Parcel Pending Mobile

Parcel Pending itself is a poor service with many package not delivered to the lockers but this is supposed to be a review of the app so I won't get into issues with the service. Last month I had to reset the Bluetooth settings on my phone and now I can't use the app to open the lockers. Also bar codes don't appear in the app anymore. I called support and the rep had no idea what I was talking about so I sent an email. I never received a response except for a survey asking how they did with answering my email. When the app worked it was the best part of the service but now it only gets one star because it's no longer useful and I can't get support. Update. I resolved the issue on my own by uninstalling/reinstalling. Now the app is working again so I added a star.

The apartment complex I moved to has this “service” as part of the mandatory monthly community resident fees added to my rent each month which I wouldn’t mind paying for if it was a LEGIT service that worked as advertised…but it does NOT. Let me be clear I buy everything online from multiple stores daily! It’s been 8 months & it’s been crickets!! 🤨not even 1 false notification has occurred but I have had 15 packages that never came and I’ve received approx. 40-50 packages at my door step addressed to my various neighbors!! I don’t know anything about this “package locker” that appears to be the selling point for this scam! Like the lockers are present on the property but I’ve NEVER had any package delivered to them neither have my neighbors. So what am I actually paying for? Very surprised to see those 5 star ratings mixed with the real customer 1 star ratings🥸 that really makes the junk app look like it’s real! They could allocate a little more time during the work week to making this service work instead of making fake 5 star reviews. 🧐

The app is fine I guess, but parcel pending itself is trash. If you can move anywhere parcel pending is not, I highly recommend. Everyone in my house has been having issues with them, they consistently don’t deliver to the right places, keep the wrong information on file and straight up lose package info, and they’re currently trying to find my package with 6 different items in it because even though I was just delivering something to my current address, expecting it in the mail or at my door, they put my package info under someone else and it is now lost while they try to figure out where it went.

This is the third building I’ve lived in that utilizes parcel pending and ever single one of them has been worse and worse. Parcel pending has required a new fee when I moved, lockers that break and jam not allowing you in, missing packages and close to the worst customer service I’ve ever experienced. The lack of effort and care is clear. I’m talking days to weeks to follow up with missing packages and questions. And when they do they are ZERO help or ask you for information you couldn’t possibly know, (e.g. the size and shape of packages you never recieved etc). In fact ANYTHING I’ve contacted them about has taken a ridiculous amount of time to get back to me and has been low to no effort (to include sending me a standard copy paste reply after weeks that has literally nothing to do with the question I asked.) If you can find a place to live that doesn’t use Parcel Pending, live there. It will be one of my screening questions going forward. I hope I never have to deal with them again after this lease.

What can I say , it used to be if I wasn’t home then packages would get turned back to the post office or just stolen from being left on my door. parcelpending eliminated that with providing a safe secure way to still receive my mail in a timely Manner. I don’t know if it’s building or company specific I would say my only gripe sometimes can still be sizes of storage . I think some of them Can be bigger based on where I live and I’m sure this is an apartment specific issue but you guys have really done a great thing with this app , well worth the setup fee charged .

The app works okay once it works… Unfortunately there seems to be some issues with logging in that aren’t being fixed. For the last 4 years, if you try and open the app while having poor network coverage, it will decide you can’t log in and refuse to do so even when you have network coverage. It will log you out if you don’t have network coverage. It will refuse to log in once it’s decided you can’t, forcing you to force close the app. It does not work with apple Key Chain natively for autofill. It does not work with Apple Pay for payments (or even allow auto fill of saved credit cards) It does not work with 3rd party password managers. Average at best experience - for a company delivering a product to high end buildings, I would expect better than this.

There needs to be an easy way to re-open a locker (within a short time window of course) if accidentally closed or if it’s too windy outside, or the locker door simply won’t open for some reason or because it got jammed. It’s only happened to me two times but it’s frustrating when it does because I then have to find the email with the instructions on how to do it on the console, and then you have to find it somewhere in the console history to then finally re-open the locker. This should be super simple to do from this app when needed.

I absolutely love this app I love that it notifies you when your package has arrive your package is safe and secure in your own personal locker and it gives you a passcode to type that sucker in and Wala abracadabra your locker is open you’re able to get your package it’s simple and easy nothing complicated.I would recommend this to anyone that the treats their package like their personal property for those of us who want to be sure sure that I packages in items are safe and secure!!!

I have used the lockers & app for 2 years, and do enjoy the security for the most part. It is annoying that my property management passes on the setup fee to residents. But in regards to the app, my rating is due to the lack of inconsistency with the Bluetooth open feature (only works on one set of lockers and not a secondary set that was installed a year later), and now the vacation feature. My complex has set a fee to be charged if parcels are not picked up by the next day. I am going on holiday for thanksgiving and Christmas, yet I cannot remove my old outdated vacation period and update to new dates in the app. Deleting & reinstalling did nothing, had to do it on desktop.

This app is absolutely horrendous. Every time I go to log in it just takes me back to confirm your email over and over again and every time I have to confirm my email multiple times before it even lets me in the app. On top of that when I initially moved I had a package placed in the locker I typed my phone number in and it said there was no account found. Then I tried to call customer service and and it wouldn’t let me speak to someone and just said your number is already linked to an active account and then just hung up on me. And even upon going back my phone number did not work. The service itself is terrible but the app is essentially useless.

No matter how many times you confirm you have a card registered with Parcel Pending, it will ask you for a new one every time you login. Sometimes it does not give you the option to skip payment and when you click continue to payment the app crashes. there is no single setting to turn off location and Bluetooth. It asks you every time despite declining access to Bluetooth and Location. After you quit the app and open it up again to access the barcodes, it works fine.

I have been very satisfied with Parcel Pending notice. However I had oversized parcel, and I got notice saying it was placed in the management office, but nothing was found there. After calling customers service I went to check the parcel box location, then I found my parcel was there with broken box. I am not sure that was delivered status, or someone tried to open the box to see what it is inside. I wishes delivery person called me and noticed me that he/she left the box outside so that I can pick it up right away. This is something management should consider I. The future. Thanks!

I liked it when I was able to remotely open the locker using Bluetooth. However the option was gone after one update. It said you have to grant both location and Bluetooth access to the app to enable the function. It just doesn’t show up if I tried to search under location service tab. Now that the parcel locker in my apartment has a really poor touch screen, I get frustrated almost every time when I retrieve my packages..please check this issue

Genuinely the worst app I’ve ever used. The website is also terrible. The app makes you “confirm” your email every time you log in, but when you go to the link in your email it just takes you back to the screen in the app where you have to enter your email to confirm it again. Every time I try to log in it does this about a dozen times, but every so often when I click on the app, it will just open and be logged on already without me doing anything. The website simply doesn’t recognize that I have an account at all. Truly the most pointless and frustrating app/website I’ve ever used

For the past 2 days when I open the app, after going through the opening page, the screen goes to a completely white screen. I was charged $6 for 2 packages while on vacation mode (messaged and still no response), and was charged $3 today for a package I picked up last night. Possibly because the app is down? Or there’s some other glitch? Idk, but I have zero parcels pending and got charged a storage fee anyway. Getting really annoyed I have to keep using this company/app because I shouldn’t keep being charged because their tech is lacking :/

This app is amazing my voice over! I am blind, and this has made living independently, ordering packages, and feeling secure so much easier when I know that everything I order is safe, and I have an accessible app that allows me to get my packages! I hope this company continues to keep accessibility at the forefront so that more people are able to use this app successfully

The only downside to this perfect review is if the resident is disabled and uses some kind of walking assistance (cane, crutches) it is nearly impossible to bring it to the room...by yourself! I know we don’t live in fairytale world where things just magically float but wouldn’t it be nice to have the package appear at your door? Just a fantasy but A+ service!

The app was great until recent updates cause it to ask for my credit card, charge me $20 to setup and more. I had already paid this a few years ago but getting a new credit card number seems to have canceled the setup. I get texts and emails from the service when I have a package, so I don’t see the point of the app. Seems like it’s just trying to get another $20 out of new users. When I reached out for support, no help was given and they said it was from my apartment management who denies this.

I’m a brand new resident at an apartment complex that uses this service. It literally just doesn’t work. 5 attempts to create an account, before it created it. Tried using the website to do so, which was somewhat helpful. Then finally after being logged in and seeing my information, I closed the app, then reopened it, only to see a white screen and nothing else. Then I deleted the app and reinstalled. Now that app won’t even let me log in. This is by far, the worst app experience I have ever seen or attempted to use. It needs to be fixed asap.

Your packages rarely get delivered by the delivery companies, it’s hit or miss. Usually my items just end up at my doorstep where they can be stolen, which was the ONLY reason I signed up to use parcel pending! And then the system doesn’t recognize that you picked up your package so then you keep getting obnoxious notifications that you have a package waiting still AND then they charge you everyday for not picking up a non-existent package since you picked it up a week prior! And good luck with getting any help from the “customer service” department. Horrible idea and company.

I started to use this service for about a year now. It’s so helpful. No need to touch anything but simply walk by the lockers and hit “open locker”. One thing, I do have issues with is adding a roommate. My boyfriend doesn’t seem to get the same parcel pending codes, although I’m sure I can call it in to get some assistance. Would highly suggest to download the app.

App is functional, so I can pick up packages when they’re checked in. Really like the Bluetooth door opening feature. Ideally, I’d like to just open all my package doors with one tap and go from there. Minus a star for: One unexpected behavior occurs when signing for oversized packages on a iPhone 13 Pro. I can only sign on the left side of the box and the brush looks compressed in the horizontal direction.

Just used the service for the first time. Picked up 2 packages. Received codes in the app. Easy to use. No personal contact in times of COVID-19. Our lockers are inside an office only accessible to residents so I feel completely secure. I can pick up my parcels at my convenience 24/7. Really great service and easy to use app.

I received a package for apartment 206 today. I’m in 203. How am I supposed to handle this? My belief was that this was to make package delivery easier. It might be easier for the delivering persons but it’s been a challenge. My previous package was the exact width of the cubicle. It wouldn’t go past the lip. I had to rip the box open on both ends, take my order out and t wrestle the box out. Today, in addition to my receiving an incorrect package, Breanna from Apt 611 had a package too large for the cubicle as well. It took the two of us several minutes wrangling with her box. We ended up ripping the box open, removing her ordered items, and wrestling the destroyed box out in 93 degree heat. Two unhappy users. Make that three. I’m sure the person in 206 isn’t happy that he hasn’t received his package.

Junk company. App is fine. But there is no customer support especially when you send in a message for help. I have a locker that is stuck and no one from Parcel Pending cares. It’s food so it’s ruined now and it’s out of my pocket. So i will never ever be using this company for anything and will actively tell others about my experience. Locker is stuck and won’t open… no one will address it… it’s food… delivery service can prove delivery so company wont refund… so thanks to Parcel Pending I am out ~$120 and still no resolution. Crap company, straight up.

I’ve reached out but never heard back on issues with the app function. I love having the lockers just wish the app worked consistently but only some of the functions work some of the time. It’s still better than not having the lockers but it could be a lot better. And they could respond to questions and troubleshooting via email or text because calling requires long waits on hold no matter when I’ve called.

This is a pretty good product. I suppose my building has a strange setup where there are 3 different “lockers” to pick something up. On the app it won’t tell you which locker it’s in A B or C unless you plug in your package number into one of them. Would be nice if the app could tell you ahead of time. Otherwise I haven’t had any technical issues so seems nice in that sense.

Location services didn't work on a new download. Have to logout of the app (bottom of Profile tab) and it finally prompted when logging back in. Otherwise the app works great and it’s much easier to retrieve packages with the app when couriers are stuffing the lockers.

Love this app! I especially love how I do not have to touch the screen to open my packages. I just turn my Bluetooth on, hold my phone close to the touchscreen, and open the locker! I strongly recommend using this feature during these trying times.

The app does not notify through the phone. All of the options are on and selected in Notifications and every other app works just fine. I have to rely on SMS messages to let me know when there is a package. Likewise, badges on the app do not work. Support has been terrible in this issue and their staff seem uninterested in fixing this. Definitely would not use or recommend this service/app if I had a choice.

It’s great when it works… and the delivery people actually use it. also, realized, Face ID/Touch ID and location services—to properly use bluetooth to open a locker—do not work unless you log out then back into the app. This has been a known issue for quite some time which — for whatever reason — they refuse to resolve.

The app works fine, but does not provide barcodes to scan. When I receive text message notifications of packages that have arrived they include a barcode to scan, making retrieving the item much faster. Without the barcodes, the push notifications from the app are kind of redundant.

Love this app cannot say enough good things about it! It's great to know that my packages are safe from being stolen from anyone until I have the time to pick them up. The app makes it super easy by just pushing a button to open the box it's in!

This has been a handy app, but recently it has stopped working properly. I still get all the appropriate notifications, but the “Open Box” button has disappeared, which is a disappointment. Especially when I am trying to minimize how many surfaces I touch daily, it was nice to just be able to touch my phone screen, rather than the touchscreen at the parcel lockers.

Update: Contacted support again over two weeks ago and still no response. PATHETIC! I’m unable to login using the app and the support team doesn’t seem to care. However, I’m able to login to the website using the same credentials. The app seems to complain that my credentials are invalid and forgot password option says that my user account doesn’t exist. Giving it one star since there’s no option for zero star. I expect better support especially when I’m paying monthly for it.

This app is trash. Never gives a notification on the app you have a parcel. Then when going to pick up a package it takes forever to load if at all. Sometimes I need to pick up my roommates packages and if the app won’t load I can’t open the locker. Additionally, I’m not fond of touching the touch screen that everybody touches so I like the remote open that the app offers… when the app actually opens.

I have some mobility issues. With this system in my apartment I can know when something comes in and take the appropriate apparatus with me to get it to my apartment. This gives the independent I want in a safe environment too even the able bodied.

I very seldom have a problem with service at parcel post, but the few times I had an issue and had to call my issues were resolved quickly and efficiently. Thank you.

Being charged for a service you’ve already paid for is ridiculous. For it to happen for a service that you shouldn’t have had to pay for makes it worse. When you get charged for a package you didn’t know was coming, and didn’t know was there, it’s infuriating. The fact that all of this happened because the app is broken and doesn’t give notifications UNLESS you open it should be criminal.

This company is a joke. It doesn’t notify the same each time. Some times a text most of the time nothing. It’s a joke. Customer service doesn’t respond. Don’t know you have a package till they start to charge you.

I don’t understand how in the age of Blockchain and AI we still have poorly developed apps like this one and why would anyone pay them money ? NOBODY should be doing business with this company, absolutely horrible! Feels like the dev agency was hired thru Fiverr at $10/hr. Again I have no idea why real estate companies doing business with y’all you are cheap and quality is zero. Delete this and hire a quality agency to build the app and fix grammar mistakes for God’s sake.

I love it it comes right to my phone I can open it on my phone and I have my package it’s fabulous everyone’s trying it makes getting emails so much easier on your time I’m not waiting for the mailman to come out

I love how i can order stuff living in apts now without it being stolen these lockers are a huge difference then having packages left out in the open especially if you are in them low low Apts 😂💁🏼‍♀️

It worked perfectly for several years, but for months I have gotten no notification banner or badges on iOS (on either iPhone ir iPad), despite having all notifications selected in settings. As a result, I’ve been charged late charges several times.

My apartment has them installed in the package room, brand new system. For the most part it’s great, but doesn’t fit all types/sizes of boxes in the lockers. If you order small to medium packages then GREAT, but if you order big bulky things like I do, you’ll end up looking for your packages. It’s super easy to use and fool proof. I really like the system it’s very convenient. All things considered is awesome!

I was excited when I noticed there was an option to connect via Bluetooth when I opened this app. As a totally blind person, the kiosks are not user-friendly with Parcel Pending. I thought I would be able to gain access to my packages via using The app itself when in the vicinity of the kiosk. This is not the case at this point. Get with it parcel pending. Fix your accessibility barriers.

I like knowing that with a short walk I’ll almost certainly get my things as expected with no problems or mix ups.

So at my old property we had different company. And when say they had the best customer service I mean the best. You messaged them about an issue and you’d receive a phone call or email under 2 hour window. THIS COMPANY customer service Dept is TRASH! So I pay for service monthly and if I have an issue I e-mail seeing as that’s an option you’d think they would get back. I’ve had 3 different issues and no ever gets back to me EVER!!!!!

Easy to use, however there seems to be some bugs. A couple times now I’ve had packages delivered to the parcel lockers, but I won’t get a notification and it shows in the app that I do not have any pending pickups.

Do US Postal Service need to do a better job in putting deliveries in the box/locker better? Notification needs to happen so you can get your parcels. some mailman do, and some mailman. Don’t put your stuff in the parcel lockers. Thanks