OpenTable for Restaurants

The app is working OK on my phone, but all it shows is the list of reservations. I am able to add reservations, but I wasn’t able to click off the text notification to the patron like I can on my iPad and laptop. The biggest issue is that I can’t see the table layout, only the reservation list, which renders this app only partially useful.

Have been visiting this venue a couple of times per month for several years. Love the ambience, like the food (although not always consistent), and the staff are always pleasant but some would benefit from additional training, e.g., do not clear table until all guests have finished their meal. Their corn chowder is truly divine, however, is not served with accompanying bread or crackers sans paying extra. The Harvest Salad is exquisite and their variety of lemonades is interesting and each is refreshing. No venue is perfect, however with attention to a few details, Tonto Bar and Grill could come pretty close.

Our restaurant uses this app for our hosts, and we think it would be incredibly useful if a feature would be implemented that hosts could leave notes. Such as where high chairs were being used or if a table is all adults/children. This feature would definitely bump our rating up to 5 stars!

After logged me out from my phone the app says can’t recognize my user and password, I deleted the app and downloaded again and again and still can’t get in! This problem is in my phone cause I can use the app in my computer without any issue!

Would like to have different tags for different requests. All in all, the more you know how to use the more beneficial. But the table tag is used for too many different tags. Would like more options there.

Update: came back to add how bad this app is compared to Resy. We’re about to switch over to Resy due to the limited functionality of not only the iPad app, but the iPhone app. It’s annoying that I can only have limited control on my phone when it’s just a little bit smaller than an iPad.

It won’t focus on a particular area. Instead it focus’ within a 75 mile radius. Very frustrating. OT is likely being payed by how many times it recommends a restaurant whether it’s in your area or not.

I open this app almost 100 times a day! The control and info from anywhere, it’s exciting to see the restaurant fill up and get guest notes at my finger tips

The advertised new rate is only for three months, but they won’t tell you that until you’re four months in and your costs skyrocket to 3x more than you thought you would be paying, then they trap you in a contract. All because they hid the real rate in the EULA so deep you’d never find it.

I am the GM of a very intimate speakeasy. We need to reassign tables frequently to best accommodate reservations which makes ability to see the floor plan when assigning tables very important. The fact that the floor plan view isn’t available via the iPhone app is very frustrating.

Most recent app update is doubling up reservations for the same customers which do not appear on guestcenter online, mornin our tablet (which hasn’t been updated).

The new system is nice, but everything is gray and too small. The number of guests for each party should be bigger, bolder and red! The system on the ipad is different than the system in the office computer which is very confusing for the staff. Also, the daily notes used to pop up immediately. Now, we have to search for the notes. I think the designers of the system should go back to the drawing board and help he restaurants have a better, clearer system since it’s already very expensive

Great app but needs a feature where you can mark that a party is set up and ready to be seated !!

This app is literally just a list of reservations… honestly what were you even thinking, what is the point? You can not change seating, message, change status of seated parties, seriously it’s just a list of names. Unbelievable.

It takes about a minute to change through to any screen. Been this way forever. I have multiple restaurants on OT and it’s useless trying to switch from store to store to see cover counts, reviews, etc.

Please look into this!!!!! And update!!! When I go in to book a reservation or modify a reservation for a guest... it comes up as a double booking skewing my guest counts. Please look into this and update the app!!!!

Open table offers no apologies for review that contain profanity, offensive language and misinformation. Essentially they don’t care about their customers. This model has never worked in the long run. Someone will wipe them out

What did you do to your app? Now it takes forever to view STATS, OVERVIEW & FLOOR PLAN. When i finally get not OVER VIEW, it gets smaller or most of the time disappears all together. Most of this just happened this week. You really need to fix this.

Using for iOS on iPhone. The guest list never refreshes, I’ve updated the app, removed the app, reinstalled the app but still nothing. It displays a fraction of my actual reservations and never updated in real time.

The app won’t allow you to select the status of the table to “Complete” . Over the years OT disintegrated into abusive greedy monopoly with awful customer service and astronomical fees. I will be switching to Yelp.

Just annoying, cannot log in to the system. The password is 100% correct, email as well, but “can’t recognize”.

Not mobile friendly at all. There’s no use for the phone app other than seeing guest lists. There’s nothing else to utilize. Would be nice if we could utilize floor chart or respond to reviews

When you click on the review you can’t exit out of that tab. You need to delete the app and reinstall.

This app has gone downhill the past 3 months Slower then a turtle Takes forever to switch pages etc

App work on phone not on iPad - I don’t think any company does that

Not synced with restaurant iPad or other managers’ apps on their phone- we all show different names, numbers of resos. Stopped showing cancelled reservations. Thinking about switching to Resy.

Ever since updating two days ago the app crashes moments after opening.

This stupid! Just use the app in iPad we have to pay extra?

Poor real time data…. Not reliable.

There is no servers section or restaurant floor from the phone! Can you please fix that?

SCAMMERS

I used this system for Easter and it was a nightmare. It takes too many steps to do simple things like seating guests. I think some of the old open tables good points can be brought over to the new version. Have drag and hold easy switch floors plan tabs. Now you have to click each floor plan individually instead of dragging ur finger and holding. Then it automatically would switch for you. Before I could drag and drop to seat in the patio and bar area. Now I have to “preassign” then seat. In a rush this takes too long. Another thing is get rid of all the different tabs such as seated, removed, etc. Make it a simple list with icons for canceled, seated etc. If you are going to have the reservation list page at least keep it in 1 row with notes showing beside each reservation instead of having to individually click each one to see what’s in their notes. I also called about an issue with making floor plans via the app and safari. It won’t allow me to copy or create a new floor plan. Lastly I noticed you can’t simply block future date reservations using the app without using safari. You can only do the current working shift.

Our restaurant switched over to Guest Center last summer and we have had continuous problems with the system. It seems great with all of the “improvements” it tries to make, however we have encountered countless glitches (most of which just so happen to occur in the middle of our very busy dinner rushes!). As a hostess (being the one that uses the system most frequently) I would consider this update a down grade. The system requires multiple refreshes just to get it back to how the screen should look. It hides reservations from initial view, “deletes guest history”-as in it won’t show a guest’s history and then when I add the guest back in, it will sync with it’s old information, so the information was in there all along. The reservation list glitches and makes it so that you cannot drag the reservations, you have to search it in the bar and then drag it. Overall, with all the issues we have been having, it makes it very difficult to use this system on busy nights, which is just about every night. Please fix these issues soon!!

This takes way longer and twice as many key strokes than the old/original version on a computer; not the app version. This is glitchy and we have found several times that the information overlaps other guest information, guest visits wrong from one visit to the next, have called the help desk for major issues and have been told that the issues we have only happen to 3% of the OpenTable community. Issues reported were never resolved even months later. Feedback option seems to go nowhere as none of the issues are ever fixed. Look into a different program and dump OpenTable Guest Center. I think they made a deal with Apple, so they don’t have to pay for equipment anymore. Then they hired a bunch of young app designers who have zero restaurant experience to develop this and save money. Oh, and you will need to buy new iPads every 4 years or so. What a great deal between OT & Apple!

I am a hostess and a very very busy restaurant . One of the top rated in the country. Love love this system . So far my only concerns would be that if I could have access to the floor plan on my phone so I can set up the servers section before hand, assign tables or even see what tables reservations are assigned to. Also would love if some of the tags had Icons matching/fitting what it stands for . Example : “business meeting”should have a “brief case”💼 logo or “graduation”should have a graduation cap or graduate wearing a cap 🎓👨🏾‍🎓👩🏽‍🎓logo etc... over all everything else works great.

The new color scheme makes everything blend together. It is all black and gray and they removed the feature allowing table updates such as "check dropped". The list is a nice addition but I don't like how it has taken the spot of "floor plan". Ideally I would like to see customer customization of these things. Open table is a great service but this update was too dramatic.

Really enjoy using this program, but it would be even better if I was able to see the floor plan on my phone. Why? It allows to set up waiters sections before I even have to step foot inside the restaurant. This way, when it’s really busy summer time, the waiters will know beforehand what stations they all will have (especially during a busy season)

Overall, this app is nice and useful to have on my phone. I am a hostess at a hibachi style restaurant and I would love to see the floor plan integrated into the phone version of this app so I could assign tables to the servers before getting to the restaurant and so that the hostesses could take their phones into the dining area to do updates while the other hostess is using the iPad up front.

I'm a manager at a restaurant so I am constantly checking the reservations and I also make reservations on my phone for other guests. However, lately it just keeps having cliches!! The app will operate for about 10 seconds before it freezes. Please fix this!!!

The system is great! If we could get the cover count feature that the iPhones have for our iPads that would be great. Also, if we could be able to drag and drop tables to move them around on the floor plan that would be fantastic!!

We’re really enjoying using the program ,however it will be great if we could customize Text msg As well , be able to drag and drop reservations to move them around.

In a recent update you got rid of the ability to add a reservation that has “arrived” to the waitlist. Please bring back that feature or at least make it a option that can be toggled on or off.

Need to be able to quickly see who is on the waItlist. Reservations that have checked in need to be moved away from those that have not.

Constantly freezes and loses reservations, as a hostess for a high volume restaurant this gets incredibly frustrating. We take reservations over the phone and constantly have to put guests on hold while we wait for the system to unfreeze

Garbage system, old open table was very simple and user friendly for all users. New system makes you believe that this was written by a person who has never worked in a restaurant. Shameful that we have no choice but to use this inferior product and have to pay for it.

It won’t let you look at a shift other than the current one for more than ten seconds. It’s infuriating when trying to go through a plan the flow of a dinner shift during the day when you get three reservations down and it switches back to lunch. Please fix.

The latest update has made the system super slow! I cannot rapidly switch to and from dates or event lunch to dinner shifts without a lag! Very inconvenient when im looking into future dates for reservations. Please fix this1

Although this system has many bells and whistles, the functionality isn’t there. OpenTable is losing reservations made through them with this system at our restaurant. Poor design.

Love the quick access and ability to add resos/ notes on the fly

As a manager of a restaurant, I don't know what one would/could possibly do with this app. You can't modify anything! Nothing is clickable. You can't even make a new reservation. One can do more just by saving the guest center link in one's "favorites". Great idea but this app totally under delivers.