and manage your schedule anytime. - View your schedule anytime, anywhere - Receive and reply to messages & open shift notifications - Request shifts, fill-ins & time off - Set communication preferences - View reward and performance history (OnShift Engage Customers Only) Schedulers: Quickly manage call-offs on-the-go! - Remove and log called-off employees - Send messages to available and qualified staff - Contact staff members directly using the app’s Employee Directory NOTE: The OnShift mobile app is available to all OnShift customers. Please contact [email protected] with any questions.