The staff that monitors and responds to online customer service requests and questions is very responsive. Their teller personnel are pleasant and helpful as well. Their online banking app is easy auto use and provides all the information I want to see for my accounts.
I called the Newport Branch and talked with a very nice person and expressed by opinion of the new banking program. It is not a good working program. Not user friendly at all. The old system showed your running balance and everything on the page was user friendly. One click and you could see what you needed and just do it. This program you have to go back to index and press that then do transaction. I have yet to print out a list of all my transactions. You can’t put in a certain date to another date and print the transactions in a certain time frame. Right now my one account is in minus and I don’t know why. I did move money to cover it, but don’t know if it is there. I don’t need anymore stress in my life and this takes me over the edge. Looking for a different bank!! Whoever created this, obviously doesn’t do their own checking account. You closed the branch offices, so now you can’t go in and even get some help. Sincerely - Mary K. Davis.
This is the best bank I’ve ever dealt with. The employees are very professional and friendly. I enjoy doing business with them. Every time I have a problem they always have an easy fix. Thank you all very much !!!
Orrstown for having a person as talented as Briar on staff to help keep me straight. I’m an old guy and not as sharp like the old days. A staffer this sharp is weight in gold and much appreciated. If I haven't said said thanks yet this is the big one.
Personable staff and all the services of big bank and then some. Orrstown Bank has me as a client for life. I would recommend to business partners and friends and family.
Love my local Orrstown Bank off of Eastern BLVD… super friendly tellers & great customer service, without all the corporate fees passed down to customers!
Orrstown Bank has always been great to work with and their workers are cheerful and SUPER helpful!!! Their banking app is easy to run and SO handy to have!!! I HIGHLY recommend Orrstown as #1 Bank!!!
This is my third foray into online banking. This program has been by far the worst. Just like now. I can only dictate two words before it cuts me off. Multitude of issues I don’t have time to cite. Bank needs to do better.
iOS 16 is required for updating this app and my iPhone only updates to 15.8. Now I can’t use the app. Thanks for helping apple stick it to those who don’t need or want to buy a newer phone.
The app can’t be used to activate your card even though they said it could. I have the option to sign in but not sign up. How am I supposed to sign in when they never let you sign up?
Each time that i try to open this app i must enter use name, password, verification code, pin number and enable fingerprint. Each time I use the app, I just go through the same process...each time! Isn't fingerprint ID good enough after initially opening? Zero stars is not an option so I give one star
The Orrstown Bank Mobile App is a free mobile decision-support tool that gives you the ability to stay organized and make smarter financial decisions. It is fast, secure and makes life easier by empowering you with the tools you need to manage your personal finances. FEATURES Alerts & Notifications: Set alerts for low funds and be notified about upcoming bills. Add Tags, Notes, Images & Geo-Information: By enhancing transactions with custom tags, notes or photos of a receipt or check, you have the ability to stay organized and find exactly what you’re looking for when searching through your finances. Contact: Locate ATMs or branches and contact Orrstown Bank customer service directly from the app. SAFE AND SECURE The app utilizes the same bank-level security that protects you when you’re on Internet Banking. The app also features a unique 4-digit passcode setting that prevents unauthorized access. GETTING STARTED To use the Orrstown Bank Mobile App, you must be enrolled as an Orrstown Bank Internet Banking user. If you currently use our Internet Banking, simply download the app, launch it, and login with the same Internet Banking credentials. After you successfully login to the app, your accounts and transactions will begin updating.
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