Osage Casino Hotel

I have a Club in Osage account. I downloaded this app with the hopes of being able to monitor my points etc. However, it has been approximately 3 to 4 months now and I still cannot create an account. The app keeps telling me there is an error that my players card number and my date of birth do not match what Osage Casino has on file. I have went to the players club at multiple Osage casinos and checked. And everyone of them have confirmed that my date of birth and players club number are accurate. In fact, One of the employees at one of the casinos told me they have approximately 10 people a day that come in with the same issue. She proceeded to tell me further that the app is not very well programmed and I would be better off to not use it at all.

I have had a club Osage card for 12+ years. My account is useable at the casinos, free play is put on and able to be used, I get dining deals every week, & they even mail stuff to my home. I’m curious as to why this app tells me my account doesn’t exist. My card number along with my birthday gives an error that the account can’t be found. Please help, I really want to give this. App a chance.

I’ve been trying for about 2 weeks to register my account and it keeps telling me it’s invalid. I’ve called customer service and checked with the players club, and both have verified my info is correct. I hope this gets fixed right away. 😔

I have been trying to create an account and it won’t let me. It says my info doesn’t match what is on file. I have called the casino to verify the information with them and they have it correct. Very disappointed!

The perfect way to navigate in and throughout theFacility it should show you everything you need to know !!!!!!!!enjoy play Guys I’m just saying This app rock!!!!!

Not able to login to my account.

I have tried in several times to create my account but it says account player not found, I have verified my info on file with Osage and it’s all correct, why hasn’t this app been updated?!?!?

I set up an account and it worked for about 1 month then nothing. Now 5 months later still NOTHING..Nobody can give me answers as to why and I don’t think they care..They no longer will get my hard earned $$

Terrible app and obviously no concern from designer to fix it. Two thumbs down for osage casino also for not researching the designer and holding them accountable for having a product with their name o. It that is basically worthless

I really wanted to be able to use this app to track my free play and points, but it doesn’t recognize my player #. Won’t work for my husband either.

Has anyone actually ever been able to sign in on this piece of crap? Sure doesn’t look like. What’s the point

I downloaded this app March 21, 2022 and it still has not updated from that date

Does not work - same as other reviews

App crashes when I try to create an account.

App doesn’t work. Get a error message telling me my account doesn’t exist

This App DOES NOT WORK! Like others, I cannot register my account. This sure would be useful if it weren't trash!

It don’t even work don’t waste your time