Paw Partner

I work for a dog trainer who has tried many other platforms over her time in business. We started using Paw Partner last summer and overall it’s a great system. As with many other platforms, there are some limitations that can be frustrating. However, the team is always responsive to our inquiries and needs, and are willing to add new things when possible or be at the ready with a workaround solution.

Apparently the boarding place I’ve used in the past now uses this app. I went to download and it says there are in-app purchases of $3.99/mo, but when I looked at pricing within the app it sounds like the business is paying monthly fees and not the customer. So now I’m confused about who has to pay to use the app - the business or the customer? As a consumer I don’t want to have to pay a monthly fee to make a daycare or boarding appointment. That’s a real turn-off, and it should be more clear on who bears the burden of cost so customers can make a more informed decision. Update: the developer clarified that portions of the app are free to use and additional features can be unlocked for a monthly fee of $3.99. The free features don’t include the ability to check occupancy for your preferred dates/times. Instead you have to send a request to the facility and then wait for their confirmation. I would personally rather just call to confirm availability and make my appointments. Though I do see the benefit of this app for the business in helping to organize, I am saddened that the developer is charging clients for a critical feature that really should be free — especially considering that the business is already paying a sizable monthly fee.

I was opening a new facility in MA and was doing pen to paper for everything; scheduling clients & staff, billing, notes on new clients coming in, etc. It was suggested by one of my techie customers to investigate an app to organize my business. I did some research and found Paw Partner to be an app & not a portal, which was what I wanted. Right from the start they were extremely helpful and always available. I had great support for all the training that was required and Paw Partners always picked up the phone. Never once have I called where someone did not answer or get back to me right away. As a result of implementing this technology, I have tripled my business revenues in just three years. Customers find it very easy to use and appreciate all of the benefits Paw Partners provides for them. For example, payment are easy, as well as making reservations. They also appreciate the check out emails because they can keep track of their purchases very efficiently. Go with Paw Partners.

I’m only writing this review because I’ve searched everywhere for some way to contact the developer for end user support, but they don’t provide any way to connect. My home page is supposed to have a clickable section for “Package Credits” but that has never been visible to me. I currently have 7 credits on a purchased package from the dog trainer we use via Paw Partner, so I know it SHOULD be visible. How can I get help to troubleshoot why this important feature is missing for me?

As a crazy dog mom, I miss my dogs when they’re boarding. Paw Partner has connected me to Floyd and Nelson’s boarding experience and makes me feel more comfortable when I’m on vacation and they’re partying with their friends! I love it!

My doggie daycare facility is now using this app. It seemingly has no way to purchase daycare passes or to make reservations for recurring, non-consecutive days. It is not user friendly in any way.